Show notes
Today, I'm talking with Instagram expert, Sue B. Zimmerman. We talk about how to win on Instagram NOW -- what's working and what's not. Listen to me in the hot seat as Sue critiques my Catch My Party Instagram page. She was definitely blunt, but since I'm always looking to learn, I was interested to hear what she had to say. I think you will be too! Resources: Social Media Examiner Social Media Marketing World Sue B. Zimmerman Catch My Party Catch My Party Instagram MiloTree * May contain affiliate links. If you click and make a purchase, I might receive a small commission at no cost to you. Transcript: How To Win On Instagram NOW With Sue B. Zimmerman Host: [00:00:03] Welcome to The Blogger Genius Podcast, brought to you by MiloTree. Here's your host, Jillian Leslie. Jillian: [00:00:11] Hello, everybody. Welcome back to the show. I am so excited to introduce my guest today because I am a fan girl of hers. This is Sue B. Zimmerman. Jillian: [00:00:24] I think of her as an Instagram guru. She's like a social media educator, she's a business coach. According to The Huffington Post, she's "one of the top 15 must-follow women entrepreneurs." If you are not following her, I recommend you do so. Welcome to the show, Sue. Sue: [00:00:43] Hey, it's really great to be here. And I love that you told me when we were pregaming, that you heard me in your ears when you were on vacation in Hawaii years ago. Jillian: [00:00:52] Yes. It was just as Instagram was this kind of cool platform, but nobody yet had cracked the code of how to use it for business. Jillian: [00:01:04] And all of a sudden I was listening to a podcast when you were on it, and you started talking about that and you made my eyes go wide. I think it was a podcast on Social Media Examiner. Sue: [00:01:18] Yes. Probably, because you said that you then met me at Social Media Marketing World this past year. Jillian: [00:01:22] Yes. And I stalked you. I ran off the stage and followed you, kind of into the back, where I shouldn't have been. And I said Sue, please come on my podcast. Sue: [00:01:33] Oh that's so funny. I do remember you now, and yes I do have a lot of stalkers but I love all of them, so it's all good. Jillian: [00:01:40] I feel like I want to start from the beginning, but I also want to make sure we touch on all the stuff that's happening on Instagram. Because there have been so many new things rolled out just in the last month or so. Instagram is a village Sue: [00:01:55] Yeah, this might set you up for some good questions, and I know that you have some in mind but let me just first say to everyone listening that, you know, Instagram is really a village. There's over 1 billion monthly active users now. Sue: [00:02:11] When I first started teaching six years ago, there was 140 million active users so the app is growing like crazy. And now there are neighborhoods in the village. That's what I like to say. On Instagram, your feed is your digital magazine Sue: [00:02:24] I use this analogy, I think it really makes people think more clearly about this app. So we have our feed which is what we've had all along, and that essentially is your digital magazine where the bio is the cover of that magazine; who you are, what you do, why you do it, and how you're different from everyone else that does what you do. Sue: [00:02:45] And then your feed is a representation visually of that content that you promised in your bio. And then we have another neighborhood which is our stories. Jillian: [00:02:55] Yes. Instagram Stories is another neighborhood in that village Sue: [00:02:56] And there's a street in that neighborhood called Highlights, because in order to have highlights, you have to pull down the content from the Stories and bring those resources into your highlights. And then we have Instagram Live, the third neighborhood. And then finally we have IGTV. Sue: [00:03:13] So there is a lot that we can talk about, but I want the listeners to know that no matter which neighborhood you commit to visiting and hanging out in, it's essential that you always show up with purpose focus and attention in a branded way that your followers will connect to you right now. Jillian: [00:03:35] What do you say though to entrepreneurs, so our audience is bloggers, small business owners, that kind of thing. And I always say this, their most limited resource is time. Sue: [00:03:48] Right. Jillian: [00:03:49] So you're telling me there are all these avenues, all these places where I might need to be. Sue: [00:03:55] Right. Well I mean I coach a lot of clients, and I have a lot of people in my VIP community for Ready Set Gram which is our signature course. And I tell people that you should not feel like you need to be everywhere because your competitor is, you need to be where you're happy being, where it doesn't really feel like work. Choose a social media platform that doesn't feel like work Sue: [00:04:19] If you're saying, oh my god, I've got to go post on Instagram it totally sucks, and I just checked it off my to-do list, next! You probably shouldn't be there, because so much of the success on Instagram happens after the post with engagement which we