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    Business

    The CEO Help Desk from Run Like Clockwork

    Equipping you with the tools, strategies, and support to grow + scale your business sustainably—without sacrificing your quality of life.
    Hosted by operational efficiency expert + CEO Adrienne Dorison and business strategist Emily Doyle, The CEO Help Desk is your go-to podcast for solving real business problems in real time. From streamlining systems to developing leadership and building a self-sustaining team, each episode offers actionable insights based on the book Clockwork to help you run your business with more ease—and way less overwhelm.

    To stay in the loop with all things CEO Help Desk, visit runlikeclockwork.com. Don’t forget to subscribe, leave a review, and tag us on social with your takeaways so we can cheer you on!

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    Latest Episodes:
    34: 5 Habits that Help Me Stay Efficient AND Productive Jan 15, 2020
    Show notes

    "We first make habits, and then our habits make us." John Dryden

    There's no doubt that habits play a huge role in the success (or failure) of a business. While we all live by habits, some habits are more intentional than others. Today I'm sharing 5 habits I have developed that help me stay efficient AND productive.

    My top 5 habits are:

    1. review my projects / PM system daily
    2. end of day standup
    3. time blocking
    4. remove distractions
    5. create your personal non-negotiables

    Hopefully you can take one, some, or all of these and start testing and applying them to your business. I can guarantee you that if you stay consistent on them, they will help you be more efficient and productive in your business. I'd love to hear how it's going for you if you try any of these! Tag us on Instagram @rlclockwork ! We would love to hear which one you try or if there are other habits that are working for you that we should know about!


    33: Clockwork Rockstars + How They Did It Jan 08, 2020
    Show notes

    This episode is super special because, not only am I sharing incredible WINS of Clockwork Rockstars + how they did it, I'm doing it with my lead team member, Emily! Since one of Emily's Clockwork hats is coaching within our Accelerator program, I thought who better to join me to shout out some of our incredible students and hopefully inspire you as you kick off the New Year in your business!

    Since our Run Like Clockwork QBR (Queen Bee Role) is keeping our students accountable, we've integrated badges into the Clockwork Accelerator program that our students can collect throughout the program and earn rewards. Think Girl/Boy Scouts badges for your business. How cool is that?!

    The badges that some of our Clockwork Rockstars earned that we highlight are:

    • ACDC Rockstar
    • Systems Snatcher
    • Graduate
    • 2 Week Vacation
    • Converts Like It's Hot

    We share these wins with you so you know it happens incrementally over time + it is possible. These business owners came into our Accelerator program less than 6 months ago and are already experiencing so many wins!

    Qualities that helped these students have incredible wins (+ will help you too):

    • open to new ideas
    • do the work, show up on calls, ask questions
    • take advantage of every resource presented to them
    • ask for things that they need
    • focus on implementing

    If you're interested in joining us within our Run Like Clockwork Accelerator, we would love to support you this year in designing a business + team that runs itself! You can find all the details here.


    32: The Power of Big Thinking (Designing Your 2020 Plan) Jan 01, 2020
    Show notes

    Wow! With 2020 (and a new decade!) HERE, I thought it would be perfect timing to talk about the power of big thinking and designing your 2020 plan. I know many business owners struggle with making time for the visionary pieces of the business.

    If you're like so many of our clients and entrepreneurs we talk with, you're a high achiever and pride yourself with being a "hard worker." That can be one of the reasons that it's challenging for you to get out of the Doing aspect of your business and step more into the Design aspect and highest value activities as the visionary.

    On this episode I share why thinking of yourself as a super visionary as well as valuing that side is vital for leading as the captain of your ship.

    I go into more detail on being the captain of your ship and Doing vs Designing in my free Find Your Business Bottleneck workshop and Quickstart Guide - my gift to you.

    The reason you may be avoiding design time is that it often has delayed gratification, so it may be more challenging for you initially because DOING involves more instant gratification which you're likely addicted to! We're biased towards quick wins. Often the visionary, strategy + longer term higher level leadership work we need to be doing doesn't come with quick wins.

    Some tips for making sure you have design time planned in:

    • block off the time ON THE CALENDAR for "designing"
    • share with your team to keep accountable
    • step away from the computer
    • do something that inspires you

    If you're interested in joining us within our Run Like Clockwork Accelerator, we would love to support you this year in designing a business + team that runs itself! You can find all the details here.

    Happy New Year + decade!


    32: Prioritizing Presence... not presents Dec 18, 2019
    Show notes

    I thought this would be the perfect time of year to talk about the idea of balance vs. presence.

