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    The Nonprofit Exchange: Leadership Tools & Strategies

    The Nonprofit Exchange is built for nonprofit leaders, board members, donors, and interested parties.

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    Latest Episodes:
    Handling Difficult People: Dealing with People You Can’t Stand Sep 27, 2020
    Show notes

    Handling Difficult People: Dealing with People You Can’t Stand

    Information about Kit Welchlin:

    • Grew up on a hog and dairy farm in southern Minnesota and began public speaking at the age of 9 in a 4-H public speaking contest.
    • At age 21 he purchased his first manufacturing company and by age 26 served as C.E.O. and Chairman of the Board of 3 manufacturing companies in 3 states.
    • Has a Bachelor of Science Degree in Speech Communication, Business Administration and Political Science.
    • Received a Masters Degree in Speech Communication and Business Administration.
    • In 1991, Kit started Welchlin Communication Strategies and Seminars On Stress, providing speeches and seminars, to private and public organizations.
    • Kit taught part-time for 26 years for the Minnesota State Colleges and Universities, where he received the Teaching Excellence Award and had been repeatedly nominated as Outstanding Faculty.
    • He is a Professional Member of the National Speakers Association and has earned the Certified Speaking Professional designation. In 2014, Kit was inducted into the Minnesota Speakers Association Hall of Fame.
    • Recently Kit earned the Certified Virtual Presenter designation from eSpeakers.
    • He has delivered more than 3,500 speeches and seminars to more than 500,000 people over the past 29 years.

    It is estimated the 20 -21% of our population can be classified as difficult people. No matter where you go there will be at least one to deal with.

    Difficult people look for your buttons. They don’t push your buttons; they punch them!

    Conflict Resolution and Negotiation skills dictate your level of professionalism. Acquiring conflict resolution and negotiation skills strengthen your confidence and increase the likelihood that you will walk away from the bargaining session with satisfying outcomes.

    Learn:

    • the techniques to gain cooperation
    • the different types of difficult people
    • the five stages in controlling your emotions and responding appropriately
    • how to differentiate yourself from everyone else

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    How To Turn Social Media Marketing Into A Consistent Stream of Leads and Business Wins Sep 13, 2020
    Show notes

    How To Turn Social Media Marketing Into A Consistent Stream of Leads and Business Wins
    with Social Media Specialist Tony Restell

    Tony Restell built and sold an internet business before founding a social media agency in 2012. His agency helps business leaders to turn social media into a consistent source of leads, inquiries, event bookings, and business wins. He's a guest speaker at MBA schools across Europe and works with hundreds of clients across the English-speaking world.

    His message: Social media can open doors. Whether you want to strike up relationships with corporate sponsors or raise the profile of your nonprofit with the wider public, the right strategy on social media can make this a reality, often within 90-120 days. If your non-profit struggles to demonstrate the return it's getting from social media, then the chances are you're approaching things wrong and could get far more compelling results from a change in strategy

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    Why The World is Our Oyster and Nonprofits are the Pear Sep 06, 2020
    Show notes

    Why The World is Our Oyster
    and Nonprofits are the Pearl
    with J. E. Rash

    J.E. Rash, President, and Founder Legacy International will be sharing about the ocean of service and the need to create a new tomorrow today and discuss The importance of clear values-based programs, trainings, projects, staff choice. And culturally sensitive understanding of the communication styles, needs of those you serve. Listen, Observe, Value, Engage Unify LOVE U

    J.E. Rash is a lecturer, writer, and consultant in dialogue, NGO development, conflict resolution, and education. His career includes studies in law, religion, and alternative medicine, work in professional theater and media, and the design of educational training programs for inner and outer leadership. Entrepreneur, innovator, and visionary, Mr. Rash has founded and leads four organizations, each with a 40-year record of success.

    His flagship organization, Legacy International, (http://www.legacyintl.org), is a U.S.-based international non-governmental organization, dedicated to equipping emerging leaders with the skills to transform their values and vision into sustainable success. Utilizing cutting edge methods for professional development, Legacy international focuses on a values-based approach to capacity building, catalytic leadership, networked thinking, socially responsible entrepreneurship, diversity training, conflict prevention, and youth and women’s empowerment.

