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    Software How-To

    The Computer Tutor

    Computer repair, personal computer instruction in Safety Harbor, Clearwater, Tampa, St Pete

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    Latest Episodes:
    Cursor jumping around on your Windows laptop? Here’s the fix. Jul 07, 2014
    Show notes

    My favorite kind of computer tips are those that address a particularly common and annoying problem, and solve that problem with a quick solution that’s easy to implement. And preferably free. Today is a great example of this kind of computer tip.

    laptop touchpad

    It’s a common complaint among laptop users. The cursor seems to jump around to random places on the page while you’re typing. If you happen to not be looking at the screen for a few seconds, you look up and you might see that you have typed a few words or even a whole sentence – in the wrong place.

    If you don’t know what’s causing it, this problem can be very frustrating because you also won’t know how to fix it.

    Quick fix:
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    Having seen this happen many times, I am very familiar with it. In fact, when a client has a question to ask, and it starts out, “My laptop does the weirdest thing. I’m just typing along, and all of a sudden…” that’s usually all they have to say because I already know what they are going to tell me. The cursor moves around the screen to a different spot, seemingly with a mind of its own.

    The cause of this issue is the laptop’s touchpad. That’s the little square under the keyboard with the left and right button. It’s sort of the “mouse” of a laptop since you can move your finger on it to determine where the cursor is on the screen.

    What happens is that while you’re typing, your left hand or your right hand (or both) brushes the touchpad, ever so slightly. It doesn’t take much at all. That tells the laptop that you want to move the cursor, so it just does what it’s told to do. And you end up typing a bunch of text in the wrong place.

    There are a few solutions to this:

    • Type more carefully. Hold your hands up higher so you don’t accidentally touch the touchpad. This is not really a practical solution.
    • Disable the touchpad and use a regular mouse instead. This solves the problem, but it’s not really ideal. If you use a laptop because its portability, you might not always be in a situation where a mouse can be easily used.
    • Connect a separate keyboard and type on that instead of the laptop’s keyboard. This also solves it, but again can be kind of cumbersome in some situations.

    Recently I came across what I think is the best solution. It’s a little program called TouchFreeze. You can download it free here.

    When I installed it to try it out, I was happy to see that the download and installation was very simple. There was no attempt to load any junkware – you just download the file, then run it to install the program.

    When you run it, you won’t even see anything change on the screen. It just runs in the background. What it does is one thing: it disables the touchpad – temporarily – while you are typing. Stop typing, and you can move the cursor around with the touchpad all you want.

    laptop touchpad

    There isn’t even a “Settings” menu to bother with. The only setting is whether or not you want it to start automatically each time Windows starts up. Since it does just one job and does it well, you will probably want to run all the time.

    After installing it, I played around with it by typing with one hand and deliberately tapping the touchpad with the other – and the cursor didn’t move from where it was supposed to be, not even once. This program is elegantly simple and just does its job. Highly recommended for anyone using the keyboard and touchpad on a Windows laptop.

    listen to my podcast in iTunes

    The post Cursor jumping around on your Windows laptop? Here’s the fix. first appeared on The Computer Tutor.

    Is your email address just a TEMPORARY one? Jun 30, 2014
    Show notes

    What if I told you I would give you an email account, and it’s all yours to use. You can use it for personal or business email or whatever you want. There’s only one catch: you can only have it temporarily. At some undetermined point in the future, your access to that email account would be cut off and you would not be able to use it at all after that.

    temporary email

    Would you use that email as your primary email address? Would you give that address to all of your friends and family? Would you put it on your business cards and give it to all of your clients as the best point of contact? Probably not. It wouldn’t really make sense to be tied into an email address that you will lose at some point in the future.

    Guess what. YOUR email address might be a temporary one.

    Does your email address end with:

    • tampabay.rr.com
    • verizon.net or verizon.com
    • roadrunner.net or roadrunner.com
    • fairpoint.net or fairpoint.com
    • gwi.net
    • knology.net or knology.com
    • comcast.net or comcast.com
    • att.net or att.com
    • cox.net or cox.com

    Can you see what all of those have in common? Each one is an Internet Service Provider (ISP). When you sign up with a company to provide you access to the internet, they also give you an email address (or several) that you can use.

    If you’re using the email address that was provided to you by your ISP, it’s only yours temporarily. When you change internet providers, you LOSE your email account.