    I've never been a fan of balance personally, it just doesn't make much sense to me and always leaves us feeling guilty or split between our worlds. Even the idea of the word balance makes us feel like things should also be split EQUALLY in terms of time in order to be balanced, but that's just one measure. I think more importantly we want to think about our presence during those times. Because otherwise we're constantly somewhere else in our minds anyway.

    I also share my concept of making "minimum payments" in certain areas of your life during different seasons versus trying to do it all and balance it all.

    Our goal + focus shouldn't be to create balance with all the things going on in our lives, that's misleading, but rather start prioritizing and focusing on being present. There's no upside in feeling bad about being at work or with family. I have a shirt that says -- wherever you are, be there -- and that really sums up this idea completely.

    YOU are responsible for your thoughts though so it takes time + attention + intention to even have the awareness that you're not present and then snap back to the moment. This won't be easy and it won't happen overnight, but it will also be an energy saver for you as it takes a lot of energy to mentally be in 2 places at once.

    Some quick tips to be more present:

    • Identify the moment you're currently in.
    • Listen more closely.
    • Be okay with not knowing everything.
    • Reduce the distractions.
    • Remove yourself from the digital world.

    Happy holidays + we're wishing you a season of PRESENCE over anything else.


    30: How My 4-Week Maternity Leave Will Work Dec 11, 2019
    Show notes

    As we continue preparing for our own 4-week "vacation" we're taking you behind the scenes again this week to share the nitty gritty logistics of HOW this will all work.

    What are the rules for this maternity leave / vacation?

    How will the team handle things on the day-to-day while Adrienne is away?

    Will they be able to reach out if they need something?

    What happens to your clients during this time?

    How do you handle areas of the business that feel confidential?

    Adrienne is diving into all your questions about her upcoming maternity leave and give you the inside scoop on how a 4-week vacation should work, why it's not going to go perfectly, and what to do once you return to make things run without you, in perpetuity.

    Share with us on Instagram if you've got other 'behind the scenes' questions that you'd love for us to answer on an upcoming episode!


    29: Why I'm Taking a 4-week Maternity Leave Dec 04, 2019
    Show notes

    The Clockwork baby countdown is ON and Adrienne is taking you behind the scenes this week into her own 4-week maternity leave / vacation preparation. And the first question we've got to dig into for all the mama's out there is … WHY a 4-week maternity leave?!

    For some of you, taking 4-weeks away would be a dream, and for others, you feel it's not enough. And in this episode Adrienne shares a behind the scenes look at her own decision to take 4 weeks away once the newest Clockwork baby arrives.

    She shares:

    • why she picked 4-weeks?
    • what will happen after those 4-weeks?
    • Her additional plans in case she wants more time off
    • how much time she'll spend in the business once she returns
    • And … what she'll do with the baby!

    Whether you're prepping for a maternity leave, a 4-week vacation … or just clockworking the business so you can be better prepared for the future, this episode will give you ideas and insights on why 4-weeks in the minimum you need to step away for.

    Share with us on Instagram if you've got other 'behind the scenes' questions that you'd love for us to answer on an upcoming episode!


    28: Mike's Best 4-week Vacation Tips! Nov 27, 2019
    Show notes

    As Adrienne prepares for her upcoming maternity leave, she asked Mike for his best 4-week vacation advice. Since he's been on 2 already and about to take his 3rd in December, he's learned a lot about how to physically and emotionally prepare for 4 weeks away from the business.

    Mike shares about his own challenges + experiences, what he wishes he would have differently as well as:

    • how to get your brain to finally shut off,
    • the need to become a super-visionary,
    • why you need to watch-out for your ego when you go on vacation,
    • and why damage to the business while you're gone is a GOOD thing!

    Whether you're ready to take your 4-week vacation soon, or you've got a year to plan --- this episode will be a game changer for you to start thinking about and implementing NOW as your prepare for your own Clockwork operation vacation!


    27: Baking Generosity into Your Business Nov 20, 2019
    Show notes

    Generosity is one of our core values at RLC and one of my personal core values too. It's something that we've baked into our culture and into our company and I know many of our current and past clients are also motivated by generosity and value it deeply and end up incorporating giving into their culture and business models too.

    There are 3 ways to give:

    • Money -- give money to a cause you care about. Work this into your business model so that it's not an afterthought that you never have money for, but rather a part of the pricing + financial model! If you can't give 10%, start with 1%. This is about building a HABIT. It will be much harder to give away $100,000 once you make a $1Million if you've never given away anything before, believe me! Start small with stretching that muscle and habit.
    • Expertise -- give of your strengths / expertise to a non-profit organization that may need it! We have a scholarship fund and application process where we award non-profit founders with access to our Accelerator program -- non-profits operate just like businesses, with way smaller operating budgets and they need operations support -- so that's one way we can give back and create a ripple effect with our impact.
    • Time -- give your time in service of their cause. Giving your time will help you feel more connected to the cause as you see the impact right away. It also creates tons of perspective on how much you currently have and helps you increase your own gratitude.