    Throughout his work, Mr. Rash seeks to build bridges of understanding and to develop practical interfaces among people of diverse backgrounds by emphasizing universal values, social responsibility, mutual respect and tolerance. Under Mr. Rash’s direction, Legacy international has become a global leader in Helping People to Help Themselves and Others with over 10,000 alumni in 102 countries.

    Legacy International trains and mentors community leaders helping them to develop and implement practical, community-based solutions to critical issues. Community by community, program participants leave a lasting Legacy of:

    • Increased and sustainable citizen participation in local problem solving
    • Increased capacity in non-governmental organizations
    • Increased cross-sectoral collaboration
    • More constructive options and opportunities for the next generation

    In 1987, J.E. Rash received the Friends of the United Nations Environment Program 500 Award for outstanding contributions to the environment. He has presented at the United Nations, the World Bank, the Asian Conference on Religion for Peace; Islamic Unity Conference; University of Colorado’s Golda Meir Center for Political Leadership; and International Symposia on Science and Consciousness in Olympia, Greece and Cancun, Mexico. He has addressed numerous college and academic audiences and served on Ph.D. committees at Virginia Polytechnic Institute (VPI).

    J.E. Rash is committed to creating a positive legacy for future generations who will be faced with planetary challenges and opportunities of heretofore unseen magnitude. He often quotes: “you cannot change a community until you change yourself.’ And seeks to encourage people to balance their outer life and goals with a rich and contemplative inner life and practice.

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    Three Must-Know Strategies for Building a Strong Board/Executive Relationship Sep 06, 2020
    Show notes

    Three Must-Know Strategies for Building a Strong Board/Executive Relationship
    with Dr. Mary Hiland

    Dr. Hiland shares the 5 ways we know nonprofit boards impact the nonprofits they serve.

    What 3 strategies are critical to building a strong board/executive relationship?

    1. Build trust – the 3 levels of trust in working relationships and examples of how to build the board/executive relationship to the highest level
    2. Executive assets – keep your board members’ informed of the assets you bring – what those are.
    3. Managing expectations – get clarity about the board members’ roles vs the executive’s role and where they overlap (shared leadership).

    Learn more about your ad choices. Visit megaphone.fm/adchoices


    The Power of Transformational Experiences with Tony Bodoh Aug 30, 2020
    Show notes

    The Power of Transformational Experiences: Donor and Recipient Experiences
    with Hospitality Expert Tony Bodoh

    We are moving from the Experience Economy into the Transformation Economy. People are now seeking much more than just a positive, memorable experience. They want a new self-identity. They want to be transformed. This is a significant opportunity for nonprofits to up-level how they communicate the transformational stories of those they serve. It also means that donors and volunteers are seeking to be transformed through their acts of giving. To meet this need, nonprofit leaders can apply discoveries made through customer experience research in the for-profit sector.

    Tony Bodoh is the CEO of Tony Bodoh International, a customer experience consultancy. TBI’s focus is on applying the science of human experience to deepen the customer relationships that build brands and grow businesses. In 2018, Tony was named one of the “Top Customer Service Movers and Shakers You Follow.”

    Tony is also a co-founder of 3 other businesses, including Pinstripe Entertainment which runs Pinstripe.TV and BZNS. Tony describes Pinstripe.TV as “Netflix meets Amazon Prime Video for business people.” The platform provides live-streaming and curated on-demand shows, documentaries, and courses for business leaders. BZNS is an all-business broadcast channel launching in 2020.

    Tony is a speaker, podcaster, and co-author of three #1 Best Selling books including ProphetAbility - The Revealing Story of Why Companies Succeed, Fail or Bounce Back; Leverage - How to Achieve a Lot with the Little You’ve Got; and, The Complete Experience - Unlocking the Secrets of Online Reviews that Drive Customer Loyalty. Tony lives in Nashville, Tennessee with his wife and two daughters, and spends his free time between volunteering in the community with his family and binge-watching historical documentaries.

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    Becoming a Successful Founder with Ryan Frederick Aug 23, 2020
    Show notes

    Becoming a Successful Founder with Ryan Frederick

    Ryan Frederick is a Founder and product person at heart. He has founded and grown several software and service companies from inception to viability, through to sustainability. He has been instrumental in capitalization activities and has even expanded into international markets. Ryan is an active angel investor, mentor, advisor, author, and speaker. He recently released a new book, The Founder’s Manual: A Guidebook for Becoming a Successful Entrepreneur. Ryan speaks frequently about product, Founder, and startup journeys.

