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In this episode of Talking HealthTech, Peter Birch speaks with Dr Emeline Ramos, Physician Executive for InterSystems across Asia-Pacific, and Dimitri Fane, Executive Director of EHR Product Management at InterSystems.
The discussion covers the evolving role of artificial intelligence in electronic health records (EHRs), the impact of ambient clinical orchestration, challenges and benefits for clinicians, and strategies for building trust and adoption of AI within healthcare systems.
The conversation looks at why InterSystems chose to build AI into the core of its new EHR, IntelliCare, instead of adding it on top of existing systems, and what that means for safety, governance and day-to-day clinical work.
Dr Emeline Ramos shares real-world feedback from clinicians already using the technology, including a nurse in Thailand who cut her end-of-shift handover from up to an hour to around 10 minutes.
Meanwhile, Dimitri Fane explains how agentic AI is set to move from assistant to co-worker, taking on complex, multi-step tasks under strict permissions and oversight.
The episode also explores why keeping a human-in-the-loop approach remains essential, how interoperability underpins safe and sustainable care, and why technology needs to fade into the background for clinicians to truly adopt it.
Key Takeaways
🩺 AI in EHRs reduces clinician cognitive and administrative burdens by mapping unstructured to structured data and proposing actions, not just transcribing conversations.
👀 Clinical deployment of ambient workflows supports improved patient rapport, more eye contact, and a reduction in clinician burnout.
🔒 Trust in AI hinges on robust governance, transparency, and having a clear human-in-the-loop to validate AI-generated outputs before they impact patient records.
🛠️ Healthcare organisations face key decisions between bolting on new AI tools versus adopting EHRs that seamlessly embed AI at the core.
🌐 The future of EHRs points towards agentic AI, where digital agents can execute complex, multi-step workflows, freeing clinicians to focus more on patient care.
Timestamps
00:00 - Introductions & AI in healthcare context
02:14 - AI transforming EHR workflows
07:15 - Clinician feedback & benefits
11:20 - Bolt-on vs AI-first EHR platforms
15:28 - Trust, governance, and clinical safety
29:14 - Agentic AI & future direction
Check out the episode and full show notes on the Talking HealthTech website.
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In this episode of Talking HealthTech, Peter Birch speaks with Nick Cuthbertson, CEO of Clintel Systems, the Australian digital health company behind CareRight.
With a background in business system design and around 20 years in the industry, Nick shares how the definition of a hospital is changing and what that means for patients, clinicians and health services.
Nick explains why a hospital is increasingly seen as a coordinated set of clinical capabilities delivered wherever the patient is, and the three forces driving that shift.
He walks through how CareRight was built on a workflow foundation, allowing it to support everything from e-registration, online referrals and pre-admission assessments to discharge planning and follow-up programmes that run for months after a patient leaves hospital.
The conversation also covers the real-world lessons Clintel has learnt from clients bringing multiple systems together, including why change management is critical and why flexibility often works better than a one-size-fits-all approach.
Nick shares Clintel’s philosophy on integration, its connections with platforms such as Medicare, My Health Record, Coviu and Microsoft Teams, and his advice for hospital leaders planning for a future where virtual care and Hospital in the Home become the norm.
Key Takeaways
🔗 The definition of a hospital is shifting from just a physical place to a coordinated network of clinical capabilities delivered wherever the patient is.
💻 Digital technology is both enabling and driving transformation in healthcare, addressing complexity and supporting new models, including virtual and home-based care.
🗂️ CareRight was designed with workflow and business process foundations, supporting end-to-end patient journeys, data capture, and adaptability across multiple care settings.
🤝 Integrations with other systems and services (like My Health Record, Medicare, telehealth platforms) are foundational, allowing health providers to select best-of-breed solutions and maintain flexibility.
♻️ Change management and incremental adoption are critical for the successful transition to digital systems in healthcare environments.
Timestamps
00:00 - Introduction to Nick Cuthbertson and Clintel Systems
01:32 - Redefining what a hospital is
03:03 - Drivers of care model evolution
05:06 - The complexity of connected hospitals
06:24 - How CareRight supports connected care
09:28 - Specific CareRight solution features and workflow
12:37 - Lessons from clients: change management and flexibility
15:39 - Integration approach and philosophy
17:29 - Examples of integrations and partnerships
18:47 - Future directions: Hospital in the Home, virtual care
Check out the episode and full show notes on the Talking HealthTech website.
