The Cherryleaf Podcast

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Technology
**The Cherryleaf Podcast**

Cherryleaf’s podcast on technical writing and becoming a better business communicator.

www.cherryleaf.com

Latest Episodes:

97. The Remote Work Decade? Nov 05, 2020

Show notes

We discuss a thread by Chris Herd on Twitter about working from home, and the future of work.

Chris Herd's thread on Twitter.

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To contact Cherryleaf: info@cherryleaf.com

Cherryleaf

96. Heroic Technical Writing, with Bart Leahy Oct 22, 2020

Show notes

We talk to Bart Leahy about his career as a Technical Writer and his book, Heroic Technical Writing: Making a Difference in the Workplace and Your Life.

Cherryleaf newsletter

To contact Cherryleaf: info@cherryleaf.com

Cherryleaf

95. Publishing a Kindle ebook in 2020 Oct 08, 2020

Show notes

Ellis describes his experience of writing and publishing a book on Kindle. He also discusses creating an audiobook for Audible and the latest options for printing a paperback book.

More information

https://kdp.amazon.com/

https://www.acx.com/

https://www.postermywall.com/index.php/posters/search?s=ebook#

https://www.fiverr.com/

Cherryleaf newsletter

To contact Cherryleaf: info@cherryleaf.com

Cherryleaf

94. Judging technical communication awards Sep 24, 2020

Show notes

Ellis was recently a judge for the UK Technical Communication Awards 2020. In this podcast we look at the process for judging the entries, and the variety of content submitted.

More information:

Cherryleaf newsletter

To contact Cherryleaf: info@cherryleaf.com

93. Writing controls-based procedures during the lockdown Sep 10, 2020

Show notes

Organisations that take a controls-based approach to auditing typically need controls-based procedures. We look at how they differ from other policies and procedures. We also discuss how we're approaching procedures writing projects during the lockdown.

More information:

Cherryleaf procedures writing services

Cherryleaf newsletter

To contact Cherryleaf: info@cherryleaf.com

Photo by Charles Deluvio on Unsplash

92. Newly released applications from Microsoft and Adobe that could help you be a better communicator Jul 16, 2020

Show notes

We look at some newly released applications from Microsoft and Adobe that could help you be a better communicator:

Microsoft Fluid

https://www.youtube.com/watch?v=cy1Tyr93Sw4

Microsoft Editor

https://www.microsoft.com/en-gb/microsoft-365/microsoft-editor

https://techcommunity.microsoft.com/t5/microsoft-365-blog/introducing-microsoft-editor-bring-out-your-best-writer-wherever/ba-p/1247931

Microsoft Lists

https://youtu.be/plshQSoe_OY

Adobe RoboHelp Summer Release 2020

https://blogs.adobe.com/techcomm/2020/07/robohelp-summer-release-2020.html

More information:

Cherryleaf - for technical communication that keeps customers.

Cherryleaf newsletter

To contact Cherryleaf: info@cherryleaf.com

91. BLM, inclusivity and techcomm Jul 02, 2020

Show notes

Black Lives Matter (BLM), inclusivity and technical communicators: What can/should technical communicators do within and without their jobs? BLM means recognising black people have historically suffered from prejudice and injustices, and that they still do today. We look at:

BLM and techcomm outputs
Encouraging Black Asian Minority Ethnic (BAME) people to become technical communicators
Technical communicators using their skills in the wider community to support BLM

Links: Twitter thread: https://twitter.com/ellispratt/status/1274966367159095296 https://developers.google.com/style/inclusive-documentation https://docs.microsoft.com/en-us/style-guide/bias-free-communication https://www.notion.so/9560a2fdb9364c1aa9e1ede6e6e84225?v=097d37e5e18d452b81af5712df427a56 https://docs.splunk.com/Documentation/StyleGuide/current/StyleGuide/Domains https://github.com/thm/uinames/blob/master/uinames.com/api/names.json https://www.bbc.co.uk/news/technology-53050955 https://www.cnet.com/news/master-and-slave-tech-terms-face-scrutiny-amid-anti-racism-efforts/ https://www.ucl.ac.uk/lbs https://www.youtube.com/watch?v=w-zTssredxA&feature=youtu.be Image Robert Gale via Unsplash

More information

Cherryleaf - for technical communication that keeps customers.

Cherryleaf newsletter

To contact Cherryleaf: info@cherryleaf.com

90. Mike Hamilton on using Flare to manage content for chatbots, the UI, Help and Knowledge Bases all from a single source Jun 18, 2020

Show notes

We caught up with Mike Hamilton, VP of Product Evangelism at MadCap Flare.

We talked about:

How is Covid-19/lockdown affecting you and MadCap? Managing chatbots, UI text, Help and KB articles from a single source What's new in Central 2020 What's new in Flare 2020? Are the new features a sign of future developments?

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More information

Cherryleaf - for technical communication that keeps customers.

Cherryleaf newsletter

To contact Cherryleaf: info@cherryleaf.com

89. The end of corporate classroom training? Jun 04, 2020

Show notes

With the Covid-19 lockdown, corporate classroom training has had to stop.

But will it come back?

In this episode, we look at:

Do we need classroom training?
How Google is converting its technical writing for developers classroom course to an online format
How we are approaching the conversion of our classroom courses
What others advised on LinkedIn

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More information

Cherryleaf - for technical communication that keeps customers.

Cherryleaf newsletter

To contact Cherryleaf: info@cherryleaf.com

Unsplash image: You X Ventures

88. Will Myddelton on moving from an oral to a written culture May 21, 2020

Show notes

In this episode, we talk to Will Myddelton, Product lead at Local Welcome, about moving from an oral to a written culture within an organisation.

"An oral culture has huge advantages in that it’s fluid, easy to pick up, and doesn’t require a lot of attention to processes.

But it has a big disadvantage which is that knowledge is stored inside people’s memories, or embodied in the things that are made in specific contexts.

This creates problems when someone goes on holiday, and even worse when someone leaves.

It means people often spend time reinventing or duplicating things that have been invented before.

Stepping back, it often means there is no single view of the system that the company is operating, (which is why so many design consultancies start with trying to map the systems that a company operates).

Finally, lots of organisations are trying to automate business processes, but how can you automate a process that isn’t documented (which is why there are so many business analysts who try and retro-document the processes that exist and are in operation)."

Links:

Conway's Law: latency versus throughput by Mark Seemann

Will Myddelton on Twitter

Local Welcome

Notion

Pioneers, settlers, town planners