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    Business

    The WordBirds Podcast with Chris Willis

    Words build relationships, ignite interests, and power epic journeys in the business world.

    Why it matters: Effective communication is like the secret sauce for strengthening brands, reinforcing viewpoints, and generating revenue. It’s about savoring quality and making an impact with every word.

    • Words are the magical glue between your business and your customers, capturing interest and driving action.

    • Great communication opens doors to opportunities and builds stronger connections.

    The big picture: Tune into each episode of WordBirds podcast where we shine a light on the power of impactful messaging, featuring executives, experts, and thought leaders.

    • Discover the art of personalization and the need for standout, engaging messaging.

    • Learn how to sprinkle some magic into your communication, engaging employees and attracting loyal customers.

    What’s next: This season, we’re taking a deep dive into corporate communications with insights from CCOs and communication leaders.

    • Get the lowdown on strategies to elevate communications and position pros as strategic partners.

    • Host Chris Willis, Axios HQ’s Chief Marketing Officer, and his guests share valuable tips on reigniting your impact with fun, actionable discussions. 
    Advertise

    Copyright: © 2024 WordBirds

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    Latest Episodes:
    Measuring the Impact: Why Internal Comms Needs Hard Data to Thrive Oct 24, 2024
    Show notes

    In this episode (part 2 of 2), we talk with Joanna Parsons about the power of measurement in internal communications. Joanna, author of Innovative Internal Communications, explains why many comms teams avoid measurement, how to align goals with business strategy, and practical ways to demonstrate value. We also explore how measuring impact can elevate internal comms from a tactical function to a strategic partner.

    Why it matters:
    Without clear metrics, internal comms risks being undervalued. Measurement shows leadership the real business impact — from reducing attrition to improving alignment.

    The big picture:
    Effective measurement connects comms to outcomes that matter: savings, revenue, or employee engagement. It's not just about people listening — it’s about showing how comms moves the business forward.

    What’s next:
    Learn how to build a measurement framework, communicate value to leadership, and start experimenting with data-driven strategies to strengthen your comms career.


    Bridging the Gap: Communicating Across Generational Divides in the Workplace Oct 17, 2024
    Show notes

    Chris Willis and guest Michael Franklin, founder and executive director of Speechwriters of Color, dive into the complexities of communicating across a multi-generational workforce and navigating evolving workplace expectations.

    Why it matters: Understanding how different generations interact in the workplace is crucial to fostering collaboration, increasing engagement, and driving organizational success.

    The big picture: Good communication is universal, but tailoring messages to resonate with diverse audiences—across generational, geographical, and ideological lines—makes the difference between connection and miscommunication.

    What’s next: Leaders and communicators must work together to bridge these gaps, ensuring every voice is heard while maintaining cohesion within the workforce.


    AI and the Future of Internal Communications: Enhancing Strategy and Influence Oct 10, 2024
    Show notes

    Chris Willis and guest Monique Zytnik author of Internal Communication in the Age of Artificial Intelligence, and Chairman of IABC EMEA as they explore the changing landscape of internal communications in an AI-driven world.

    Why it matters: Internal communicators are pivotal in aligning communication strategies with organizational goals, fostering engagement, and reducing costs.

    • AI offers tools to enhance, not replace, human communicators, reinforcing their strategic role.

    The big picture: Leadership must champion effective communication to shape company culture.

    • Strategic internal communications are key in navigating tech-centric environments.

    What’s next: Discover practical examples of AI integration and the future of storytelling in leadership.

    • Monique Zytnik challenges communicators to influence leadership and question the status quo.

    Messaging That Matters: How Strategic Communications Drive Brand Success Oct 03, 2024
    Show notes

    Chris Willis sits down with Rachel Adam, Head of Brand and Communications at Sonar, to explore the critical role of strategic communications in shaping and amplifying brand identity.

    Why it matters: Strategic communications are vital for aligning brand and comms to drive business success.

    • Effective storytelling can command the narrative and elevate your brand.
    • Navigating internal and external messaging is crucial for maintaining a cohesive brand identity.

    Go deeper: Rachel shares her journey through B2B tech PR and the key lessons she’s learned.

    • From storytelling to navigating internal and external messaging, Rachel offers invaluable insights.
    • Learn how to align brand and communications for business success.

    What’s next: Tune in to learn how to command the narrative and elevate your brand through effective communication.


    The Strategic Path: Becoming a Chief Communication Officer Sep 26, 2024
    Show notes

    In this episode of WordBirds, Chris Willis interviews Dave Guarino, Head of Global Communications at Wolters Kluwer.

    What it's about: Understanding the journey to a C-suite position in communications provides invaluable lessons for aspiring leaders.

    • Dave shares his transition from stick-ball fanatic to financial compliance to corporate communications.
    • Offers practical advice on building a career in communications.

    The big picture: Strategic thinking and effective team leadership are crucial for success in corporate communications.

