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    Software How-To

    The Computer Tutor

    Computer repair, personal computer instruction in Safety Harbor, Clearwater, Tampa, St Pete

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    Latest Episodes:
    How to remove stored passwords from your web browser Mar 05, 2018
    Show notes

    Today we’re talking about how to remove saved passwords from your web browser.

    Chrome save passwords

    You shouldn’t have Chrome or Firefox store passwords for you. It’s not safe. If anyone ever got access to your computer, they would see a full list of all your accounts and passwords – definitely not good! Use LastPass instead. But sometimes you might get a popup asking if you want the browser to save the password and you might just click “Save” without thinking, to get the window out of the way.

    So you might have some (or many) passwords saved in Chrome or Firefox. Here’s how to get them out of there.

    Removing saved passwords in Chrome:

    1. Click the 3 dots in the top right, then in the dropdown menu click on Settings

    2. Scroll down and click on Advanced

    3. Scroll down to the “Passwords and Forms” section and click on “Manage Passwords”

    4. Make sure both toggle switches are in the “Off” position. Then look a little further down, and you’ll see a list of saved passwords. Delete all of them.

    When you’re done, it should look like this (because there are no saved passwords listed):

    Chrome saved passwords

    Removing saved passwords in Firefox:

    1. Click the 3 horizontal lines in the top right, then in the dropdown menu click on Options

    2. Click the Privacy and Security link on the left side

    3. Under the “Forms and Passwords” section, make sure “Remember logins and passwords for websites is UNchecked, then click on “Saved Logins”

    4. You’ll see a list of whatever passwords are saved – delete each one

    When you’re done, it should look like this:

    Firefox saved passwords

    It’s important to get these lists cleared of all your passwords. If your computer gets compromised, those lists of user names and passwords in your web browser is one of the first places the bad guys (or their automated software) will look and copy. It only takes a few seconds, and then they have access to all of those accounts. Don’t risk it.

    listen to my podcast in iTunes

    The post How to remove stored passwords from your web browser first appeared on The Computer Tutor.

    Alexa stores your voice recordings Feb 26, 2018
    Show notes

    It’s great to be able to speak into your device, such as the Amazon Echo or Echo Dot to get some information. But did you know, every one of those voice commands is stored by Amazon? You might find it handy to know how to delete that history.

    echo dot stores history

    How to VIEW your Alexa recordings:

    It’s easiest to do this on your computer. Go to the website alexa.amazon.com and over on the left side, click on Settings:

    Alexa settings

    Then over on the right side, scroll down to the “Alexa account” section and click on History:

    Alexa history

    Now you’ll see a full list of everything you’ve said to Alexa. You’ll probably see some common trends. My Alexa search list is pretty boring – mostly it’s “Play Neil Young on Pandora”. Alexa does a whole lot more than that.

    Click on any of the recordings in the list and it will take you to that specific recording. Also on that page is an option to “Delete voice recordings”. You can do this here, but only one at a time. This really is not a viable option for most people, since you probably have hundreds or thousands of voice recordings. But it is kind of interesting to see the list here.

    How to DELETE your Alexa recordings:

    To delete all of the recordings at once, you would do that from the Amazon site.

    You just go to the Amazon “Manage your Content and Devices” page, here: amazon.com/mycd and click on the “Your Devices” tab:

    Alexa delete history

    Then you find your device in the list and click on the left-side icon with the 3 dots in it. This will show you your device, and you want to click on “Manage voice recordings”:

    Alexa delete recordings

    Now you’ll get a little alert window that comes up before you can actually delete your voice recordings. The alert will tell you that Amazon uses your past history of talking to Alexa to allow her to “learn” your voice and improve the accuracy of the results. This means your future results “might” not be as accurate without that history of learning that has been built up. This all might be true, but it’s up to you if it makes any difference or not.

    Alexa history

    Once you click on Delete, a new message appears to let you know the delete request has been received:

    Delete Alexa history

    The actual full deletion will probably not be immediate. It might take less than a minute if you have just a few voice recordings, or it might take several minutes (or possibly longer) if you’ve recorded a lot of commands. But there’s nothing else you need to do from this point.

    As a side note, Amazon’s Echo and Dot are not the only devices that store these recordings. Your voice commands are also stored by Google each time you say “OK Google” and give a command, as well as when you give commands to Siri (Apple devices) and Cortana (Windows 10 devices). But those processes are different so I might cover some or all of them in a different post.

    listen to my podcast in iTunes

    The post Alexa stores your voice recordings first appeared on The Computer Tutor.

