The Navigating Dental Insurance Podcast

Latest Episodes:

59: Capturing the Uninsured (Fee For Service) patients with Dr. Chris Phelps Nov 22, 2017

Show notes

Dr. Phelps is an entrepreneur and general dentist who owns multiple practices in the Charlotte, NC region. He graduated from the University of North Carolina at Chapel Hill in 1998 with a BS in Biology and in 2003 he graduated Magna Cum Laude from the prestigious Nova Southeastern University, College of Dental Medicine in Ft. Lauderdale Florida. From 2003 to 2010 his passion for business and his flair for marketing and promotion showed through when he increased the revenue of his practices ten times. For 2013, when most of the dentists were struggling to produce what they had from the year before, Dr. Phelps’ practices grew by $2,000,000. One of his secrets was a passion for the Science of Persuasion and how to ethically use Dr. Robert Cialdini’s Principles of Influence to set the stage for his patients to say YES to the requests he and his dental team ask of them. Having received the honor of being named a Certified Trainer in Dr. Cialdini’s Method of Influence, Dr. Phelps offers an exciting two-day course to educate you on the principles, show you how he uses them in his practices and how you can incorporate them into your business.

You can purchase his book “How to grow your dental membership plan” on Amazon.

You can also contact Dr. Phelps at drchrisdmd@gmail.com. You can also check out his websites: www.membershipsavingplan.com or www.calltrackerroi.com, or www.drphelpshelps.com.

To contact our hosts please email them at help@veritasdentalresources.com.

58: United Concordia and TriCare/Military Dependent Contract discrepancies with Melissa Dunham Nov 15, 2017

Show notes

Melissa discovered a mistake within the United Concordia contract and online publication on how the dental plan should be administered to military dependents. This is a must listen! Enjoy!

Link to read the DOD contract for Tricare Dental:
https://www.fbo.gov/index?s=opportunity&mode=form&id=0361bcd27fad895bb3fcff2e7d9de91e&tab=core&tabmode=list
Information regarding Access to Providers and non-par status zones is on page 26 of J-5/Attachment 5

To view the Dentists DRG (Dental Reference Guide): Login with office credentials here and select Dental Reference Guide: View page 32 section 13.
https://www.uccitdp.com/dtwdws/dentist/article.xhtml?content=dentist-reference-materials

To view the Patients Version: Dental Benefits Guide , (COB scenarios are on page 53 and 54)
https://tricare.mil/CoveredServices/Dental/TDP

Here is the link to all provider contracts, you do not need a login to pull the information.
https://www.uccitdp.com/dtwdws/dentist/article.xhtml?content=dentist-applications

To contact Melissa email her at reigndentalcontrol@protonmail.com.

57: Accounts Receivables and Write-Offs with the AR Ninja Andy Cleveland Nov 13, 2017

Show notes

Andy Cleveland “The Dental Accounts Receivable Ninja” has been in the Patient Revenue Cycle space for 20 years and has served a variety of capacities. After earning an advanced degree, he started working with dental practices on the collections floor motivating difficult patients to pay on everything from hygiene visits to full mouth restorations. Learning the business from the ground up, I developed a proficiency in recovering lost revenues for dentists and rose to the top of the field. Being passionate about this area of the dental office, he transitioned into consulting and has enjoyed making a more profound impact in the dental community. During this episode Andy discusses why accounts receivables are out of control for some offices and how a messy AR can contribute to additional unnecessary write-offs.

To contact Andy please email him at arninja@andycleveland.com.

To contact our hosts please email help@veritasdentalresources.com.

56: Taking a Practice from $500K to $2 Million in 9 months by Kiera Dent Nov 02, 2017

Show notes

Kiera is the owner and founder of Dental Placement Pros and Kiera's Dental Consulting. She is partner in Zen Dental Supplies, consults in 40 client offices nationwide, recruits for over 60 dental offices nationwide, owns dental offices, and has decided that she would find a way to positively change the world of dentistry and constantly pushes herself to hold true to this vision.

Kiera has been featured on podcasts including: Dentalprenuer podcast with Mark Costes, The Thriving Dentist with Gary Takacs, Start Your Dental Practice with Jonathan Vanhorn, Shared Practices with Richard Low, and Growing Dentist with Naren Arulrajeh.

She is currently helping to sponsor the Midwestern University Glendale, AZ's College of Dental Medicine's mission trip to Tonga along with sponsoring a student to continue to grow and impact the world of dentistry.

When she isn't working, she loves to travel the world. In 2017 alone she has visited 43 USA states and will visit all 50. Year-to-date she has visited 6 additional countries. She loves to meet new people, relish in new cultures, and finds joy in seeing the world through new perspectives. She's an avid runner and will always say yes to cotton candy ice cream and a day trip to the beach.

Kieras Links:
https://www.kierasdentalconsulting.com
https://www.dentalplacementpros.com/

To contact our hosts please email them at help@veritasdentalresources.com.

55: A Psychological Approach to Dealing with The Insurance Driven Mentality with Darren Kaberna Oct 27, 2017

Show notes

Wow where do we start. Darren is a rockstar and you will love this episode! Darren has spent a great deal of time studying human interaction and human behavior. With his experience, both academically and professionally, Darren has learned unique approaches to how dealing with the natural human tendencies when it comes to making purchase decisions. During this episode, Darren discusses several techniques designed to influence patients to focus first on their oral health while steering patients away from making treatment decisions based upon insurance coverage. This is a must listen episode so stop reading and start listening!

To contact Darren visit his website: www.acceleratemypractice.com
Send him an email: darren@acceleratemypractice.com
Call him: 877-910-9960

To contact our hosts please email help@veritasdentalresources.com.