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In this episode of Talking HealthTech, Peter Birch speaks with Carey Campbell from Amalga, Dr Sheila Bond and Christian Cella from Wolters Kluwer, Victor Stulen from Philips, and Teodor Stoev from Harrison.ai.
Together, they discuss healthcare technology innovation, the integration of AI into medical workflows, and digital transformation across the Asia-Pacific region.
The guests discuss the rise of mobile-ready electronic patient records, the importance of building AI into the systems clinicians already use, and the need for trusted, evidence-based clinical knowledge as AI-generated information spreads.
They also explore how radiology is becoming a testbed for clinical AI, why hospitals are rethinking their workflows instead of bolting on new tools, and how cloud adoption is helping health systems scale.
Language support, cultural awareness and the challenge of choosing the right technology without being locked in are also part of the discussion.
This episode features a handful of the conversations that Talking HealthTech captured on the floor of HMA26. Each guest offers a practical view of what hospitals and clinicians across Asia need from digital health now and in the years ahead.
Key Takeaways
🩺 Mobile and User-Friendly EMRs: The demand for mobile-responsive, user-focused electronic medical records (EMRs) is driving product modernisation for improved clinician usability and patient care.
🧠 Embedded AI in Healthcare Platforms: Embedding AI tools directly into clinical workflows, rather than layering them on top, is seen as essential for adoption and utility among clinicians and administrators.
🌏 Regional Digital Transformation: Asia-Pacific healthcare systems are at varying stages of digital maturity, with some regions leapfrogging directly into cloud and AI-powered solutions, driven by pressing resource shortages and local needs.
📝 Knowledge Integrity in AI: Ensuring that AI-generated recommendations and clinical information are evidence-based, trustworthy, and seamlessly integrated remains critical for clinicians.
💡 System-wide Efficiency Gains: Healthcare leaders are focusing on solutions that not only impact single departments but provide efficiencies across entire organisations, especially in radiology and emergency medicine.
Timestamps
00:00 - Peter Birch: Opening from HMA26, Bangkok
00:43 - Carey Campbell: Amalga and EMR Modernisation
10:31 - Dr Sheila Bond & Christian Cella: Wolters Kluwer Clinical AI
19:11 - Victor Stulen: Philips APAC Digital Health
27:33 - Teodor Stoev: Harrison.ai Impact in Asia
Check out the episode and full show notes on the Talking HealthTech website.
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In this episode of Talking HealthTech, Peter Birch speaks with Sergei Shutov, Don Woodlock, Dr Tullawat Pacharapha, Dr Apichai Chaiyaroj and Dr Trent Dean to discuss hospital digital transformation, regional innovation, interoperability and AI integration in healthcare across Asia-Pacific.
The episode, recorded live during InterSystems Asia READY 2026 in Bangkok, provides a snapshot of conversations with healthcare executives and technology partners on their strategies for modernisation, collaborative approaches, and the challenges and opportunities unique to the region.
Their discussion includes the role of integration in building a strong digital foundation, the importance of bringing clinicians into the design of new systems, and the rise of AI scribes and ambient documentation.
The guests also discuss the promise of the FHIR standard for data interoperability, the gradual journey of building trust in AI, and the need to keep patient experience, privacy and safety at the centre of every decision.
They also share how hospitals in Australia and Asia are approaching the shift from reactive to proactive, preventive care.
Key Takeaways
🦾 AI adoption is being driven aggressively in Asia-Pacific, with both operational and clinical opportunities emerging
🌏 Hospitals in the region can leapfrog legacy issues by moving directly from paper to advanced digital platforms
🔗 Integration and interoperability remain fundamental challenges; Data lakes and FHIR standards are critical focus areas
🫱🏼🫲🏽 Partnerships and collaborative ecosystems between vendors, clinicians, and IT leaders are essential for successful transformation
⏳ Clinician and patient perspectives on digital change need continuous engagement, co-design, and focus on trust
Timestamps
00:00 – Intro
00:41 – Sergei Shutov, Managing Director, Banksia Global
07:06 – Don Woodlock, President, InterSystems
16:49 – Dr Trent Dean, CEO, Gateway Health
25:33 – Dr Tullawat Pacharapha, COO, Vejthani International Hospital, Thailand
29:05 – Dr Apichai Chaiyaroj, Assistant Hospital Director, BNH Hospital, Thailand
Check out the episode and full show notes on the Talking HealthTech website.