    New Chrome feature to make websites shut up Feb 19, 2018
    Show notes

    Sometimes when I’m browsing the web, I get annoyed and confused. Annoyed at websites that automatically start playing sound, and confused as to why the creator of that site thought it was a good idea.

    annoying website sound

    I mean seriously – websites auto-playing sound became a trend maybe 15 years ago, but users made it very clear that the practice was not acceptable. Any course, class or seminar on website development will make it clear, you don’t start playing audio automatically when someone visits your website. So, for a long time, professional websites didn’t do it.

    But now it’s back! And even the major online sites are joining in. As an example, take a look at this news story from CNN. You might want to visit that link just to READ the story like a civilized person. But no. As soon as the page loads, there’s the reporter in your face with a full-sound video, TELLING you the story.

    annoying cnn video

    And now there’s a new thing. What, you’re going to scroll down the page so you don’t have to watch the video? Here, we’ll make it smaller and stick it in the corner, and make it stay visible on the screen, even as you try to scroll away from it. YOU VILL VATCH ZE VIDEO!

    more cnn annoyance

    And these are major websites doing this. The example is from CNN, but Fox News does the exact same thing, along with lots of other websites.

    So it’s an ongoing fight between what the websites want to make us see and hear, and what we the visitors want to NOT see and hear. We’ve already won that battle in terms of display advertisements – the uBlock Origin ad blocker extension for Chrome has given us the freedom and added security of not having to look at ads.

    And now Chrome has been updated to give us the added pleasure of being able to say SHUT UP to websites that auto-play music or any other type of audio.

    A while back they gave us the little “speaker” icon – so if you happen to have a bunch of tabs open and one of them is a website that suddenly starts to play audio, you can quickly see which tab it is just by looking for the speaker icon:

    Chrome speaker icon

    And now you can actually mute the sound being generated by a website – just do a right click on the tab, and in the drop-down menu, choose “Mute site”:

    Chrome mute site

    And it’s not just the sound for that particular web page, or that particular news article on the site – it means all of the sound on that entire website.

    And the nice thing is, Chrome remembers that selection. So you can close the tab and open that site in a different tab, or you could even close Chrome completely and then run it again and go back to that website – and that site will still be muted. So you don’t have to click “Mute site” every time you go there.

    (Also, I just checked on Firefox and you can do the same thing – the menu item is called “Mute tab”. Should work the same way.)

    And it’s actually kind of gratifying – if you are on the site and there’s some idiot news reporter blathering on and on, and you click to mute the site, the video part just keeps playing. So you’ll SEE the person speaking, you just won’t hear any of the sound. On the rare occasion that I might watch something on TV, that’s exactly the same effect as when I hit the “Mute” button every time a commercial comes on. Wonderful, blessed silence…

    wonderful silence

    listen to my podcast in iTunes

    The post New Chrome feature to make websites shut up first appeared on The Computer Tutor.

    Watch out for this fake Facebook video message Feb 12, 2018
    Show notes

    There is yet another virus making the rounds on Facebook, and it’s tricking a lot of users into clicking on it and infecting their computers.

    Facebook messenger virus

    Here’s what the message looks like:

    Facebook messenger virus

    I’ve gotten these Facebook Messenger messages from several of my FB friends. It always has the same content – your first name, followed by “it’s you?“, along with what looks like a link to a YouTube video.

    This is a very common tactic in virus emails as well – it’s specifically designed to arouse your curiosity. In fact, one of the most effective tools for spreading malware is the curiosity of the recipient. Lots of people read that and think, “What is this? My friend found a video of me on YouTube?” Of course, they could reply to the message asking about the video and wait for a response from their friend. But that might take too long, right? Curiosity demands an answer now!

    The easiest thing to do, to satisfy that curiosity quickly, is to just click on the link and see that video. Except it’s not a video. The image in the email is created to look just like what a YouTube video link looks like, but instead of taking you to YouTube, the user gets redirected to a website that LOOKS just like YouTube (or some other video sharing site), but then a pop-up appears that says you need to install something to allow you to view videos. Completely fake of course, but it’s designed to look completely authentic.