    I’ve been encouraging people for many years to NOT use the email that comes with their internet service. And it’s kind of ironic that one of the common objections to changing their email address is:

    “I really can’t change my email address, because I’ve had this one for years and this is how all of my friends, family and customers know how to contact me.”

    They’re kind of surprised when I tell them that at some point they are going to have to change it anyway, whenever they decide to change internet providers.

    At that point they kind of throw up a defense that they know is weak –

    “Well, I like my internet provider so I will just stay with them.”

    Come on.

    You seriously expect to be using the same internet service the rest of your life? Technically it could possibly happen, but the odds are highly against it. It’s much more likely that you will move to a different area that your current ISP does not cover, or a different ISP in town will offer a better deal or a faster connection (or both).

    Or, your current provider might get bought by a larger company, meaning the domain name changes (so everyone’s email address changes). Sound familiar, Fairpoint customers?

    Why put yourself through all that hassle, when you can have an email address that is yours to use for the rest of your life? And it’s completely FREE?

    I’ve been using Gmail since it was introduced by Google in 2004. And even though I have changed internet providers a few times in the past ten years, my email address has always been the same one.

    Of course, you don’t have to use Gmail. There are lots of web-based email providers, and many of them are free also. I like Gmail for a variety of reasons (lots of storage space, great spam filter, Outlook compatibility, etc.).

    Your other option is to just get your own domain name. This costs about $10 per year. Then you can have whatever email address you want. For example, if I bought the domain name “scottjohnson.com”, I could have the email address scott@scottjohnson.com, info@scottjohnson.com, pctutor@scottjohnson.com or whatever one I wanted – because I would own that domain name.

    Whatever you decide, my recommendation is that you take care of it now. When you change your email address, it’s good to do it when you have time to proceed strategically and make sure everything goes smoothly. I can help with that. If you wait until you are forced to change emails (because of one of the above mentioned situations), you might miss something important. Let’s avoid that.

    listen to my podcast in iTunes

    The post Is your email address just a TEMPORARY one? first appeared on The Computer Tutor.

    Should you leave your computer on all the time? Jun 23, 2014
    Show notes

    It’s a question that I get asked all the time: Should I leave my computer on all the time, or should I turn it off at night? There are valid reasons for both options, so I’ll present you with the pros and cons and you can decide what’s best for your situation.

    sleeping computer

    Why you should leave it on:

    Maintenance and backups
    Your computer has stuff to do just to take care of itself. Your antivirus needs to update itself and do a scan regularly, and Windows Updates get downloaded and installed at least once a month (the second Tuesday of each month, which is known in the geek community as Patch Tuesday). And if you use an automated online backup process (which you should), that has to happen as well. It’s nice if all of these things can happen in the middle of the night, when you’re not using the computer.

    Convenience
    If your computer is a bit old and slow, it might take a while to completely boot up. There are ways of speeding up the bootup time, but it is kind of nice to just walk into the room and the computer is already on and waiting for you.

    Usable life
    This one is debatable (which is why it’s listed in both categories). There are some people that say it’s better to leave the computer on, because when you turn it on it heats up all the components – especially the processor, which does get pretty hot. Then you turn it off and they cool down again. This constant heating/cooling temperature change taxes the computer’s components and thereby could be shortening the life of your computer. If you leave it on all the time, the processor and other parts generally stay at a more level operating temperature, which means they might last longer.

    Heat
    As mentioned above, your computer generates heat when it’s running. My office is usually the hottest room in the house because of several computers running. If you live up north, this can be a nice thing in the wintertime! Granted, it’s not the same level of warmth that a space heater or wood stove would provide, but a couple of computers running can take the edge off on a cold winter morning.

    Why you should turn it off:

    Electricity usage
    This is probably the strongest argument for turning off the computer when it’s not in use. It uses electricity, and will continue to do so all night even though you aren’t using it. It still uses a little even when it’s powered down, but not very much. So you would most likely see a savings in electricity if you turned off your computer(s) overnight.

    Usable life
    This is the flip side of the argument I mentioned above. Some people say that your computer has a limited number of hours that it will run over its lifetime. So theoretically, if you shut it off for 8 hours every night, you could be adding those 8 hours on to the end of its usable life.