    The Founder’s Manual

    Many aspects of being a Founder, creating a product, and building a company are counter-intuitive. In The Founder’s Manual, Ryan Frederick provides insights into how to deal with them including:

    • Founders have to run to the fire, not away from it.
    • Scale doesn’t matter until a small number of customers love what you are doing.
    • You can’t solve a problem you don’t understand at an expert level.
    • Customer Product Fit is better than Product Market Fit and why.

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    Philanthropy Misunderstood by Bob Hopkins Aug 16, 2020
    Show notes

    Philanthropy Misunderstood by Bob Hopkins The word PHILANTHROPY isn’t new, but many think being a philanthropist is about money. In Bob Hopkins’ new book, he assures us it IS NOT. He and 100 of his friends define, by way of their good deeds, that philanthropy is about LOVE OF MANKIND. Philanthropy Misunderstood is a 256-page coffee- table book that will surely entertain and inform you. You won’t want to put it down. It is colorful and exciting. “Bob Hopkins Introduces us to 100 plus new best friends…people like you and me who give of themselves who actually LOVE others. What a joyful time Bob shares with us. Optimism and hope emerge from every page. Each person’s story sparkles. Each one makes us prouder to be fellow ‘homo-sapiens’.” Dr. Claire Gaudiani, philanthropist, author and international lecturer. Bob recalls his first experience with his mother when he was five years old in Garden City, Kansas as they delivered groceries to a poor family during the holidays. He remembers the pat on the back he received from someone for doing good. “Maybe it was God,” he recalled. For more information, go to Philanthropy Misunderstood. Read the Interview Hugh Ballou: Greetings. Welcome to this episode of The Nonprofit Exchange. Wow. This is going to open your mind to a whole new world. I just met Bob Hopkins recently on a recent trip to Dallas. Some of our previous guests that started Barefoot Winery said, “You have to meet Bob.” When I was in Dallas, I rang him up, and we met. They had shared his book with me called Philanthropy Misunderstood. I thought it was a nice book. When I started digging into the stories and what Bob knew about philanthropy, I said, “We have to share this with other people.” Bob, welcome to The Nonprofit Exchange. Tell people a little bit about you and your passion. Bob Hopkins: Thank you, Hugh. I am so honored to be invited to be here with you as your guest today. I am glad to know that there are some other people in the book in your audience today. I am an older person. I have been around for a long time. Every 20 years, I ask myself, “What am I doing, and where am I going?” I have divided myself into four different segments of my life. I am on the last 18 years. I give myself another 18 years to live. I am trying to figure out what to do, so I am probably going to go to a seminar called PSI in June to find out what I’m going to do next. But, Hugh, I have been involved with this word “philanthropy” for the last 45-50 years. I learn more about what it means all the time. Then I became confused and realized that what I thought philanthropy was is not. Or maybe it is part of, but that’s why I had to dig into it and tell stories of 108 people who actually do philanthropic things for other people. That’s what this book is about. Hugh: How long have you been engaged in the nonprofit arena with leaders and different kinds of organizations? Bob: I came to Dallas in 1984. I had just been involved as the director of development on the National Council of Alcoholism and learned all about this word called “fundraising” and philanthropy. Found out that the two of them are together as one word and one meaning, and they are also separate things. Some people get them mixed up. They think that fundraising is about money, but so is philanthropy. I have learned that philanthropy can be about money, but largely not. Instead, it’s doing good things for others. That’s how I got involved with this. I have been in Dallas for 38 years, and I have been working in raising money and now writing a book. I did a magazine called Philanthropy in Texas for a while. Every decade, I learned a little bit more about what that word means. Hugh: Bob, you and I are in our mid-70s, we’ll say. We could be sitting back, chilling, and not doing anything. But you and I have a passion for being engaged. Why aren’t you sitting around? You’re teaching classes, and the stuff that you’re asking your students is really profound. You’re active with some local charities still. Why is this important to you? Bob: I don’t know. I do it because I don’t know what else to do. I do play tennis, and I do ride horses. Those are two of my hobbies. I do spend time doing those two things every week, so it’s not like I’m constantly thinking about philanthropy, even though I have a horse named Philanthropy. I watch the USTA, and did you know the USTA is a nonprofit organization? They wouldn’t survive if they didn’t get contributions from people. They do good for others. I guess I’m involved with philanthropy pretty much all the time, even though it’s my joy. I love doing it. I like talking about it. I like telling people about it. I like finding people who are doing different new things. I have found so many people over my 40 years that I decided to put them in a book. That’s where Philanthropy Misunderstood came from. Hugh: I’ve had the joy of visiting a