The Navigating Dental Insurance Podcast

Latest Episodes:

109: Chat more to grow your practice! Dec 14, 2018

Show notes

Since the internet was created the world has become a much smaller place. The vast majority of the American public use technology as a means to make life or work more efficient. Despite the advances in technology, online chatting with patients still seems to be a foreign concept in dentistry. During this episode we learn that online chatting in an effort to acquire new patients is actually not a bad idea. In fact, we learn that practices who offer sedation attract a segment of the population that fear the dentist. But outside of those who suffer from dental phobia, having a chat function on your website can compliment web presence efforts in allow new and existing patients to communicate with you in a convenient manner.

Beth is the co-founder of Ace Chat Service. To learn more about web chat services please reach her at:

beth@acechatservice.com
www.acechatservice.com
720.722.0223

We’ve also negotiated the following deal for our listeners:

$99 1st month Get Started Promo
Includes:
· Daily Website Monitoring
· Total Site Link Verification
· Personalized Database
· Activation Fees
· Implementation Code
· Consultation with your Webmaster
· 1st Full Month of Live Chat Service!

108: Being a Serial Entrepreneur with Elijah Desmond Nov 07, 2018

Show notes

Elijah is a flat out go-getter. He owns www.dentalhub360.com, www.smilesatsea.com, and recently published a book called “Serial Entrepreneur: From Startup to Success” which you can find on Amazon. Simply said, he’s a marketing genius and has a drive to find success. During this episode Elijah talks about his “why” and how he found it at age 15. Since then he’s been on a mission to find success on many different platforms. He served as a dental hygienist for years and has now found his way into coaching, consulting, and education. He’s a great motivational speaker with the type of passion that makes you feel good. Seriously, within 1 minute of talking to Elijah you’ll feel good about yourself!

To learn more about Elijah and his work please visit the websites above and purchase his book on Amazon by clicking on this link:

https://www.amazon.com/Serial-Entrepreneur-Startup-Elijah-Desmond-ebook/dp/B07K4WRJDN/ref=sr_1_1?ie=UTF8&qid=1541632875&sr=8-1&keywords=Serial+Entrepreneur%3A+From+Startup+to+Success

To contact our hosts please email help@veritasdentalresources.com

107: The Value of Predictable Recurring Revenue Nov 05, 2018

Show notes

In this episode We discuss the value of predictable recurring revenue in terms of a membership program and what the revenue stream does for practices and businesses. We also talk about how to increase value for you practice.

About Trent Read:

Part owner / Partner of Economics Partners 2014 - Present
CFO of outdoor consumer products company Goal Zero from 2012 to 2014 helping lead it to a sale to NRG
CFO of online marketing company OrangeSoda from 2010 to 2012 helping lead it to a sale to Deluxe
Six years of investment banking at Deutsche Bank and Wells Fargo
Two years as a Senior Financial Analyst at Honeywell
MBA and BA from BYU

Email: trent.read@econpartners.com
URL: www.econpartners.com

106: Staying out of Prison with Roy Shleburne Oct 30, 2018

Show notes

Dr. Shelburne, an honor graduate from VCU’s Dental school, opened a private general practice in Pennington Gap, Virginia in 1981. In 2008, he surrendered his dental license to practice dentistry after being convicted of healthcare fraud and was sentenced to 24 months in Federal Prison. Now a subject matter expert for the ADA and a nationally known speaker, writer, and consultant, Dr. Shelburne candidly shares his mistakes, his experiences, what he learned as a result, and how to avoid the same life altering experience. His goal? To increase legitimate reimbursement while reducing risk and to keep you out of prison.

Website: www.royshelburne.com
Email: roy_shelburne@hotmail.com

Dropping PPOs, Marketing & Membership Plans with Alex Nudel Oct 26, 2018

Show notes

Alex Nudel, founder at RevenueWell, has more than 20 years of experience as a recognized dental industry speaker, practice growth specialist, successful practice owner, and digital entrepreneur.