    Room noise
    A laptop has at least one fan inside, so it does make a certain small amount of noise. The cooling pad that it sits on will have 2 or 3 additional fans to add to the noise. And a desktop computer can have 2 or 3 inside the tower. If your computer is in your bedroom, you might find it difficult to tolerate that noise while you’re trying to sleep. Not to mention the 3 am alert sound that you just got an email.

    Heat
    As I mentioned above, with several computers running in my office, it’s the hottest room in our house. Here in Florida, that’s not necessarily a great thing, especially in the summer. In addition to being uncomfortable, it also makes your AC system work harder, which of course adds to the bill each month.

    So as you can see, there are good points to be made on both sides of this debate. You have to decide which factors are the most important for your situation.

    There are a few more important points to consider:

    First, even if you do leave the computer on all the time, you should still restart it at least every 1-2 days. This frees up the memory and allows it to be running as efficiently as possible after the restart is finished. And a restart should not inconvenience you at all – just do it at night, when you are all done with it for the evening. Then it will be nice and fresh when you come back to it in the morning.

    Also, you can leave the computer on overnight but you don’t need to leave the monitor on. If you use a desktop computer, just turn off the monitor when you’re done for the evening. The computer will continue to function just like it would if the monitor were left on, but you don’t have the screen using electricity or lighting up the room all night.

    Finally, if you use a laptop as your primary computer, you should always have it on a cooling pad – especially if you leave it on all the time. Laptops run hotter than desktops by nature because all of the components are crammed into that tiny space. A cooling pad (such as this one – $12.48 at Amazon) keeps your laptop running as cool as possible

    listen to my podcast in iTunes

    The post Should you leave your computer on all the time? first appeared on The Computer Tutor.

    Computer emergencies – Part 2 of 2 Jun 16, 2014
    Show notes

    Last Monday I posted about how to handle a couple of specific computer emergencies (a spilled drink on your laptop, and a failing hard drive). This week in Part 2, we’ll cover two more emergency situations that require to you take action right away.

    Computer emergencies

    No need for panic if you plan ahead

    computer emergencyComputer emergency #3: Thunderstorm
    You’re working at your computer, and you hear a rumble of thunder off in the distance. Here in Florida, during the summer this happens almost every afternoon. A storm is coming your direction.

    How to react: If you hear thunder, or see lightning, unplug your computer(s) from the wall. That’s the policy in our house – whenever there is a sign of a thunderstorm, we unplug all of the computers and the large screen TV. In other words, the expensive things.

    Be aware – just turning it off does not protect it. You have to disconnect the power cord from the outlet.

    “It’s okay, I have a surge protector!” Sorry, that doesn’t matter. Don’t get me wrong; a surge protector is a good thing to have. The voltage coming out of your wall outlet can go up and down, and a surge protector keeps that fluctuation from damaging your computer. But it’s no match to defend against a nearby lightning strike. I’ve seen many computers that have been fried, even behind a surge protector. It’s like saying, “I drive 160 mph on my motorcycle, but I’m safe because I always wear my helmet!”. Helmets are good, but if you hit a tree at that speed your story will not have a happy ending.

    There’s one thing that I don’t bother unplugging: my router/modem. Our internet is Verizon FIOS, so the modem and router are one unit, and Verizon owns it. I leave that plugged in and turned on, which means I can still go online with my laptop (battery power of course) and I can still connect my phone to wifi. Worse case scenario is that the Verizon modem gets zapped, and I’m willing to risk that since Verizon will just replace it with a new one.

    How to prevent this: If you have a way of preventing inclement weather, I’d like to talk to you.

    computer emergencyComputer emergency #4: Your laptop is stolen
    There are lots of scenarios where this happens. Laptops get stolen at the airport, in the library, at a coffee shop or restaurant, or even from your home. It’s a sick feeling when you realize that’s what has happened. Its’ one of those interesting psychological oddities. Just about everyone knows that it’s important to prepare for this happening, but since no one ever expects THEIR computer to be stolen, most people are caught completely off guard.

    How to react: There are a few things you’ll need to do right away, and they won’t necessarily be in this order:

    • Call the police. It’s very unlikely that they will be able to use their investigation to recover your laptop and get it back to you, but you should still file a report with all the details (including the make, model and serial number of the laptop). You will need a police report if you are going to make an insurance claim for the loss.
    • Log in to your Prey Project account and report it as missing. This is your most likely method of getting it back. More details on Prey Project below.
    • Regarding your personal files and information, what you need to do depends on how critical and confidential those files are, and what steps you have taken to secure them. Do you have your passwords all stored in a Word document in the Documents folder? When you do online banking, does the computer automatically enter your login password? If so, you need to get to another computer and change all of your important passwords.

