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    Business

    The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX

    Marketing technology, AI, and customer experience, explained by the people building it. Three times a week, Greg Kihlström interviews CMOs, product leaders, and martech executives from platform companies like Adobe, Braze, Qualtrics, Salesforce, and Optimizely, and brands like Marriott, Georgia-Pacific, Nestlé, and Zoom about what is actually working inside enterprise marketing organizations.

    Each episode runs 20–30 minutes: one guest, one specific problem, no filler. Recent conversations cover what changes when AI agents enter the discovery and purchase path, how to move past traditional A/B testing with reinforcement learning, closing the AI capability gap inside marketing teams, and where personalization stops paying off.

    Who it’s for: CMOs, VPs of marketing, martech and marketing operations leaders, and CX practitioners at enterprise brands and the platforms that serve them.

    Greg Kihlström is an AI transformation advisor to leading brands, a martech futurist, a keynote speaker, and the author of over 25 books on marketing technology, including the Agile Brand Guide series. He has hosted The Agile Brand since 2019 — 900+ episodes, and highly rated across all podcast platforms.

    New episodes drop at least three times a week. Follow the show so new episodes arrive automatically.


    Hosted on Acast. See acast.com/privacy for more information.

    Advertise

    Copyright: ©2019-2025 The Agile Brand, LLC

    • Apple Podcasts
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    • Spotify

    Latest Episodes:
    #390: Prioritizing what customers both want and need with Bobby Arbuthnot, Unisys Jul 07, 2023
    Show notes

    Today we’re going to talk about prioritization and how to, as advisors both within and outside of a company, balance the things customers need to have versus what you know they need.

    To help me discuss this topic, I’d like to welcome Bobby Arbuthnot, Director Solutions Management, Employee Experience at Unisys.

    RESOURCES

    Unisys website: https://www.unisys.com

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow

    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


    #389: Marketing, AI, and the Omnichannel Experience with Asim Zaheer, Glassbox Jul 05, 2023
    Show notes

    The customer experience continues to be a key point of competition among brands today, and those that can provid more personalized content, offers, and overall experiences are pulling ahead. But businesses cannot close the digital experience gap and meet their customers' expectations if they do not have a thorough understanding of how customers are navigating their digital platforms.

    Today we’re going to talk about how how marketers should be thinking about utilizing AI and marketing and/or CX in the months ahead.

    To help me discuss this topic, I’d like to welcome Asim Zaheer, Chief Marketing Officer at Glassbox.

    RESOURCES

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow

    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


    #388: AI and decision making, prediction, and workflow automation, with Rik Chomko, CEO at InRule Jul 03, 2023
    Show notes

    Today we’re going to talk about some of the powerful ways that AI can augment human capabilities to make decisions, learn from those decisions, and automate processes to reduce errors and improve results.

    To help me discuss this topic, I’d like to welcome Rik Chomko, CEO at InRule Technology.

    RESOURCES

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow

    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


    #387: AI & Machine Learning in the Enterprise, with Scott Love, Lovelytics Jun 30, 2023
    Show notes

    Welcome to a special episode of the show brought to you in partnership with Arlington Economic Development, where we discuss issues related to the workforce, the role of place in the future of work, and the role of the creative sector in a larger business context. We call this Return on Creativity.

    Today we’re going to talk about artificial intelligence and machine learning in the enterprise, where it is today and where it’s currently headed, as well as the role of place in building talented data and technology teams.

    To help me discuss this topic, I’d like to welcome Scott Love, Founder & CEO of Lovelytics.

    RESOURCES

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow

    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


    #386: Intrapreneurship and fostering innovation from within, with Shane Pahl Jun 28, 2023
    Show notes

    In this episode, Adam Chen interviews Shane Pahl, a consultant by trade and organizational anthropologist by training. We discuss such heady topics as defining what intraprenuership means and how we see that play out in the organizations we have both worked with. Take a listen to glean insights on how organizations can cultivate people and foster innovation from the viewpoint of a hired gun brought in from the outside.

    RESOURCES

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow

    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


    #385: Dispelling Myths About Funding Creative and UX: What You Think You're Getting vs What You Really Need with Dan Knuckey and Jason Bowman from The Office of Experience Jun 26, 2023
    Show notes

    Today we’re going to talk about Dispelling Myths About Funding Creative and UX: What You Think You're Getting vs What You Really Need, in a special episode brought to you by The Office of Experience, a design-driven, digital-first, vertically integrated and collaborative agency that believes in the power of ideas and the strength of people. This will also be the first of a quarterly outlook on B2B e-commerce and what brands should be looking out for there.

    To help me discuss this topic, I’d like to welcome Dan Knuckey, Executive Creative Director, and Jason Bowman, Executive Director of UX at The Office of Experience.

    RESOURCES

    The Office of Experience website: https://www.officeofexperience.com

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow

    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


    #384: The Autonomous Enterprise and CX, plus the Ethics of Generative AI, with Tara DeZao, Pega Jun 23, 2023
    Show notes

    The following episode was recorded at PegaWorld Inspire in Las Vegas, and I’m looking forward to this topic as well as sharing the conversation with my guest today.

    Today we’re going to talk about the Autonomous Enterprise and how it benefits the customer experience as well as the business, plus the ethics of generative AI.

    To help me discuss this topic, I am joined by Tara DeZao, Product Marketing Director, AdTech and MarTech.

    RESOURCES

    Pega: https://www.pega.com

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow

    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


    #383: Maximizing events data with JR Sherman, CEO of RainFocus Jun 21, 2023
    Show notes

    Today we’re going to talk about how to create the most business and customer value by maximizing your usage of event data.

    To help me discuss this topic, I’d like to welcome JR Sherman, CEO at RainFocus.

    RESOURCES

    Rainfocus website: https://www.rainfocus.com

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow

    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


    #382: Building Customer Enagement with April Mullen, Braze Jun 19, 2023
    Show notes

    Braze recently released its 2023 Customer Enagement Review, and there are a number of interesting insights found with in it, relating to the customer experience.

    Today we’re going to talk about 3 of the key insights within this report, and to help me discuss this topic, I’d like to welcome April Mullen, Senior Director of Content Strategy at Braze.

    RESOURCES

    Link to 2023 Customer Engagement Review: https://ter.li/1pe3xx

    Braze website: https://www.braze.com

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow

    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


    #381: Narrowing the strategy and execution gap with Alex Castro, CEO of 11:59 Jun 16, 2023
    Show notes

    Today we’re going to talk about narrowing the gap between strategy and execution, and how leaders can be more successful in measuring and improving their team’s results.

    To help me discuss this topic, I’d like to welcome Alex Castro, best selling author, creator/founder of ReM Score™ and CEO of 11:59.

    RESOURCES

    11:59 website: https://www.elevenfiftynine.com

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow

    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


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