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In this episode of Talking HealthTech, Peter Birch speaks with Brett Sellars, Head of Clinical Solutions, and Chris Reid, Platform Specialist, from Healthcare Logic.
The conversation looks at data-driven decision-making in healthcare, the evolution and real-world use of command centres, and how the strategic use of information can improve patient outcomes and operational efficiency.
The trio discusses the importance of clinician-led co-design, balancing technology with human factors and the challenges of introducing new solutions across diverse healthcare settings.
They also cover why dashboards and alerts need to be tailored to each role, how change fatigue affects hospital staff and why AI and automation should be approached with care.
The episode also touches on the value of connecting hospitals in Australia and overseas so lessons learned in one setting can help improve care in another.
Key Takeaways
🩺 Co-design between clinicians and tech teams is critical for practical data solutions in healthcare
🔍 Real-time data enables preemptive, informed responses rather than reactive "firefighting"
📊 It’s essential to tailor data displays and tools to the roles and needs of users, from executives to front-line clinicians
🤝 Change management and end-user adoption are crucial for technology to affect daily clinical workflows
🌏 Sharing knowledge and playbooks across organisations contributes to collective improvements in Australian and global health systems
Timestamps
00:00 - Episode and guest introductions
01:02 - Brett Sellars shares clinical background
02:26 - Chris Reid discusses data’s patient impact
05:29 - Real-world impact of real-time data
08:43 - Determining relevant data for clinicians
12:41 - Co-design and resolving stakeholder needs
14:51 - Visualisation, roles, and change management
20:00 - Readiness of healthcare systems for implementation
24:53 - Direction of healthcare technology and AI’s role
29:33 - Brett Sellars on leaving a positive legacy in healthcare
Check out the episode and full show notes on the Talking HealthTech website.
If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes
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In this episode of Talking HealthTech, Peter Birch speaks with Andrew Pearce from HIMSS, Lily Liu, Director of Digital Health at Western Health, Aurel Qian from SenseTime Medical, and Dr Jong-Soo Choi from Samsung Medical Center about digital transformation, AI, and healthcare system innovation across the Asia-Pacific region.
The conversation covers approaches to digital benchmarking, connected care, shadow AI, AI adoption infrastructure, and robotics in hospital logistics.
Recorded during HIMSS26 Asia Pacific in Singapore, this episode brings together a range of perspectives from across the region, each guest offering a different lens on what it takes to modernise healthcare at scale.
From navigating legacy hospital systems to building the networks and standards that support safe, sustainable AI adoption, the discussions explore what's really driving digital transformation on the ground.
They also look at what still needs to be solved before technology can deliver on its promise for patients and staff alike.
This episode is part of our HIMSS26 APAC coverage, recorded live in Singapore. Catch the rest of the conversations in the Talking HealthTech @ HIMSS26 APAC on YouTube, or on your favourite podcast platforms.
Key Takeaways
💡 The HIMSS global standards offer consistent benchmarking for digital health maturity across diverse Asia-Pacific health systems, enabling collaboration and knowledge sharing.
🤝 Connected care remains a central priority for APAC governments, focusing on interoperability across hospitals, clinics, and aged care to drive improved patient outcomes.
🦾 AI is increasingly woven into healthcare, from "shadow AI" practices within organisations to structured infrastructure aiding clinical decisions and operations.
🔋 Acceptance of AI in healthcare is shaped by government policy, infrastructure, and public engagement, with APAC nations like China advancing large-scale deployment strategies.
🤖 Automation, such as robotics in hospitals, is reducing manual workloads and enabling clinicians, especially nurses, to focus on direct patient care.
Timestamps
00:11 - Peter Birch, Host Introduction
00:41 - Andrew Pearce, Vice President, Analytics and Global Advisory Lead, HIMSS
07:30 - Lily Liu - Director, Digital Health, Western Health, Divisional Director, Digital Health, Western Health
12:50 - Aurel Qian, Co-founder and Chief Medical Officer, SenseTime Medical
23:57 - Dr Jong-Soo Choi, CTO, Samsung Medical Center
Check out the episode and full show notes on the Talking HealthTech website.
If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes.