    Encrypting the drive with a good password keeps everything safe from anyone trying to get in (note that I am not talking about just a Windows password here). But not everyone needs that level of security. If this is a concern, get in touch with me and I can help you with this.

    How to prevent this: Preventing a laptop from getting stolen is mostly common sense. Keep an eye on it, don’t leave it unattended, that kind of thing. If you leave it in your car, cover it up with something and always lock the doors. But these things are not a guarantee. You have to be prepared for this to happen. If you don’t think about this and plan for it ahead of time, it will be much harder to deal with.

    I’ve written about the Prey Project in the past. It’s free. Set up a free account and get their little background program running on your computer. When the thief goes online with your laptop, the software sends a signal out, telling its location with pretty good accuracy based on the wifi connection. And even better – it will use the webcam to take a picture of the person using it. You might even know the person, which means you can tell the police exactly where to go and recover your laptop. There are lots of stories about that happening, which you can read on the Prey Project website.

    To keep the thief out of your websites and any account that requires a password, you can simply use your free LastPass account. That way, the software remembers all of your passwords for you, but the bad guy can’t log in to any of your accounts because he doesn’t know your LastPass password (so make that a good one). I can help you set that up too.

    And, you have to be prepared for possibly never getting your laptop back. Which means if you have no backup, you lose all your documents, pictures, music, etc. That is 100% preventable with an automated backup.

    listen to my podcast in iTunes

    The post Computer emergencies – Part 2 of 2 first appeared on The Computer Tutor.

    Computer emergencies – Part 1 of 2 Jun 09, 2014
    Show notes

    Do you know how you react when suddenly you find yourself in an emergency situation? Some people can think calmly and do what needs to be done in spite of the chaos that may be all around them. Other people freeze up or panic and don’t really know what they should be doing – and by the time they figure it out, it could be too late for them to do anything.

    Emergency tv show

    When I was a kid, this was my Saturday night

    What I’m talking about today is not a car accident or some other life-threatening situation – in those cases your only option might be to call 911 (or whatever the emergency number is in your country) and wait for the professionals to arrive.

    What we’re covering today are computer emergencies. In fact, I will be talking about four specific situations that happen on a regular basis – two today, and two this coming Monday. Perhaps you have been involved in one or more of these already. If not, pay close attention – your turn might be coming up!

    emergency2Computer emergency #1: Spilled drink
    It’s late at night, you’re working on your laptop on an important project (or playing on Facebook) and you have a glass of wine/Coke/coffee/water nearby. Somehow it gets bumped and suddenly your laptop keyboard is covered in your drink of choice.

    How to react: First thing you should do is unplug the power cord (if it’s plugged in). Then, remove the battery. You need to stop the flow of electrical current as quickly as you can. Then, use a dry hand towel to soak up as much of the liquid as you can see.

    Avoid the temptation to wait a few minutes and see if it will power up again. That could do more damage, since there is still liquid inside – probably pooling up on the motherboard. Liquids, especially water, conduct electricity. So trying to turn it back on before it’s completely dry is likely to just do further damage. Take it to a computer professional to get it back in order.

    (If you are using your desktop computer, and the only thing that got wet was the keyboard, then it’s no big deal – just go buy a new keyboard and be more careful next time.)

    How to prevent this: Easiest way to prevent this from happening is to follow a strict rule – no drinks near computers. Or, if you must have your water nearby, make it a bottled water and keep the lid on except for when you’re drinking. Very few people follow this rule, which is why most are surprised when their computer takes a bath.

    computer emergencyComputer emergency #2: Hard drive failing
    You turn on your computer, and you get the message: “Hard drive failure is imminent”. Your computer’s hard drive has an internal warning system, and if it detects that it’s heading toward a crash, it will try to warn you. It might finally die a few days from now, or it could die a few minutes from now – you really have no way of knowing.

    How to react: If there is anything on this computer that is important, that’s not backed up (such as Documents, Pictures, Music, emails, etc.), turn the computer off immediately and don’t turn it back on. The more you use this computer, the more chance you will destroy the data that you need to save. Bring the computer to your local computer pro so that he can get the data off the drive before it actually does crash. Then, in most cases, you can put in a new hard drive and reinstall Windows, then restore your files back from this emergency backup that was just done.

