The Delivering WOW Dental Podcast

Latest Episodes:

165 - How to Close More High-Value Cases with Tony Seymour Feb 27, 2020

Show notes

Wouldn’t it be great if ALL of your patients could afford treatment? Many practices see patients turn down treatment plans because of financial setbacks. However, there is a way you can help more of your patients say yes to treatment without worrying about finances.

On this episode of the Delivering WOW Podcast, I’m joined by Tony Seymour, the President of Alphaeon Credit. Tony is an experienced financial and healthcare executive with broad experience in all aspects of patient financing to the healthcare industry and sales leadership in the ophthalmic medical device market.

Now, he’s helping patients and practices from all over the world close more high-value cases because cost is no longer a reason to not accept dental treatment. Thanks to Alphaeon Credit, patients can get important dental treatments carried out without worrying about not being able to afford the overall cost. Together, we discuss how Alphaeon Credit can help your practice book more high-value cases thanks to their incredible payment plans.

In this episode, we discuss:

How Alphaeon Credit differs from other players in the patient finance space
How to on-board a patient with Alphaeon Credit
Verbal skills to help your team close more high-value cases
How Alphaeon Credit can help your patients pay for treatment plans
The process of a patient getting approved for a finance plan from Alphaeon Credit

If you’d like to find out more about Alphaeon Credit, visit their website.

To get in touch with a member of the Alphaeon Credit team, email teamcredit@alphaeon.com or call the hotline: 920-306-1794

164 - Why Every Dental Practice Needs Weave with Mike Buckner Feb 20, 2020

Show notes

I’m super excited to welcome my good friend, Mike Buckner, onto this episode of the Delivering WOW Podcast. Mike is the Director of Business Development at Weave, a platform that cares about your patients as much as you do.

Weave has a unique set of features to help increase practice efficiency and profitability. Mike and the team at Weave understand the importance of having a good phone system. After all, the phone is the lifeblood of the practice. Everything goes through the phones, which means you need to be ready for every possible new lead and scheduling appointment.

During my conversation with Mike, we talk about Weave in more detail including its unique services and how they can help you save time, save money, and grow your dental practice fast.

In this episode, we discuss:

What Weave is and Mike’s role within the company
The unique features that Weave offer dental practices
How Weave’s phone system can help maximize the impact and outcome of your phone calls
A look at Weave’s new payment feature and how it can help grow your practice
How two-way texting can help scale your practice
How Weave and the Weave App can help save practice’s time and money

Weave is an incredible all-in-one communications platform that can really help your practice engage with patients 24/7, schedule more appointments and increase revenue. If you would like to find out more about Weave, you can email Mike here.

To listen to the full podcast episode, click here.

163 - How the Medical Billing Landscape is Evolving with DeVon Banks Feb 13, 2020

Show notes

Dental billing and insurance can be tricky to navigate. There are a lot of components to it from medical cross coding to claim submissions, patient billing, and so on. However, it doesn’t have to be so complicated, especially if you’re working with a company that caters to your individual needs such as D-TECH Billing and Claims.

DeVon Banks is CEO of the company and joins me on this episode of the podcast to talk about what she’s going to be teaching you at the Delivering WOW Live Summit 2020! DeVon is one of our highly-anticipated speakers at this year’s event and we are so excited to have her and her team join us at the Summit in New Orleans, March 13-14th 2020.

DeVon is an industry expert in insurance, revenue cycle management, and Dentrix. Her and her team at D-TECH Billing and Claims work tirelessly to help hundreds of dental offices across the country through practice management software training, dental billing, medical cross coding, and more. They take the headache out of technology management, so you can focus on what you do best – caring for your patients!