As a dental practice owner, he realized the need for an easy way to handle the routine communications associated with running a practice. He founded RevenueWell to meet those needs, freeing the doctor and staff to focus on what they do best: serving the patient.

anudel@revenuewell.com
RevenueWell.com

104: How to get more patients with the right messaging with Kevin White Oct 25, 2018

Show notes

Kevin is a well known digital consultant in the dental industry. Thousands of dental practices call him the “go-to” professional for coaching and training. He is widely active with local and state dental organizations and societies. Kevin is creative, innovative and is very business savvy, and he helps thousands of dental practices grow their brands and bottom lines. Dental entrepreneurs admire him for being an effective communicator and a strategic planner, with exceptional organizational skills. Kevin has the right METHODology for training diverse teams on the effective importance of systems and technology in order to create more efficient business environments. He is also a PRO in dental administrative systems, internal and external marketing, and strategic planning. That’s right, Kevin offers dental entrepreneurs with the right tools they need so they can achieve instant success. In a world of “adapt or die,” he will shift your mindset so that you think how patients do in today’s digital world, one that is highly competitive. If you want to better connect your dental practice with your community, then call on Kevin and get busy growing!

kevin@methodpro.com
www.methodpro.com

103: Insurance Reference Guides and Pre-Auths we all like to ignore, with Melissa Dunham Oct 19, 2018

Show notes

The truth is, we shouldn't be ignoring these reference guides. Dental Reference Guides are available to every dentist whether you participate with insurance or not. They serve as a guide on what each insurance carriers cover, what they downgrade to, and what their policies are for certain billable procedures. In addition to good coding training, Melissa believes the Dental Reference Guides (referred to as DRG's)as a bible for coverage and should be obtained and ready by insurance coordinators every year. In addition to talking about dental reference guides, Melissa talks about the power of pre-authorizations. Many offices ignore the power of pre-authorizations because their experience in obtaining pre-auth's lead them to believe that pre-auth's will slow down treatment. The truth is, when you get insurance in the habit of sending pre-auth's, the time in getting pre-auth's back go down to 3 to 5 days. Melissa talks about the power of pre-auth's that most dental offices are unaware of.

To contact Melissa with questions email her at reigndentalcontrol@protonmail.com.

To contact our hosts please email help@veritasdentalresources.com.

102: Reviews! Reviews! Reviews! - With Craig Daly of Podium Oct 13, 2018

Show notes

Vice President of Healthcare for Podium

+We work heavily in the dental space with the massive DSO’s to single location dentist.
+My education and experience has been primarily centered around psychology with a focus on customer and patient experience.

Your website is no longer your front door, Google is.” There’s a common misconception that by investing a ton of time and money into your site, you can attract more business. This was definitely the case 10 years ago. Today, 83% of your traffic is determined by a non-owned web property such as a Google My Business page, Facebook or Yelp. If those don’t pass you on, the cleanest of websites will only collect the scraps. Those properties are the new front door for your practice.

Contact info:
Podium.com
craig.daly@podium.com

how to handle challenging phone calls - insurance questions and price shoppers with Katherine Belt Oct 13, 2018

Show notes

Katherine Eitel (Eye-Tell) Belt is an international speaker, communication coach, and the CEO of LionSpeak … a company dedicated to teaching un-scripted, consistently exceptional communication skills.

Today, Katherine will show us how to create a crystal-clear message and inspire our patients and team members to action every time we speak… to build a stronger practice, empowered team, and accelerate our own careers.

And Katherine can definitely spot good communicators! She has evaluated over 2,000 mystery shopper calls, coached over 100 speakers, and consulted for companies such as Care Credit, Henry Schein, Patterson, and Philips Oral Healthcare. She’s a Spotlight-on-Speaking Champion and the recipient of the Linda Miles Spirit Award.

An interesting fact about Katherine: She’s a transplanted Texan living in Southern California, but she is still very much a country girl at heart! She and her husband, Tom, live on seven acres where they raise pastured, free-range chickens and spend a lot of time creating innovative ways to keep a very tenacious weasel out of the chicken coop! Here to talk to us about how to bring that same level of tenacity and innovation to our own life and business, please help me welcome Mrs. Katherine Eitel Belt!

Contact info:
www.LionSpeak.net
Katherine@LionSpeak.net
9512011973

Celebrating 100 Episodes with Ben, Jordon and Papa Comstock :) Oct 11, 2018

Show notes

Kelly Comstock is Jordon Comstock's dad and the Owner of Salt Lake Dental Lab! He has been in dentistry for over 35 years. He is a influencer and authority for digital dentistry and has seen the positive changes in the industry. Kelly's full service lab has been in business since 1906 and continues to evolve.

801-484-1750
comstockk@comcast.net
ww.dentallabsl.com

Our TOPPODCAST Picks

Follow Us

Stay Connected

The Navigating Dental Insurance Podcast

Related Podcasts

Links

Stay Connected