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    Business

    The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX

    Marketing technology, AI, and customer experience, explained by the people building it. Three times a week, Greg Kihlström interviews CMOs, product leaders, and martech executives from platform companies like Adobe, Braze, Qualtrics, Salesforce, and Optimizely, and brands like Marriott, Georgia-Pacific, Nestlé, and Zoom about what is actually working inside enterprise marketing organizations.

    Each episode runs 20–30 minutes: one guest, one specific problem, no filler. Recent conversations cover what changes when AI agents enter the discovery and purchase path, how to move past traditional A/B testing with reinforcement learning, closing the AI capability gap inside marketing teams, and where personalization stops paying off.

    Who it’s for: CMOs, VPs of marketing, martech and marketing operations leaders, and CX practitioners at enterprise brands and the platforms that serve them.

    Greg Kihlström is an AI transformation advisor to leading brands, a martech futurist, a keynote speaker, and the author of over 25 books on marketing technology, including the Agile Brand Guide series. He has hosted The Agile Brand since 2019 — 900+ episodes, and highly rated across all podcast platforms.

    New episodes drop at least three times a week. Follow the show so new episodes arrive automatically.


    Hosted on Acast. See acast.com/privacy for more information.

    Advertise

    Copyright: ©2019-2025 The Agile Brand, LLC

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    Latest Episodes:
    #830: Design Systems + Systems Thinking: How to Build a Design Language Your Whole Organization Can Actually Use Mar 19, 2026
    Show notes

    If your brand guide is a book of laws that everyone ignores, how do you create a shared belief that people both follow and actually want to embrace?

    Agility requires a shared understanding that’s more than a set of rules; it's a way of thinking that allows teams to make consistent decisions, even when they’re not in the same room.

    Today, we're going to talk about Design Systems and Systems Thinking, and specifically, how to build a design language your whole organization can actually use. We'll explore why so many design systems fail by focusing on components instead of conviction, and how rooting a brand in a core, shared belief allows it to scale without breaking.

    To help me discuss this topic, I'd like to welcome Jenna Kennedy, Client Strategy at The Office of Experience, and Chris Taylor, Head of Brand Experience at DDN.


    About Jenna Kennedy and Chris Taylor
    Jenna Kennedy: https://www.linkedin.com/in/jennabkennedy/

    Chris Taylor: https://www.linkedin.com/in/chris-taylor-3961b277/


    Resources
    The Office of Experience and DDN: https://www.officeofexperience.com
    This episode is brought to you by The Office of Experience, a design-driven, digital-first, vertically integrated and collaborative agency that believes in the power of ideas and the strength of people.
    Learn more at https://www.officeofexperience.com
    Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74
    Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3

    Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

    Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba

    Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


    #829: ActiveCampaign CEO Jason VandeBoom on AI as foundation versus feature Mar 18, 2026
    Show notes

    If you had to start your business over from scratch today, would you build it the same way, or would you build it entirely around an AI core?


    Agility requires more than just adapting to change; it demands a willingness to proactively dismantle what's working today in order to build what's necessary for tomorrow. It’s about challenging the very playbook that brought you success, especially when a fundamental shift like AI arrives.


    Today, we're going to talk about the playbook for building a unicorn-level business in one era, and the courage it takes to reinvent that playbook for the next. We’ll discuss the difference between using AI as a feature versus using it as a foundation, and how leadership and team structure need to evolve to not just survive, but thrive, during this shift.


    To help me discuss this topic, I'd like to welcome, Jason VandeBoom, Founder & CEO at ActiveCampaign.


    About Jason VandeBoom
    Jason founded ActiveCampaign in 2003 and continues to lead the company as Founder and CEO. Under his leadership, ActiveCampaign has become the leading intelligent marketing automation platform, supporting over 180,000 businesses across 170+ countries.

    Now with over 700 employees across offices in the USA, Europe, Australia, Costa Rica, and Brazil, Jason has transformed ActiveCampaign from a side project to support his studies into a $250m+ ARR privately-owned leader in marketing automation.