In this episode, we discuss:

How DeVon and her company helps dental practices grow through medical billing
How medical billing is evolving in the dental industry
Why a lot of dentists struggle with insurance and medical billing
What type of things you can bill for that you might not be aware of
What DeVon will teach at the Delivering WOW Live Summit 2020

If you want to find out more about DeVon and D-TECH Billing and Claims, you can visit the website here: https://www.dtechbc.com

Have you got your tickets to the Delivering WOW Live Summit 2020?

Don’t miss the ultimate event for dental practices, taking place at Mardi Gras World in New Orleans, LA, March 13-14th 2020!

If you want to come along and receive 12 hours of CE from speakers such as Devon, Sandy Pardue, Laura Hatch, Len Tau, and many more, get your tickets today!

162 - How to Schedule More Dental Appointments with Tom Brown Feb 06, 2020

Show notes

I’m thrilled to welcome Tom Brown, the Vice President of Sales at LocalMed, onto this episode of the Delivering WOW podcast. Tom is an old friend of mine and we go way back. I’m also happy to announce that he will be joining us at this year’s Delivering WOW Live Summit event, which takes place in New Orleans, LA on March 13-14th 2020!

Tom has over 20 years of sales leadership experience and has a very unique relationship style, process-oriented approach to sales. He is very passionate about helping dentists grow their practice using real-time online scheduling. LocalMed makes it easy and convenient for any patient to book an appointment with your practice. Not only that, but patients can book an appointment even when your dental practice isn’t technically closed, ensuring that no patient’s inquiry is left unanswered. With LocalMed, your dental practice is open for scheduling 24/7 and makes things like scheduling appointments and synching them up to your calendar a piece of cake.

Almost everyone I know in the dental community is a client of LocalMed, which speaks volumes about the company’s ability to really help dentists grow their practice. In this episode, Tom talks about LocalMed in more detail, revealing who they are, who they serve, and how they can help scale your dental practice.

In this episode, we discuss:

How LocalMed has grown since its launch in 2011
What LocalMed is known for
How dental practices can use it to schedule appointments
How to increase patient retention
How LocalMed can help reduce no-shows and cancellations
Tips to make booking appointments with your practice easier for patients

To listen to this episode of the Delivering WOW Podcast, click here.

161 - Practice Management Recipes with Sandy Pardue Jan 30, 2020

Show notes

The Delivering WOW Live Summit 2020 is just around the corner and we’ve got an incredible line-up of speakers and social events that we know you’re going to love. One of our special speakers is a close friend of mine, Sandy Pardue. Sandy is the Director of Consulting with Classic Practice Resources and one of the most highly-anticipated speakers at this year’s event.

Sandy has helped hundreds (if not thousands) of doctors with practice expansion and staff development over the past 25 years. Known for her comprehensive and interesting approach to dental office systems, Sandy offers a fresh outlook on how to become more efficient and productive in a dental practice.

In this episode of the Delivering WOW Podcast, Sandy and I talk about how you can employ an action plan to help you reach your goals and grow your practice in 2020 and beyond. Sandy also gives you a taste of what you can expect from her speech at the Delivering WOW Live Summit, including a peek inside her incredible recipe book of practice management tips, success strategies, and more.

In this episode, we discuss:

Top tips for growing your practice in 2020
Why more dentists should dig deep and take a closer look at their numbers
How to boost your retention rate and get patients back into your practice
Why you should put automated phone systems in place to avoid missed opportunities
A sneak peek inside some of Sandy’s ‘practice management recipes’ that she’s going to share at the Delivering WOW Summit 2020

For more information and to explore other episodes, click here.

160 - Summit Shoutout with Elijah Desmond Jan 23, 2020

Show notes

I’m so excited about this year’s Delivering WOW Live Summit, which takes place in New Orleans, LA on March 13th – 14th 2020! This is the ultimate event for dental practices, where you’ll receive 12 hours of incredible continued education and come away from the event with everything you need to take your dental practice to the next level of success.