    Again, for some people this could still seem to be legitimate, since there are often pop-up messages telling you you need to update this or that software. So they figure they’ll just get this quick update and then be able to view that video they’re dying to see.

    But rather than installing or updating a video player, the link they just clicked instead installs malicious software that compromises their Facebook account. And then guess what happens? They start unknowingly sending Facebook message to all of THEIR Facebook friends, with the same link and the same vague “___, it’s you?” message. And the cycle continues.

    Except now instead of your friend sending out the fake, malicious messages, now it’s YOUR Facebook account doing this to all of YOUR Facebook friends.

    This goes back to one of my top rules for using the internet: Don’t click on any link unless you know exactly, with certainty, where it will take you.

    And for the people that “only click on something if it came from someone I know” – this fake Facebook message will ONLY come from someone you know. So the criteria of “someone I know” is not relevant.

    You’d think after this same message keeps sending out the same malicious link and download, Facebook might get the hint and block those messages. But so far that has not happened. It’s up to you to be vigilant.

    If you do find that your Facebook account has been infected like this (or with any other malicious software) get in touch with me (or whoever you use for computer service) to get it cleaned up. This can be handled remotely so you shouldn’t have to bring your computer anywhere to get it resolved.

    listen to my podcast in iTunes

    The post Watch out for this fake Facebook video message first appeared on The Computer Tutor.

    Don’t send pictures by email! Feb 05, 2018
    Show notes

    Scott –

    You’ve piqued my interest with this sentence that you sneaked into a recent podcast:

    “Really, sending pictures by email is a bad idea to start with, but that’s a story for another day.”

    How about making that day next week’s podcast? I want to know what you recommend. Photos are a problem I constantly struggle with – both sending and receiving.

    Keep up the good work. Cheers, Terry

    attach photos

    You shouldn’t send photos as email attachments. Especially if you have a lot of photos you want to send. Here are a few reasons why not:

    It’s inconvenient for you.
    If you have several pictures on your computer, and you want them to also be on someone else’s computer for viewing, it’s not a simple one-click process. Especially if the pictures are in different folders on your computer. You either have to send all of them at once (which might be too big), or you have to send one or two at a time, in several separate emails. And your email program (such as Outlook) is slowed down while it sends all those pictures out. Pain in the butt.

    It’s inconvenient for the recipient.
    After you’ve gone through the whole process on your end of attaching all those pictures, now your recipient has to go through the process of receiving them. The same slowdown your Outlook had when you were sending them, the recipient’s Outlook also slows down as it brings in all those emails with attachments. This is less of an issue with high-speed internet, but I remember a while back I would just have to walk away for a while all those pictures downloaded.

    They might not get sent.
    Aside from all inconvenience on both ends, you have to also consider the actual rules of your email provider. For most of the web-based email, there’s a limit on the size of attachments. Most of them run 10 mb to 25 mb. If you have a few high-res photos, that won’t work. I believe Google raised their limit to 50 mb, but that’s still pretty limiting. Which means you are forced to split up the files and send several emails.

    They might not get opened.
    Here’s my policy on email attachments: I don’t open them. What if I get an email from someone I know, and it has an attachment? I don’t open it. What if my own mother sends me an email, with an attachment? I don’t open it.

    Email attachments are still one of the best ways of spreading a virus, only because people are so easily tricked into clicking to open them. You might get an email from Fedex saying they are having trouble delivering your package, and the invoice is attached. Even if you are actually expecting a package by Fedex, that email did not come from Fedex and the attachment is actually a virus.

    The only exception I make to opening an attachment is if the person sending it to me tells me ahead of time what it is and that they have sent it. This information cannot be in the email itself – it has to be knowledge or information I have gotten separate from the email (such as by a phone call or by speaking to that sender in person). That’s the only way you can know for sure what an attachment is, and that it’s safe to open.

    Imagine mailing a full-size brick by sticking it in a padded envelope. It’s a pain for you to send it, a pain for the recipient to receive it, and it most likely won’t make the trip. That’s how inefficient it is to send a set of photos by email.

    So how DO you get a picture (or group of pictures) from your computer to another person?

    The basic process is this: you upload the pictures to the “cloud”, then get a link you can share for those pictures you just uploaded, and you send an email that includes that link.

    That sounds a lot more complicated than it is.

    If you saw last week’s blog post, that was when I showed you how easy it is to automatically backup the photos on your phone (and on your computer) using Google Photos. Google Photos is an example of cloud storage (“cloud” just means some other computer than yours – your pictures are on Google’s computers).