couple. The whole family does this water project. I won’t get into it, but I want you to tell people. You called them up and said, “You have to meet Hugh.” I went over there, and it was an amazing visit with the whole family. I met the couple. I didn’t meet the kids, but I have heard about them and their involvement. How about highlighting some of the stories? Let’s talk about this one first; they will be guests on the show in June. It’s folding paper. How does that help people? Bob: This is a crazy story, and it’s a fabulous story. It’s been so fabulous that it’s been on Good Morning America. Neiman Marcus actually helped these girls sell these ornaments that are called origami that they make. Their church and schools make them with them. They have volunteers of hundreds of people who do nothing but help make origami, and they sell the origami for $50-$75 a piece. To date, they have raised over $2 million building water wells to actually give water around the world. 170 different water wells in 17 or 18 different countries. These girls are 15, 13, and 10 years old. They started it when they were 4, 5, and 6 because Daddy is part Japanese. He said, “We need to do some origami.” One thing led to the other. I’m not sure what the other is and how detailed you have to get in to find out what the thinking was of the parents, about involving their children in making these origami. That’s their life. It is now their life. These girls are so smart because they are in a business. The 15-year-old is the president of the foundation. It’s a cool thing. Hugh: I went to visit the whole house and the project. These volunteers come in to do the folding. It’s engaged people in a focus. I don’t know if the people come in and do that right now, but maybe the family can do more while the kids are out of school. There is another story in here that has a big picture, and it’s Bonnie and Michael with Barefoot Winery. They were guests a couple months ago, and they were the ones who connected us. Tell the story about how you got connected and their story in the book. Bob: It’s so interesting because Eric is actually the one who introduced me to Bonnie and Michael. He was the marketing director of Barefoot Wine. What Bonnie and Michael did, when they couldn’t sell the wine, because nobody wanted to buy it because there was no place to buy it, and liquor stores didn’t want to buy it because nobody was asking for it. They started giving it away to charities on the beach in beach towns, mainly starting in Florida. He would give it to them for free, and he said, “If you like it, go to your grocery stores and tell them to buy it.” Long story short, over 15 years, it became the #1 wine in America. Bonnie and Michael did it through giving wine away to charitable causes. I know that they had a marketing plan here. They said, “This is cause-related marketing,” which are words we used to use. They didn’t really know it was philanthropy because they really wanted to sell wine. But it also made them feel good, too. I have taken Bonnie and Michael on a philanthropy trip to Mexico. So I got to watch them in action. It didn’t have to do with wine; it had to do with building schools and painting houses for people in Mexico. It’s a great story. They are in the book, and they should be. Hugh: The book is what you would call a coffee table book. It is hardbound. It’s a $45 book. The quality of printing and the quality of the stories and an amazing layout and design. It should be $100. It’s one of these treasures. My fourth book, which you have a copy of, Transforming Power, I teach people how to do things. I got to a point where I said, “Hmm, people want to be inspired by stories.” That’s one of the premises behind this show is for people to tell their stories. There are people out there in the trenches who are struggling to make ends meet, to pull people together, to rally volunteers, to rally their boards, to rally their funders. Let’s talk a bit about this title and what’s behind it. What is the biggest misunderstanding on both sides, the funder and people seeking funding? Bob: It started with me. I was always told that philanthropy was about money. I started a magazine in Texas all about people who had money and gave it away. I would come into my staff and say, “I think we need to do Boone Pickens on the cover of the magazine. And the first question was, “How much money does he give away?” That was the common question. That was whether or not we were going to put him in the book on how much money they gave away. Finally, after a while, I realized, You know what? I know a lot of people who do so much more than writing a check. They’re never recognized. I have this incredible woman from Houston named Carolyn Farb who spends 26 hours a day helping people learn how to raise money, but also build a hospital, and do all kinds of things. She is not known to be a huge giver, even though she is a giver; therefore, her picture would not be on the front cover of anything because of money. But it would be because of the word “philanthropy.” I realized, because of Carolyn, that I was talking to the wrong people. I needed to be talking to people who were in the book. The people in the book probably give money as well, but that wasn’t what I wanted the focus on. I wanted them to tell me why they do what they do. Why do they build origami and build water wells around the world? They don’t get any money for it, and they don’t give any money. They give things. Well, they do give money because they raise money