    Jason also serves on the board of the Future Founders Foundation, a Chicago-based organization dedicated to empowering the next generation of business leaders and entrepreneurs.
    Jason VandeBoom on LinkedIn: https://www.linkedin.com/in/jvandeboom/
    Resources
    ActiveCampaign: https://www.activecampaign.com/
    The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703
    Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74
    Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3

    Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

    Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba

    Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


    #828: From eTail: Building a long-term creator strategy with Wendy Wildfeuer from Motom Mar 16, 2026
    Show notes

    In a world of fleeting social trends, how do you build a creator strategy that drives measurable, long-term revenue instead of just chasing momentary spikes in engagement?


    Agility requires not just launching campaigns, but building systems that can learn and adapt in real-time based on actual consumer behavior and sales data.


    Today, we're going to talk about the evolution from influencer marketing to true creator commerce. This isn't just about paying for posts anymore; it's about building scalable, data-driven ecosystems where creators become a genuine extension of your sales and merchandising teams, directly impacting the bottom line.


    We are here at eTail Palm Springs, and to help me discuss this topic, I'd like to welcome, Wendy Wildfeuer, Co-Founder at Motom.

    About Wendy Wildfeuer
    Wendy Wildfeuer is a leading expert in the creator economy and social commerce, helping brands and retailers turn creator marketing into scalable, sustainable revenue through Motom’s white-label creator storefront solution, Anchor. Wendy’s career spans leading marketing and monetization for iconic teen brands such as dELiA*s, Alloy, and Gossip Girl. She also played a pivotal role in the rise of YouTube influencer networks and spearheaded NBCU’s first original digital IP production deal for brands with Broadway Video, creators of Saturday Night Live.

    A recognized innovator at the intersection of retail, tech, and media, Wendy brings extensive expertise as brands look to take back control of the shopper journey in a rapidly evolving digital landscape, where social commerce is a critical pillar of a unified commerce strategy.
    Resources
    Motom: https://company.motom.me
    Take your personal data back with Incogni! Use code AGILE at the link below and get 60% off an annual plan: https://aglbrnd.co/r/c43e68ce5cfb321e
    The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703
    Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74
    Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3
    Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom
    Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba
    Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com
    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


    #827: From eTail: Attentive CMO Keri McGhee on getting past AI hype to make the right strategic investments Mar 13, 2026
    Show notes

    We’re all being told to "embrace AI or be left behind," but what if the biggest risk isn't ignoring AI, but implementing it poorly and alienating the very customers we're trying to attract?


    Agility requires not just the speed to adopt new technologies like AI, but the wisdom to discern where they create genuine value versus where they simply add complexity. It’s about constantly testing, learning, and refining your approach to serve the customer, not just the algorithm.


    Today, we are here at eTail Palm Springs hearing about all the latest in e-commerce and retail, and we're going to talk about moving past the hype cycle of AI and getting down to the practical realities of how it's actually changing consumer behavior, and what that means for marketing leaders trying to make smart investments. We’ll get into the nuance of what to automate versus what to keep human, and how to use these powerful tools to build customer relationships, not just transactional efficiency.
    To help me discuss this, I'd like to welcome Keri McGhee, CMO at Attentive.
    About Keri McGhee
    Keri McGhee is the Chief Marketing Officer at Attentive, the AI-powered SMS and email marketing platform helping leading
    brands deliver 1:1 personalized, real-time messaging experiences at scale.
    As CMO, Keri leads strategic global marketing to elevate the Attentive brand and drive growth across every stage of the
    customer journey. She oversees product marketing, revenue marketing, brand and content strategy, events, and partner marketing, ensuring Attentive’s story connects deeply with marketers around the world. With a focus on creativity, innovation, and measurable
    impact, Keri champions marketing that blends data-driven insights with storytelling to inspire and empower brands to build more personal, lasting customer relationships.
    Keri McGhee on LinkedIn: https://www.linkedin.com/in/keri-mcghee/
    Resources
    Attentive: https://www.attentive.com
    Take your personal data back with Incogni! Use code AGILE at the link below and get 60% off an annual plan: https://aglbrnd.co/r/c43e68ce5cfb321e
    The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703
    Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74
    Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3
    Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom
    Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba
    Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com
    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


    #826: From eTail: RTB House's Jaysen Gillespie on performance marketing in an era of signal loss and consumer uncertainty Mar 11, 2026
    Show notes

    WIth consumers increasingly skeptical of advertising, what's the real difference between a brand that's being genuinely helpful and one that's just being creepy?


