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    Education

    Within the Trenches

    A podcast based on the experience of being a 9-1-1 dispatcher.

    Advertise

    Copyright: © 2026 Within the Trenches Media

    • Apple Podcasts
    • Google Play
    • Spotify
    Latest Episodes:
    Within the Trenches Ep 458 Sep 08, 2022
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 458 features Cindy Sparrow, Founder of Cindy Sparrow International and 25 year 9-1-1 frontline professional.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    For more information on Cindy Sparrow International, please visit https://www.cindysparrow.com/

    Episode topics –

    • Cindy's 9-1-1 story

    • How 9-1-1 gets into your blood

    • A call to remember

    • The motivation to start Cindy Sparrow International

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 457 Aug 31, 2022
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 457 is a Dispatcher's Roundtable episode. In round 33 my guest Sara Pagel, Functional Health Practitioner with Thin Line Consulting joins me to discuss the topic of physical response to stress and trauma.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    For more information on Thin Line Consulting, and the Phoenix Vitality App, please visit https://www.thinlineconsulting.org/

    Episode topics –

    • Sara's public safety story

    • Trauma and the body

    • The way the body keeps the score

    • Stress and its long term effects

    • How to combat this

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 456 Aug 24, 2022
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 456 features Ricardo Martinez II, Creator/Host of this podcast. This is a special episode for the six year anniversary of the #IAM911 movement.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Background story of the #IAM911 movement

    • Project #IAM911

    • The social media reach

    • Imagine Listening

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 455 Aug 16, 2022
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 455 features Holly Williams, Training Coordinator at Orange County Emergency Communications in Virginia.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Holly's 9-1-1 story
    • A history of family service
    • Early training
    • Calls that stick
    • Making a change through training
    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 454 Aug 10, 2022
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 454 is a special episode that features Kevin and Steph, creators and hosts of "Tell Us A Good Story" podcast and myself as their guest.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    Listen to more of the "Tell Us A Good Story" podcast with Kevin + Steph Mason

    https://kevinandsteph.com/

    Episode topics –

    • Ricardo's 9-1-1 story

    • Early training

    • First call

    • Hard calls

    • the #IAM911 movement

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 453 Aug 05, 2022
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 453 features Toby, Communications Officer at NRV911.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Toby's 9-1-1 story

    • Early training

    • Most impactful call

    • Young Professionals

    • the Tenacious Telecommunicator

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 452 Jul 28, 2022
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 452 features Amanda, 9-1-1 Dispatcher, Burt County Sheriff's Office out of Nebraska.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Amanda's 9-1-1 story

    • From retail to public safety

    • Developing training

    • PTSD and recovery

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 451 Jul 22, 2022
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 451 features Amy, Deputy Director at Greenville County, SC, Jennifer, Executive Director at Mental Health America of Greenville County, SC, and Jason, VP of Sales with RapidDeploy.

    This is a RapidDeploy exclusive episode.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Amy's 9-1-1 story

    • Jennifer's journey into the mental health profession

    • Jason's journey into public safety

    • What is 988?

    • What is the 988 call process?

    • A look at collaboration

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 450 Jul 19, 2022
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 450 features Open Mic stories from the Imagine Listening session at the 2022 NENA conference.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Open Mic stories

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 449 Jul 12, 2022
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 449 features #IAM911 stories from the Imagine Listening session at the 2022 NENA conference.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • #IAM911 stories

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

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