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Latest Episodes:

Episode 33: Service Portal in Istanbul Mar 21, 2017

Show notes

In this episode, Brandon May and Jesse Adams discuss some best practices and tips and tricks for using Service Portal, including new features in Istanbul!
This episode covers:
- How Service Portal differs from CMS
- Search groups and search sources
- Widgets options schema
- Troubleshooting tips

For more information on Service Portal, see:

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.
To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

See omnystudio.com/listener for privacy information.

Episode 32: Improving Performance Jan 31, 2017

Show notes

In this episode, Ankit Khetarpal shares his best practices for keeping your ServiceNow instance at peak performance.
This episode covers:
- Stats page
- Semaphores
- Schedule workers
- Debugger
- What's new in Istanbul

For more information on ServiceNow Express, see:

See omnystudio.com/listener for privacy information.

Episode 31: Getting up to speed with Start Here content in Express Jan 16, 2017

Show notes

In this episode of TechBytes, Darius Koohmarey discusses a new video series on the Express Support site with tips to help system administrators configure the Express system.
This episode covers:
· Initial configuration
· Incident management
· Service catalog
· Asset and configuration management
· Reporting

For more information on ServiceNow Express, see:

See omnystudio.com/listener for privacy information.

Episode 30: Quarterly Patching Program Nov 07, 2016

Show notes

In this episode of TechBytes, Sarah Holberg discusses the quarterly patching program and how you can prepare for and implement new patches every quarter.
This episode covers:
- Differences between an upgrade, patch, and hot fix
- How release notes can help with patching
- Testing on sub-production instances
- Whether you can choose only part of a patch
- How pinning is related to patching
- Patching to a newer version than your target
- The upgrade monitor

For more information on the QPP, see:

See omnystudio.com/listener for privacy information.

Episode 29: Integrations Oct 24, 2016

Show notes

This week's episode of TechBytes covers integrations. Cameron Stone and Gabriel Finney discuss their favorite integrations and answer some of the most common questions about integrations.
This episode covers:
- What kind of integrations are possible?
- How does integration work?
- Planning and scoping integrations
- Utilizing subject matter experts
- Using import sets strategically
- Trying the REST API Explorer
- MID server - the Swiss Army knife of ServiceNow
- Orchestration and integration
- Using a sandbox

For more information on Integrations, see:

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.
To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag#SNtechbytesfor all previous podcasts, video clips and pictures.

See omnystudio.com/listener for privacy information.

Episode 28: Edge Encryption Oct 03, 2016

Show notes

In this new podcast, Mike Adler and Magaly Drant discuss Edge Encryption and how it can help keep your data more secure.
This episode covers:
- Setting up Edge Encryption
- Tokenization
- Encryption Keys
- Node Alerts

For more information on Edge Encryption, see:

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.
To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag#SNtechbytes for all previous podcasts, video clips and pictures.

See omnystudio.com/listener for privacy information.

Episode 27: Service Portal Aug 30, 2016

Show notes

In this week's podcast, Patrick Wilson explains how to use the new Service Portal, available in Helsinki.
This episode covers:
- No code, low code, and pro code for all levels of users
- Customizing widgets in the portal
- Debugging Service Portal
- Security in the portal

For more information on Service Portal, see:

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.
To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag#SNtechbytes for all previous podcasts, video clips and pictures.

See omnystudio.com/listener for privacy information.

Episode 26: Knowledge Management Version 3 Aug 15, 2016

Show notes

The migration from Knowledge Management v2 to v3 can be a tricky one. Let ServiceNow support help you out. In this podcast, Javier Heredia and Nathan Rensen discuss some of the hottest KM v3 topics.
This episode covers:
- What's new in KM v3
- Categories and topics
- Multiple knowledge bases
- Import feature
- Html sanitizer
- Images, videos, and attachments
- Search
- List control

For more information on KM v3, see:

The specified item was not found.
Guide for moving from KM v2 to KM v3
ServiceNow Product Documentation: Knowledge Management
Getting Started with Knowledge Management v3 - YouTube

See omnystudio.com/listener for privacy information.

Episode 25: Hibernation of Personal Developer Instances Aug 01, 2016

Show notes

The developer site recently introduced a feature where instances will hibernate, or "sleep" when they go unused after a couple hours. In this podcast, Bryan Barnard and Jack Nguy discuss what this means for you and how to "wake up" your instance.
This episode covers:
- Personal Development Instances (or PDIs) as the on-ramp to ServiceNow
- Differences between the developer program and the technology partner program
- Overview of hibernation
- Hibernation vs instance reclamation
- Troubleshooting issues
- Instance versions and PDIs
- Plugins and integrations for your PDI

For more information on hibernation and the developer site, see:

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

See omnystudio.com/listener for privacy information.

Episode 24: ServiceNow Store partner Workato – The Cure For Your App Integration Blues Jun 30, 2016

Show notes

In this episode of TechBytes, Martin Barclay chats with Markus Zirn, VP of Business Development at Workato
This episode covers:
· Workato modern enterprise-grade integration platform
· Recipes and integration apps
· Slack and IBM Watson integration at CreatorCon Hackathon

See omnystudio.com/listener for privacy information.

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