The Uncharted Veterinary Podcast

UVP - 220 - I'm Drowning In Lengthy Patient Records Mar 01, 2023

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UVP - 220 - I'm Drowning In Lengthy Patient Records by Uncharted Veterinary Community

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UVP - 219 - Our Practice Leader Is Driving People Away! Feb 22, 2023

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UVP - 219 - Our Practice Leader Is Driving People Away! by Uncharted Veterinary Community

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UVP - 218 - Employee Reviews Feb 15, 2023

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This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are answering a question you asked in the mailbag! We received an email from a practice leader who was asking questions about employee reviews. They wanted to know what are some of the most best and most effective questions that should be asked on an employee review? They were also curious on our take for who should be answering those questions, especially to help give the best overall picture of an employee. And lastly, they wanted to know should management be reviewed and if so, who should review them? If you have listened to the podcast before, you might already know that Stephanie and Andy both think should is a dirty word. This was a fun episode, let's get into this...

Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag

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UVP - 217 - I Have The Most Highly Paid Staff And I Am Proud Of It Feb 09, 2023

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This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are talking through a conversation they recently had with a colleague who wants to proudly raise their hands and shout "Me, me, me" when someone asks who pays their team more than anyone else in their area. And this practice owner was also asking how to do that while still not pricing their working clients out of affording their services. This was a spicy one full of strong thoughts from both Andy and Stephanie so let's get into this...

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UVP - 216 - This Clinic Is ALL Drama Feb 01, 2023

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This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are talking through a mailbag letter from a colleague who joined a new practice that seems FULL. OF. DRAMA! There are cliques, there is standing around, there is setting others up to fail and this doctor is wondering if this is just a lost cause or how they possibly begin to tackle this place and make it a more positive, less dramatic place to work. This was so much fun for Andy and Stephanie to debate through. Let's get into this...

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UVP - 215 - Beyond Pizza And Coffee How Do You Show Appreciation Jan 25, 2023

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This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are working on a mailbag question from someone wondering how we can show deep respect and appreciation to our veterinarians for the work that they do for our practices, our patients and our clients. Andy and Stephanie took an opportunity to address the pizza party elephant in the room along with some other strong opinions they both had when it comes to languages of appreciation. Let's get into this...

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UVP - 214 - The Economics and Emotions of Workplace Culture Jan 18, 2023

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Scott Burton MBA, CVPM joins Dr. Andy Roark to discuss the economics and emotions of workplace culture. They talk about the impact of culture on veterinary teams, veterinary clients and even in discussing cost of veterinary care. This episode is made possible ad-free by CareCredit!

LINKS: Strategy as Practice: https://amzn.to/3ERkOmX Organizational Culture and Leadership: https://amzn.to/3ERkOmX An Everyone Culture: Becoming a Deliberately Developmental Organization: https://amzn.to/3ERkOmX CareCredit: https://www.carecredit.com/ Links to Amazon.com are affiliate links and help support the show. (They're also much smaller than normal links and easier to copy when typing up show notes!)

ABOUT OUR GUEST: Scott Burton is the Hospital Administrator of Southern Regional Veterinary Specialists and Southern Regional Veterinary Emergency Services. Scott also prides himself on being a scholar-practitioner as he currently works on completing his doctorate in executive leadership. The fourteen years of administration experience combined with his formal education (BA in Bible and Theology, MBA in human resources, CVPM certification, and Doctoral work/dissertation research) give Scott a unique perspective that will continue to be an asset to those around him. Before his time in veterinary medicine, Scott had extensive exposure to the financial sector as the Assistant Vice-President of a community bank. He served as the IT security officer and was in charge of consumer construction lending. His leadership skills were also recognized while he served as a personal banker with Bank of America and was recognized for his sales and leadership capacity. Scott transitioned into veterinary medicine primarily due to his wife’s experience as a licensed veterinary technician. As a hospital administrator, Scott learned about the complex ecosystem in the veterinary hospital and the delicate balance required to generate interdependent relationships. The development of this ecosystem perspective has guided him through his doctoral research and continues to function as an illustration of cultural continuity. Scott’s leadership model focuses on the inner nature of the individuals within the organization. His passion for creating a positive culture is more than “Friday Pizza” and involves an in-depth analysis of the emotional intelligence and vertical development of those he leads. Scott is married to his best friend of almost twenty years (married 16) and has four beautiful children (all under 9). We enjoy campfires, smores, and hotdogs while we play soccer or bocce ball in the backyard. We also have two Greyhounds and one German Short-Hair Pointer.

UVP - 213 - Coaching Spicy Tenured Team Members Jan 11, 2023

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This week on the Uncharted Podcast, Dr. Andy Roark and special guest practice manager Maria Pirita break down the problem of what to do when one of your seasoned team members turns spicy! In this question from a conference attendee, we have a lead technician who is not doing the "menial" parts of her job and is being a touch rude with other team members. How are we doing to handle it?? Let's get into this...

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

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UVP - 212 - They Admitted Using Drugs... Now What Do I Do? Jan 04, 2023

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This week on the Uncharted Podcast, practice manager Stephanie Goss is joined by her dear friend, Dr. Phil Richmond. Phil is the Chief Medical & Team Wellbeing Officer at Veterinary United and the Founder of Flourishing Phoenix Veterinary Consultants. He is an advocate for positive culture and individual, team and organizational psychological health, safety, and wellbeing in veterinary workplaces. Phil was also voted Most Funny in his high school class, was the NASA 1996 FL State Powerlifting champion (Juniors, 23 & under) and has seen Rush in concert more than any other band. That's what I call a bio! Stephanie and Phil are talking through a recent conversation had with some managers after a team member at someone's clinic called off for several days and then told their manager that they were admitted to the hospital following an overdose. This is someone who is newer to the team, performing well and this manager was asking how to navigate this. The discussion turned towards disciplinary-like actions - taking away keys, possible termination for the no call, no show, drug testing and more. Stephanie and Phil wanted to talk through why the default response is often to frame substance/alcohol use disorder and mental health crises in a disciplinary way; what we can do to examine our own bias when it comes to these challenges and leadership and how to begin taking steps to change the culture within our practices, our communities and veterinary medicine as a whole. Let's get into this... LINKS Episode Resources Mentioned by Stephanie and Phil At VMX: Veterinary Recovery Meeting is Sunday Jan 15 at the Hyatt from 4-8pm in Celebration 14. ACES Assessment/Information PERMAH Survey Information - Workplace (and personal) well-being assessments Mental Health Audit - Use the workplace mental health audit tool to find out how your workplace measures up. Vets4Vets - VIN Foundation Vet Peer Support Network

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