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    Business

    The Official SaaStr Podcast: SaaS | Founders | Investors

    The Official SaaStr Podcast is the latest and greatest from the world of SaaStr, interviewing the most prominent operators and investors to discover their tips, tactics and strategies to attain success in the fiercely competitive world of SaaS. On the side of the operators, we center around getting from $0 to $100m ARR faster, what it takes to scale successfully and what are the core elements of hiring. As for the investors, we learn what metrics they hone in on when examining SaaS business, what type of metrics excites them and what they look for in SaaS founders.

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    Latest Episodes:
    SaaStr 529: Ten Things to Avoid Being Blindsided By In Your Pursuit Of Customer Success Nick Mehta, CEO @ Gainsight Feb 18, 2022
    Show notes

    SaaS is evolving rapidly. In many ways, we are witnessing the equivalent of the Cambrian Explosion in terms of the number of SaaS companies created each month. And these startups look different than their predecessors. Trends like vertical SaaS, Product-led Growth, and payment make the industry almost unrecognizable compared to the era of the SaaS pioneers more than a decade ago.

    Yet many companies are still adopting Customer Success practices - like fixed size-based segmentation and activity-based "check-ins" - that were created in the 2010s.

    Modern cloud businesses are rethinking Customer Success in many ways. They are looking at it as a growth engine, shifting focus from purely looking at churn to increasingly emphasizing Net Dollar Retention. They are recognizing the need for CSMs, in some cases, to be deeply technical. And they are, particularly in Product-led Growth companies, integrating Sales and CS motions and organizations tightly together.

    In this talk, Gainsight CEO Nick Mehta will cover 10 best practices that represent the cutting edge of Customer Success. Check it out to save your company from becoming a SaaS dinosaur.

    Full video: https://youtu.be/PzCnKSL2kx8

    Blog post: https://www.saastr.com/10-things-changing-now-in-the-world-of-customer-success-with-gainsight-ceo-nick-mehta-pod-529-video/

    Want to join the SaaStr community? We're the 🌎largest community for B2B software.

    Subscribe for weekly updates: https://www.saastr.com/subscribeform

    Twitter: https://twitter.com/saastr

    LinkedIn: https://www.linkedin.com/company/2724976

    Quora Group: https://www.quora.com/q/cloud

    Facebook: https://www.facebook.com/SaaStr/

    Instagram: https://www.instagram.com/saastr/

    Our North American Event: https://bit.ly/2OXeAYh

    Our European Event: https://bit.ly/2OZTad8


    SaaStr 528: Building a $5.6B company with a Product-led Flywheel with Abhinav Asthana, CEO @ Postman Feb 16, 2022
    Show notes

    Postman CEO Abhinav Asthana shares how community, product, data can power marketing, customer success, and sales are the key elements for the next generation of SaaS software leaders.

    Full video here: https://youtu.be/jK8trhy5i-k

    Blog post: https://www.saastr.com/building-a-5-6b-company-with-a-product-led-flywheel-with-postmans-ceo-abhinav-asthana-pod-528-video/

    Want to join the SaaStr community? We're the 🌎largest community for B2B software.

    Subscribe for weekly updates: https://www.saastr.com/subscribeform

    Twitter: https://twitter.com/saastr

    LinkedIn: https://www.linkedin.com/company/2724976

    Quora Group: https://www.quora.com/q/cloud

    Facebook: https://www.facebook.com/SaaStr/

    Instagram: https://www.instagram.com/saastr/

    Our North American Event: https://bit.ly/2OXeAYh

    Our European Event: https://bit.ly/2OZTad8


    SaaStr 527: Acquiring 10,000 SMB Customers Solely from Data with Gorgias CEO Romain Lapeyre Feb 11, 2022
    Show notes

    A crucial part of any business model is customer acquisition. In order for a company to optimize their customer base, data must be intrinsic to their strategy. Join Gorgias CEO Romain Lapeyre as he discusses how the company acquired 10,000 SMB customers from just data alone. Want to join the SaaStr community? We're the 🌎largest community for B2B software.