    When you go to photos.google.com, there are all of your pictures, available for viewing. You just need to choose which ones you want to send, and get a link to just those pictures.

    Here’s an example. In my Google Photos, here are a couple of pics of my little Fenway. These were taken shortly after he came back from having some dental work done, so he was still a little sedated. Anyway, let’s say I want to send these two pictures to someone:

    Google Photos

    When you move your mouse over a picture there, you’ll see a little checkmark appear in the top left corner. Click that for each picture you want to send. You’ll see how many you’ve selected:

    Google photos

    Now go up to the top of the window and click on the “Share” button:

    Google photos share

    In the new window, in the options at the bottom, click on “Get Link”:

    share link

    Next window will display the link – that’s what you want to include in your email. But you don’t even have to highlight it – just click the word “COPY”:

    share link

    Now go to your new email and in the body of the email, do a right click and choose “Paste”. That places that special link right in your message. All you need to do is address the email to your recipient, put in a subject line, and maybe add some text to the message so that person knows what you’re sending.

    And when your recipient clicks on that link in your email, what will be displayed is your Google Photos page – but only those two pictures:

    google photos link

    Of course, if you wanted to, you could just as easily have put a checkmark on 10 pictures, or 50 pictures. No matter how many pictures you want to show him, you still only need to send the one link that gets generated.

    At that point he can just look at the pictures, or he can download them and save them to his computer if he wants to. Or he can share them with other people. And he never had to open an email attachment.

    What do you think of this? Let me know in the comments.

    listen to my podcast in iTunes

    The post Don’t send pictures by email! first appeared on The Computer Tutor.

    Automatically backup your photos online for FREE Jan 29, 2018
    Show notes

    For a lot of people, the most valuable thing stored on their computer (or their phone) is the collection of photos. A lot of things can be replaced, but not the photos. In case you didn’t know, there’s a way to back up your photos that is 100% automated and completely free. You should be taking advantage of this.

    Google Photos

    This is one of those things that I do as second nature now, and for that type of thing I sometimes forget that not everyone knows about it so it might not occur to me to do a blog post about it. But recently I’ve talked to some clients that were completely unaware of this service, so it reminded me that I need to talk about it here.

    For a quick overview, here’s what I am able to do now. Once this is set up, you can do the same thing.

    Like most people, I take pictures on my phone. It’s an Android phone, but iPhone can do this same process.

    So let’s say I walk out my front door and take a picture of my car:

    Google Photos

    I can then walk back inside to my office, and see that the picture I just took is already viewable on my computer. I didn’t have to click “upload” on any program, I didn’t have to connect my phone to my computer with a USB cable, and I didn’t have to pull out the phone’s memory card and plug it in to the computer. It’s all automated.

    So that means even though I might have a ton of important, irreplaceable family pictures on my phone, they wouldn’t be lost forever if my phone got dropped in the ocean or run over by a truck. I can still get them on my computer (or any computer with an internet connection).

    To do this, you’ll need a Google account. If you have Gmail, that’s the same thing so you already have the account you need. If you don’t have a Google account, just go to Google.com and create one (it’s free).

    On your phone, go to the Google Play Store (Android) or the App Store (iPhone) and get the Google Photos app and install it.

    Open the app, click the 3 horizontal lines in the top left, and choose Settings. The very first one in the list is called “Back up and sync”. Click that and make sure it is enabled.

    This means that any picture you take will be automatically uploaded to Google Photos (photos.google.com) immediately after you take the picture. And the fact that it’s automated is critical. I mean, if you had to remember every so often to manually back up the pictures on your phone, how often would that happen? If you’re like me, not very often. Automation means you don’t have to worry about forgetting to do it.

    And this isn’t just for your phone – you can upload all your pictures from your computer to Google Photos as well. Think about that – a free, automated backup for all your pictures. No more excuses for not backing up!

    I would definitely not recommend that Google Photos be your ONLY backup, but it should absolutely be PART of your overall backup strategy at least. If you need help setting it up, get in touch with me.

    listen to my podcast in iTunes

    The post Automatically backup your photos online for FREE first appeared on The Computer Tutor.

    Chat live with a real Microsoft agent, right from your Windows 10 PC Jan 22, 2018
    Show notes

    If you’re using Windows 10, your computer has the built-in ability to bring up a chat window so you can communicate with an actual person from Microsoft. You don’t have to go to their website, and you don’t have to pick up your phone.