in their case. Bonnie and Michael, they give money, too. Instead, they gave wine. Chip Richey gives his time and effort and expertise in filmmaking. He’s made lots of films about the Indians and Oklahoma. He did things for me for my philanthropy courses. There is Jordie Turk who was a student of mine, who volunteered on his own dime to come to Dallas and video my launch party. His name is not even on the piece. But he did it. He loved it. He is happy about it. I think that’s what philanthropy does, moreso than what money does, is gives you joy. That’s what everybody says. I get so much more out of what I did than what I gave. Hugh: Philanthropy is both. We have to run the organization. It’s like having a car. You have to put gas in it. But there is a bigger piece to this. It’s not money alone. Sometimes, people want to give money to save their conscience. They want to be doing something, and they’re not really involved with it. So they want to buy a place. but buying a place and stepping up and working. Talk about the synergy of the two of those together. Bob: I’m a giver. But nobody would ever recognize me as a financial giver because I give $100 or $200 or $25 or $50 or whatever. I’m involved with a lot of organizations. I give not necessarily because I love the organization, but I love the person who is asking me. So I write a check in order to continue this relationship I have with this person as a friend or as a person who works with me. But when I actually take on a project and get my feet dirty and hands wet, and I go out and build something, or I paint, I come back tired, but for some reason, I give myself this secret pat on my shoulder and say, “You did good today, Bobby.” That’s what happened to me when I was five years old. My mother and I went to give groceries in a trailer park in Garden City, Kansas. We walked away, and I felt this hand on my shoulder. It was patting my shoulder, and it said, “You did good today, Bobby.” I looked around, and there was nobody there. That is the feeling I have gotten because of giving my time and efforts, as opposed to writing a check to get you off my back to say, “Go. I put my name someplace.” They go, “Oh wow, $100. Thank you so much.” Then they come back the next year and do the same thing. There is just a real difference between the people who are in the trenches and the people who aren’t. Hugh: I think it’s important to give at any level. You say that you won’t get recognized for $25 or $50. But if we get a lot of people who support us with their time, talent, and money—you give your time, talent, and money. There is a triage there that are all magnified by each other. If you have the synergy, if you have one person who gives $25, great. If you have 1,000 people who give $25, then you are paying salary and rent and some operating costs. Then you can rev up the engines and focus on your mission. I do find a lot of charities are compromised in many ways, but as you know, the story of SynerVision is we want to empower leaders to step up to the level that they can take the organization. I noticed some of your students are here from the class, and I want to talk about them as well. There is a synergy in those three. We spend time teaching leaders how to raise the bar on their performance so we know how to engage people who are philanthropic-minded. There is a whole lot of stuff there. Jeff, “Bob has given many of us the gift of learning to give, and it is life-changing.” What a quote that is. Talk about your students. I got to sit in on three classes last week. You’re doing this Zoom group session education, which is quite remarkable. Your gracious spirit with them, and you see what’s inside them, and you see potential that maybe some of them don’t see in themselves. You said to me you challenged them to think about writing a eulogy, but you also mentioned doing some research on a nonprofit organization. There was a need for you to have to explain what that meant. What is a nonprofit organization? Talk a little bit about the class. Bob: I taught at a university here. I was teaching business and professional speaking. I decided I wanted to bring in my love and passion to the course. How am I going to bring my love and passion into the course when philanthropy is not in the syllabus? I included philanthropy in the syllabus. When you talk about business, you are going to talk about nonprofit businesses. They had never heard of a nonprofit business, even though they had. They knew what the Salvation Army and the Red Cross was. They knew what the Boys and Girls Club and Boy Scouts are. But they didn’t know they were nonprofit organizations. They didn’t know there were two million of them in the United States. They didn’t know that half of the things that are positive about our country is philanthropy. I said, “Okay, let’s have you all look at a nonprofit you are connected with.” They had no idea they were even connected with one. Landon is a new student this semester in my class right now. You asked him a question and asked him to talk when you were in my class. He did. He has a passion. You can feel it when he talks, about the things he does or can do and wants to do to serve people in our community. What I’m doing is there is maybe a small fire underneath them already, and I’m turning up the heat. They get passionate about it, and I empower them to do something about it once they learn about the fact that they can do it. They can do something on their own. Landon is one of those. He has several phy…