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In this episode of Talking HealthTech, Peter Birch speaks with Jacqueline Leeds, CEO of Rauland Australia and New Zealand, alongside a panel of leaders working across digital health.
Panellists include Tim Leen, Acting Director at the Office of Medical Research and Innovation, WA Health, Claire Lake, Chief Nursing Information Officer at Sydney Children's Hospitals Network, Brad Guelfi, Senior Solution Architect at St John of God Healthcare, and Vickie Knight, General Manager, Clinical Services at Rauland.
The discussion explores digital transformation in healthcare as Western Australia enters the largest health system expansion in its history.
The panel looks at the integration of technology across hospitals, lessons learned from real-world system deployments, and why bringing clinicians and end users along from the start is so important.
They also share their views on workflow mapping, communication, governance and the importance of collaboration between clinicians, executives and technology providers.
This episode was recorded live at an event hosted by Rauland Australia & New Zealand in Kings Park, Perth, on Wednesday, 12 August 2026.
Key Takeaways
💡 Unified digital platforms and single device strategies can lead to more streamlined communication and reduced alarm fatigue in healthcare settings.
💡 Lessons learned from past technology implementations, including failures, are critical to improving future digital healthcare projects.
💡 Including end users, especially clinicians and frontline staff, at every stage of technology design and rollout ensures new systems are truly fit for purpose.
💡 Effective communication and change management are essential when implementing large-scale digital health projects, especially in complex environments.
💡 Proper resourcing, strong governance, and collaborative leadership models help deliver sustainable and effective digital transformation.
Timestamps
00:00 - Episode introduction and event context
01:18 - Jacqueline Leeds outlines Rauland's history and Concentric Care platform
10:04 - Claire Lake discusses new hospital digital deployments
12:05 - Tim Leen shares healthcare innovation and technology experiences
14:09 - Vickie Knight reflects on bridging clinical and technology roles
15:41 - Brad Guelfi describes building technology-enabled hospitals
32:04 - Advice for healthcare leaders on digital strategy
34:06 - Communicating and managing digital change
37:00 - The importance of resourcing transformation projects
Check out the episode and full show notes on the Talking HealthTech website.
If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes
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In this episode of Talking HealthTech, Peter Birch speaks with Bin Rong, CEO, and Bowen Zheng, Head of Engineering at Facere AI.
The discussion explores how Facere AI is tackling administrative inefficiencies in healthcare through AI-powered solutions such as document routing, automated workflows, and AI receptionist technology.
The conversation covers the founding story of Facere AI, which began after the team saw how much time social workers spent on paperwork instead of helping people directly.
Bin and Bowen share why building an AI receptionist demo is simple but making it work in a real clinic is far more difficult, and how the team has worked to balance cost, speed, and intelligence.
They also discuss how their voice agent now responds in under two seconds and completes roughly 70% to 75% of calls, compared with about 20% for many generic AI receptionists.
The episode looks at how automated referral workflows keep admin staff in control, whether patients should always know when they are speaking with AI, and the company's vision for future automation, while emphasising a clear boundary from clinical judgement areas.
Key Takeaways
🤖 AI can relieve admin burdens in healthcare by automating document routing, allocation, and phone reception tasks, enabling staff to focus on patient care.
📞 Building a reliable AI receptionist for real-world clinics is complex, with challenges like accuracy, latency, and cost forming the "impossible triangle" of requirements.
🚦 Facere AI's technology pushes the envelope in speed and understanding, achieving sub-2-second latency and higher call completion rates compared to leading global systems.
📈 The vision is to automate up to 95% of daily non-clinical workflows, increasing efficiency without replacing jobs, but always keeping human staff in decision-making roles.
🩺 Facere AI intentionally avoids automating clinical judgement or high-level professional assessments, focusing solely on non-clinical, manual admin tasks.
Timestamps
00:00 — Episode introduction and guest backgrounds
03:27 — Healthcare admin burdens and company founding story
05:01 — Automating document routing and AI receptionist explained
07:26 — Technical challenges in live AI reception and solutions
12:54 — Demo: Automated referral and appointment workflow
19:48 — Vision for broader healthcare workflow automation
22:06 — What Facere AI will and won’t automate in healthcare
Check out the episode and full show notes on the Talking HealthTech website.