    Video: https://youtu.be/5OJZM-uH4uE

    Blog post: https://www.saastr.com/acquiring-10000-smb-customers-solely-from-data-with-gorgias-ceo-romain-lapeyre-pod-527-video/

    Subscribe for weekly updates: https://www.saastr.com/subscribeform

    Twitter: https://twitter.com/saastr

    LinkedIn: https://www.linkedin.com/company/2724976

    Quora Group: https://www.quora.com/q/cloud

    Facebook: https://www.facebook.com/SaaStr/

    Instagram: https://www.instagram.com/saastr/

    Our North American Event: https://bit.ly/2OXeAYh

    Our European Event: https://bit.ly/2OZTad8


    SaaStr 526: Lessons Learned Building a $2 billion Company from Scratch with Neo4j CEO & Co-Founder Emil Eifrem Feb 10, 2022
    Show notes

    The biggest challenge in building a data infrastructure company over the next decade will be to redefine strategies for awareness, activation, user-centricity, and growth. While all of this is possible in theory, building categories with staying power in the age of the public cloud remains a lofty goal. Emil Eifrem, CEO and co-founder of Neo4j, will discuss the blueprint that's emerging and some of the lessons he's learned after launching Neo4j Aura, the company's fully-managed graph database as a service.

    Video: https://youtu.be/6vay3Ny3o0M

    Blog post: https://www.saastr.com/modern-infrastructure-companies-in-the-cloud-lessons-learned-building-a-2-billion-database-company-from-scratch-with-neo4js-ceo-emil-eifrem/

    Want to join the SaaStr community? We're the 🌎largest community for B2B software.

    Subscribe for weekly updates: https://www.saastr.com/subscribeform

    Twitter: https://twitter.com/saastr

    LinkedIn: https://www.linkedin.com/company/2724976

    Quora Group: https://www.quora.com/q/cloud

    Facebook: https://www.facebook.com/SaaStr/

    Instagram: https://www.instagram.com/saastr/

    Our North American Event: https://bit.ly/2OXeAYh

    Our European Event: https://bit.ly/2OZTad8


    SaaStr 525: Marketing Hyper-Growth at Scale with Klaviyo Head of Marketing Kady Srinivasan Feb 04, 2022
    Show notes

    Marketing isn't one size fits all, particularly at a hyper-growth company. In this session, Kady Srinivasan, SVP, Global Head of Marketing at marketing automation unicorn, Klaviyo, will pull from her 20+ years of experience and share actionable tips on how you can scale your team, your campaigns and more.

    Full video: https://youtu.be/s4WZcgL5fc0

    Blog post: https://www.saastr.com/6-steps-to-managing-marketing-hyper-growth-at-scale-with-klayvio-global-head-of-marketing-kady-srinivasan-pod-525-and-video/

    Want to join the SaaStr community? We're the 🌎largest community for B2B software.

    Subscribe for weekly updates: https://www.saastr.com/subscribeform

    Twitter: https://twitter.com/saastr

    LinkedIn: https://www.linkedin.com/company/2724976

    Quora Group: https://www.quora.com/q/cloud

    Facebook: https://www.facebook.com/SaaStr/

    Instagram: https://www.instagram.com/saastr/

    Our North American Event: https://bit.ly/2OXeAYh

    Our European Event: https://bit.ly/2OZTad8


    SaaStr 524: From New Relic to Salesforce to Calendly: What's Changed in Product-led Growth with Calendly CMO Patrick Moran Feb 02, 2022
    Show notes

    The world of product-led growth is a highly dynamic space. Join this session with Calendly CMO Patrick Moran and Head of Marketing Growth & Demand Gen Garrett Scott to learn more about these changes and how they are reflected in Calendly's evolution as a SaaS company.