    Microsoft tech support

    All too often, someone will contact me about a computer problem, and the conversation starts with that person saying, “I was just talking with Microsoft on the phone, and they told me…”. At that point I already know what has happened. In most cases, I’ll let them continue and tell the rest of the story though. A lot of these people really want to tell me the details.

    But in the end, I already know that the person they spoke with was not Microsoft, it was just a scammer pretending to be Microsoft. So I always have two questions:

    1. Did you allow this person to remote in to your computer?
    2. Did you give this person your credit card number?

    The answers to those two questions will determine how we proceed. I still find it pretty amazing that people will still believe and trust a random stranger on the phone who claims to be with Microsoft, even though the scam is so widely known now.

    But what if you need to actually talk with someone who really does work at Microsoft?

    Maybe you got a new computer, and you’re trying to install Office 365, and it keeps coming up with an error. Well, Office 365 is a Microsoft product, and you paid them money for it, so they should be available to help you install it, right? Of course.

    Rule #1 is don’t do a Google search to find their phone number. If you do that, it’s very likely you’ll be talking to another scammer.

    And the truth is, you don’t even need to call them at all. And you don’t need to try to navigate the Microsoft website trying to get to tech support. You can bring up a Microsoft tech support agent in a chat window – right from your computer.

    Here’s how you do it:

    1. In the search box in the lower left corner, type: Support

    2. In the search results that come up, click on “Contact Support”

    Microsoft Tech Support

    3. Now you’ll see a chat window come up:

    Microsoft tech support chat

    Don’t get too excited yet though, because you still haven’t contact a real person from Microsoft. This is just their artificial intelligence robot that they would like you to try to use first.

    4. At this point, you can try typing your actual question, such as “I can’t install Office”. But that means you’re going to continue to have to work with the robot as it tries to figure out what your problem is. Instead, if you want to get to a real person, just type “I want to talk to a real person”. Then type it again.

    Microsoft tech support chat

    5. They’ll still want you to at least indicate what kind of problem you’re having by choosing from a couple of dropdown menus:

    microsoft tech support chat

    So just choose the proper selections. In this case, in the first menu you would choose “Office” and in the second list you would choose “Tech Support”.

    Then you get to find out how long you’ll be waiting. In this example, it was prime time – 8:30 pm on a weeknight – and I would have either been waiting about 1 1/2 hours for a call back by phone, or for the 15 people ahead of me in chat to get finished.

    Microsoft tech support chat

    I usually prefer to use the chat window, since I then have a record of the conversation that I can refer back to if needed. And I don’t have to try to understand what the agent is saying if his non-US accent makes conversation difficult.

    When you choose Chat, you’ll see a countdown so you’ll know when it’s getting close to being your turn. For some reason, even though there were 15 people ahead of me, in the chat window my position was 22. Not sure how that happened.

    MS tech support chat

    When your turn comes up, you’ll actually be chatting with a real live person from Microsoft! Well, more likely someone working from their home in India or the Philippines, as a contractor for Microsoft. But at least you’ll know you’re not speaking to a scammer.

    listen to my podcast in iTunes

    The post Chat live with a real Microsoft agent, right from your Windows 10 PC first appeared on The Computer Tutor.

    How to clear cookies for a specific website Jan 15, 2018
    Show notes

    You probably already know you can go in to your web browser’s settings and clear ALL your cookies for every website you’ve visited. But did you know you can also go in and clear out the cookies for a specific website? You sure can.

    cookies

    And why would you want to do that? In some cases, a website might be using an app that is not working properly and you want to view the site “cleanly” (without cookies from previous visits to the site). In my situation as a tech, sometimes a client will tell me that they’re having trouble with a particular website, and if I have visited that site in the past, the cookies from that site might prevent me from seeing the same thing my client is seeing.

    You certainly could go in and just clear ALL the cookies from ALL the websites you’ve visited, but that becomes really inconvenient because it might cause you to have to log in to all those sites again when you go back. In this case, clearing all your cookies is kind of like demolishing a house and rebuilding it just to replace a broken window (yes, there are other options which I’ll cover at the end of this post).

    So rather than clear the cookies from every website, you want to just clear the cookies from the one website that is giving you the problem. Here’s how you do that.

