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Until It’s Fixed — Health & Fitness
Until It’s Fixed

Health care in the United States is complex, hard to navigate and doesn’t always work the way it should. The good news: So much has changed over the last few years. Leaders inside and outside of the health industry are rethinking how to deliver care and support to meet all people where they’re at.

When it comes to your health, everything is connected. So, taking better care of it needs to go beyond the physical to include mental, emotional, social and spiritual health. And to look at the full picture, health care needs to give more consideration to where you are born, live, learn and work, too.

In Season 3 of “Until It’s Fixed,” we’ll talk with thought leaders and advocates working to solve the health industry’s biggest challenges — as well as personal stories from people who live with these issues every day.

We’ll have deep conversations about opportunities to make the current system work better for everyone, including talking more openly about the role that gender, sexual orientation, race, income and other areas of your life play in accessing and receiving health care.

This is where change starts. Join us on the inspiring journey to create a healthier world — and make health care simpler and more effective for everyone.

Copyright: © 2020 Until it's Fixed by Optum

Latest Episodes:

Reflections and Hope Jan 20, 2022

Show notes

Highlights

01:30 Meeting people where they are | Stacey and Callie first revisit a conversation with child and adolescent psychiatrists Dr. Mona Potter and Dr. Yusra Benhalim on progress being made to better support mental health care for our kids
08:59 Your whole health | Ryan Adcock of Cradle Cincinnati and Dr. Natalie Hernandez from Morehouse School of Medicine discuss how interconnected each part of our life is with our health and the need to expand our focus beyond what’s shared or happens in a doctor’s office or hospital.
13:26 Smarter care | Callie and Stacey reach back to the very beginning of the season when Kristi Henderson, SVP, Center for Digital Health and Innovation at Optum and CEO of MedExpress, joined to talk about the growing role of technology in our lives and how that may continue to benefit our health care.
18:30 Change | Rounding out the conversation, our hosts replay a clip from Dr. Margaret-Mary Wilson, Chief Medical Officer of UnitedHealth Group, on how bias impacts medical care experiences, and reflect on the growing focus on equity across the health industry.

Resources

• Until It's Fixed

The views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.

Visit optum.com for more information about how Optum is helping to create a healthier world.

Simplified Dec 16, 2021

Show notes

Highlights

Introduction | Revisiting a big theme of the season, Callie and Stacey discuss the idea of empowering people to take charge of their health while helping them navigate what can be complex in the health care system.
02:11 Interview: Dr. Kate Wolin and Optum Store | Dr. Wolin, Direct-to-Consumer VP at Optum, joins Stacey to talk about the growing focus on designing health care products and services based on the unique needs and tastes of each person.
11:11 Interview: The consumer revolution | Choices of health care services offered directly to people could change the way you interact with the health care system. Dr. Wolin discusses what’s at the heart of making this work and the wins this will bring when you seek support for health and wellness.
24:36 Conclusion | Stacey and Callie share what excites them about a more people-centered approach to health care, including bringing together what has traditionally been done in silos and having tools to make informed choices about your health.

Resources

Optum Store

Guest:

Dr. Kate Wolin, VP and Head of Product, Optum Direct-to-Consumer

The views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.

Visit optum.com for more information about how Optum is helping to create a healthier world.

Screening and Survival Dec 07, 2021

Show notes

Highlights

Introduction | Hosts Stacey and Callie kick off the episode with a look at the statistics on cancer diagnosis in the U.S. to prepare for a conversation about the importance of regular screening to find cancer earlier, hopefully before it has spread.
03:09 Roundtable: Cancer screening and statistics | Dr. Sung Poblete and Matthew Zachary join Callie to discuss recent survey results on cancer screening in the U.S. and how COVID-19 has impacted trends.
27:07 Roundtable: Being a voice for patients| Cancer rebel Matthew Zachary turned his experience into a passion for patient advocacy; he and Dr. Poblete talk about how the game has changed for the better since his own cancer diagnosis.
39:52 Conclusion | Our hosts close out the show reflecting on the barriers some communities face in getting screened, and the developments that have happened as a result of partnerships.

Resources discussed in the episode

Guests

Matthew Zachary, Cancer rebel, patient advocate and podcast host

Dr. Sung Poblete, CEO, Stand Up To Cancer

The views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.

Visit optum.com for more information about how Optum is helping to create a healthier world.

Making Changes Nov 16, 2021

Show notes

Highlights

Introduction | Callie talks about the impact of tobacco use on U.S. adults today, and the Great American Smokeout, an event sponsored by the American Cancer Society.
02:21 Roundtable discussion| Etta Short and Dr. Kelly Carpenter talk about the history of tobacco use in America compared to today. They also discuss how support for people trying to quit has changed over time, including how technology can help.
21:20 Roundtable discussion continued | Etta shares how quitting smoking can impact our overall health, and that a person’s circumstances and other aspects of their health influence their ability to quit.
26:13 Conclusion | Callie reflects on tobacco use as a social justice issue and provides resources for people trying to quit.

