The Uncharted Veterinary Podcast

UVP - 260 - Hospitality In Veterinary Medicine: It's An Art Nov 22, 2023

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This week on the Uncharted Podcast, practice management super nerd, Stephanie Goss, is joined by a very special guest co-host. Debbie Boone, CVPM joins the podcast again, this time to discuss a topic near and dear to Stephanie's heart - the art of client care. For those of you who haven't met Debbie, let us introduce her. Debbie is a CVPM and Fear FreeSM Certified. She has worked for the veterinary profession for more than 35 years. Debbie's business, 2 Manage Vets Consulting, helps practices develop extraordinary team communication and business skills, enhancing patient care, improving profitability, and increasing practice value. She strives to improve the lives of animals by using her expertise to improve workplace culture and the well-being of veterinary professionals. Debbie recently published her first book, Hospitality in Healthcare and Stephanie wanted to take the chance to talk with Debbie about hospitality and what lessons we can learn and apply inside our practices when it comes to making clients feel welcome and invited in to our practices. Let's get into this...

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UVP - 259 - Do We Actually Know What Burn Out Is? Nov 15, 2023

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This week on the Uncharted Podcast, Dr Andy Roark and practice management super geek, Stephanie Goss, tackle another awesome submission to the Uncharted Podcast mailbag. This week's email comes from a practice owner who is trying to wrap their brain around the varying degrees of "burn out" being discussed/felt by their team. It seems like there is no burnout profile that fits everyone on the team who is feeling that way. So this practice owner is asking Andy and Stephanie to walk through the concept of burn out and help them understand "What “burn out” really is; what kind of signs or symptoms someone who is burned out might experience; what someone else might observe in a burned out person (how we can recognize burn out in our team members); what employers or managers can to do help prevent their team from getting burned out; and how employers or managers can support team members who are burned out, without transferring the responsibility/burden on to other team members, leading to more burn out..." These questions were absolutely fantastic and Andy and Stephanie dove right in to the deep end of this conversation. Let's get into this...

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UVP - 258 - Help- Am I Witnessing A Mutiny? Nov 08, 2023

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This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek, Stephanie Goss, are in our mailbag to tackle a question from an associate vet who is struggling with a peer. Their fellow associate seems to be having a hard time. Let's get into this...

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UVP - 257 - Can Financial Discussions Impact Veterinary Professionals' Well-being? Nov 06, 2023

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This week on our bonus episode of the Uncharted Podcast, practice management nerd Stephanie Goss is joined by special guest, Dr. Phil Richmond. When Stephanie saw this letter in the mailbag, Phil was the first person who came to mind to tackle this topic with. Dr. Philip Richmond, DVM, is the Founder and Chief Consultant of Flourishing Phoenix Veterinary Consultants, LLC. As a practicing vet, he champions a positive work culture, emphasizing psychological health, safety, and wellbeing in veterinary settings. He has taken pivotal roles in both state and global initiatives to promote workplace wellbeing in veterinary medicine. Among his roles, Dr. Richmond has served as Chief Medical and Wellbeing Officer for Veterinary United and currently chairs the Florida Veterinary Medical Association's Professional Wellbeing Committee. Beyond his advocacy, he contributes as a writer, speaker, and podcast guest, and has earned various certifications in positive psychology, workplace wellbeing, and suicide prevention. Stephanie and Phil are taking on an email from our mailbag that addressed the concern that one of the most stressful instances for vet professionals can be when they have to downgrade treatment, or euthanize due to the owner not being able to afford treatment. We immediately knew this would be an amazing discussion about wellbeing in our practices along with how we can support clients from a financial planning perspective. This episode is brought to you all ad free today, thanks to our friends at CareCredit. Let's get into this...

If your practice is not talking to clients about ways to pay for care, including the CareCredit health and pet CareCredit card, please consider accepting it in your practice! You can find out more about how your practice can help empower a lifetime of care, together, here. https://www.carecredit.com/providers/animal-healthcare/ Australian Workplace Psychosocial Hazard Standards: https://www.safeworkaustralia.gov.au/safety-topic/managing-health-and-safety/mental-health/psychosocial-hazards National Standard of Canada for Psychological Health and Safety in the Workplace (the Standard): https://mentalhealthcommission.ca/national-standard/ Additional Canadian Standard Resource Page: https://mentalhealthcommission.ca/what-we-do/workplace/workplace-healthcare/

UVP - 256 - How Do You Stop Oversharing? Nov 01, 2023

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UVP - 256 - How Do You Stop Oversharing? by Uncharted Veterinary Community

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UVP - 255 - I'll Admit It - Some Animals Make Me Nervous! With Guest Co - Host Amanda Schwarzwalder Oct 25, 2023

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This week on the Uncharted Podcast, practice management geek Stephanie Goss is joined by special guest, Amanda Schwarzwalder, CVPM, RVT, KPA CTP, VTS (Behavior). When Stephanie saw this letter in the mailbag, Amanda was the first person who came to mind to tackle this topic with. For over 20 years Amanda has worked as a veterinary technician in various capacities. Her interest in behavior led her to joining The Behavior Clinic in 2009. A nationally recognized speaker in veterinary behavior and Fear FreeTM Approved Speaker, Amanda enjoys teaching veterinary team members how to implement and develop behavior care as a team. As the Practice Manager, Amanda is often behind the scenes handling the day to day business of keeping TBC running, supporting our referring veterinarians, and working with the TBC team to assist our clients and their pets. With such a well-rounded resume, it makes perfect sense that Amanda has a whole alphabet soup behind her name. Stephanie and Amanda are taking on an email from our mailbag that came to us from a technician in training who is worried about their comfort level with animals. While this might seem strange to some people in veterinary medicine who are lovers of ALL creatures great and small, Amanda and Stephanie talk through the concerns from a practical, clinical and personal level because there is a lot to this seemingly simple concern. We're not brushing it off, let's get into this...

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UVP - 254 - If You And I Hang Out, Does Everyone Have To Be Invited? Oct 18, 2023

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This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in our mailbag to tackle a question from a practice manager who is wondering about fraternization. Now while Stephanie's mind immediately went to a specific kind of fraternization (and we do talk about that one!), the email was targeted at how to go about handling your friendship as a leader with only certain members of the team. They have tried to keep work and personal separate but are wondering how to handle things if one leader does hang out with someone(s) from the team outside of work. Or if two people working together do wind up dating! Let's get into this...

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UVP - 253 - Why Do We Struggle So Much With Failure? Oct 11, 2023

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This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are diving in and grabbing another email from our mailbag. We received a wonderful email of gratitude from an Australian veterinarian who said "You don't know me from a surgical scrub brush, but you saved my life." After drying their eyes, Andy and Stephanie managed to pull out the meat and potatoes of this email where our veterinarian was asking for ways that they could help locally and how we could effect change globally in veterinary medicine when it comes to how we handle learning about and managing failure. This is a powerful tool worthy of serious discussion and Andy and Stephanie really enjoying diving in to some of the facets of this very multi-faceted conversation. Let's get into this...

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UVP - 252 - We Are TOO Big To Not Have A Manager, Right? Oct 04, 2023

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This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are talking through an interesting challenge that a veterinary technician wrote in to the mailbag with. This tech works in a practice with 15 other team members. They have no practice manager. Who solves the problems that the team can't solve? How come it feels like anarchy over there? This team member is asking for help. Let's get into this...

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