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    Business

    The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX

    Marketing technology, AI, and customer experience, explained by the people building it. Three times a week, Greg Kihlström interviews CMOs, product leaders, and martech executives from platform companies like Adobe, Braze, Qualtrics, Salesforce, and Optimizely, and brands like Marriott, Georgia-Pacific, Nestlé, and Zoom about what is actually working inside enterprise marketing organizations.

    Each episode runs 20–30 minutes: one guest, one specific problem, no filler. Recent conversations cover what changes when AI agents enter the discovery and purchase path, how to move past traditional A/B testing with reinforcement learning, closing the AI capability gap inside marketing teams, and where personalization stops paying off.

    Who it’s for: CMOs, VPs of marketing, martech and marketing operations leaders, and CX practitioners at enterprise brands and the platforms that serve them.

    Greg Kihlström is an AI transformation advisor to leading brands, a martech futurist, a keynote speaker, and the author of over 25 books on marketing technology, including the Agile Brand Guide series. He has hosted The Agile Brand since 2019 — 900+ episodes, and highly rated across all podcast platforms.

    New episodes drop at least three times a week. Follow the show so new episodes arrive automatically.


    Hosted on Acast. See acast.com/privacy for more information.

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    Copyright: ©2019-2025 The Agile Brand, LLC

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    Latest Episodes:
    #64 Content and the Customer Experience, Part 2 Mar 24, 2020
    Show notes

    Part 2 (of 3) of a series brought to you by TEKsystems where we will discuss content and CX. Today we’re going to talk about technology and its role in enabling a great content strategy in today’s enterprise, as well as some of the challenges that...

    Hosted on Acast. See acast.com/privacy for more information.


    #63 Content and the Customer Experience, Part 1, with Steve Householder and Burk Buechler from TEKsystems Mar 17, 2020
    Show notes

    Part 1 (of 3) of a series brought to you by TEKsystems where we will discuss content and CX. Today we’re going to talk about how content supports business outcomes, the critical importance of a content strategy in CX, and data’s role in a content...

    Hosted on Acast. See acast.com/privacy for more information.


    #62 Culture, Values and the Employee Experience with David Rodriguez, Marriott International Mar 10, 2020
    Show notes

    Today we’re going to talk about the importance of values and culture in the employee experience. As companies continue to compete for both talent and customers, experience becomes a differentiating point. Brands that don’t put their employees first will not be as competitive in a marketplace driven by experience.

    I'm joined by Dr. David Rodriguez, Global Chief HR Officer, Marriott International to the show to discuss this important topic.

    Hosted on Acast. See acast.com/privacy for more information.


    #61 Orchestration and Customer Experience with Tim Claytor, Kitewheel Mar 03, 2020
    Show notes

    A discussion about customer journey orchestration and its power in creating great customer experiences with special guest Tim Claytor, SVP Partnerships at Kitewheel.

    Hosted on Acast. See acast.com/privacy for more information.


    #60 Technology & Customer Experience with Charlie Oliver, Tech 2025 Feb 25, 2020
    Show notes

    I am joined by Charlie Oliver, Founder & CEO of Tech 2025. Technologies like artificial intelligence, virtual and augmented reality, automation and many others promise better data, better access, and better ways of reaching customers. But what about the customers’ perspective? How will these technologies help customers solve their challenges more easily and offer a better customer experience with products and services they regularly interact with?

    Hosted on Acast. See acast.com/privacy for more information.


    #59 The Customer Journey and the Modern Restaurant Experience with Sherif Mityas, TGI Fridays Feb 18, 2020
    Show notes

    I'm joined by Sherif Mityas, Chief Experience Officer at TGI Fridays. Today we’re going to talk about the customer journey and the modern restaurant experience. Personalization, automation and customer journey orchestration are playing a larger role...

    Hosted on Acast. See acast.com/privacy for more information.


    #58 Maintaining a Strong Company Culture Amidst Growth Feb 11, 2020
    Show notes

    A discussion about organizational culture and employee experience with special guest Traci Schweikert, VP Human Resources of POLITICO.

    Hosted on Acast. See acast.com/privacy for more information.


    #57 The Power of Employer Brands with Frans Mahieu, Kimberly-Clark Feb 04, 2020
    Show notes

    I'm joined by Frans Mahieu of Kimberly-Clark. A discussion of the importance of employers being intentional about their branding and experience for potential and existing employees.

    Hosted on Acast. See acast.com/privacy for more information.


    #56 The Agile Consumer Jan 30, 2020
    Show notes

    In this episode, I talk a bit about my new book, The Agile Consumer, which discusses the continually evolving brand-consumer relationship. As consumers have more choice, options, and agency to make purchasing decisions, their power increases in the dynamic. This also means that brands need to find new ways to reach and provide meaningful solutions to their challenges.

    Hosted on Acast. See acast.com/privacy for more information.


    #55 Cutting Through the Clutter Jan 28, 2020
    Show notes

    It's important for brands to cut through the clutter and meaningfully reach their customers. The agile brand will be successful in an age of continual disruption because it finds a way to meaningfully connect with people. That doesn’t mean...

    Hosted on Acast. See acast.com/privacy for more information.


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