    How to prevent this: Frankly, there’s not a whole lot you can do. Hard drives crash, and it’s happening more frequently now than it used to. The latest stats I’ve heard is that 80% of new hard drives will fail within the first 3 years of use. You could run a hard drive repair program on your drive as part of an ongoing maintenance program. That’s something that I do on my own computer, but I’m a tech. The average computer user isn’t going to do that.

    While you might not be able to prevent the drive from crashing, you can prevent that situation from becoming a disaster. Just set up an automated backup process. I’ll set this up for you and I don’t even charge for my time to do it. I can set it up remotely in about 10 minutes. Contact me for details.

    Next week: Two other types of computer emergencies that you should be ready to handle (click to read).

    listen to my podcast in iTunes

    The post Computer emergencies – Part 1 of 2 first appeared on The Computer Tutor.

    How to authenticate a picture on the internet Jun 02, 2014
    Show notes

    Sometimes things happen during the routine course of the week, and suddenly I realize – that’s a good topic for a blog post. That’s what happened this past week.

    picture authentication

    If you’re on Facebook, you know there is a high volume of pure garbage that gets “Liked” and shared. I’m not necessarily talking about content that is inappropriate (although there is a lot of that too). What I’m referring to are all the “news” stories that are just plain fake. And especially the photos.

    And the sad thing is, people post this crap because they actually believe it’s genuine and true. They see it posted by one of their friends, and the story generates some kind of emotion (sadness, anger, fear, whatever – it doesn’t really matter). So they must immediately share it with all of their friends as well. And of course there is no research done to check and see if what they are spreading around has any truth to it.

    Here is what I saw this past week. Someone I am friends with on Facebook posted a link to a news article. The article was titled “Muslims crucify two teen boys for being Christians” and had a graphic image of a young man who was supposedly one of the guys talked about in the article. It’s not an “extremely” graphic image (you can see the image here and the article that used it is here).

    The important thing, however, is that the image is not even a genuine part of the article. The article writer (I won’t call him a “journalist”) just grabbed an image from a different news story and used it in his own article. The image was actually originally published a few weeks prior to when this article used it.

    So that brings up the question – how do you know when a website article or blog post is using an image that genuinely goes with the story? After all, if they’re faking the picture, it really casts doubt on everything else in the story too.

    There is probably more than one way to check on this. But the easiest way is to use Google Chrome (that’s Google’s web browser – just another program to view websites, like Firefox and Internet Explorer). Chrome is a free download, and it’s the browser I use most of the time now. (Firefox is a close second, and Internet Explorer is a distant third.)

    Here’s how to use Chrome to authenticate a picture:

    Do a right-click on the image, and in the menu that appears, choose “Search Google for this image”.

    At that point, Google will check and see where else this image has appeared recently. You might be surprised at the results!

    In the example I mentioned above, the story about the 2 young men who had supposedly been crucified for not renouncing their Christianity, the picture that was used had actually come from a different earlier news story that had nothing to do with the one that was posted on Facebook. I figured this out in the 5 seconds it takes to do this simple process in Chrome.

    In addition to verifying the truth of a news article, there are other uses for this little trick:

    Craigslist shopping – Maybe you’re shopping for a car on Craigslist, and you come across what seems like an incredible deal. Low mileage, good condition, fairly new, and priced WAY too low. Is it real or is it a scam post? Most scammers on Craigslist don’t just pick one location to post their fake ads. They post in a lot of different locations. So you can search Google for the pictures in the ad. If you see those same pictures in ads in your city as well as other places throughout the US, it’s a scam.

    Your website – If you have a website and you publish original content, including images, there’s a chance that someone might come across your site and take one of your images to use on their site. Or they might take several. How would you know, unless you checked on it? In the past, I have found people taking my content and reposting it, word for word, as their own. A quick Google search on some of your own original images can help you find out if this is happening, so you can take action to stop it.

