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    Education

    Within the Trenches

    A podcast based on the experience of being a 9-1-1 dispatcher.

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    Copyright: © 2026 Within the Trenches Media

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    Latest Episodes:
    Within the Trenches Ep 208 Aug 28, 2018
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 208 is a live audience episode and was recorded at the 2018 National APCO conference. This is going to be the second part of Imagine Listening called, Open Mic. In this episode we share some hilarious moments where dispatchers have keyed up on accident and had blunders over the radio as well as calls that can only make you laugh and wonder if this is real life. Thank you to everyone who attended and shared. A big thanks also goes out to APCO for choosing my session for this great conference.

    Please support the podcast by supporting our sponsor.

    Kim Turner, LLC – Facebook | Instagram | Twitter |

    Supported by: INdigital

    Episode topics –

    • Open Mic Stories

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 207 Aug 24, 2018
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 207 is a live audience episode and was recorded at the 2018 National APCO conference. Today is #IAM911 Day and the stories in the episode represent the #IAM911 Movement. Thank you to everyone who attended and shared. A big thanks also goes out to APCO for choosing my session for your great conference.

    Please support the podcast by supporting our sponsor.

    Kim Turner, LLC – Facebook | Instagram | Twitter |

    Supported by: INdigital

    Episode topics –

    • #IAM911 Stories

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 206 Aug 23, 2018
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 206 is a quick recap episode of the 2018 National APCO conference. It was an amazing time and I look forward to going back.

    Please support the podcast by supporting our sponsors.

    Kim Turner, LLC – Facebook | Instagram | Twitter | Web

    Episode topics –

    • 2018 National APCO Recap
    • ATTN: Video
    • Upcoming conference presentations
    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 205 Aug 03, 2018
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 205 is a look back at the last few months of my dispatch career and the calls I took. I recently celebrated my 5 year anniversary of my last day. It's an episode you don't want to miss along with a few announcements.

    Episode topics -

    • Back from vacation
    • A look back at the last few months of my dispatch career
      • Suicide call - The soon to be ex
      • Suicide call - I tried to call you the day you ran your car into a tree
      • Medical - Spanish translation
    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 204 Jun 28, 2018
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 204 features Reinhard, VP of Product and Public Safety with RapidSOS, transformative technology to save lives. It's an episode you don't want to miss.

    Please support the podcast by supporting our sponsors.

    Kim Turner, LLC – Facebook | Instagram | Twitter | Web

    RapidSOS – Facebook | Twitter | Web | YouTube

    Episode topics –

    • Reinhard's public safety story
    • From being in the field to Industry Partner
    • The vision of RapidSOS
    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 203 Jun 26, 2018
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 203 features Christine, dispatch supervisor with Waukesha County Communications, Wisconsin, her daughter Chloe and Ryan Dedmon of Kim Turner, LLC. This episode was recorded at the convention center in Nashville, Tennessee for the 2018 National NENA conference and highlights a session that Chloe gave called, "Growing up 9-1-1." It's an episode you do not want to miss.

    Please support the podcast by supporting our sponsors.

    Kim Turner, LLC – Facebook | Instagram | Twitter | Web

    RapidSOS – Facebook | Twitter | Web | YouTube

    Episode topics –

    • Growing up 9-1-1
    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 202 Jun 23, 2018
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 202 features Morgan, dispatcher and public relations officer with Gasconade Central out of Missouri and is a Gold Line Scholarship winner. This episode was recorded at the convention center in Nashville, Tennessee for the 2018 National NENA conference.

    Please support the podcast by supporting our sponsors.

    Kim Turner, LLC – Facebook | Instagram | Twitter | Web

    RapidSOS – Facebook | Twitter | Web | YouTube

    Episode topics –

    • Morgan's 9-1-1 story
    • How Morgan started
    • Early calls and calls that have stuck with her
    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 201 Jun 15, 2018
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 201 is a live audience episode and it was recorded on Mackinac Island, Michigan at the 2018 NENA/APCO conference. This is Open Mic, where we tell funny stories that come from 9-1-1. Enjoy and please share!

    Sponsored by

    Kim Turner, LLC – Facebook | Instagram | Twitter | Web

    RapidSOS - Facebook | Twitter | Web | YouTube

    Episode topics –

    • An April Fool's prank on some officers
    • MF has my money
    • "It" is stuck in the vacuum hose
    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 200 Jun 11, 2018
    Show notes

    This is a live audience episode and it was recorded live on Mackinac Island, Michigan at the 2018 NENA/APCO conference. It all started at the Michigan NENA conference 5 years ago for this podcast. Much has happened since then. I am honored and blessed to be able to do this and share dispatch stories. They are the important ones that you don't hear, but they are the ones that need to be heard. Since the time I started doing this, we have shared, we have healed and we have grown.

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. Thank you all for the support and for listening. If it wasn't for all of you, I would not have made it to this epic episode 200. Here's to many more...

    Episode topics -

    • IAM911 stories from the 9-1-1 professionals that make up the movement in Michigan
    Within the Trenches Ep 199 Jun 07, 2018
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 199 is an intro to an epic episode 200. Why an intro? Well, I want to give you a little taste of what you are going to hear. Episode 200 is a live audience episode of Imagine Listening. Enjoy...

    Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

    Reader's Digest Article - "Secrets a 911 Dispatcher won't tell you"

    Episode topics –

    • An intro to episode 200
    • Can you tell me what it is really like?

    As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

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