can get into soon. Sue: [00:04:33] But I tell my clients to master one social platform, know every nuance, every tidbit of information on how to excel and show up in a way that people are going to remember you so that you stay top of mind. Sue: [00:04:49] The more you spread yourself too thin and you just do random things, you're just going to get random results. Sue: [00:04:55] And that's the problem with most busy solo entrepreneurs, creative-preneurs is they just do random things thinking that they need to do all the things and and they don't have any traction. Jillian: [00:05:06] Got it. Okay. So if I were an entrepreneur today and given that you you laid out all these different features and places on Instagram, can you recommend one over the other? What part of Instagram should I focus on? Feed, Stories, Instagram Live, IGTV? Sue: [00:05:23] It goes back to what do you enjoy doing because a lot of people hate being on video. So they like have palpitations about like doing Instagram Live or doing IGTV, or maybe showing up in their Stories. Sue: [00:05:35] You know it has to be where you have a comfort level. And when you have a comfort level, you have confidence, and when you have confidence you show up in a great way. Sue: [00:05:43] The minute you are not comfortable doing something, it just doesn't translate well and again you get those mediocre results. Jillian: [00:05:53] Got it. OK. Because right now I have to say, a switch turned in me where I said I want to be more active on Stories. I was having those heart palpitations just feeling like Oh I don't know what to put on. And I don't think people are going to really care. Jillian: [00:06:13] And then I somehow shifted my mindset and said let's play around with this. Let's start exploring gifs and music, and all these new features and just have fun with it. And I know that for example, in my Stories they're going to go away in 24 hours. And that freedom has really helped me. Sue: [00:06:36] Oh yeah. I mean, first of all people, a lot of people really love my persona because I am so real and relatable and not perfect by any means, and I show up in that way in my Stories. What is the magic of Instagram Stories? Sue: [00:06:52] And so you get a real sense of the intimacy of that person and that, to me, is the magic of Instagram Stories. When you can craft a story that is entertaining, compelling, interesting, funny, behind-the-scenes, you name it. Sue: [00:07:06] If you can really connect to your followers in some way that makes them want to engage and converse with you, you now have a conversation. Jillian: [00:07:18] OK so I just have to interrupt, I see people though, in their Stories and let's say they have Etsy shops, or let's say they're creative in some way, but I'm watching their Story, their kids jumping in the pool and I don't care that much. So then I get worried like, I don't want to show my kid jumping in the pool. Sue: [00:07:43] Oh, agree. I know I am not interested in a day in the life of you as a mom. You know, what you do, what you eat, where you go that's on a personal-business account not a business-business account not a business Instagram account. Sue: [00:07:58] So I have two accounts, you probably know this. I have a personal, where I show the day in the life of a busy entrepreneur. Why you want a personal and a business account on Instagram Sue: [00:08:05] And yes I do show you my husband occasionally, and my kids, my dog, where I go, where I shop, where I eat, where I travel and people like that, because a lot of people live vicariously through my travels, because I am on the go, and I show them things that they never would have seen. And I do it in a way that is entertaining. Sue: [00:08:24] Now on my personal account, the Instagram Expert, I'm always showing up with and only with Instagram-related content for tips and strategies and news and tactics. And it's very laser focused. Sue: [00:08:37] I say stay in your lane. Stay in your lane and don't detour. The minute you detour and show me that you're having... you know cheers, it's 5:00p.m. somewhere, Margarita time like I don't care. Jillian: [00:08:50] Right. Sue: [00:08:51] Good for you. Exactly. Jillian: [00:08:53] Okay, I get it. So you then use both accounts very differently. Sue: [00:08:59] Oh yeah I'm very intentional, very very intentional. So Sue B. Zimmerman is literally me. If you want to connect with me as an entrepreneur. Sue: [00:09:11] I don't know if you know this, I've been an entrepreneur. since I was 13. I've had 18 businesses. I had my first million dollar business when I was 22. I was on QVC. Sue: [00:09:21] I've got lots of wisdom and information that backs up the claims of everything I teach and do. It's based on experience and not just you know "I'm an expert." It's like I had success in my store on the Cape using Instagram first. And I had a very very successful store. Sue: [00:09:42] I decided that I wanted to teach other people how to have the same kind of success because retailers were challenged and struggling and that's really how I got into starting to teach Instagram is as a small business owner who went through it. Sue: [00:09:57] I