#shifthappens in the Digital Workplace Podcast

Ep. 96: The Transformative Power of AI Agents: Democratizing Innovation and Opportunity Feb 06, 2025

AI agents represent the next frontier in artificial intelligence. Unlike traditional AI, which requires explicit instructions, AI agents can take actions on behalf of users and solve semi-complex tasks. This democratization of AI allows businesses of all sizes to compete on a level playing field and innovate in ways that were previously unimaginable. Sam Mallikarjunan, a growth strategist, entrepreneur, and the Growth Lead at agent.ai, shares the importance of making AI accessible to everyone.

Ep. 95: Leadership Principles That Drive Big Bet Transformation Jan 23, 2025

Leadership plays a crucial role in driving digital transformation. A hands-on approach is exemplified by leaders like Jeff Bezos and Satya Nadella, who are actively involved in solving problems and understanding their businesses from the ground up — actively rolling up their sleeves and working alongside their teams. Learn why traditional operational approaches often fail in transformation initiatives with John Rossman, Thought Leader and Advisor on Digital Transformation and author of Big Bet Leadership. He breaks down two principles that have had a profound impact on his career and continue to resonate with leaders worldwide: customer obsession and “invent and simplify.”

Ep. 94: Technology Innovation and Digital Transformation in the Public Sector Jan 02, 2025

Join us as Javier Inclán, Assistant Inspector General for Management and CIO at the National Science Foundation - Office of Inspector General (NSF OIG), debunks the myth that government lags in technology. Discover how NSF OIG attracts top talent through programs like the NSF-funded Scholarship for Service, and learn about the critical role of diversity, equity, inclusion, and accessibility (DEIA) in the workplace. Plus, explore the transformative potential of generative AI in public service.

Ep. 93: AI in Accounting: Addressing Resistance to Adoption and Change Management Dec 19, 2024

Imagine a world where sorting through stacks of invoices and summarizing financial reports is no longer a tedious task, but one accomplished quickly and accurately by AI. This picture is becoming increasingly a reality driven by technological advancements, private equity investments in CPA firms, and a shrinking talent pipeline. David Hartley, Partner-in-Charge of Advisory at Anders CPAs + Advisors, discusses AI adoption challenges and how technology is reshaping the industry known for its conservative nature and resistance to change. How can accounting firms successfully navigate this shift?

Ep. 92: Moving Beyond AI Hype to Responsible Implementation Dec 05, 2024

The business technology landscape is rapidly evolving, but not in the ways many expected. Rather than returning to "normalcy" following the COVID-19 pandemic, organizations face new challenges in a more complex environment accelerated by digital transformation. Jon Reed, Co-Founder of diginomica, offers a unique perspective on responsible AI implementation, the gap between vendor hype and practical reality, and the importance of education in successful AI deployments.

Ep. 91: Overcoming AI Resistance Through Education Nov 21, 2024

One of the key challenges in AI adoption is overcoming resistance rooted in misconceptions about what AI is and how it works. Daniel Larsson, Senior Architect at Cristie Nordic, highlights the importance of education in the AI adoption process. By demystifying AI and explaining its limitations as well as its capabilities, organizations can help employees feel more comfortable with the technology and understand its potential benefits.

Ep. 90: AI is a Copilot, Not an Autopilot Nov 07, 2024

How can we overcome the stigma that when one uses AI, it means they didn’t put any thought into their task? By understanding AI's strengths and limitations, we can create a distinction that the future of AI is not about automation, but collaboration. Maarten Eekels, Global Solution Director for Data & AI at Rapid Circle and Microsoft MVP & Regional Director shares his insights on adopting generative AI in businesses. He also explores innovative use cases, from AI-powered conference hosts to mental health applications, encouraging responsible AI use as a copilot and its potential to elevate our work, creativity, and problem-solving abilities.

Ep. 89: Women in Tech and the Role of AI in Diversity, Equity, and Inclusion Oct 24, 2024

Empowering women in technology through education, mentorship, and networking—this is the mission of Christine Bongard, the co-founder and CEO of the WIT Network, a global non-profit organization dedicated on providing professional development, technology training, and leadership development for women. In this #shifthappens episode, we explore the impact of AI in the technology industry, addressing both the opportunities and challenges AI presents for diversity, equity, and inclusion.

Ep. 88: A Closer Look at GenAI in Portugal Oct 10, 2024

Portugal is experiencing a cultural and digital shift with the bring-your-own-AI trend spanning across generations. According to the 2024 Work Trend Index Annual Report from Microsoft and LinkedIn, 85% of Gen Z employees and 73% of boomers are already bringing their AI skills and knowledge to the workplace. Andrés Ortolá, General Manager of Microsoft Portugal, shares his insights on AI's potential to digitally transform traditional industries like education, healthcare, and justice, as well as the importance of responsible AI implementation.