    And now, just for your entertainment, some pictures that were once widely believed to be genuine, and later turned out to be fakes:

    This picture was supposedly found in a camera that was in the rubble of the World Trade Center after the attack on September 11, 2001. It’s fake.

    fake picture

    After Hurricane Irene, this picture emerged and went viral, showing a shark swimming in the flooded streets of Puerto Rico. It’s fake.

    fake picture

    And finally – check out this tennis court. The interesting part about this photo is that it is actually real. The big circle is actually a helicopter landing area in Dubai. They set it up as a tennis court for a match between Andre Agassi and Roger Federer in 2005 (story here).

    image authentication

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    The post How to authenticate a picture on the internet first appeared on The Computer Tutor.

    How to sign electronically, WITHOUT printing and scanning May 26, 2014
    Show notes

    Have you ever gotten a PDF file by email, and you had to sign it and send it back by email? For most people, that process is a real hassle. You have to print the PDF file, then you sign the printed copy, then you have to scan that paper back into a new PDF file and save it to your computer, then email it back to whoever sent it to you. It’s a lot of steps for what should be a pretty simple process.

    electronic signature

    Good news… there is a much easier way! And it does not require any printing or scanning.

    This is one of the advantages of having Adobe Reader as your default PDF program. I know there are others that are “lighter” and don’t have updates as often, but Adobe Reader has some excellent features (like the one I’m about to show you) that most of the others don’t have.

    The most recent time this came up with me was when I purchased a new car. My insurance agent emailed me a PDF file, which I needed to sign and return to him in order to confirm the changes to our car insurance policy. The document was very straightforward, and at the end there was a place for my signature. It looked like this:

    electronic signature

    As you can see, there’s a line that needs my signature. But it’s only on my computer screen! What to do?

    There are actually a few ways to accomplish this. But they all start with this first step: Click on the “Sign” link in the top right area:

    electronic signature

    Then, in the “I Need to Sign” section, click on “Place Signature” –

    electronic signature

    This will bring up a new window, and that’s where you will find a few options about how to place your signature where the form requires it to show up:

    electronic signature

    I’ll cover each of these options individually:

    Type my signature – This is probably the easiest and fastest option. The downside is that most people that look at it will be able to tell that it’s just a computer-generated signature, not one that you wrote by hand. You just type your name in the box, and the computer displays your name in 4 different fonts so you can choose which one to use. I think the 4th one is the one that would most resemble an actual signature:

    electronic signature

    Draw my signature – This is where you would actually use your mouse to drag the virtual “pen” on the screen and sign your name. The disadvantage to this one is that it will look like it was written by a monkey with a broken hand. You just can’t control the mouse the way you would control an actual pen in your hand. Here’s what my try looked like:

    electronic signature

    Use a certificate – This one doesn’t apply to most people. If you already have a digital certificate you probably don’t need an explanation about this anyway.

    Use an image – This is one of two options that will result in a signature on the page that actually looks like your signature. The disadvantage to this one is that you need to sign a blank piece of paper, then scan it and save that signature image as a file on your computer (all of the common image formats are acceptable). Then you just browse your computer to find that image file and select it for use as a signature. If you sign a lot of PDF files, this might be the quickest way to get a real-looking signature, after you’ve completed the scan and save process:

    electronic signature

    Use a webcam – My favorite! First you sign your name on a white piece of paper (I just used a regular 3×5 index card, on the blank side).

    electronic signature

    Then you click “Start Webcam” and just hold up your signed index card to the camera so it can read your signature. You need to make sure the signature is on the blue line. You also need to hold it still – I just rested my elbow on my desk while I held the signature card up to the camera. When you like the way it looks in the preview box, click Accept.

    electronic signature

    When you click Accept, you are taken back to the PDF file itself, and you can drag the signature so that it sits exactly on the signature line (you should make sure that page is already displayed before you start creating the signature). There are editing corners so you can make the signature larger or smaller if needed.

    electronic signature

    Now the document is signed! At this point you can click “Signed. Proceed to Send” and then you have the option to send it by email through Adobe (requires an Adobe ID), or you can save a copy of the signed document to your computer (for your records) and then attach that to an email.

    An important distinction to make here is that what we’ve done in the process above is create an electronic signature. This is not a digital signature. They might sound the same, but they are two different things.

    An electronic signature is just that – your signature on a document, which you did electronically rather than signing the actual printed paper document.

    A digital signature is done with a security certificate, meaning that it was verifiably signed by you and only you. In most cases this is not really a requirement. You might need to do that if you were signing documents to purchase real estate or some other situation where security is needed.

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    The post How to sign electronically, WITHOUT printing and scanning first appeared on The Computer Tutor.