    Agility requires brands to not just react to consumer behavior, but to anticipate it with smarter technology. It’s about shifting from broad assumptions to a nuanced understanding of intent, especially when economic uncertainty changes the rules of engagement.


    Today we are here at eTail Palm Springs, and we're going to talk about the evolution of performance marketing in an era of signal loss and consumer uncertainty. As traditional methods like third-party cookies fade away, marketers need new tools and strategies that are not just incrementally better, but fundamentally different in their approach to engaging customers and driving results.


    To help me discuss this topic, I'd like to welcome back to the show Jaysen Gillespie, Global Head of Analytics and Product Marketing at RTB House.
    About Jaysen Gillespie
    Jaysen Gillespie is a seasoned product and analytics leader with over 15 years in Adtech and data science. As VP of Global Product Commercialization and Analytics at RTB House, he’s known for translating insights into simple narratives that marketers can actually use. Whether guiding global teams or speaking on stage, Jaysen has a knack for making performance results understandable and immediately relevant. His focus is always on what drives real business outcomes, not just what looks good on a dashboard. For him, data is only powerful when it leads to smarter decisions and measurable impact.
    Jaysen Gillespie on LinkedIn: https://www.linkedin.com/in/jaysengillespie/
    Resources
    RTB House: https://www.rtbhouse.com
    Take your personal data back with Incogni! Use code AGILE at the link below and get 60% off an annual plan: https://aglbrnd.co/r/c43e68ce5cfb321e
    The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703
    Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74
    Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3
    Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom
    Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba
    Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com
    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


    #825: From eTail: Zeta Global Chief Growth Officer Ed See on the expanding (and more demanding) role of the CMO Mar 09, 2026
    Show notes

    As a marketing leader, is your primary job to persuade human customers, or are you now preparing to negotiate directly with their AI agents?


    Agility requires marketing leaders to not only react to market changes, but to become the primary architects of that change within the enterprise. It’s about transforming the marketing function from a cost center into the accountable growth engine for the entire business.


    Today, we are recording from eTail Palm Springs, and we're going to talk about the expanding, and frankly, more demanding role of the CMO. It's a topic that’s front and center here at eTail, where many are discussing how marketing leaders must evolve beyond traditional brand stewardship to become true architects of change—driving cross-functional growth, owning the P&L impact of their investments, and steering the organization through continuous transformation.


    To help me discuss this topic, I'd like to welcome, Ed See, Chief Growth Officer at Zeta Global.
    About Ed See
    As Chief Growth Officer, See leads the charge in accelerating the company’s growth strategy. His priorities include deepening CMO and c-suite engagement, demonstrating the transformative potential of Zeta’s AI-driven solutions, and helping businesses achieve measurable, high-impact marketing outcomes.
    Bringing 30 years of practice to Zeta, Ed was most recently a Partner in McKinsey & Company’s Growth Marketing & Sales practice, focused on helping companies drive growth through modern marketing. While at McKinsey, he worked with large companies to identify growth opportunities and increase the value of their relationships with customers and consumers. His expertise includes digital strategy, digital marketing, growth and marketing analytics, segmentation, and advertising and marketing technology. Over the course of his career, Ed has advised some of the world’s major brands on how to apply new capabilities, analytics, and technology to improve their marketing and sales performance. Prior to joining McKinsey, Ed was a partner at Deloitte and held leadership roles at several other companies. 
    Ed See on LinkedIn: https://www.linkedin.com/in/ed-see-496857/
    Resources
    Zeta Global: https://www.zetaglobal.com
    The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703


    Take your personal data back with Incogni! Use code AGILE at the link below and get 60% off an annual plan: https://aglbrnd.co/r/c43e68ce5cfb321e
    Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74
    Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3

    Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

    Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba

    Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


    #824: From eTail: Furniture.com CMO Dan Bennett on how to win the high-consideration purchase Mar 06, 2026
    Show notes

    What if the biggest friction point in your customer's journey isn't your checkout page, but the overwhelming paradox of choice you’ve intentionally created for them?