Ep. 87: Embracing AI and Innovation in Vietnam Sep 26, 2024

According to the Microsoft Work Trend Index, 88% of knowledge workers in Vietnam use generative AI, higher than the global average of 75%. Vietnam has long been known for its young, open-minded, and tech-savvy population. Tram Nguyen, General Director of Microsoft Vietnam, shares fascinating insights into how the country is now taking giant leaps in technology adoption, particularly in AI innovation.

Ep. 86: How GenAI is Reshaping Business in Australia and New Zealand Sep 12, 2024

The rapid advancement of artificial intelligence (AI) is transforming the global business landscape, and Australia and New Zealand are no exception. In this episode of the #shifthappens podcast, Chandima Kulathilake, Account Technology Strategist for Microsoft ANZ Public Sector, shared valuable insights on AI adoption trends, challenges, and opportunities in the region. He emphasized that successful AI implementation depends on factors such as digital skilling, maturity, and the availability of quality data sets that people can trust.

Ep. 85: AI Learning and Development in the Future Workplace Aug 29, 2024

Artificial intelligence (AI) is no longer a futuristic concept but a transformative tool reshaping industries and revolutionizing the way we live, learn, and work. In this episode of #shifthappens Alex Pearce, a Microsoft MVP and a Chief Strategist for Microsoft and Education at Softcat, shares insights on leveraging Microsoft's Copilot capabilities to maximize investments and drive innovation in education, healthcare, and the workplace.

Ep. 84: The Future of Internet Search and Content Creation Aug 15, 2024

Many businesses are concerned about the impact of AI on content creation and SEO. Greg Brooks, Partner and CMO at SearchTides, offers a balanced perspective suggesting that AI should be viewed as a powerful assistant rather than a replacement for human expertise. AI can significantly boost productivity but maintaining authenticity in an AI-driven world remains crucial for creating truly valuable content for better customer experience.

Ep. 83: The Art of Writing in the Age of AI Aug 01, 2024

How can writers strike a balance between the human element and AI collaboration? In this engaging episode of #shifthappens, Nick Usborne, a pioneer in digital copywriting with over four decades of industry experience, delves into effectively leveraging generative AI with prompt engineering and creating powerful content with emotional storytelling. He also shares insightful perspectives on the industry transformation to a more data-driven approach and potential pitfalls of overreliance on AI making it harder to differentiate your content and to connect with audiences.

Ep. 82: More than Success and Failures: When Growth and Learning Lead to Outcomes Jul 18, 2024

It’s not always about successes and failures, each step and experience are just as important in your journey to transformation. In this episode of #shifthappens, Michael Frew, a technology veteran with more than 20 years of experience in the industry, shares his insights on the pros and cons of acquiring a business and navigating the challenges that come with ownership. He also discusses the impact of AI on business valuations and the importance of finding the right fit for both the company and the talent involved.

Ep. 81: Adapt to Change: Microsoft's Success Strategy Jul 02, 2024

The only thing constant in life is change. In this episode of the #shifthappens Podcast, Eric Savitz, Associate Editor for Technology at Barron's, brings in a unique perspective on the ever-evolving nature of technology industry. He provides an inside look at Microsoft's ability to adapt and lead in areas like cloud and AI, and the importance of embracing change and bringing customers along in the journey. Eric also touches on the role of data, security concerns, and how digital transformation is reshaping journalism.

Ep. 80: Harnessing the Power of Personal Branding: Scott Brant's Transformative Journey Jun 20, 2024

Building a strong personal brand can be a game-changer for your career and business growth. In this episode of the #shifthappens Podcast, Scott Brant, Director at Inspire Cloud Technologies and Founder of Your 365 Coach, shares his transformative journey from overcoming self-doubt to becoming a successful thought leader. Scott also shares insights into leveraging social media to create content, building trust with your audience to drive business development, and generating real ROI. Don’t miss out! It's time to shift your personal brand into high gear.

Ep. 79:  Unlocking the Unstoppable Mindset with Jason Yarusi’s LIVE 100 and 432 WON the Day Success Formula Jun 06, 2024

In a world that moves at the speed of light, it takes a special kind of determination to not just survive, but to thrive. In this captivating episode of the #shifthappens podcast, we’ll dive deep into Jason Yarusi’s extraordinary journey as an entrepreneur and founder of Yarusi Holdings. Jason's story is a testament to the transformative power of breaking free from old patterns and empowering your team to reach new heights. As he shares his insights, get ready to be taken on a powerful journey, exploring the magic that happens when you harness the power of incremental progress. Buckle up, because Jason Yarusi is here to show us how to become truly unstoppable.