    How to disable the Windows 8 charms bar May 19, 2014
    Show notes

    If you use Windows 8, you have probably become familiar with the thing called the Charms Bar. Or at least you know what it is and where it resides (the right side of your screen). When you put your cursor in the top right corner of the screen, the Charms Bar slides out from the right side with its “charms”. Really they’re just icons, but Microsoft must have figured since they were changing everything else about Windows they might as well come up with some cutesy names for stuff we already know as something else.

    Charms Bar

    (NOTE: For the record, I am highly recommending that you stick with Windows 7 for as long as possible, which could be through the year 2020 if you want (Microsoft will support it until at least that year). But, I know that some of you already have Windows 8 computers so from time to time I will put up a tip that pertains specifically to that version of Windows.)

    Not everyone likes the Windows 8 charms bar. If you happen to inadvertently move your cursor to the top right corner, the charms bar is going to slide right out whether you want it to or not. And not just that – at the same time there will be a big block in the lower left corner displaying the date and time, covering up whatever is on your desktop in that spot.

    charms bar

    That’s what prompted my friend John to send me this email this past week:

    Hi Scott – Is there a way to eliminate the charms bar in Windows 8.1 when you point the mouse to corner of the screen? I still want it to work when I press Win + C on the keyboard. I am not afraid to change values in the registry. Thanks, John

    Thanks John. The good news is you don’t have to go into the registry to make this change. For the average user, editing the registry can be a little scary because just one small mistake can really screw up the computer.

    Instead, Microsoft has conveniently included a setting that allows you to turn that option on and off based on your preference.

    Here’s how to disable the charms bar:

    1. Do a right click on the taskbar (bottom of the screen) and choose Properties

    2. Click on the “Navigation” tab and uncheck the first option in the “Corner navigation” section

    charms bar corner navigation

    3. Click OK

    Now just check it by moving the cursor to the upper right corner. You should be pleased to see no charms bar.

    As John mentioned in his email, you can still make the charms bar pop up by holding down the Windows key and tapping the letter “c”. This will work even after you disable the screen corner option.

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    The post How to disable the Windows 8 charms bar first appeared on The Computer Tutor.

    Lost your volume icon? Here’s how to get it back May 12, 2014
    Show notes

    Every once in a while I get a phone call from a frustrated computer user. Their complaint? The volume icon has disappeared! Which means they can’t use the on-screen icon that normally allows them to raise or lower their speaker volume. Where does it go? And more importantly, how do you get it back?

    volume icon

    As far as how it disappears, I can’t really tell you for sure. Somehow the box gets unchecked. It’s hard to imagine someone accidentally navigating to the place where that checkbox is and inadvertently unchecking it, then clicking OK – all without really being aware of what is going on. More likely, some piece of software does it – whether by accident or design, who knows – and all of a sudden you can’t find the icon.

    Of course, there are often other ways to control volume:

    • You might have a volume knob on your keyboard
    • You could adjust the volume on the external speakers themselves
    • Some websites, such as YouTube, have an on-screen volume control right under the video
    • Windows Media Player (and others such as VLC media player) have slide controls on-screen

    But still, there’s nothing like the reassurance of having the little speaker icon in the System Tray, right where you always know you can find it. Unless it’s not there.

    Note: the steps listed for each of the Windows versions below are based on the assumption that the volume icon is missing because of a setting (a configuration issue), which is most often the case. If you actually have some Windows files that have gotten corrupted or been deleted, the process would be more involved and you might not want to tackle this project yourself.

    Here are some ways to get back your volume icon:

    Windows 7 or Windows 8:
    For these two newest versions of Windows, the process is the same:

    1. Right-click on the Taskbar (the bar at the bottom of the screen) and choose Properties.
    2. Under the “Taskbar” tab, look for the button that says “Customize” and click it (this is to customize the notification area).
    3. In the new window, look for “Volume” under the list of icons. Out to the right, click the drop-down menu and choose “Show icon and notifications”.
    4. Click OK to close that window, then OK again to close the Properties window.