    Agility requires not just reacting to consumer behavior, but proactively re-architecting the entire purchase journey based on what the data tells you they *truly* need, even before they know it themselves.


    Today, we are here at eTail Palm Springs, and we're going to talk about tackling one of the biggest challenges in e-commerce: the high-consideration purchase. We'll explore how brands can move beyond simply offering endless options and instead use AI and behavioral data to create a guided, trust-based experience that actually simplifies decision-making and leads to conversion.


    To help me discuss this topic, I'd like to welcome Dan Bennett, CMO at Furniture.com.
    About Dan Bennett
    Dan Bennett is Chief Marketing Officer and founding team member at Furniture.com, where he’s reshaping furniture retail through AI, data, and an open marketplace model. Since 2022, Dan has helped scale the company to 80+ employees across two offices, connecting millions of shoppers with hundreds of brands.
    Before Furniture.com, he was CMO at Packable, a Carlyle-backed e-commerce platform that grew into Amazon’s largest third-party marketplace partner and reached a $2 billion valuation. Earlier, Dan spent over a decade leading digital and brand strategy at McCann and Grey, driving growth for global names like P&G, Facebook, Microsoft, and Nike.
    Dan brings a focus on clear priorities, fast execution, and building teams that fuel sustainable growth.
    Dan Bennett on LinkedIn: https://www.linkedin.com/in/bennettdaniel/
    Resources
    Furniture.com: https://www.furniture.com
    The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703


    Take your personal data back with Incogni! Use code AGILE at the link below and get 60% off an annual plan: https://aglbrnd.co/r/c43e68ce5cfb321e
    Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74
    Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3

    Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

    Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba

    Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


    #823: Hostinger CEO Daugirdas Jankus on scaling from a local player to a global force Mar 05, 2026
    Show notes

    Agility requires a business to both react to market shifts while also building a foundational platform that allows it to scale globally without losing its local touch. It's about having the core infrastructure in place to seize opportunity, wherever it appears.


    Today, we're going to talk about the principles of scaling a business from a local player to a global force. We'll explore how the role of a brand's primary digital asset—its website—is evolving from a simple storefront into a dynamic engine for customer experience and growth, and how to stay responsive in rapidly shifting markets.


    To help me discuss this topic, I'd like to welcome, Daugirdas Jankus, CEO at Hostinger.
    About Daugirdas Jankus
    Daugirdas Jankus focuses on driving global growth and uncovering new opportunities in the fast-evolving digital landscape. With more than a decade of experience in sales, marketing, and business development, he brings a strong track record of scaling business operations worldwide. His insights span the transformation of locally established businesses into global players, the impact of shifting markets, and the evolving role of websites for both individuals and companies.
    Daugirdas Jankus on LinkedIn: https://www.linkedin.com/in/daugirdas-jankus/
    Resources
    Hostinger : https://www.hostinger.com/1
    This show is brought to you by Hostinger, a global all-in-one operating layer for businesses building and running online products. The company combines web hosting, domains, email, website and web-app creation, and business tools in a single environment, with artificial intelligence embedded across its products and operations. Hostinger develops its AI capabilities in-house, enabling rapid product iteration, automation of complex technical tasks, and AI-driven customer support.
    Start your online success now: https://www.hostinger.com/
    Take your personal data back with Incogni! Use code AGILE at the link below and get 60% off an annual plan: https://aglbrnd.co/r/c43e68ce5cfb321e


    Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74
    Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3

    Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

    Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba

    Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


    #822: From eTail: NoFraud Head of CX Breanna Moreno on customer loyalty, post-purchase abuse, and the moments after a sale Mar 04, 2026
    Show notes

    Most brands are investing millions in creating seamless, generous customer experiences. But what if a small fraction of your customers are exploiting that generosity, forcing your best, most loyal customers to unknowingly pay an 'abuse tax' through higher prices or stricter policies?


    Agility requires moving beyond static, one-size-fits-all policies and embedding real-time intelligence into the moments that matter. It's about empowering teams to adapt not just to who the customer is, but what they intend to do right now.