Ep. 78: Maximizing AI Adoption and Extensibility with Dona Sarkar May 21, 2024

In this episode of #shifthappens, Dona Sarkar, Chief Troublemaker for Copilot and AI Extensibility at Microsoft, takes us on an immersive exploration of the AI revolution. She discusses the importance of data hygiene, the need for clear use cases, and the future of AI as an agent that can plan, recommend, and execute tasks alongside humans. With her infectious passion and valuable insights, she unravels the challenges and opportunities as organizations embrace this transformative technology.

Ep. 77: A Look into the Future with Artificial General Intelligence May 09, 2024

In this #shifthappens podcast episode, AvePoint Chief Brand Officer Dux Raymond Sy dives into a fascinating conversation with Peter Voss, the CEO and Founder of Aigo.AI. Peter shares his decades-long journey in the field of artificial intelligence, from starting his own software company to ultimately setting his sights on building artificial general intelligence (AGI). He discusses the key differences between narrow AI and AGI, the challenges of commercializing AGI research, and his vision for how real AGI could transform industries and dramatically improve the human condition.

Ep. 76: Transforming Employee Experience with AI and Microsoft Copilot Apr 25, 2024

In this episode of the #shifthappens podcast, Richard Harbridge, Chief Technology Officer at 2toLead, Microsoft MVP, and AvePoint Community Champion, joins us in an insightful discussion on how to maximize productivity, quality, and collaboration with AI tools like Microsoft's Copilot. Join us as we dive deep into best practices for AI adoption, including team-based learning models, considerations around security and compliance, and measuring ROI through improved outcomes.

Ep. 75: MSPs as Technology Partners: Leading Organizations to Digital Transformation Success Apr 11, 2024

Matthew Bookspan, CEO of Orlando-based MSP Blacktip, joins the #shifthappens podcast to discuss enabling digital transformation for organizations, large and small. In this episode, we cover the critical role of MSPs as technology partners—from adapting to trends, managing environments, empowering customers with emerging technologies, following best practices for a secure Microsoft 365 platform, and the game-changing potential of generative AI.

Ep. 74: Building an Information Management Foundation for Human-AI Collaboration Apr 03, 2024

In today’s episode of the #shifthappens podcast, AvePoint Chief Brand Officer, Dux Raymond Sy, and AvePoint Chief Strategy Officer and Chief Marketing Officer, Mario Carvajal, are joined by Tori Liu, President & CEO of AIIM. Together, they discuss how Artificial Intelligence (AI) is shining a light on existing information management challenges, the importance of a universal framework for AI governance, and steps organizations can take to prepare their data and culture for the AI-powered workplace of the future.

Ep. 73:  How Governments Worldwide Are Using AI to Transform Public Services Mar 21, 2024

In this episode, we catch up with Angela Heise, Corporate Vice President of Worldwide Public Sector at Microsoft, about how governments and public sector organizations around the world are leveraging AI to transform services, empower employees, and better engage with citizens. Angela shares insights from her travels across Asia and Australia, including common themes around using AI ethically, managing risk, adopting cloud, and the importance of change management.

Ep. 72:  Ctrl Alt Delete: Learning Cognitive Decluttering to Unlock Your Full Potential Mar 07, 2024

Renie Cavallari, author of HEADTRASH: Dumping Toxic Habits and Clearing Emotional Clutter, joins the #shifthappens podcast to discuss how to overcome negative self-talk and limiting beliefs to unlock your full potential. She provides practical strategies to decrease emotional stress, gain clarity, and take productive action to pursue your boldest goals.

Ep. 71:  Riding the Waves of Change in Cybersecurity: How partners can prepare customers for emerging threats and generative AI Feb 22, 2024

In this episode, Kyle Alspach, Senior Editor at CRN, discusses major shifts happening in cybersecurity and the potential impacts of generative AI. Hear Kyle's insights on trends like security operations, identity threats, consolidation of tools, autonomous decision-making, finding vulnerabilities, and more. Discover best practices partners can leverage as they guide customers in this fast-changing landscape.

Ep. 70:  Evolving Cybersecurity: Key Trends and Best Practices for Organizations Feb 08, 2024

Senior editor JP Ruth from InformationWeek joins us in our latest episode to discuss the latest cybersecurity trends, including notification requirements, supply chain vulnerabilities, social engineering threats, AI risks and benefits, edge computing developments, and evolving security best practices. We cover key takeaways for organizations to improve their security posture.