Resources

Quitline: 1-800-784-8669 (1-800-QUIT-NOW)
Live Vape Free
Optum Quit Services
The Great American Smokeout

Guests

Etta Short, Tobacco Cessation Advocate, Optum

Kelly Carpenter, PhD, Principal Scientist, Optum Center for Wellbeing Research

The views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.

Visit optum.com for more information about how Optum is helping to create a healthier world.

DNA, Personalized Medicine and…Zebras? Nov 10, 2021

Show notes

Highlights

Introduction | The episode begins with a short explanation of what clinicogenomics is and how that relates to our DNA, along with the impact of rare diseases in the United States.
04:42 Roundtable | Allison Pullins and Dr. Ashley Brenton | Callie, Allison and Dr. Brenton talk about what life is like when a family member has a rare disease, from the difficult and confusing journey toward a diagnosis to the search for a scientific breakthrough.
26:32 Roundtable | Dr. Alex Liede and Dr. Ashley Brenton | After hearing the patient perspective from Allison, Callie and Dr. Brenton are joined by Dr. Liede to hear about his work as a genetic epidemiologist, where he uses genetic information and real-world evidence to study disease in populations. They discuss the type of data necessary for Dr. Liede's work, how it can help with drug development and what the future of the field may look like.
42:37 Conclusion| Stacey and Callie close out the episode with a brief reflection on the two conversations and a preview of what's waiting in the next episode.

Resources

Guests

Allison Pullins, Rare disease parent and advocate

Dr. Alex Liede, Head of Real-World Evidence and Partnerships in Global Epidemiology, AbbVie

Dr. Ashley Brenton, Vice President Real World Evidence and Genomics, Optum

The views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.

Visit optum.com for more information about how Optum is helping to create a healthier world.

Paths to Recovery Oct 05, 2021

Show notes

Highlights

Introduction | Callie and Stacey lay the foundation for this episode with some statistics about substance use disorders (SUDs) in America.
01:26 Roundtable: Innovation and progress in SUD treatment | Janelle Wesloh, MBA, LADC of the Hazelden Betty Ford Foundation and Deb Nussbaum, PhD, LCSW of Optum Behavioral Health discuss the levels of care available to provide individualized treatment for those struggling with a SUD.
18:51 Roundtable: Care in the time of COVID | Guests discuss supporting loved ones with substance use disorders and the ways the global pandemic has changed how we approach care.
28:47 Conclusion| Stacey and Callie reflect on the interview and the reasons it gives us to be hopeful—the decreasing stigma associated with seeking help for substance use, virtual treatment options that can improve access to care and expanded educational resources to help individuals and families identify and cope with challenges sooner.

Resources

Learn more about Hazelden Betty Ford’s Virtual Family Program, delivered in a one-day format online, this program is available free to anyone who needs it, no matter where you live.
Find information on RecoveryGo, Hazelden Betty Ford's virtual addiction and mental health treatment solution, offering family services, recovery support and community solutions
To connect with specialists trained in addressing substance use disorders, call the Optum Substance Use Disorder Helpline at 1-855-780-5955. It’s confidential and available 24/7.
If you’re experiencing thoughts of suicide or something else that is urgent or an emergency, call 911 or the National Suicide Prevention Lifeline: 1-800-273-TALK (8255).

Guests

Janelle Wesloh, MBA, LADC, VP of Clinical Excellence, Innovation, and Recovery Management at Hazelden Betty Ford Foundation

Deb Nussbaum, PhD, LCSW, Senior Director at Optum Behavioral Health

The views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.

Visit optum.com for more information about how Optum is helping to create a healthier world.

Understanding Our Care Sep 28, 2021

Show notes

Highlights

Introduction | Callie Chamberlain kicks off the episode with some background on health literacy – the ability of patients to access, understand and use medical information to make health care decisions.
1:57 Interview: Lambert van der Walde | Lambert van der Walde, who lead the publication of the UnitedHealth Group health literacy research brief, discusses the difference between individual and organizational health literacy, and how organizations and providers can communicate more effectively.
17:40 Interview: Dr. Dean Schillinger | Dr. Dean Schillinger covers the idea of health literacy at a population, rather than individual or organizational, level. The discussion then moves to his advocacy work in programs like Youth Speaks and The Bigger Picture.
40:44 Conclusion| Callie summarizes key learnings and concludes the episode.

Resources

Guests:

Lambert van der Walde, SVP & Executive Director, Center for Health Care Research at UnitedHealth Group

Dr. Dean Schillinger, Director, UCSF Health Communications Research Program, Center for Vulnerable Populations, San Francisco General Hospital

The views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.

Visit optum.com for more information about how Optum is helping to create a healthier world.

