The Cherryleaf Podcast

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Technology
**The Cherryleaf Podcast**

Cherryleaf’s podcast on technical writing and becoming a better business communicator.

www.cherryleaf.com

Latest Episodes:

117. How to create an award-winning developer portal Oct 13, 2021

Show notes

With the Dev Portal Awards 2021 under way, we look at the characteristics of an award-winning developer portal.

Dev Portal Awards 2021

What is your developer portal’s KPI score?

About Cherryleaf:

Cherryleaf

116. What should startups consider when writing their first docs? Sep 16, 2021

Show notes

If a startup came to you asking for a checklist of actions they should take/consider when it comes to writing their first docs, what would you tell them? We asked that question on Social Media. In this episode, we reveal what people said. Get the ultimate user onboarding content checklist for start-ups

About Cherryleaf:

Cherryleaf

115. Creating Learning and Development content with Flare (interview) Aug 17, 2021

Show notes

Unexpected bonus August episode.

We spoke to Jennifer Morse, Vice President of Customer Success at MadCap Software, about the new Learning and Development features that have been included in latest release of MadCap Flare.

More information:

New Release: MadCap Flare 2021 r2 Bridging the Gap Between Technical Authoring and Learning & Development

Webinar recording: Major New Learning & Development Updates in MadCap Flare 2021 r2

New free elearning course from Cherryleaf:

Trends in Technical Communication

About Cherryleaf:

Cherryleaf

114. Nine common onboarding mistakes that software companies make Jul 22, 2021

Show notes

Ellis looks at nine common onboarding mistakes that software companies make:

Not thinking about jobs to be done, but features
Overloading users with information
Writing for a single audience
Not providing or not co-ordinating the five pillars of onboarding content
Getting the timing wrong
Unclear goals
Leaving "seams" in the onboarding experience
Poor quality content
No testing or metrics

Take our quiz:

What type of technical writer are you?

Planning and creating content for customer onboarding – training course

Cherryleaf

To contact Cherryleaf: info@cherryleaf.com

Photo by Markus Spiske from Pexels

113. Using heatmaps & recordings to improve Hotjar's knowledge base, with Karissa Van Baule Jul 08, 2021

Show notes

We talk to Karissa Van Baulen, Customer Education Lead and Knowledge Base Owner at Hotjar.

We discuss how she has used heatmaps and playback recordings to improve Hotjar's knowledge base.

What does Hotjar do?
Why are heatmaps important?
How have you used heatmaps and recordings to improve Hotjar's knowledge base?
How easy is this to do?
How much time should you schedule?
What have been the benefits?
What have been the downsides?
If people want more information, where should they go?

More information:

The Importance of Using Analytics and Feedback for your Documentation - conference presentation recording

Take our quiz:

What type of technical writer are you?

Cherryleaf newsletter

To contact Cherryleaf: info@cherryleaf.com

112. Nobody ever wants to buy software, with Toby Chapman-Dawe Jun 24, 2021

Show notes

Ellis talks to Toby Chapman Dawe of Strand UK about why he claims nobody ever wants to buy software.

Toby is Managing Director of Strand. Toby specialises in communicating the business benefits of enterprise technology. Formerly a journalist in the UK writing for trade and national press, Toby transferred to the world of advertising in the Netherlands. Later, he moved back to magazine publishing and conference management in the UK. Toby now runs Strand, the global writing and design agency that serves the enterprise technology sector. And he keeps bees, though not at Strand. (We did not talk about the bees.)

More information:

Strand

Toby Chapman Dawe's profile on LinkedIn

Take our quiz:

What type of technical writer are you?

Cherryleaf newsletter

To contact Cherryleaf: info@cherryleaf.com

111. Building a developer portal using Flare - A new way to do it Jun 10, 2021

Show notes

For a while now, we’ve been looking at ways to import API reference content into MadCap Flare, so that we can use Flare to create a developer portal. Here’s the latest update on what we’ve learnt.

Videos:

Cherryleaf is a technical writing services and training company based in the United Kingdom. Part of that work involves updating and improving developer portals.

Cherryleaf also offers a Writing API Documentation elearning course that teaches Technical Writers the keys skills of writing and managing documentation for REST APIs.

Cherryleaf newsletter

To contact Cherryleaf: info@cherryleaf.com

110. After basic techcomm training, what next? May 27, 2021

Show notes

In addition to the basic skills in technical communication, what other skills does a technical communicator need?

In this episode, we look at the areas where technical communicators deepen and widen their skill set. We consider what should be the topic for our (Cherryleaf's) next elearning course.

Twitter thread: Does anyone have opinions as to what should go into a course on creating content for (SaaS) customer onboarding?

Cherryleaf's Intermediate/Advanced Technical Communication training course

Vacancies page

109. Review of Google's UX design course May 13, 2021

Show notes

In March 2021, Google published the “Google UX Design Certificate Program", as part of its Grow with Google scheme. In this episode, we look at: