The Orthopreneurs Podcast with Dr. Glenn Krieger

Latest Episodes:

The Internal Practice Fix That Outperforms External Marketing Jul 02, 2024

Show notes

Attracting leads is just one-half of the equation when it comes to growing our practices. Converting these leads into paying customers requires a focus on patient experience from the very first phone call.
High staff turnover can pose a challenge to ensuring consistent communication in our offices.
In this episode, I am joined by Brian Wright, founder of New Patient Group and managing partner of WrightChat. Brian is an experienced entrepreneur and expert in customer experience.
He explains the huge role of customer experience in driving practice growth and profitability. So much so that internal improvements often outweigh the benefits of external advertising.
Remote phone answering with a dedicated team focused on building rapport with new patients is one of the internal improvements that ensure a consistent patient experience.
But a positive experience goes beyond phone calls. Orthodontists should prioritize hospitality and clear communication to build trust and convert interest.
Take control of your patient experience and watch your practice thrive. Tune in to learn more and claim your discount.
Key Takeaways
Introduction to the episode and guest Brian Wright (00:00)
Brian's background and entrepreneurial journey (01:34)
Importance of patient experience in practice success (03:24)
Differentiating clinical skills from business skills (08:03)
Common objections to the work needed to grow a practice (14:12)
Overcoming biases and embracing innovation (20:16)
Costs vs investments in business (24:46)
WrightChat's services and their impact on practices (28:11)
The importance of continuous learning and coaching (35:22)
Additional Resources
- New Patient Group: newpatientgroup.com - For consulting and training services
- WrightChat: wrightchat.com - For managing new patient calls and follow-ups
- Register for the OrthoPreneurs Summit at Sea (2024): https://opsummitatsea.com/
- For more information, visit: https://orthopreneurs.com/
- Join our FREE Facebook group here: https://www.facebook.com/groups/OrthoPreneurs

AI Hacks Every Orthodontist Should Know Jun 28, 2024

Show notes

Imagine having five extra weeks of vacation each year. Sounds too good to be true, right?
I’m here to show you how it's possible with the power of artificial intelligence.
In this 5-Minute Friday I reveal how AI tools like ChatGPT can streamline your tasks, from drafting professional emails to summarizing scientific articles and generating marketing ideas.
By implementing AI effectively, you can save up to an hour each day. That adds up to five weeks of free time every year!
Think about all the things you could do with that time.
Click to listen now and start saving time with AI. Plus, join us at the OrthoPreneurs Summit 2024 to learn more about AI and productivity.
Key Takeaways
Introduction (00:00)
AI tips to save more time (00:28)
5 weeks of vacation using AI (01:22)
Summarizing articles and creating presentations (04:03)
Everyday uses of AI (04:47)
Using saved time for personal development (09:06)
Additional Resources
- Register for the OrthoPreneurs Summit at Sea (2024): https://opsummitatsea.com/
- For more information, visit: https://orthopreneurs.com/
- Join our FREE Facebook group here: https://www.facebook.com/groups/OrthoPreneurs

Take Charge of Your Pelvic Floor Health with Dr. Jennifer Frankoski Jun 25, 2024

Show notes

When we talk about optimizing health, rarely does pelvic floor health come up. It is overall but has huge implications for both our physical and emotional health.
The intricate network of muscles, ligaments, and connective tissue that forms the pelvic floor plays an important role in supporting the body's core. In addition, it regulates bowel and bladder function and even influences sexual satisfaction and overall body confidence.
It is clear that prioritizing pelvic floor health is important for maintaining a strong, resilient, and empowered body.
And It's relevant for both men and women.
I recently had a conversation with Dr. Jennifer Frankoski, a physical therapist who specializes in pelvic floor therapy and orthopedics. She stressed that maintaining good pelvic floor health isn't just for those experiencing problems.
Tune in to this episode to learn more about pelvic floor health, including some proactive steps you can take to improve your overall well-being.
Key Takeaways
Introduction (00:00)
Dr. Jennifer's background in physical therapy (03:11)
Typical patients and common issues (05:08)
Importance of sleep for injury prevention (06:33)
Benefits of meditation and breath work (11:35)
Overview of pelvic health (15:17)
Proactive measures for pelvic health (21:58)
Importance of personalized physical therapy (25:34)
How to contact Dr. Jennifer (27:01)
Additional Resources
Connect with Dr. Jennifer Frankoski
- Website: https://bethechangephysiotherapy.com/
- Facebook: https://web.facebook.com/bethechangephysiotherapy
- Instagram: https://www.instagram.com/physio.rx/
- Email: dr.jennifer@bethechangephysiotherapy.com
- Phone No: 980-221-9687
- Article to sleep Dr. Jennifer talked about: The Sleep and Recovery Practices of Athletes: https://doi.org/10.3390/nu13041330

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- Register for the OrthoPreneurs Summit at Sea (2024): https://opsummitatsea.com/
- For more information, visit: https://orthopreneurs.com/
- Join our FREE Facebook group here: https://www.facebook.com/groups/OrthoPreneurs

Forget "Practice Makes Perfect," This is What REALLY Makes You a Master Jun 21, 2024