Ep. 69:  People First, Tech Second: Leading with Kindness in Times of Digital Transformation Dec 21, 2023

In this episode, we catch up with Gino Degregori, President & CEO of Bravo Consulting Group, and discuss leading with kindness in times of digital transformation. Learn how technology should enhance, not replace, core human skills and practices. Gino shares insights from his experience helping government agencies and enterprises adopt tools like Microsoft 365, and the importance of focusing on people first.

Ep. 68:  The Future of Work in the Age of AI Nov 14, 2023

In this episode, we sit down with Microsoft's Jared Spataro to discuss how artificial intelligence is fundamentally changing the nature of work. Jared shares his insights on implementing responsible AI, redefining roles and responsibilities, and why this moment marks an exciting new era for those of us who have been in tech for a while. Get ready for an eye-opening discussion on how AI will shape the workplace of tomorrow.

Ep. 67:  Lessons in Digital Transformation from Johnson Controls Oct 26, 2023

In this episode, we explore how Johnson Controls rapidly adopted Microsoft Teams and built a Digital Champions program during the pandemic, with insights from Nate Beck, Office 365 and Collaboration Enterprise Lead at Johnson Controls, about how strong executive leadership support and cross-functional partnerships were critical to their success.

Ep. 66:  Leading with Vulnerability in Today’s Modern Workplace Oct 04, 2023

In this episode, best-selling author Jacob Morgan talks about his new book Leading with Vulnerability and discusses the evolving employer-employee dynamic, the importance of a strong work ethic, and why leaders should pair vulnerability with demonstrations of competence to build trust on their teams. Jacob explains why vulnerability alone can backfire at work, and offers examples of “leading with vulnerability” in areas like owning mistakes, responding to promotion, and sharing personal challenges.

Ep. 65: Embracing Change and AI to Evolve Your Brand Storytelling Sep 19, 2023

In this episode, best-selling author and Microsoft senior storyteller Miri Rodriguez discusses how brands can balance empathy and business growth amid disruption through a purpose-driven, experimental approach. She explains how new technologies like AI should empower human storytelling rather than replace it. The core takeaway is that while tools and strategies must evolve with the times, human creativity and connection remain essential to impactful brand storytelling.

Ep. 64: How to Embrace Technology for Digital Workplace Success Sep 05, 2023

In this episode, we dive into the world of digital workplace transformation with Keshav Puttaswamy, an expert from Microsoft. Discover the exciting possibilities and opportunities AI brings to the workplace, the importance of embracing technology in driving success, and practical steps organizations can take to navigate the changing landscape. Gain insights on the role of communication, collaboration, and stakeholder buy-in in achieving a successful digital transformation journey.

Ep. 63: Having a Digital First Mindset Aug 28, 2023

In this episode, Tanya Hannah, CIO of Aon North America, discusses the importance of embracing a digital-first mindset in today's rapidly evolving business landscape. Tanya delves into topics such as strategy, vision, culture, collaboration, and the role of technology in driving successful digital transformation. Gain valuable insights and practical advice on how organizations can navigate the journey towards digital excellence and stay ahead of the curve.

Ep. 62:  Navigating the AI Revolution: Challenges and Opportunities in the Digital Workplace Aug 09, 2023

In this episode, Julia Glidden, Board Chair of Pivotl, discusses the challenges and opportunities presented by AI in the digital workplace. She discussed the importance of collaboration between public, private, and civil society sectors, the need for ethical considerations and regulations, and the risks and rewards of embracing AI in organizations. Ultimately, it’s all about the delicate balance between innovation and responsible implementation while emphasizing the significance of data strategy and the human touch in the age of AI.

Ep. 61: Modernizing the Digital Workplace: A People-First Approach with Stephanie Hung Jul 25, 2023

In this episode, Stephanie Hung, CIO of Asian Development Bank, shares insights on modernizing the digital workplace. She emphasizes the importance of a human-centric approach, mindset shifts, and the pillars of communication, connection, and co-creation. Stephanie also delves into the challenges of AI and the need for regulations and coalitions. Join us to learn how to prioritize people-first digital transformation and navigate the complex digital landscape.

Ep. 60: What is FedRAMP Certification and Why Does It Matter? Apr 06, 2022

Modern workplace solutions, paired with the right safeguards, can help take public sector organizations’ important work to the next level. But how do you verify the safeguards are up to par? Learn how the rigorous FedRAMP certification process verifies government-focused solutions are robust, resilient, and safe to protect government data.