was on Twitter, Facebook, Foursquare, doing everything to get more customers, and the minute I started using Instagram, my sales increased dramatically, so much so that I'm just like this is crazy. And so I just knew I was on a mission. Sue: [00:10:18] Do you know who John Lee Dumas is? Jillian: [00:10:19] Of course! Sue: [00:10:19] John Lee Dumas is a good friend of mine, he interviewed me on his podcast. And if you go search Sue B. Zimmerman, John Lee Dumas, you'll see he challenged me on that interview. Sue: [00:10:27] I said, I did a video kind of staking my claim teaching Instagram and that video's like five years old. I got back from a conference and just said I'm going to teach everyone all over the world how to use Instagram. Sue: [00:10:43] So like I just kind of manifested what I wanted and I don't stop till I get what I want. I'm that entrepreneur. I'm that focused that determined. Sue: [00:10:52] And so six years later. Yes, six years later I have a business that's thriving, it's extremely successful. I have two full time employees. I have five contractors. We're a mighty team of seven and I play to my strengths every day. Sue: [00:11:09] And not everyone has that luxury. I don't want to go down a rabbit hole here with you, but that's just to give a little context to everything I'm saying. Jillian: [00:11:16] Absolutely. Absolutely. OK so here's here's my question, is the goal with Instagram connection? Is it, I want people to interact with me? Or is it I just want to kind of blast out my life? Instagram is about connecting and having a conversation Sue: [00:11:33] No no no. I mean everything's always, like I said, with intention. I believe that a comment on Instagram, if someone leaves a comment on Instagram, a real comment, not a follow me BS but I hope I can say that on your podcast. Sue: [00:11:50] OK so if somebody leaves a real comment in my mind, that is permission for you to have a conversation, meaning you can respond. I mean you should. You should respond to every comment. Sue: [00:12:03] But meaning you could take that conversation deeper if you wanted, to you could strategically have conversations one to one in the Instagram Direct Message because conversations lead to building a thriving community. Sue: [00:12:16] And when you, and when you have a thriving community of people who champion for you and endorse what you do, and talk about you, when you're not listening and tag you on posts and repost your content then you have conversions. Sue: [00:12:29] And conversions, we all want them. Are things like growing your email lists or actually selling something but it doesn't start there. And that's where people have the biggest problem. They want to have a sale first without even saying hi or commenting or connecting. Sue: [00:12:48] You've got to connect with a comment to have a conversation, you know to take that conversation deeper. And I do this. I have blocks on my calendar, twice a day, where I am spending time engaging in real conversations, and people ask me questions I answer. I direct them to a blog post I've written I've direct them to an IGTV video I've done. I direct them to an Instagram post. Sue: [00:13:15] I give them the information they need and I build that trust and so when they are ready to purchase something from me, or maybe join my group coaching or buy my hashtag handbook or purchase one of my social media classes, like my instagram Story class or a hashtag class or a course I can direct them where they need to go and not sell them. Sue: [00:13:37] No one likes to be sold to. No one. People want the thing that's going to help them get what their pain point is, like what are their challenges. Jillian: [00:13:47] Right. As a busy entrepreneur I think that we think about Instagram as brand building. And by the way, that's really abstract. How Instagram is brand building Jillian: [00:14:01] I think we think about it in a really abstract way and what you're saying is very different. Sue: [00:14:06] Oh but also I believe when it's done well, absolutely it's brand building. If you have a branded look and feel an energy around your content, you will attract your tribe. You will attract those that you are trying to serve. Sue: [00:14:23] But if it's not branded or there's not a theme or a message or information that's relevant to attract that person you're not going to have results. Jillian: [00:14:35] Right. But I think though you're taking it to another level then I think I typically think, when I think of Instagram. Which is for me it's more amorphous brand building. Jillian: [00:14:46] So for example, Catch My Party, which is our first business. We have something like 150 thousand Instagram followers, and we show off content from our site which is all about parties. People upload their photos of their beautiful parties we show them off. Jillian: [00:15:04] And so for me it's always felt like this is our way of giving back to our community, to say here we want to highlight these people who've done amazing work, hopefully send some followers their way. But I think that I have not taken it to another l…
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