    Full show notes at the publisher

    Shaping the Future of America with Mike Ghouse Aug 09, 2020
    Show notes

    Shaping the Future of America with Mike Ghouse

    Dr. Mike Ghouse is the founder and president of the Center for Pluralism. He is a speaker, thinker, author, community consultant, pluralist, activist, newsmaker, and an interfaith wedding officiant. Mike is deeply committed to Free speech, Human Rights, and Pluralism in Religion, Politics, Societies, and the workplace. He has dedicated his life to building cohesive societies and offers pluralistic solutions to the media and the policymakers. More about him at www.TheGhousediary.com.

    Ten years from now, you will not find a place of work, worship, playground, school, restaurant, theater and other areas of public gatherings where you will not see people of different faiths, races, and ethnicities interacting, working, studying, intermingling, playing and even marrying each other.

    These interactions are bound to create conflicts and it is our duty to prevent such conflicts, so each American can live securely with his or her faith, culture, gender, race, sexual orientation, or ethnicity.

    We have already witnessed how the natives (those who have been here for several generations) feel about the new Americans. It is not a phobia, but a natural feeling of fear losing one’s way of life, and one’s world.

    A vast majority of us have heard things about others from our friends, news, social media, or our knowledge of others and we instantly form opinions about others. As responsible individuals, we must strive to strip stereotyping and build pathways to ensure the smooth functioning of our society, whether it is the workplace or our neighborhoods.
    We need to reassure each other, particularly the disconnected ones, that together as Americans, we are committed to safeguarding the American way of life. No American needs to worry about losing his or her way of life. Together as Americans, we uphold, protect, defend, and celebrate the values enshrined in our Constitution; a guarantor of the way of life each one of us wants to lead.
    Let me state this clearly, “My peace and tranquility hinges on the peace of people around me,” and “My safety is tied to the security of people around me.” It behooves me to build societies where all are secure; it guarantees my security and my tension free life.

    We are committed to building a cohesive America, an America where each one of us feels secure about our ethnicity, faith, culture, race, and other uniqueness. To accomplish that vision, we have several programs, events, and workshops to be a catalyst to bring about the results,

    The Center for Pluralism will continue to bring non-stop actions in bringing Americans together from different faiths, political affiliations, societies, and cultures and be a catalyst for a safe and secure America for each one of us, as we move through this transition.

    As we learn to respect the otherness of others and accept the God-given uniqueness of each one of us, then conflicts fade and solutions emerge.

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    Human Philanthropy: Giving of Yourself with Dr. Fred Pescatore Aug 02, 2020
    Show notes

    Human Philanthropy: Giving of Yourself with Dr. Fred Pescatore

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    Leading Teams to Online Fundraising Overnight Jul 26, 2020
    Show notes

    Leading Teams to Online Fundraising Overnight Interview with Megan Anhalt

    Megan Anhalt is the Chief Strategy Officer and COO of Whole Whale. She has over 10 years of experience leading purpose-driven projects to help nonprofits, foundations, and companies create social impact. As a Strategy Director and Senior Strategist for Purpose, Megan drove several campaigns to address some of the world’s biggest challenges, including supporting the rights of low wage workers, fighting Parkinson’s disease, building a better food system, and improving jobs in America today. Before joining the team at Whole Whale, Megan led digital communications for the Chan Zuckerberg Initiative, managing web, Facebook, and overall digital strategy for Priscilla Chan and the Zuck himself under CZI’s philanthropic banner.

    Leaders looking to build up their digital capacity, especially in fundraising need to know the right people to bring on and train. Organizations are moving all of their work online overnight and there are different skills required. Who should you be hiring? How can you train existing people? How do we measure the success of online fundraising from the beginning? How does increased online fundraising work with existing efforts?

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