Ep. 59: How Estonia Fully Digitized its Government Services (and You Can Too) Mar 30, 2022

You don’t need cutting-edge AI to bring your processes and services into the future. Learn how Estonia, one of the most digitally advanced countries in the world, uses simple technology to digitize 99% of their government services.

Ep. 58: How Can I Make Remote Learning Effective? Mar 23, 2022

When the pandemic began and the world went into lockdown, it became clear how unprepared the school system was for remote learning. With the help of collaboration tools, things have improved, but there is still room for growth. Hear strategies on how we can continue to improve remote learning to help deliver a next-level learning experience.

Ep. 57: Delivering A Digital Workplace with HAVI Mar 16, 2022

Looking for a roadmap to the digital workplace? Hear from leading supply-chain management organization HAVI on how to successfully implement new technology like Microsoft Teams — and easy ways to keep your digital transformation on track.

Ep. 56: Do I Need a Virtual Data Room? Mar 09, 2022

Mergers and acquisitions are booming, and most deals are now taking place online. Discover why a virtual data room (VDR) is an essential tool for collaborating on sensitive data with external parties – and how AvePoint’s new Confide solution has evolved the concept.

Ep. 55: Clean Up Your Digital Transformation with Tips from Dyson Mar 02, 2022

The pandemic has created a world with a heavier reliance on technology. Corporate digital transformation is no longer an option to thrive; it’s a necessity. Hear from Dyson’s global collaboration manager about their experience with digital transformation and how early tech adoption created a solid foundation for a tech-forward future.

Ep. 54: Microsoft Teams on the Frontlines Feb 23, 2022

For frontline workers balancing safety and busy workloads, Microsoft Teams is playing a central role with functions designed specifically for them. Learn what’s new in Teams and how the evolving platform benefits public health and pandemic response.

Ep. 53: Building Value and New Revenue for MSPs with Ingram Micro Cloud Feb 16, 2022

As hybrid work evolves, managed service providers have big opportunities ahead. Are you ready? An industry leader shares valuable ways for MSPs to nurture strong relationships and why strategic investments in current customers is key to long-term success.

Ep. 52: Bringing Broadband to Everyone with Vickie Robinson of Microsoft Airband Dec 08, 2021

More than 100 million Americans do not use the Internet at broadband speeds, according to Microsoft. Which is why the company’s Airband initiative strives to bring robust connections and training to underserved areas. Learn about the effort’s origins and tech takeaways to benefit your own organization.

Ep. 51: Productivity Hacks for Microsoft Teams Dec 01, 2021

Did you know more than 300 new features have been added to Microsoft Teams in the past year (yes, you read that right!) Tune in to hear about some of Dux’s favorite tools and how they can make Teams use easier and more productive.

Ep. 50: Transforming Municipal Services Delivery with Devonport City Council Nov 24, 2021

Learn how a local government in Tasmania shed a reliance on outdated technology to obtain self-service and cloud-hosted solutions for efficiency and public safety. You’ll also get tips to change internal culture to move progressive IT projects forward.

Ep. 49: Why Should I Care About Data Residency? Nov 17, 2021

It pays to know where your data lives. And for some industries and countries, it’s mandatory. Get the scoop on how GDPR and other regulations underscore the value of keeping your data close to home — and the related benefits that go beyond compliance.

Ep. 48: Navigating Work-Life Changes with Adam and Helen Harmetz of Mind the Beet Nov 10, 2021

Join us for a flavorful discussion about life, work, and family. The spouses and co-authors of Mind the Beet, a new blog, are also Microsoft veterans with a wealth of advice about using workplace technology to the fullest during a time of big change.

Ep. 47: What Is Microsoft Whiteboard? Nov 03, 2021

Do you miss scribbling on the walls? Discover how the Microsoft Whiteboard tool is bringing new value to the hybrid workplace — and best practices to enable creative collaboration with touchscreen tablets and other devices.

Ep. 46: Enabling Automation with Microsoft Power Platform at Heineken Oct 27, 2021

Discover how the legendary brewer is using Microsoft Power Platform to automate and expedite core business functions. Get tips for making your own processes more efficient, and learn effective ways to integrate Power Platform within projects of any size or industry.

Ep. 45: How Can I Hold Better Meetings? Oct 20, 2021

Recent workplace disruptions have changed the ways we meet (hint: we’re huddling more often, and many participants are less than enthused to be there). Tune in to discover 5 tips that can elevate any meeting, whether it's virtual, in-person or hybrid.