Show notes

I’m sure we’ve all heard the saying, practice makes perfect or something along those lines.
It’s true to some extent, but like most things in life, it's the quality of that practice that truly matters.
Think of it like this. You wouldn't expect a tightrope walker to debut their act 50 feet above concrete with no net, would you? No way! They'd start low, over a forgiving pit of foam peanuts.
That’s the practice zone where they make numerous mistakes before they ever get to perform. It’s a safe place to learn.
The performance zone is where you put your polished skills to the test. Competition day, a big presentation, treating your first patient – that's all performance zone. The goal here is to minimize errors and deliver your best work.
Effective performance relies heavily on what you did in the practice zone. The biggest mistake I see? Throwing a team fresh out of a course right into the real world and expecting miracles.
Supervised practice in a low-pressure environment. Let them make mistakes, get feedback, and refine their skills before they handle paying clients. Structure your practice for mistakes, and don't be afraid to experiment.
Tune in to this 5-minute Friday to learn more!
Key Takeaways
Introduction (00:00)
The No.1 reason why people dont succeed (00:46)
Practice vs. performance zone (01:49)
Example of clinical photography (02:18)
Maximizing and minimizing mistakes (03:42)
Tips for effective training (04:08)
Additional Resources
- Eduardo Briceño Ted Talk: https://www.youtube.com/watch?v=KaiwGb0csas
- Register for the OrthoPreneurs Summit at Sea (2024): https://opsummitatsea.com/
- For more information, visit: https://orthopreneurs.com/
- Join our FREE Facebook group here: https://www.facebook.com/groups/OrthoPreneurs

Bringing the Family Fun to Your Orthodontic Education at Sea Jun 18, 2024

Show notes

The Orthopreneurs Summit (OP Summit) has been described as the best meeting in ortho, but this year’s summit at sea will be a once-in-a-lifetime experience.
But what if you have kids?
The good news is OP Summit 2024 has you covered. The Serenade of the Seas is fully equipped and staffed to handle children of all ages, from babies (6 months) to teens.
The OP Summit at Sea offers parents peace of mind with its qualified childcare staff and secure facilities.
If you come in with your family, you’ll have the option to customize your cruise experience by signing up the kids for different fun activities.
In addition, the flexible programming allows parents to schedule childcare around their needs, whether they want to attend a lecture or simply relax by the pool.
In this episode, I am joined by Jeannette Loury, the Director of Youth, Family, and Sports at Royal Caribbean International, to discuss the comprehensive family and youth programs that will be available on the ship.
Tune in to learn of all the facilities and fun activities available on the ship!
Key Takeaways
Introduction (00:00)
Jeannette's background and career progression (02:21)
Detailed explanation of youth programs and activities (03:57)
The nursery and qualifications of staff (09:48)
Activities for older children and flexible programming (16:08)
Best practices for families on board (20:02)
After-hours programs and additional family activities (22:37)
Overall benefits of family cruising with Royal Caribbean (26:02)
Customizable cruise experiences for families (30:15)
Closing remarks and final thoughts (33:59)
Additional Resources
- Register for the OrthoPreneurs Summit at Sea (2024): https://opsummitatsea.com/
- For more information, visit: https://orthopreneurs.com/
- Join our FREE Facebook group here: https://www.facebook.com/groups/OrthoPreneurs

3 Hiring Mistakes You Can Easily Avoid in Your Practice Jun 14, 2024

Show notes

Finding and hiring great employees is crucial for any practice. But with so many factors to consider, it's easy to make mistakes.
In this episode, I share 3 common hiring mistakes to avoid and ensure you're bringing the best people on board.
One of these tips, is to never wing it when it comes to interviewing.
Learn how implementing a structured system, like the Entrepreneurial Operating System (EOS), will streamline your hiring and ensure candidates align with your core values.
The system also ensures every candidate gets the same experience.
Tune in now and change your practice’s hiring process and build your dream team!
Key Takeaways
Intro (00:00)
How to make your hiring better (00:35)
Use EOS for consistent evaluation (01:04)
Involve the entire team in the hiring process (03:32)
Conduct thorough background checks (04:38)
Effective feedback and team training (06:22)
Additional Resources
- Top Five Mistakes When Giving Feedback w/ Joe Hirsch
- Protect Your Orthodontic Practice from Embezzlement w/ David Harris
- Register for the OrthoPreneurs Summit at Sea (2024): https://opsummitatsea.com/
- For more information, visit: https://orthopreneurs.com/
- Join our FREE Facebook group here: https://www.facebook.com/groups/OrthoPreneurs

Loan Officer Reveals How to Secure Financing for Your Dream Orthodontic Practice Jun 11, 2024