I’m happy to announce that my good friend, Elijah Desmond, is one of the incredible speakers at this year’s Summit. Elijah is the Founder of Smiles at Sea and one of the best speakers, entrepreneurs, and people I know, which is just a few of the reasons why I’m so excited to have him join us at the Delivering WOW Live Summit in March. He’s also a fantastic motivator, author, and innovator!

Elijah’s work on bringing emotional intelligence into dentistry is ground-breaking and will change our industry for the better. He believes that our patients’ experiences aren’t just about providing dental treatment as a service and ‘getting the job done,’ they’re about connection and understanding.

He’s going to be delivering the most amazing deep dive on compassion and connection at the Summit and joins me in this special episode to dazzle us with a sneak preview of his talk.

If you’ve ever wondered how you can build better relationships with your patients, what your patients really want from their experience, and how to make it all happen authentically – you need to hear this!

In this episode, we discuss:

Why emotional intelligence is so important in dentistry
Why patients want more than a service
When it’s the perfect time to start connecting with your patients
What the one thing is that patients want to feel when they contact your practice
More details of Elijah’s plans for the Delivering WOW Summit
How the Summit will be about experience and community as much as education
The fact Elijah will be officially debuting his alter-ego – DJ Smile – after months of training

To find out more about Elijah and his work, you can visit his website or find him on Facebook, Instagram, or YouTube.

Want to attend the Delivering WOW Live Summit 2020 and hear Elijah’s incredible speech for yourself? I don’t blame you! Get your tickets today! But hurry, seats to this year’s Delivering WOW Live Summit are going fast!

For more information and to explore other episodes, click here.

159 - Summit Shoutout with Samantha Leonard Dec 19, 2019

Show notes

I’m so excited about our line-up of expert speakers for the Delivering WOW Summit in New Orleans in March 2020.

One of our speakers will be Samantha Leonard of Stream Dental HR. She’s also our dental recruiting, hiring and onboarding coach on the Delivering WOW Platinum Coaching Program. She was the most talked-about speaker at our summit in Jamaica and she’s going to be coming to New Orleans to share even more insights into applying effective HR systems that will make your practices thrive.

Samantha is truly passionate about dental HR. She knows first-hand the negative impact a wrong hire or a toxic employee can have on team performance, patient care, and your bottom line. Being caught in a constant cycle of hiring and firing can put immense strain on you and your practice. Getting the recruiting process right, however, is a big challenge for dental practices.

That’s why Samantha now specializes in helping dentists hire people that are fully aligned to their business goals and not just about getting warm bodies on seats. She believes that with the right hiring strategy you can be freed from the constant worry of the next resignation or another firing.

With every new hire costing around $25,000 can you afford to keep on getting it wrong? Tune in to this episode to get a sneak preview of Samantha’s New Orleans’s speech and her tips to finding that ‘office unicorn.’

On this episode, we discuss:

Feeling overwhelmed by the revolving cycle of front desk staff
Why it's important to find people who will help you achieve your goals
Actionable items you can implement to help you find those self-starters who will help your business grow
What processes you can put in place to ensure you don’t feel like you are being held hostage by toxic employees
Why you need to take time to develop a strategy and a vision and find candidates that fit that

Also Samantha explains more about her unmissable upcoming talk at the Delivering WOW Live Summit in New Orleans - March 13-14th 2020!

We’ll give you everything you need to know to take your dental practice (regardless of whether you’re just starting, or if you’re already well established!) to the next level!

So book now for the dental event of 2020!

To find out more about how Samantha and Stream Dental HR can help you find your dream team and implement effective HR systems that your team and practice to the next level, head over to her website to find out more.

You can also connect with her on Facebook, LinkedIn, Instagram – and of course, on the Delivering WOW Platinum Coaching Program.

For more information and to explore other episodes, click here.

158 - Using Online Reviews to Build Your Reputation with Dr. Len Tau Dec 12, 2019

Show notes

I’m thrilled to welcome Dr. Len Tau to this episode of the podcast to talk about the importance of online reviews to help improve your reputation and grow your practice.