Ep. 44: Designing a Smart Microsoft 365 Governance Plan at Kohler Oct 13, 2021

Without guiderails to help employees work smarter and more safely, collaboration tools can become unwieldy (or worse, a liability). Learn how the kitchen and bath giant deployed a governance plan for 20,000 licensed users in Microsoft 365 — and tips for doing the same.

Ep. 43: Evolve Your Hybrid Office Sep 08, 2021

The idea of a hybrid office may seem simple, but finding balance takes work. Most employees want to split their time for the long term –– but is your team prepared? Get insights on collaboration needs, new technologies, and personal strategies to navigate the months ahead.

Ep. 42: Navigating Digital Disruption with R. “Ray” Wang Sep 01, 2021

Disruption from digital giants hasn’t just sped up the pace of business; it’s made things more cutthroat than ever. What can companies to do survive and thrive at a time when upstarts and unknowns are making big moves? Consultant and author R. “Ray” Wang offers foresight and advice.

Ep. 41: What Is Microsoft Viva? Aug 25, 2021

There’s a lot to unpack in this new employee experience platform. Get a breakdown of all four Microsoft Viva components designed to support a smarter workplace –– as well as Dux’s insights on how each one could benefit your users.

Ep. 40: Nurturing an All-Remote Workplace at Vital Farms Aug 18, 2021

Find out how leading egg producer Vital Farms has shifted to a fully remote corporate workforce. Follow their flight path by surveying your staff needs, developing a plan to stay engaged from afar, and deploying collaboration tools to keep everyone on task and connected.

Ep. 39: Why is Managing My Microsoft 365 Licenses So Complicated? Aug 11, 2021

Keeping track of your Microsoft 365 licenses is a tricky and time-consuming task. Does your organization have a plan? Dux shares common pain points, the big value of license management, and how AvePoint’s new Cense solution can help.

Ep. 38: Supporting Disaster Relief with M365 at Team Rubicon Aug 04, 2021

Learn how a volunteer-based nonprofit uses Microsoft 365 to support and evolve its longtime mission: helping communities in need. Get strategies to tailor your digital transformation based on the job at hand — and discover why consolidating collaboration solutions makes teamwork easier.

Ep. 37: All things Microsoft Inspire Jul 28, 2021

Coming off the recent virtual conference, Dux explains what Microsoft partners should know about new solutions, educational opportunities, and discounted pricing models unveiled at the event — as well as the debut of AvePoint’s Global Partner Program.

Ep. 36: Forecasting the Future of Hybrid Work with Jared Spataro Jul 21, 2021

More companies are deploying hybrid models for employees as COVID-19 cases decline. Tune in to hear about extensive Microsoft research on the issue — and get advice to successfully implement a hybrid workspace.

Ep. 35: Managing IT After the BB&T/SunTrust Merger with Paul Butticaz Jun 23, 2021

When two organizations merge, there’s a lot to consider — especially when it comes to technology. Get best practices from Paul Butticaz, who is helping streamline collaboration needs for employees at Truist, an American bank formed from the 2019 merger of BB&T and SunTrust.

Ep. 34: Automating City Services Requests to Empower Richmond Residents Jun 09, 2021

Requesting municipal services isn’t always easy. Who do you call, and how can you make sure the job is completed? Learn how Richmond, Virginia, has automated these requests with RVA311, an online portal and a mobile app that allows residents to reach city government 24/7 with a tap or a click.

Ep. 33: Building a Better Intranet with Sam Dolan and Brianne McClure May 26, 2021

Corporate intranets haven’t always gotten their due, and employee adoption may have been low in the past. Now, the COVID-19 pandemic has made these centralized digital hubs a critical tool. Learn how an award-winning intranet project came together and get tips to create your own.

Ep. 32: Reimagining Legal Work and Collaboration at Kroll May 12, 2021

M365 solutions became pivotal during the pandemic, and they’re likely to support long-term collaboration an industry that has long relied on paper and email. Mike Ferrara, the director of legal management consulting at Kroll, offers thought leadership on the past year and what’s next.

Ep. 31: Celebrating 20 Years of SharePoint with Microsoft's Jeff Teper Apr 28, 2021

SharePoint is turning 20! Join Microsoft’s Jeff Teper, also known as “the father of SharePoint,” to discuss key milestones of the past two decades, to learn how SharePoint has been essential for supporting remote work, and to explore what’s next for the collaborative platform.

Ep. 30: A Sunny Forecast for Cloud Governance at Bank of Hawaii Mar 31, 2021

Learn why monitoring user access and content generation in the cloud is key to stronger compliance and security. Kevin Byrne, a senior vice president at Bank of Hawaii, will share his experience with these important efforts.