    How to clear cookies from a single site in Chrome:

    1. Click on the Settings icon in Chrome (the 3 dots in the top right)

    2. Click on Settings, then scroll down and click on Advanced

    3. Scroll down to the Privacy section and click on Content Settings

    4. Click on Cookies

    5. Click on See all cookies and site data

    Now you’ll see a (probably long) list of the websites that have stored cookies on your computer. If you want, you can scroll down the list and find the site you’re working with. But the easier way is to just put the domain name (or part of it) in the “Search cookies” field to go straight to the cookies for that site.

    Website cookies list

    Then when you see that site name, just click the trash can to the right of it to delete the cookies for just that website. When you’re done, just close the Settings tab.

    How to clear cookies from a single site in Firefox:

    1. In Firefox, click the settings button (3 horizontal lines in the top right)

    2. Click on Options

    3. On the left side of the window, click on “Privacy and Security”

    4. In the History section, click on “remove individual cookies”:

    Firefox cookies

    Then you’ll see the list of the individual sites. Just like in Chrome, you can scroll down the list and remove the one you’re looking for, or you can type the domain name in the search at the top.

    Firefox cookies

    There are a couple other considerations when thinking about this process.

    If you don’t want to clear ALL the cookies and other information because your browser stores all your passwords and you’d have to log in to each site again, I would encourage you to rethink your password storage process. If your browser stores your passwords, they are not secure. Anyone that uses your computer (or hacks into it) can have your entire list of passwords within a few seconds. You should use LastPass instead. It’s free and secure. I wrote about LastPass here.

    Also, there’s a different way to view a website and not have it affected by cookies, history, passwords, cache, or anything. Just use your browser’s “incognito” mode. In Chrome, click the Settings button and choose “New Incognito window”. In Firefox, it’s the Settings button, then “New Private Window”. When you open a website that way, it’s as if you have never visited that site before – so no cookies will be in effect (and visiting that site will also not be stored in your browser history).

    listen to my podcast in iTunes

    The post How to clear cookies for a specific website first appeared on The Computer Tutor.

    What’s a ZIP file anyway? Jan 08, 2018
    Show notes

    A lot of people have HEARD of “zip files” but are not really familiar with what they are specifically. Here’s how they work.

    zip file

    Part of the confusion with this is that it’s not really obvious or clear what is meant by a folder being “zipped”. I mean, everyone knows what a zipper does, but how does that relate to computer files?

    It might be easier if “zipped” were replaced with the word “compressed”. A zipped folder is just a folder that holds other files or folders, but compresses them so that they take up less space.

    Think of it like this. Imagine you’re out camping, and you spend the night in your sleeping bag.

    sleeping bag spread out

    When you wake up in the morning and you’re packing up to hike for the day, do you just scoop up the sleeping bag and start stuffing it into your backpack? Of course not. It’s going to take up too much space, and it will be awkward and frustrating to carry it around like that.

    Instead you carefully and strategically fold it, then roll it up to be as small and compacted (compresses) as possible:

    sleeping bag compressed

    Now you can fit it in your backpack for easy transport, and still have room for all your other essentials. I love efficiency!

    A zipped/compressed folder does pretty much the same thing.

    Let’s say you have a folder on your computer, and there are 20 pictures in that folder. You want to send those pictures to someone through email. Well, it would be pretty cumbersome to attach 20 pictures to an email. Or send 20 emails, each one with an attached photo. (Really, sending pictures by email is a bad idea to start with, but that’s a story for another day.)

    Instead, you could “zip” all 20 photos into a single folder, then just attach that one zipped folder to your email. Not only is this more efficient, it’s actually going to be a smaller overall file size. The 20 pictures might have a total size of 9 mb, but compressed into a single folder you might have a total size of 7 mb.

    The email recipient gets the email and opens the zipped folder (we’ll talk about this process in a minute), and there are all 20 pictures.

    Another practical use: You have thousands of pictures and you want to put all of them on a little flash drive to carry with you, but your flash drive is an older one that only holds 4 GB. Putting the pictures on there directly would mean they wouldn’t be able to fit. But in a zipped folder, you can get them all on there.

    You also sometimes see zipped files being used on websites, for downloading software. Rather than having you download the full (uncompressed) file, the website might offer the option of downloading a zipped file. Since that file size will be smaller, the download will be faster.