Health Care on Wheels Sep 21, 2021

Show notes

Highlights

Introduction | Callie and Stacey open up the topic of physical access to medical care and provide background information on the state of health care access challenges in the U.S.
01:28 Roundtable: Overview of local access | Dr. Cooper, Megan Callahan and Callie dig into transportation as a social determinant of our health and the role Lyft Healthcare is playing to improve health care access.
17:17 Roundtable: Follow-up conversation | The discussion continues with an overview of the relation between transportation challenges and other health equity concerns.
29:55 Optum Mobile Clinic, Utah | Shelly Martin joins Stacey to talk about the Optum mobile clinic in Utah, and the difference it’s making in the community.
42:46 Conclusion | Stacey and Callie reflect on the interviews, summarize key learnings, and conclude the episode.

Resources

Guests:

Megan Callahan, President, Lyft Healthcare

Dr. Nicole Cooper, Sr. Vice President of Corporate Affairs, UnitedHealth Group

Shelly Martin, Optum Medical Network Market President, Utah

The views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.

Visit optum.com for more information about how Optum is helping to create a healthier world.

Supporting Our Kids Aug 31, 2021

Show notes

Highlights

Introduction | Stacey Dove sets the groundwork with an overview of the challenges facing teenagers when it comes to mental health and getting support.
02:54 Roundtable introduction | Drs. Potter, Stevens and Benhalim introduce themselves and share their background in adolescent mental health and their perspectives from working with children, teenagers and families.
27:39 Treatment and care options | Beginning with a discussion on how to approach children and teenagers who may be reluctant to receive help, the guests talk through different ways to meet them where they are, plus their advice for parents and other caregivers.

Help and Resources

If your child or teen is taking steps to manage stress and anxiety and they don’t seem to be helping, here are some additional resources.

Mental health screening

Free, private and anonymous mental health screening at: http://mhascreening.org/. Based on the results, MHA will provide information and resources to help.

Crisis hotlines and text lines

Crisis counselors are available every day, all day:

Call 1-800-985-5990

Text TalkWithUs to 66746

If in crisis or thinking about suicide, get in touch with someone immediately:

Call 1-800-273-8255 (TALK)

Text MHA to 741741

Additional Information

To break the ice on talking about mental health with children and teenagers, get conversation starters at OptumConversation.com.
Visit optum.com/behavioralhealth to see how Optum is working to support mental health needs.
U.S. News and World Report: Fixing the mental health crisis: It takes a community

Guests

Dr. Mona Potter

Chief Medical Officer, InStride Health

Assistant professor of psychiatry, Harvard Medical School, part time

Dr. Jonathan Stevens

Medical Director, Outpatient Services and Admissions, The Menninger Clinic

Associate Professor of Psychiatry and Behavioral Sciences, Baylor College of Medicine

Dr. Yusra Benhalim

Senior National Medical Director, Optum Behavioral Health

The views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.

Visit optum.com for more information about how Optum is helping to create a healthier world.

Bridging the Gap Aug 24, 2021

Show notes

Highlights

• Introduction | Stacey and Callie welcome listeners back and tee up the return to a topic from Episode 1—digital access to health care services.

• 05:06 Roundtable part 1 | Ty and Rae from Advisory Board join the hosts to discuss the scope of digital inequity: much more than just internet access, the term encompasses digital literacy, connection speed and stability, and more.

• 15:09 Roundtable part 2 | From defining digital inequity and how it impacts health, the conversation turns to solutions. Both guests share examples of success stories of health care organizations taking new steps to accommodate different levels of connectivity.

• 20:21 Roundtable part 3 | Looking to the future, Rae and Ty talk about public initiatives that are making a difference and pitfalls to be wary of on the road ahead.

• 28:01 Interview: Dr. Turner Lee | Callie talks with Dr. Turner Lee of the Brookings Institution and author of the forthcoming book Digitally Invisible: How the Internet is Creating the New Underclass. They discuss her research on the topic, current government efforts to invest in infrastructure and her hopes for a more equitable future.

• 38:48 Conclusion | Stacey and Callie leave us with their closing thoughts and a preview of what's coming next on Until It's Fixed.

Resources

• Advisory Board blog: The digital divide

• Pew Research Center: Mobile technology and home broadband in 2021

• Brookings Institution: Can Biden’s broadband infrastructure plan close the digital divide?

Guests

Rachel (Rae) Woods has been leading and advising on research studies at Advisory Board since 2014, and she brings deep health care knowledge, strategic insight and operational expertise to her hands-on work with executives and frontline providers. Rae is also the host of Advisory Board’s five star-rated podcast, Radio Advisory.

Ty Aderhold is the Director of Digital Health Research at Advisory Board, where he leads research on artificial intelligence, digital strategy, telehealth and digital health equity.

Dr. Nicol Turner Lee is a senior fellow in Governance Studies, the director of the Center for Technology Innovation, and serves as Co-Editor-In-Chief of TechTank. Dr. Turner Lee researches public policy designed to enable equitable access to technology across the U.S. and to harness its power to create change in communities across the world.

The views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.

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