Ep. 29: Giving IT Teams a Place to Nest at Red Robin Mar 17, 2021

Make no mistake: Your IT employees are much more than a help desk. Author and IT executive leader Chris Laping explains how a popular restaurant chain worked to leverage and nurture this valuable human asset –– and why all companies will benefit from this approach.

Ep. 28: Evolving the Virtual Experience at Georgetown University Mar 03, 2021

Discover how collaboration tools helped Georgetown University’s McDonough School of Business enable successful online learning for its MBA students. Associate dean Shelly Heinrich also shares tips for taking recruitment efforts and alumni functions virtual.

Ep. 27: Task Management with Microsoft Planner at Air University Feb 17, 2021

Learn how Air University CIO Jeff Lush deployed Microsoft Planner to assign action-oriented tasks to his IT team. We discuss the effort’s positive impact on efficiency and teamwork.

Ep. 26: Making Services Safer in King County, Wash. Feb 03, 2021

Find out how Tanya Hannah and the 15,000 employees of King County, Washington use Microsoft Teams and other tools to support remote work, online self-service and customer safety. Tanya will also discuss how recent pandemic pivots have long-term benefits for county operations and innovation.

Ep. 25: Diversity + Inclusion in Tech with Abadesi Osunsade Jan 13, 2021

Abadesi started the Hustle Crew to help organizations examine and overcome their biases to become higher performing and more inclusive. We talk about where the tech industry is doing well and where it still needs some work to foster more diversity.

Ep. 24: Tenant to Tenant Migration at Ordina with Jo Geeraerts Jan 06, 2021

Jo lead a project team of 20 people to combine two M365 tenants with 2,000 users and 12 TB. Hear how they justified, executed, and measured the success of the project.

Ep. 23: Teams Adoption at University of Florida IFAS with Joe Gasper and Dewayne Hyatt Dec 09, 2020

Joe Gasper and Dewayne Hyatt have driven 5,600 miles across the state of Florida to work with 15 academic departments, 90 research centers and 67 county governments on their Teams adoption. Hear their strategies for connecting with users and why their Jurassic County project was a big hit.

Ep. 22: Employee Engagement with M365 at Spinnaker Software with Helen Behm Dec 02, 2020

Hear how Helen moved from spending most of her day pointing employees to information to empowering them to access it through a SharePoint intranet portal and Yammer. She brings a unique HR perspective that will benefit anyone working on modern workplace projects.

Ep. 21: Service Modernization at City of Seattle with Dan Lewis and Robb Landis Nov 18, 2020

We talk to Dan Lewis about his journey from Microsoft to the City of Seattle where he and Robb Landis accelerated their Microsoft 365 and Teams deployment across 39 departments from financial to fire and police.

Ep. 20: Service Design at Department of Veterans Affairs with Clarice Chan Nov 11, 2020

After careful consideration on whether she was living her “best product market fit,” Clarice Chan transitioned from a successful career at Microsoft to working as a Presidential Innovation Fellow at the Department of Veterans Affairs where she made an incredible impact to how Veterans communicate with the department.

Ep. 19: O365 at Florida Dept of Agriculture and Consumer Services with Eric Brown Sep 23, 2020

Eric went from a career in law enforcement to driving digital transformation at FDACS. Hear how this agency has successfully adopted Teams, how they collaborate with other agencies that have separate tenants, and how he is thinking about cloud consolidation.

Ep. 18: MSFT Teams “Triage” at Bala Consulting Engineering with Matt Ezold Sep 09, 2020

Bala started on its Teams journey a month before COVID and had to accelerate adoption overnight. Learn how Matt handled the scramble, resulting Teams surge and why for him, digital transformation now is about consolidation and cleaning the environment.

Ep. 17: PowerBI, Power Platform at Trek Bikes with Steve Novoselac Aug 26, 2020

"Big events cause big changes,” says Steve. Hear how Trek Bikes’s modern workplace has evolved over the last decade as a serial early adopter. Steve also dives into how the company has been successful with PowerBi and Power Platform.

Ep. 16: Scaling Office 365 at the State of Indiana with Vanessa Williams Aug 12, 2020

Vanessa and a team of two are supporting 100 agencies and 36,000 users within a central Office 365 tenant. Learn how she prepped the migration, is looking to scale support and thinks about crucial concepts like guest access.

Ep. 15: Microsoft Teams Adoption at McLean Bible Church with Matt Pugh Jul 29, 2020

IT Director Matt Pugh talks about the “mega-church’s” journey to adopting Teams and private channels for mobilizing volunteers and coordinating the humanitarian response to COVID-19.