    Here’s how you can create your own ZIPPED folder:

    First, you start with a folder on your computer that has several files in it. This can be a folder full of Word documents, or PDF files, or pictures. Doesn’t really matter what type of files you use.

    With that folder open, hold down CTRL and tap the letter “a”. This highlights all of the files.

    Now, do a right click on one of the highlighted files and choose Send To – Compressed (zipped) folder. You’ll see a new folder there on your screen. That’s your newly-created zipped folder, and it has all those files in it (even though you still see all the files in the same place they were in that folder already). That’s how easy it is!

    Now you can do whatever you want with that zipped folder. And if you delete the zipped folder, all of your original files will still be in the original folder just like they were when you started.

    listen to my podcast in iTunes

    The post What’s a ZIP file anyway? first appeared on The Computer Tutor.

    How to move all your files and folders to a new PC Jan 01, 2018
    Show notes

    Hello Scott,

    My daughter got me addicted to podcasts, and I follow about 15 different ones. Yours is the one I look forward to the most. You provide a great service to a growing audience. Thank you.

    I have a Windows 7 desktop and it’s time for a new one. I am planning to buy a Windows 10 PC in a month or two. I am very concerned about how to get all my files (Word/Excel documents, photos, music, videos, etc.) onto my new PC. When I upgraded to Windows 7, I recall purchasing software that came with a cable. I connected the two computers together, and my files magically appeared on my new PC.

    I don’t see such a device being available today. What is the best way for a novice like me to get all my files to my new PC? And how can I confirm they all actually arrived?

    Thanks, Scott, and I hope you find my question to be of general interest! -Richard

    data transfer

    Thanks Richard! This is a good question, and probably a timely one since lots of people got new computers at Christmas and might be wondering how to get all their “stuff” over to the new one.

    Richard mentioned previously using a type of “data transfer cable” and a program that somehow moved everything over. Personally, I don’t recommending doing that. I don’t know if they are even still available. I experimented with something like that many years ago and it didn’t work very well.

    The process that I use is pretty simple. The only extra equipment you’ll need is a USB portable drive, such as this one (which is available on Amazon):

    USB portable drive

    This little drive comes with one short cable, which plugs into any of the USB ports on your computer. When you plug it in, it will show up as another drive (such as drive E or drive F, whatever the next available drive letter is alphabetically).

    Here’s the process (and remember, we can only copy files and folders – actual programs such as Microsoft Word, etc. will have to be installed directly on the new computer from a disc or a download):

    1. Plug the portable drive in to your old computer. On that portable drive, make a new folder called “Documents”, and open it (it’s empty of course). Drag that window to the right side of your screen.

    2. Open a new File Explorer window (Windows key + E) and move this window to the left side of your screen. Open the Documents folder so that you can see all of your files and folders in that window.

    3. Select everything in that folder by clicking Ctrl + A. On one of the selected items, do a right click and choose “Copy”.

    4. Now click back over to the other window – the one showing the empty “Documents” folder on the portable drive. In the middle of that window, do a right click and choose “Paste”.

    At this point, you’ll see the computer go through the process of copying the contents of your old computer’s Documents folder over to the Documents folder on the portable drive

    5. Repeat steps 1 through 4 for each folder you want to move over to the new computer. This usually includes Documents, Pictures, Music, Videos, Desktop. Those folders are easily found. Website Favorites/Bookmarks can be moved over but the process is different based on what web browser you use. Outlook emails can also be moved over but the process is more involved than what this blog post is covering today.

    6. Connect the portable drive to the new computer and open it in a window which you’ll move over to the left side of the screen. Open the “Documents” folder on that drive so that you can see all of your documents. Hit Ctrl + A to select all of the documents, then do a right click and choose Copy.

    7. Open a new File Explorer window and move it to the right side of your screen. In that window, click to open the Documents folder (which of course would be empty at this point). Somewhere in the middle of that window, do a right click and choose “Paste”. Now you’ll see the Documents that are stored on the portable drive being copied to the Documents folder on the computer.

    Repeat that process for each folder on the portable drive. When that’s done, your computer will now have your data in the right place and ready to use.

    Of course, there are a lot of other things that need to be done when setting up a new PC (particularly a Windows 10 computer) but following the process above will at least get your important files and folders copied to the new computer so you can use them.

    listen to my podcast in iTunes

    The post How to move all your files and folders to a new PC first appeared on The Computer Tutor.

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