    Today, we are here at eTail Palm Springs and we're going to talk about a massive, and often invisible, threat to brand profitability and customer loyalty: post-purchase abuse. While brands have spent years optimizing the path to purchase, the moments that happen after the sale—returns, refunds, and support interactions—have become a significant source of margin leakage, pitting the goals of the CX team against the financial health of the business.
    To help me discuss this topic, I'd like to welcome, Breanna Moreno, Head of CX at NoFraud.
    About Breanna Moreno
    Breanna Moreno is CX Architect at NoFraud, where she helps ecommerce brands reduce post-purchase fraud and policy abuse while empowering customer experience teams to operate more strategically. With more than 13 years of experience building and scaling high-growth CX organizations, Breanna previously served as Vice President of CX and the first employee at True Classic, leading the support function through rapid DTC expansion and transforming it from a reactive cost center into a data-driven driver of brand performance. Today, she brings that brand-side perspective to NoFraud, serving as a bridge between fraud prevention technology and the frontline teams responsible for protecting revenue, loyalty, and customer trust.
    Breanna Moreno on LinkedIn: https://www.linkedin.com/in/breanna-moreno-183a8459/
    Resources
    NoFraud: https://www.nofraud.com/
    The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703


    Take your personal data back with Incogni! Use code AGILE at the link below and get 60% off an annual plan: https://aglbrnd.co/r/c43e68ce5cfb321e
    Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74
    Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3
    Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom
    Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba
    Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com
    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

    Hosted on Acast. See acast.com/privacy for more information.


    #821: From eTail: CommerceIQ's Himanshu Jain and Bill Schneider on delaying the gap between strategy and execution Mar 03, 2026
    Show notes

    What if the biggest bottleneck in your commerce strategy isn't the strategy itself, but the time it takes your team to actually perform the actions to execute it?
    Agility requires not just having the right insights, but also the operational capacity to act on them at the speed the market demands.
    Today, we're going to talk about a critical bottleneck many brands face: the delay between data-driven insight and real-world execution. Commerce teams are often drowning in data but struggle with the manual, time-consuming work of implementing changes, whether it’s updating product pages or optimizing media spend. This has led to a major shift, where brands are looking beyond traditional agency models and toward a new paradigm of 'agentic AI'—using automated agents to handle execution, freeing up human experts to focus on what they do best: strategy.
    We are here at eTail Palm Springs, and to help me discuss this topic, I'd like to welcome, Himanshu Jain, Co-Founder and Head of Product, and Bill Schneider, VP Product Marketing at CommerceIQ.
    About Himanshu Jain
    Himanshu Jain is the Cofounder and Head of Product at CommerceIQ, a Series D agentic AI company based in the Bay Area. CommerceIQ is a leader in retail technology, having raised $200M from SoftBank and Insights Partners, and serving 10 of the top 12 CPG brands globally. He builds vertical AI and autonomous agent platforms that help the world’s largest consumer brands win across ecommerce and omnichannel retail. Over the past decade, he has repeatedly taken AI products from zero to product–market fit, scaling them into multi-million-dollar businesses across retail media, pricing, supply chain, and digital shelf. With deep roots in machine learning, SaaS and enterprise strategy, he operates at the intersection of advanced AI systems and measurable commercial impact.
    Himanshu Jain on LinkedIn: https://www.linkedin.com/in/bill-schneider-b32a6a/

    About Bill Schneider

    Bill has 20+ years of experience in product marketing and communication roles building and leading product marketing and external communications . In addition to his deep knowledge of the product marketing role, Bill has has a wealth of experience working for SaaS growth companies in analytics, mobile engagement, shopper marketing, and identity verification.

    Bill Schneider on LinkedIn: https://www.linkedin.com/in/bill-schneider-b32a6a/
    Resources
    CommerceIQ: www.commerceiq.ai
    The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703


    Take your personal data back with Incogni! Use code AGILE at the link below and get 60% off an annual plan: https://aglbrnd.co/r/c43e68ce5cfb321e
    Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74
    Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3
    Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom
    Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba
    Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com
    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

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