Show notes

Building, buying, or expanding a dental practice is an exciting step for any dentist/orthodontist. It allows you to create your own space, deliver the care you envision, and build a successful business.
Turning that dream into reality often requires financing. Securing a traditional bank loan for land and construction can be tough. More so for those with limited down payment options.
In this episode, I chat with Bert Smith, Senior Vice President of Healthcare Financing at Live Oak Bank, to demystify orthodontic practice financing.
Bert explains how specialized banks cater to the unique needs of dental professionals.
From the benefits of SBA loans to the strategic advantages of owning your practice’s real estate, Bert shares a lot of insider knowledge that will definitely transform how you approach financing.
You will understand why conventional banks might struggle with your loan requests and how smaller bank's personalized approach works best for dental/orthodontic practices.
Don’t miss out - this episode is packed with practical advice to help you make informed financial decisions.
Key Takeaways
Introduction (00:00)
Bert’s journey - career path to Live Oak Bank (01:57)
Banks’ view on orthodontic practices (03:01)
Traditional loan models - Financing land and buildings (10:35)
How SBA loans benefit orthodontic practices (14:58)
Flexibility of SBA loans (19:33)
SBA vs. conventional loans interest rates (25:45)
Additional Resources
- Live Oak Bank Website: https://www.liveoakbank.com/
- Bert Smith's Email: bert.smith@liveoak.bank
- Register for the OrthoPreneurs Summit at Sea (2024): https://opsummitatsea.com/
- For more information, visit: https://orthopreneurs.com/
- Join our FREE Facebook group here: https://www.facebook.com/groups/OrthoPreneurs

The Missing Piece in Your Orthodontic Practice Jun 07, 2024

Show notes

I've been getting way too many messages from orthodontists who are stuck financially, even after many years of practice.
One of the main reasons for this is lack of professional development. As fantastic as our profession, it’s also a business. We must invest in our professional development if we are to succeed.
Some people get stuck in the professional mindset, forgetting the business side. The best clinical skills in the world won't pay the bills if you can't run a profitable practice. That's why I'm telling you, invest in yourself.
Take courses on leadership and management, go to meetings, visit other practices, and do anything you have to do. The bottom line is that you must invest in yourself.
Tune in and discover how to make meaningful changes that lead to a more profitable and fulfilling orthodontic practice.
Key Takeaways
Introduction (00:00)
Financial struggles of orthodontists (00:32)
Professional vs. business mindset (01:40)
Importance of investing in yourself (03:11)
Balancing family and professional growth (06:17)
Continuous education in management (08:41)
Additional Resources
- Register for the OrthoPreneurs Summit at Sea (2024): https://opsummitatsea.com/
- For more information, visit: https://orthopreneurs.com/
- Join our FREE Facebook group here: https://www.facebook.com/groups/OrthoPreneurs

Save Big on Your Practice’s Supplies Without Changing a Thing w/ Darren Morris Jun 04, 2024

Show notes

A big part of practice success is keeping costs and expenses under control. If you don’t, they can eat into your margins and eventually hurt your bottom line.
In today’s episode, I am joined by Darren Morris, a cost-saving expert from Schooley Mitchell. They help businesses find significant savings from their existing vendor relationships.
We are not talking about just a few dollars here and there; we are looking at enough money to pay for vacation.
Most importantly, these savings on essential supplies and services will not compromise the quality of care. It’s not looking for the cheapest products but leveraging strategic negotiation tactics and market knowledge to optimize expenses.
Darren shared compelling examples of how Schooley Mitchell has helped orthodontic practices achieve substantial savings. Imagine saving 30% or more on brackets and wires or securing significant discounts on lab fees. These savings translate directly to a healthier bottom line for your practice.
Tune in to learn more!
Key Takeaways
Introduction (00:00)
Darren's background and career path (02:03)
Examples of cost savings in various sectors 05:38)
Leveraging vendor relationships (07:42)
Specific savings in orthodontics (10:01)
Schooley Mitchell's negotiation strategies (13:21)
Importance of asking the right questions in negotiations (18:07)
The role of data in vendor negotiations (22:55)
Schooley Mitchell's fee structure (33:59)
Additional Resources
- Schooley Mitchell Website: https://www.schooleymitchell.com/
- Darren Morris Email: darren.morris@schooleymitchell.com
- Register for the OrthoPreneurs Summit at Sea (2024): https://opsummitatsea.com/
- For more information, visit: https://orthopreneurs.com/
- Join our FREE Facebook group here: https://www.facebook.com/groups/OrthoPreneurs

How a Mindset Shift Can Accelerate Your Professional Success May 31, 2024

Show notes

Many orthodontists struggle to justify the cost of professional development opportunities. Some view it as an expense rather than an investment. They will balk at the associated cost of professional development opportunities.
This spending mentality leads to missed opportunities for growth and stagnation in the long run.
A more successful approach is adopting an investment mindset. The cost of professional development is an investment in your most valuable asset, that is, yourself and your practice.
By investing in your knowledge, skills, and network, you are actively taking steps to cultivate future returns.
Tune in now to this 5-minute episode to learn how a simple shift in mindset can lead to growth.

Key Takeaways
Intro (00:00)
Investment in professional growth (02:17)
Value of continuous professional development (03:21)
Spending versus investing (04:39)
Additional Resources
- Register for the OrthoPreneurs Summit at Sea (2024): https://opsummitatsea.com/
- For more information, visit: https://orthopreneurs.com/
- Join our FREE Facebook group here: https://www.facebook.com/groups/OrthoPreneurs

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