Dr. Len Tau is a practicing dentist and General Manager of Dental Vertical at Birdeye Dentist in Northeast Philly. He’s also a speaker, consultant, podcaster, author and an expert when it comes to online reviews. Dr. Tau will be one of the speakers at my Delivering WOW Live Summit this year too, which the entire community is super excited about. Dr. Tau is the host of The Raving Patients Podcast and recently published his brand-new book, Raving Patients, where he shares simple tips and best practices to become visible and demonstrate credibility online.

As dentists, our online reputations are incredibly important. However, no business is perfect, and we have to expect some not-so-nice reviews to pop up now and again. It’s how you respond to these reviews that matter and in this episode of the podcast, you’ll learn how you can do that and how you can use online reviews to build a powerful reputation for your practice.

On this episode, we discuss:

How to deal with negative online reviews
Why online reviews should play a key role in your marketing strategy
A few key takeaways from Dr. Tau’s new book, Raving Patients
Tips and strategies for using online reviews to build your reputation
What you can expect from Dr. Tau’s seminar at the Delivering WOW Live Summit 2020
HIPAA tips for dentists dealing with unfair or negative reviews
How to automate the process of receiving online reviews from patients

To learn more about how your online reputation and reviews can make or break your practice, check out Dr. Len Tau’s website for more information.

If you would like to hear more from Dr. Leonard Tau, you can tune into The Raving Patients Podcast and pick up a copy of his new book, Raving Patients.

To find out more and explore other episodes click here.

157 - Smiles for Christmas with Ian Lynch from Legend Networking Nov 28, 2019

Show notes

With Christmas just around the corner, it’s time to think about others and how we can give back to our communities and people in need. Ian Lynch, the CEO of Legend Networking, is on a mission to transform the smiles of children who have been abused.

Legend focuses on serving the dental community and their gift campaign, Smiles for Christmas, is about helping children in need. Giving toys, food, and clothing is an impactful way to provide comfort to children who need it most. Many of these children will have no toys to play with at all, which is why toys are a huge part of Legend’s gift campaign, to show these children that they are not forgotten.

Smiles for Christmas also focuses on providing children in need with clothing and food and in this episode of the Delivering WOW podcast, you’ll learn how your dental office can help make a difference this holiday season!

In this episode, we discuss:

Why Ian launched ‘Smiles for Christmas’ and how his childhood impacted his decision and passion to help others
How Legend Networking’s charity, ‘Smiles for Christmas’ is helping children this festive season
How you can get involved and donate toys, food, and clothing to children in need
How your practice can be in with a chance to win some amazing prizes
Why it’s so important for dental practices and teams to give back this holiday season

To find out more and to explore other episodes, head over here.

156 - Driven Dental Implant Marketing with Charles Biami Nov 21, 2019

Show notes

Do you want to start attracting more high-value dental patients to your practice each month? If so, you don’t want to miss this episode of the podcast, where I’m joined by Charles Biami, the Founder and Chief Marketing Manager of Driven Dental Implant Marketing.

Charles helps dentists just like you attract and convert high value dental implant cases and he does it in a way that provides a consistent flow of new monthly patients. With Driven Dental’s deep understanding of patient needs and the dental industry, they have the experience, insights and know-how to help you drive 20+ qualified opportunities to your front desk each month.

Together, we discuss exactly how Driven Dental Implant Marketing can help drive more high-value patients to your practice including some practical strategies to help you convert more patients over the phone.

On the podcast we discussed:

What Driven Dental Marketing can do for your practice
How to target patients searching for dental implants online
How Driven Dental Marketing can help you convert more leads into patients
Why every dental practice should have an online chat service
Strategies to help your front desk team get more conversions over the phone
Why more dentists need to understand that marketing brings prospects, but it’s up to your team to convert those prospects into patients

To find out more and to explore other episodes, click here.

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