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    Business

    The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX

    Marketing technology, AI, and customer experience, explained by the people building it. Three times a week, Greg Kihlström interviews CMOs, product leaders, and martech executives from platform companies like Adobe, Braze, Qualtrics, Salesforce, and Optimizely, and brands like Marriott, Georgia-Pacific, Nestlé, and Zoom about what is actually working inside enterprise marketing organizations.

    Each episode runs 20–30 minutes: one guest, one specific problem, no filler. Recent conversations cover what changes when AI agents enter the discovery and purchase path, how to move past traditional A/B testing with reinforcement learning, closing the AI capability gap inside marketing teams, and where personalization stops paying off.

    Who it’s for: CMOs, VPs of marketing, martech and marketing operations leaders, and CX practitioners at enterprise brands and the platforms that serve them.

    Greg Kihlström is an AI transformation advisor to leading brands, a martech futurist, a keynote speaker, and the author of over 25 books on marketing technology, including the Agile Brand Guide series. He has hosted The Agile Brand since 2019 — 900+ episodes, and highly rated across all podcast platforms.

    New episodes drop at least three times a week. Follow the show so new episodes arrive automatically.


    Hosted on Acast. See acast.com/privacy for more information.

    Advertise

    Copyright: ©2019-2025 The Agile Brand, LLC

    • Apple Podcasts
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    • Spotify

    Latest Episodes:
    #380: Culture that benefits employees, customers, and the business with Steve Robinson, former CMO at Chick-fil-A Jun 14, 2023
    Show notes

    Today we’re going to talk about building the kind of corporate culture that benefits employees, customers, and the business itself with a leader that helped build a brand that is known far and wide for its commitment to employee and customer experience.

    To help me discuss this topic, I’d like to welcome Steve Robinson, Author, Speaker, and Consultant at S. Robinson Consulting, and the former EVP and Chief Marketing Officer at Chick-fil-A.

    RESOURCES

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow

    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


    #379: Creating a truly accessible customer experience with Yaddy Arroyo, Truist Jun 12, 2023
    Show notes

    Today we’re going to talk about creating truly accessible interfaces across a variety of mediums and channels.

    To help me discuss this topic, I’d like to welcome Yaddy Arroyo, VP and Principal VUI Designer at Truist.

    RESOURCES

    Truist website: https://www.truist.com

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow

    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


    #378: CX and Professional Services, Part 2 with Tammi Nagucki, Environmental Design Group Jun 09, 2023
    Show notes

    I am here in Durham North Carolina at the 2023 CXPS - that’s Customer Experience for Professional Services - Conference. Today we’re going to talk about CX and professional services and some of the unique challenges and opportunities.

    To help me discuss this topic, I’d like to welcome Tammi Nagucki, Principal - Marketing and Client Experience at Environmental Design Group.

    RESOURCES

    CXPS website: https://clientexperience.org/cxps-conference/

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow

    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


    #377: Beyond Customer Loyalty: Building a Cult Brand, with Chris Kneeland, CEO of Cult Collective Jun 07, 2023
    Show notes

    Today we’re going to talk about how to go beyond simply having happy customers or even loyal ones, and follow the examples of iconic well-loved brands and create a cult brand of your own.

    To help me discuss this topic, I’d like to welcome Chris Kneeland, Co-Founder of Cult Collective and The Gathering.

    RESOURCES

    Cult Collective website: https://cultideas.com/

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow

    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


    #376: Improving Customer Education for Better CX with Jack Foster, Workramp Jun 05, 2023
    Show notes

    Today we’re going to talk about customer education to improve the customer experience, and we’ll be talking about how to improve the employee experience through education as well.

    To help me discuss this topic, I’d like to welcome Jack Foster, CMO at WorkRamp.

    RESOURCES

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow

    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


    #375: Creating best-in-class personalized customer experiences with Pini Yakuel, CEO at Optimove Jun 02, 2023
    Show notes

    Today we’re going to talk about creating best in class personalized, cross-channel customer experiences, using a CDP, AI, orchestration, and more.

    To help me discuss this topic, I’d like to welcome Pini Yakuel, CEO at Optimove.

    RESOURCES

    Optimove website: https://www.optimove.com

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow

    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


    #374: Customer Lifetime Value and Journey Orchestration with Matthew Egol, JourneySpark Consulting May 31, 2023
    Show notes

    I’m excited today to be talking with someone who I’ve collaborated on a few articles with amongst other things. We’ve discussed AI, Customer Experience, and Journey Orchestration based on our experiences working with leading brands.

    I’d like to welcome Matthew Egol, Founder & CEO of JourneySpark Consulting, and today we’re going to talk about true, customer-centric journey orchestration.

    RESOURCES

    JourneySpark Consulting: https://sites.google.com/view/journeysparkconsulting/about-us/our-partner-network

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow

    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


    #373: Maximizing business value with FinOps, Part 2, with Kalika Prasad Maheshwari, TEKsystems May 29, 2023
    Show notes

    I’m excited to introduce part 2 of a special series about how organizations can maximize business value with FinOps in a series brought to you by TEKsystems, a global provider of business and technology solutions.

    To help me discuss this topic, I’d like to welcome Kalika Prasad Maheshwari, senior director at TEKsystems.

    RESOURCES

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow

    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


    #372: Maximizing business value with FinOps, Part 1, with Ani Lingutla, TEKsystems May 26, 2023
    Show notes

    I’m excited to introduce part 1 of a special series about how organizations can maximize business value with FinOps in a series brought to you by TEKsystems, a global provider of business and technology solutions.

    To help me discuss this topic, I’d like to welcome Anil Lingutla, practice director at TEKsystems.

    RESOURCES

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow

    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


    #371: Sustainability as a win-win for customers and the business with Brennan Spellacy, CEO, Patch May 24, 2023
    Show notes

    Today we’re going to talk about how sustainability is no longer an option for brands, and why this is a benefit for both customers and the bottom line.

    To help me discuss this topic, I’d like to welcome Brennan Spellacy, CEO and Co-Founder at Patch.

    RESOURCES

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow

    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


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