    Full video: https://youtu.be/ey9aiYOupSg

    Blog post: https://www.saastr.com/whats-changed-in-product-led-growth-with-calendly-cmo-patrick-moran/

    Want to join the SaaStr community? We're the 🌎largest community for B2B software.

    Subscribe for weekly updates: https://www.saastr.com/subscribeform

    Twitter: https://twitter.com/saastr

    LinkedIn: https://www.linkedin.com/company/2724976

    Quora Group: https://www.quora.com/q/cloud

    Facebook: https://www.facebook.com/SaaStr/

    Instagram: https://www.instagram.com/saastr/

    Our North American Event: https://bit.ly/2OXeAYh

    Our European Event: https://bit.ly/2OZTad8


    SaaStr 523: How to Succeed as a First-Time VP of Sales or First-Time SaaS VP with SaaStr CEO and Founder, Jason Lemkin Jan 31, 2022
    Show notes

    We've talked a lot on SaaStr about how to hire a Great VP of Sales. And we'll keep talking about it — so long as 70% of first-time VPs of Sales don't make it 1 year.

    In this episode of the SaaStr podcast, SaaStr CEO and Founder, Jason Lemkin, shares his best advice for all first-time VPs coming into a SaaS startup.

    Video: https://youtu.be/_gWZxKwV44w

    Blog post: https://www.saastr.com/how-not-to-fail-as-a-first-time-vp-of-sales/


    SaaStr 522: Scaling Your Startup 10x From $20M to $200M with Sapphire, Lightspeed, TripActions, and 6Sense Jan 28, 2022
    Show notes

    When you think of scaling up, many things may come to mind, like hiring, culture, marketing, and sales. But what are the essentials of scaling up, and how do you navigate obstacles along the way to function as a high-impact organization?

    Cathy Gao, Partner at Sapphire Ventures, and Anoushka Vaswani, Partner at Lightspeed Venture Partners, moderated a panel with Carlos Delatorre, CRO at TripActions, and Latané Conant, CMO at 6sense to discuss how you can scale your startup from $20 million ARR to $200 million ARR through go-to-market execution, talent, and culture.


    SaaStr 521: How To Create a High Performing Sales Organization: Five Strategies for Driving Peak Performance Through Reimagined Management with Hootsuite CRO Melissa Murray Bailey Jan 26, 2022
    Show notes

    Driving peak sales performance is a mission most SaaS companies strive to accomplish. Yet, sales team targets are often set extremely high, with management expecting their teams to miss. This might bring success for the company, but it leads to negative experiences for the sales rep, and your teams may ultimately fail to perform to their fullest potential.

    Hootsuite CRO Melissa Murray Bailey shares secrets to running a successful SaaS sales team and reducing employee turnover.

    Video: https://youtu.be/wl1Qx4KHqMo

    Blog post: https://www.saastr.com/how-to-create-a-high-performing-saas-sales-organization-with-hootsuite-cro-melissa-murray-bailey-pod-521-video/

    Want to join the SaaStr community? We're the 🌎largest community for B2B software.

    Subscribe for weekly updates: https://www.saastr.com/subscribeform

    Twitter: https://twitter.com/saastr

    LinkedIn: https://www.linkedin.com/company/2724976

    Quora Group: https://www.quora.com/q/cloud

    Facebook: https://www.facebook.com/SaaStr/

    Instagram: https://www.instagram.com/saastr/

    Our North American Event: https://bit.ly/2OXeAYh

    Our European Event: https://bit.ly/2OZTad8


    SaaStr 520: 10 Learnings Scaling from Consumer to SMB to Enterprise with Grammarly Head of Organizations Revenue Dorian Stone Jan 21, 2022
    Show notes

    Every high-growth organization inevitably reaches the point of pivoting its strategy and offerings to capture new audiences—a journey made more complex with the new demands emerging this past year. In this session, Dorian Stone will share lessons learned from Grammarly's evolution from consumer to SMB to enterprise, address common assumptions and pitfalls in the process of scaling, and reveal must-know strategies to drive efficient growth this year and beyond.


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