54: Dealing with the Stress of Insurance with Jen Butler Oct 20, 2017

Show notes

During this episode Jen discusses the stress that comes with insurance management and provides key tips on how to reduce those headaches. Jen is a professional and certified stress coach that has engaged in saving lives of those who are overburdened by the business or practice of dentistry. One of our hosts, Ben Tuinei, actually has a dentist friend who was saved by Jen’s efforts. Not only is Jen a professional when it comes to stress management, she also is a kick a$$ practice management coach. Ben has also seen Jen increase practice revenue by over $100 annually for mutual clients both Ben and Jen work with. Jen discuses some of her management tips in this episode as well.

To contact Jen visit her website www.jenbutlerpartners.com or give her a call at 623-776-6715. You can also email her at jen@jenbutlerpartners.com.

To contact our hosts please email help@veritasdentalresources.com.

53: He Spent 3 years in Prison for a minor coding mistake: Dr. Roy Shelburne Oct 13, 2017

Show notes

When we say minor, he billed 3 million dollars and was found guilty of overbilling $17,000. To us, that’s a minor coding mistake that can be easily corrected and refunded to the right entities involved. However, he spent 3 years in prison, lost his dental license, then another 5 years of probation for a mistake we all make with coding. Dr Shelburne shares his experience in how his life was completely ruined by something we all overlook in dental offices. His message is a powerful one in that we all need to take a second look at how we do things in business. From documentation to higher coding standards, Dr. Shelburne sheds light on the true reality and liability of relaxed business standards, especially when it comes to dealing with patients who have insurance or other 3rd party payor support.

To contact Dr. Shelburne you can email him at roy_shelburne@yahoo.com.
His website is www.royshelburne.com.

To contact our hosts please email help@veritasdentalresources.com.

52: Secrets of a Tax Free Life with Craig Cody, CPA Oct 04, 2017

Show notes

Happy FunDay HumpDay!

While this is not a dental insurance related episode, you gotta listen to this episode about the other evil industry that takes your money, the tax industry (or government for those of you in Tooele UT).

We understand that talking about dental insurance can be depressing at times. So, we've decided to incorporate an extra episode each week dedicated to talking about something non-related to dental insurance. Please allow us to introduce yet another depressing topic: taxes!

Our Guest today is Craig Cody. Craig S. Cody is a Certified Public Accountant, Certified Tax Coach, Business Owner and Former New York City Police Officer with 17 years experience on the Force. In addition to being a Certified Public Accountant for the past 17 years, he is also a Certified Tax Coach. As a Certified Tax Coach, Craig belongs to a select group of tax practitioners throughout the country who undergo extensive training and continued education on various tax planning techniques and strategies to become, as well as remain, certified. With this organization, Craig has co-authored an Amazon best seller book, Secrets of a Tax-Free Life and recently authored 10 Biggest Tax Mistakes That Cost Business Owners Thousands.

During this episode Craig talks about ways to minimize your tax liablity by communicating with your CPA often and regularly. He emphasizes the need for a certified tax coach as a professional that can help you plan your business so you don't get caught writing off a ton of crap you shouldn't be writing off the gets you in trouble with the IRS.

To request a copy of Cody’s book go to www.craigcodyandcompany.com/ppo or please contact him at craig@ccodycpa.com. His website is www.craigcodyandcompany.com. His office number is 516-869-4051.

To contact our hosts please email help@veritasdentalresources.com.

51: Perio Coding, Supervised Neglect, and ****ing Capitation Plans with Debbie Seidel-Bittke, RDH Sep 29, 2017

Show notes

Debbie Seidel-Bittke, RDH, BS is a dental consultant, coach, speaker and author. She is also CEO of Dental Hygiene Solutions, powered by Dental Practice Solutions. Debbie is a world-class leader in creating profitable hygiene departments. She is well-known as a former clinical assistant professor at USC in Los Angeles and a former hygiene department program director. Dentistry Today recognizes Debbie as a Leader in Dental Consulting.

DENTISTRY TODAY considers her a top dental consultant for the past 16 yrs.

The focus of Dental Practice Solutions is to create healthier, longer lives for your patients while supporting the practice to optimize their hygiene department. The team at Dental Practice Solutions, takes an integrative approach with your team to create an increase in your production and collections without working harder. When you continue to use the systems implemented, you will benefit from production that creates dividends year after year, for the life of your dental practice.

Debbie is also a former Hygiene Program Director and clinical assistant professor for the dental hygiene program at USC in Los Angeles.

Debbie is passionate about supporting dental teams to provide a profitable, patient-centered dental practice through improving systems and efficiencies in the dental hygiene department.

To take advantate of Debbie’s $1000 value-add offer contact her at 949-351-8741 or at admin@dentalpracticesolutions.com. Visit her website www.dentalpracticesolutions.com for more details about Debbie.

To contact the hosts please email help@veritasdentalresources.com.

50: Self-Reliance by Jordon Comsotck and a ProCare Update by Ben Tuinei Sep 22, 2017

Show notes

This month Jordon wrote an article featured in Dentistry IQ regarding Self-Reliance. He approached it from the perspective of reducing dependence on insurance participation and becoming more self reliant on obtaining patients through effective means.

As requested by many listeners, Ben provides a ProCare update and a prediction on what will happen to the PPO industry as the ProCare product penetrates the market. Ben has thrown his hat in as a ProCare supporter months ago by helping them acquire key contacts in the broker community which has and will drive an estimated 30 million patients to ProCare member practices.

To contact our hosts please email them at help@veritasdentalresources.com.

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