    Windows Vista:
    For Vista, the process is similar to 7 and 8. Here’s what to do:

    1. Right-click on the Taskbar and choose Properties.
    2. Click to view the Notification Area tab
    3. Under System icons, check the box that is labeled “Volume”
    4. Click OK to close any open windows

    Windows XP:
    Let’s face facts. If you’re still running Windows XP, you have bigger problems than a missing Volume icon. Still, you’re here for a possible solution so here is something you can try:

    1. Click Start – Run
    2. In the text field, type: mmsys.cpl
    3. Check the box that says “Place the volume icon in the taskbar”
    4. Click OK

    If these steps don’t work, the fix is going to be a little more complicated and may involve editing the Registry. The average computer user does not want to edit the Registry, since a mistake can really screw up the computer. Take it to a trusted repair shop, or hire me to do it for you remotely.

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    The post Lost your volume icon? Here’s how to get it back first appeared on The Computer Tutor.

    How to remove your private info from Word documents May 05, 2014
    Show notes

    When you create a Word document, you know exactly what you are typing. So, you are obviously in full control of what appears on the pages of that document. But did you know that Word “hides” some information in the document that doesn’t actually appear as text on any of the pages? And this might not be information you want to make public.

    Microsoft Word

    You can check this out for yourself. Go into your Documents folder, and open one of your Word files. At first glance, all you see is the text that you put on the page.

    But what do you find if you dig a little deeper? You might see:

    • the size of the file
    • how many pages and how many words
    • total time spent editing the file
    • the title of the file (this is different from the file name)
    • any tags that might have been entered
    • any comments that were entered
    • date of original creation, and when it was last modified
    • author’s name, along with anyone else who contributed

    These are all items that are typically considered “behind the scenes” and not necessarily thing that you as the author want to make available to anyone that reads the file.

    In Word 2010 and Word 2013, you can see all of that information by using the “Inspect Document” tool. To do that, just open a Word document and click on File – Info. In Word 2007, click the Office “orb” in the top left corner of the document, mouse over “Prepare” and click on Inspect Document. Click the button called “Check for Issues” then click on Inspect Document. You can check the boxes for the type(s) of information you want to see, or just check all of them and see everything.

    When the information is displayed, it looks something like this:

    MS Word document info

    In some cases, you might not care if everyone is able to see this information. But there are some situations where you would definitely not want these details to be made public.

    For example, you might be writing a book and you send this file to a publisher. You include a cover letter explaining that you have been working on this book for at least an hour a day for the last 2 weeks. But when the publisher looks at the document information, he sees: Total editing time: 5 minutes. That could be a little awkward to explain!

    Or, you could be working on a document that will list you as the sole author. But what if, as part of your writing process, you send it to your friend Vanessa to proofread? She makes a few corrections and sends it back to you. At that point, if you send that Word document to anyone else, they can look at the hidden details and they’ll see you and Vanessa BOTH listed as authors on this document. That might raise a few questions about how much of this document you actually wrote.

    Maybe you’re planning a trip, so you create a trip itinerary to use. At the last minute, you decide to send out the itinerary to your friends and family, just to let them know where you will be on each day in case they need to get in touch with you. But what you forgot was the fact that in the “Comments” part of the document you also noted each of your passport numbers and Social Security numbers so you would have easy access to that information. Nothing wrong with that of course, except that you really don’t need all of your friends knowing these personal identity details.

    There are other examples but you get the idea. The point is, any document you create in Microsoft Word should be inspected and “cleaned” before you send it to someone else to read or review. And this is even more true if you are publishing a Word document to be visible on the internet (a website can offer a Word document as a simple download link).

    How do you remove your personal information from a Word document? It’s actually pretty easy.

    NOTE: this process will remove personal information from a Word document, but some of the other document properties will still be visible such as Total Editing Time.

    In Word 2010 and 2013, click File – Info and then click the “Check for Issues” button. That will give you a dropdown menu – in that menu, click on Inspect Document. That brings up the Document Inspector window, which will have all of the options already checked:

    MS Word info

    Click the “Inspect” button, and it will quickly come up with a report. As you can see, this particular document has some personal information that can be removed:

    MS Word document inspector

    Just click the “Remove all” button. Now, the same document shows these properties:

    MS Word document

    As you can see, some of the document properties are still there, but the personal information has been removed.

    Obviously you might not want or need to do this with all of your Word documents, but I’ll bet there are certain instances where it would be a good idea.

    Also – you might be interested to know that the process I described applies not only to Word, but to most MS Office programs, such as Excel and others.

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    The post How to remove your private info from Word documents first appeared on The Computer Tutor.

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