touch point podcast

Latest Episodes:

TP327 - Live from HMPS23 in Austin, TX Apr 19, 2023

Show notes

In this episode, Reed Smith sits down with Ben Texter of Digital Health Strategies and Sam Seering of Epic, to discuss the new role of marketing in a health system, and how to leverage marketing’s understanding of patients (existing and new) to better support clinical efforts, and leverage technologies (such as the EMR) to engage the new healthcare consumer.

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TP326 - Who Owns the Intranet? Apr 12, 2023

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Intranets are one of the oldest digital marketing and communications tool in most organizations’ toolkit. But even now, the age-old question persists: who owns the intranet? In this episode, hosts Reed Smith and Chris Boyer discuss the various stakeholders across an organization with a rightful claim to own this important internal communication platform, and they share best practices in intranet governance.

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TP325 - The Digital Marketing and IT Partnership Apr 05, 2023

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For health systems, the partnership between digital marketing and IT is an important one, but sometimes it can be complicated. In this episode, hosts Reed Smith and Chris Boyer define the different types of “digital” in a provider setting and why the partnership between IT and Digital Marketing is critical. They also discuss the ever-changing role of the Chief Digital Officer.

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TP324 - The Evolving Healthcare Marketing Tech Stack Mar 29, 2023

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In health systems, the marketing technology stack is constantly evolving. However, in some ways it could also be seen as regressing. In this episode, hosts Chris Boyer and Reed Smith discuss the challenges CMOs face with managing their MarTech stack and share ways digital marketing professionals can begin strategically assessing their technology investments.

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TP323 - Is the Telemedicine Bubble About to Burst? Mar 22, 2023

Show notes

Adoption of telemedicine for hospitals and health systems has, to a certain effect, followed the Gartner technology hype cycle. In this episode, hosts Chris Boyer and Reed Smith discuss how the soon-to-expire COVID-19 public health emergency might harm the long-term adoption of virtual visits, AMA’s predictions on the future of telehealth and share some challenges retail telemedicine companies are facing.

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TP322 - A Frank Conversation about Consumer Centricity Mar 15, 2023

Show notes

In this episode, Reed Smith and Chris Boyer welcome Matt Gove for an open and frank discussion on the progress our industry is making towards embracing consumer centricity and why there is a tendency to amplify disruption from outside players in the healthcare space.

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TP321 - Patients Want Digital Health...or Do They? Mar 08, 2023

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Digital health is here to stay: nearly half of the US population actively use wearables and connected health devices. However, many still express concern and doubt, which is impacting overall adoption. In this episode, hosts Reed Smith and Chris Boyer discuss the public use of health apps and wearables, the concerns that patients have with these devices and how those concerns may extend into other digital applications and devices.

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TP320 - Making Sense of Reviews, Ratings and Rankings Mar 01, 2023

Show notes

Health system marketers often develop strategies to address online reviews, ratings and even how their organization rank with third-party sites and organizations. In the episode, hosts Reed Smith and Chris Boyer discuss the differences between each, the interrelation between ratings and reviews, and the challenges of bias with ranking methodologies.

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TP319 - Are We Ready to Un-Google? Feb 22, 2023

Show notes

For digital marketers, it might be said that Google has a strong influence on the tools and strategies that influence how we do our work - however, will this last? In this episode, hosts Chris Boyer and Reed Smith discuss the current-state of Google’s search engine (and the new conversational search engines being announced), the decline in Google advertising spend and the impact that the HSS.gov ruling might have on the use of Google Analytics. Are we as health systems potentially moving away from Google?

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TP318 - ICYMI: The Next Wave of Telemedicine and At Home Care Feb 15, 2023

Show notes

The need for virtual health solutions at the onset of the pandemic led to wide-spread adoption of telemedicine by providers and patients alike. However, over the years, this adoption rate has shifted and changed - based both on shifting patient expectations and provider acceptance of these tools. In this episode, hosts Reed Smith and Chris Boyer discuss the current trends impacting telehealth use in health systems, and how Care At Home trends are setting up long-term opportunities for combining in-person with virtual care. They are joined by Peter Alperin of Doximity who shares how he has seen health systems, doctors and providers using virtual care to enhance their ability to access care.

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