Ep. 14: Office 365 in the UNSW Classroom with Dr. David Kellermann Jul 15, 2020

Hear how Dr. Kellerman created such an impressive “relentlessly collaborative” environment across Teams and Office 365 that he found himself presenting to Satya Nadella and on the keynote stage for Inspire. His experiences and lessons learned are relevant for every type of organization thinking about knowledge management.

Ep. 13: Azure + DevOps at H&M with Jakob Knutsson Jun 17, 2020

Jakob is the lead cloud architect at H&M, and his team is helping the global retailer innovate faster with the power of the cloud. Hear how his team has helped scale 100 devops projects in 3 months at H&M and making the shift to a cloud first mindset.

Ep. 12: Rapid MSFT Teams Deployment at METC with Jeff Godderz Jun 03, 2020

Jeff was able to move his local government entity to the cloud and into Microsoft Teams right before the COVID pandemic. He talks about the challenges they are tackling around adoption, records, first-line workers and more!

Ep. 11: O365 “as a Service” at Deloitte with Rob Foster May 20, 2020

Rob discusses how Deloitte manages the pace of change, creates accountability through charge-back models, and his teams’ best practices for overseeing a large, advanced deployment of Office 365.

Ep. 10: Microsoft Teams at Global Franchise Food Chain with Jaime LaPorte May 06, 2020

Jamie played a key role in helping one of the largest companies in the world adopt Microsoft Teams. Hear the strategies that worked, the challenges she faced, and the insights she developed from user engagement.
Note: This was recorded prior to the COVID pandemic.

Ep. 9: Office 365 for First Line Workers at Belgian Police with Vincent Moreau Apr 22, 2020

In 2015, Vincent and his team realized that terrorists and criminals had access to mobile technology and cloud tools so their police force should too. Listen to his story of how he successfully implemented Office 365 and how officers are using Yammer and Teams to actually catch criminals faster.

Ep. 8: Modern Intranets at Wells Fargo with Christy Punch Apr 15, 2020

Christy has been leading the shift from a SharePoint 2010 based intranet to a modern portal with a .Net architecture with microservices leveraging SharePoint 2016. Hear the insights she derived from a year-long user research and prototype project as well as the innovative solutions that derived from that process that are currently driving company culture. Note: this was recorded prior to the COVID-19 pandemic.

Ep. 7: Seamless Teamwork at Microsoft with Keshav Puttaswamy Apr 01, 2020

Ever wonder how Microsoft manages its own modern workplace?. Keshav shares insights on his “seamless teamwork” framework, the move from Skype to Teams, compliant collaboration, preparing to support 50,000 employees to work from home and more!
Links: https://www.microsoft.com/itshowcase/blog/

Ep. 6: Managing MSFT Teams at ISS Sweden with Christine Poulsen Feb 18, 2020

Christine has been on a two year O365 migration and adoption journey at the Swedish division of the 10 billion dollar company ISS Facility Services. Hear about how she has shut the door on the old ways of working while still supporting the business and tracking adoption progress.

Ep. 5: SharePoint Migration at United Airlines with Rick Garcia Feb 10, 2020

Rick Garcia went from being a 7th grade teacher to leading one of the largest and most successful SharePoint migrations. Hear about how United Airlines has approached their SharePoint 2010 to SharePoint 2016 migration--a move that involves 45,000 SharePoint users, 10 Terabytes of data, customizations, and moving data centers to boot!

Ep. 4: Teams Adoption at Millennium Challenge Corporation with Jeremy Wood Feb 03, 2020

Jeremy has been leading his young government agency's Teams pilot program. Hear about what it takes to roll out Teams in the GCC in a regulated environment and how this effort has lead to a significant reduction in emails.

Ep. 3: Office 365 Adoption at Major Grocer with Becky Goodman Jan 22, 2020

Becky Goodman cut her teeth on SharePoint 2010 and now she's leading the charge to promote adoption of Office 365 to more than 200,000 users. Hear how she is managing change, looking at new training paradigms and putting forth a "usability first" mindset.

Ep. 2: Office 365 Transformation at FedEx with Jes Flesch Jan 22, 2020

FedEx has undergone a major Office 365 transformation having moved more than 261,000 users to the platform. Hear how Jes helped keep the migration on track, roots out the ROT in her environment, handles licensing and supports collaboration across 220 different countries.

Ep. 1: Power Platform at Heathrow Airport with Samit Saini Jan 20, 2020

Samit Saini joined the security team at Heathrow at 16 years old, straight from high school. Hear about how he discovered PowerPlatform and brought major changes to how Heathrow approaches app development leading to more than $792K in savings.

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