If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes
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In this episode of Talking HealthTech, Peter Birch speaks with Violeta Addamo, founder and managing director at WHITECAT, and David Bellamy, vice president for the World Federation of Hospital Sterilisation Services and president of the New South Wales Sterilisation Research and Advisory Council of Australia.
Violeta shares how her path into healthtech began in environmental science before moving through dental and surgical sales, eventually leading to the founding of WHITECAT six years ago, built on CareTag, a Danish RFID system for surgical instrument management. David brings his standing as a recognised industry leader in sterilisation through his role representing the WFHSS on the global stage.
The conversation explores the challenges and advancements in surgical instrument traceability, the implementation of RFID technology in sterilisation departments, compliance with unique device identification (UDI) requirements, and global practices in healthtech for instrument management
The episode also covers how Central Sterile Services Departments (CSSD) manage the cleaning, sterilisation, and tracking of surgical instruments, and the risks that arise when these processes rely on manual systems such as paper logs and barcode scanning.
It also looks at how RFID and real-time location systems are being trialled to improve visibility across the instrument lifecycle, reduce search times, and support faster responses to sterility breaches or recalls.
Further topics include the regulatory landscape shaping instrument management in Australia and abroad, including requirements set by the Therapeutic Goods Administration and the Australian Council on Healthcare Standards, as well as comparisons with practices in Europe and emerging trials across Asia.
The discussion closes with a look at what these advancements mean for the future of surgical safety and hospital efficiency.
Key Takeaways
🛠 The importance of surgical instrument traceability for both patient safety and operational efficiency in healthcare settings
📡 The evolution and adoption of RFID technology for real-time tracking of surgical instruments, including the limitations of traditional data matrix approaches
📝 The introduction of UDI requirements in Australia and the implications for compliance and traceability in sterilisation processes
🔄 How digitisation and technology reduce manual effort, errors, and the time required to handle equipment recalls
🌏 A comparison of global approaches to sterilisation and traceability, highlighting differences in technology adoption between Australia, Europe, and the USA
Timestamps
00:00 - Introductions and guest backgrounds
02:06 - Real-time location tracking and RFID in surgical instruments
05:03 - Traceability challenges and compliance requirements
09:01 - RFID vs data matrix for instrument-level tracking
10:47 - UDI compliance and future standards
15:40 - Manual vs digital recall management
22:51 - Global perspectives and best practices
Check out the episode and full show notes on the Talking HealthTech website.
If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes
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In this episode of Talking HealthTech, Peter Birch speaks with Craig Simmonds, CEO & Founder of Propell, about the growth and acceptance of remote patient monitoring devices in Australian healthcare.
Together, they cover the mainstreaming of virtual care, future directions for device technology, and the practical challenges and opportunities in rolling out devices like iHealth across hospital and home care.
They discuss what's driving hospitals to move beyond pilot programmes and treat remote monitoring as a core part of everyday care, including how NSW Health's rollout of iHealth devices is shaping the way patients with chronic disease or post-acute needs are supported at home.
The conversation also covers the shift from episodic, patient-initiated checks toward continuous physiological monitoring, along with the importance of integrating patient data with hospital systems for real-time clinical intervention.
It also looks at how services are working to close the digital divide by providing patients with fully set-up devices and tablets.
Craig shares insights from his experience navigating TGA approval, funding models across different states, and what it takes to keep programmes focused on genuine clinical outcomes rather than technology for its own sake.
Key Takeaways
🩺 NSW Health's large-scale adoption of iHealth devices is a major shift towards mainstream remote patient monitoring in hospital-in-the-home programs
💡 Clinical accuracy and integration with hospital systems are critical for monitoring devices, distinguishing them from general consumer wearables
📱 Simplicity, usability, and clinical reliability are fundamental criteria when selecting and deploying health monitoring devices
🔋 New devices such as Vital Patch are enabling continuous, real-time monitoring of key vitals like ECG and respiration rate
🌏 The adoption of virtual care and remote monitoring is accelerating nationwide, not just in rural/remote locations but also in metropolitan settings
Timestamps
00:00 - Introduction to Craig Simmonds and Propell
05:45 - NSW Health iHealth device rollout
07:37 - Core measurements: vital signs at home
10:43 - Data integration and real-time hospital alerts
13:30 - Funding and logistics for device programs
16:27 - Usability and support for patients
21:08 - Future: continuous devices and the Vital Patch
Check out the episode and full show notes on the Talking HealthTech website.
If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes
And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.
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