    • Dave emphasizes the importance of these skills in his roles as CCO.

    Yes, and: This episode is a must-listen for anyone aiming for the C-suite or just starting in the field.

    • Provides valuable insights on what it takes to succeed in corporate communications.

    Innovative Internal Communications: A Curious Route Sep 19, 2024
    Show notes

    In this episode of WordBirds, Chris Willis interviews Joanna Parson, CEO of The Curious Route and author of Innovative Internal Communications.

    Why it matters: Joanna’s journey from a curious thinker to a leading internal communications expert offers valuable insights and practical advice on rethinking internal comms strategies.

    Driving the news: Joanna shares key takeaways from her new book and discusses how curiosity can drive innovation and improve communication within any organization.

    What’s next: Tune in to explore how these insights can be applied to enhance internal communications in your own organization.
    Yes, and: This is part 1 of 2 episodes speaking with Joanna Parsons. Part 2, coming soon, focuses on the measurement of internal comms!


    Communicating in a Crisis: Leading with Clarity & Purpose Sep 12, 2024
    Show notes

    Navigating crisis communications

    In this episode of WordBirds, Chris Willis sits down with communications expert Roberto Munoz (Fannie Mae, HSBC, Tesco) to explore the critical role of crisis communications.

    Why it matters: Effective crisis communication can be the difference between maintaining your brand's reputation and losing it. Roberto shares strategies from his experiences with major brands like Tesco and Fannie Mae.

    • Balancing speed and accuracy during a crisis.
    • Ensuring your message aligns with your brand's values.

    Details: Roberto provides actionable insights to help businesses prepare for and navigate crises.

    • The importance of having a crisis communication plan.
    • Tips for staying calm and focused under pressure.

    What’s next: Whether you're preparing for a crisis or navigating one, this episode offers valuable strategies to help your business emerge stronger.


    Reimagining Communications: From Tactical Function to Strategic Powerhouse Sep 05, 2024
    Show notes

    We're back with Season 6! And we're kicking off with Eleanor Hawkins, Axios Communications Strategist and writer of the Communicators newsletter. Eleanor spent years as a communicator in media and politics and now covers the topics and trends that impact how organizations, leaders, and employers communicate.

    Listen in to hear Eleanor and Chris dig into the…

    • Changing role of the communicator over the last few years
    • Ways technology is changing how communicators work
    • Insights from her reporting

    As well as a sneak peak of upcoming topics you'll hear throughout this season of WordBirds.


    Beyond Favors: Tactics for Customer Marketing Dec 19, 2023
    Show notes

    In this episode, we're thrilled to have Kristine Englert, Director of Customer Marketing at Mirakl, sharing her wealth of experience in the dynamic realm of marketing. Our host, Chris, dives into Kristine's journey, shedding light on impactful campaigns that transcend marketing channels.


    Kristine kicks off by unveiling the secret behind her most successful campaign — a data-driven initiative that became a versatile asset across various marketing facets. Emphasizing the pivotal role of understanding your audience, after all it’s the linchpin between success and failure in marketing.


    We discuss the intricacies of marketing with customers rather than just to them. Kristine unfolds the art of showcasing the mutual benefits of collaboration, debunking the notion of customers doing marketers a favor. Drawing from her experiences at Mirakl and Perfecto, Kristine shares anecdotes of both triumphs and learning opportunities, including the strategic blunder of misaligned campaigns and the lessons learned. After all, customer marketing should also benefit the customer too!


    Join us as Kristine unravels the tactics behind creating content that resonates beyond marketing, the importance of customer-centricity, and the strategies to forge lasting relationships for mutual growth. This episode promises valuable insights into the evolving landscape of customer marketing strategy and the art of leveraging collaboration for enduring success.


    From Web Pages to Prompt Fields: The Future of Digital Content Experiences Dec 12, 2023
    Show notes

    We consider the existential future of content on this week’s episode, with Phyllis Davidson — VP, Principal Analyst at Forrester — who doesn’t hold back in her Provocative Statement of the Day. We also cover everything from content experimentation and strategy to the future of the content landscape and role of generative AI, in this insightful interview with a content celebrity!


    Primary and derivative content creation takes center stage as Phyllis unravels the success story behind the best content campaign she’s been involved in. Phyllis sheds light on why this model continues to be a game-changer for B2B enterprises, drawing from her rich experience as an analyst. She also advocates for more interactive content experiences to drive greater engagement.


    As we venture into the realm of experimentation, Phyllis explains the potential power it could have if companies stopped using experimentation just for content promotion instead of the primary content asset itself. Later in the interview, Phyllis challenges conventional norms, offering a visionary perspective on a future where content as we know it might cease to exist — a real Provocative Statement of the Day (PSOTD)!


    Join us as we navigate these thought-provoking topics with Phyllis Davidson, a distinguished expert from Forrester, in an exploration that transcends the boundaries of traditional content discussions.


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