    Have open hands -- we often feel that if we don't hold on tightly to our money, it will slip away, but when you open your hands and give it allows even more to flow back to you. You allow the dollars to leave and the freedom to enter.

    Pick one of these 3 ways of baking generosity into your own business and get started! Set goals for yourself of how you're going to incorporate the other ways in the future. Start with the one that feels easiest + most accessible right now, and then build from there!

    Share with us on Instagram what you're going to start with, we can't wait to hear how you decide to bring more generosity to the culture through this exercise!


    26: 3 Lessons From a Week-Long Vacation Nov 13, 2019
    Show notes

    Tyler and I just got back from a week-long babymoon -- that's a vacation before your baby arrives if you're new to the lingo like me. And I thought it would be fun to have him on and share what our biggest takeaways from this trip were as it relates to clockworking our own business.

    1. When I'm not around, the team challenges themselves to be more resourceful and autonomous (proud mama) — sometimes you need to leave to give them the confidence they need.
    2. Team actually feels the interruptions just as much as you do sometimes — they got so much accomplished while I was gone because they weren't stuck in the deciding distractions all day long back and forth — that's a huge inefficiency, whether it's because you're the one getting asked the questions or the one who can't make decisions without someone else. So because they felt the confidence to keep moving forward and make decisions in their areas, it allowed them to more efficient and productive without me!
    3. I was able to be fully present this trip versus worrying and thinking about the business the entire time.

    Time away always exposes the weaknesses and that's the only way we can improve! Schedule your 1-week vacation NOW and let us know on IG (@rlclockwork) what your biggest takeaway from this episode was!


    25: The True Cost of Free Nov 06, 2019
    Show notes

    I was chatting with a long-time client this past week and she was sharing with me some of the decisions she was making around where the team was spending their time, if they're going to continue with some big projects and and how they're testing different things for the future to maximize their ROI.

    And while this may seem like your run of the mill coaching call there was something she's doing very differently this year than she has in the past because of clockwork.

    She's looking at the true cost of things in the business and making decisions from there versus blindly.

    Their company does a lot of content marketing — as many of us do — and one of the things they've been working to understand is the true cost of a free blog post. That's right — the COST of a free blog post. And it's not FREE.

    Their team calculated how much time it's spending them to write, edit, and then format each blog post — and then was able to calculate the cost by multiplying each team member's hourly rate by their time spent and adding it all up. On average ~ $300 per blog post. Not cheap. That's at least $1200/month we're talking and sometimes double that depending on how many posts they have planned.

    Now that's not the end of the equation though...it would be easy to just say — well, that costs too much let's stop doing it. But we do content marketing for a reason — to connect with our community and eventually create sales. So, they now need to make sure they can track the conversion metrics related to this blog post to see how much each blog post is actually WORTH to them. How much does it earn them over time so that we can make a better decision.

    Turns out — they're best blog posts have earned them over $30,000 over time by turning those readers into digital course purchasers at the end of the post. And we have another client who has earned multiple 6 figures from one blog post alone. But on average — each post is generating $500 — so we can still make the decision that this is a good investment. Spend $300, earn $500. But again...they don't stop there — because I want them to also analyze if there are other more profitable ways to earn that $500 that may be worth investing more of their resources in. Limited resources means constantly making decisions on where to spend that time, money and energy to get the MOST results out of it.

    THIS is the value of knowing your true costs, your real metrics and then being able to make better business decisions from there.

    I know we've been talking about free content here, but the same rules apply for your products, your programs, and everything else your business does. You need to have clear metrics of what the true cost is — including team time which most people leave out when doing their Profit/ Loss statement on a launch for example — oh we spent $20,000 on ads and made $50,000 — but if you also spent another $20,000 on team time developing assets + resources or delivering the program or answering customer support responses, we need to add that cost in to really know if something is profitable or not a good use of our resources.

    If you're constantly asking yourself "hey, where did all that money we made go!?" or not feeling very confident when making decisions about what to trash and what to hold on to in the business...then we've got to get a better handle on where your time is going, where the teams time is going, and what each project truly COSTS you, so that we can calculate the real profitability and make better and more efficient decisions.

    This is where you can get efficient much more quickly + confidently, and then be able to double-down + pour resources onto the things that are working well...creating even faster growth opportunities too.

    If you haven't done a 4D time tracking exercise yet — I encourage you and the team to start there! This data and the metrics you can be tracking alongside of it are invaluable to your business!

    Grab your time tracking sheet here.

    If this was helpful for you — share this episode with a CEO friend! They'll thank you later + tag us on instagram!


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