ServiceNow Insights

Latest Episodes:

Episode 23: Reporting in Helsinki Jun 27, 2016

Show notes

Heath Ramsey returns for a whole podcast about the new features in the ServiceNow Helsinki release. Learn how to improve your reports with an upgrade to Helsinki.
This episode covers:
- Revamped homepages
- Responsive canvas
- New visualizations and the map widget
- Real time Record Watcher widget

For more information on Helsinki Express, see:

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.
To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

See omnystudio.com/listener for privacy information.

Episode 22: Security Operations Jun 13, 2016

Show notes

In this podcast, Lisa Henderson and giora.tamir return to talk about new features for Security Operations in the Helsinki release.
This episode covers:
- New features
- Threat intelligence
- Vulnerability response
- Security incident response

For more information on Security Operations, see:

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

See omnystudio.com/listener for privacy information.

Episode 21: What's New in Express—Helsinki Release May 27, 2016

Show notes

In this week's episode of TechBytes, Jason Aloia and Darius Koohmarey talk about some great new features for Express in the Helsinki release.

This episode covers:

New features in Helsinki
Business rules
UI policies
Insert and Stay feature
Custom applications

For more information on Helsinki Express, see:

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

See omnystudio.com/listener for privacy information.

Episode 20: HI Service Portal May 09, 2016

Show notes

With the new Service Portal in HI comes a new podcast! This week, kylin.follenweider talks about what's new with Hi's Service Portal, some cool features to look out for, and navigation tips and best practices.

This episode covers:

Unauthenticated help page
Tour feature for the new site
Improved homepage
Improved incident form
Service portal mobile experience
Stay up-to-date with Portal news in the ServiceNow Community

For more information on the HI Service Portal, see:

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

See omnystudio.com/listener for privacy information.

Episode 19: Automated Testing: Q&A with Roger Enriquez, Cerna Solutions Apr 26, 2016

Show notes

Learn how to automate your functional, regression, and UAT testing to reduce time and increase quality with CapIO, the end-end testing tool for ServiceNow. Dave Slusher, ServiceNow Developer Evangelist and automated testing guru, asks Roger the questions you want the answers to if you’re in QA or DevOps.
Q&A with Roger Enriquez, Integration Architect at Cerna Solutions

See omnystudio.com/listener for privacy information.

Episode 18: SDLC in the Project Portfolio Suite Apr 06, 2016

Show notes

This episode of ServiceNow Techbytes features Mark Scoggins, a Senior Solutions Consultant at ServiceNow, as he explains what Software Development LifeCycle (SDLC) is and best practices to put it in place and use it.

This episode covers:

How to integrate change management and SDLC
Managing sprints
Involving product owners in the process
Using visual task boards with SDLC
Sneak peek into Knowledge16

For more information on SDLC, see:

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

See omnystudio.com/listener for privacy information.

Episode 17: Getting Started with the ServiceNow Documentation Site Mar 21, 2016

Show notes

In this episode of ServiceNow Techbytes, Amy Bowman, ServiceNow’s Senior Manager of Information Development, introduces us to the new ServiceNow Documentation site. She explains how to use the enhanced search capabilities, generate PDFs from the content, and provide feedback to the Information Development team.

This episode covers:

The new and improved search engine
How to generate PDFs from docs content
How to use the feedback form

For more information on the Product Documentation, see:

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

See omnystudio.com/listener for privacy information.

Episode 16: ServiceNow Performance Analytics Mar 08, 2016

Show notes

In this episode of ServiceNow Techbytes, Heath Ramsey discusses how you can use Performance Analytics as the “face of your instance” to visualize data collected over time and improve your business processes.

This episode covers:

The history of Performance Analytics
How to obtain the application
Using indicators
Importance of time in Performance Analytics
Using breakdowns and dashboards
Sneak peek into Knowledge 16 and CreatorCon

For more information on Performance Analytics, see:

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

See omnystudio.com/listener for privacy information.

Episode 15: Reporting in ServiceNow Feb 23, 2016

Show notes

In this episode of ServiceNow Techbytes, Heath Ramsey discusses the Reporting application and the best ways to create and manage reports on the ServiceNow platform.

This episode covers:

Streamlining reports
Report administration
Report security
Multi-level pivot tables
Conditional formatting
Multi-level drill-down

For more information on Reporting, see:

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

See omnystudio.com/listener for privacy information.

Episode 14: ServiceNow Store Update and Interview with MobiChord Co-Founder & CEO Feb 09, 2016

Show notes

Herbert Uhl explains how ServiceNow customers are realizing significant OPEX savings and gaining operational efficiencies with MobiChord’s Mobile Expense and Asset Management app.
See More Podcasts at https://community.servicenow.com/community/experts-corner/techbytes-podcasts

See omnystudio.com/listener for privacy information.

Our TOPPODCAST Picks

Follow Us

Stay Connected

Related Podcasts

Links

Stay Connected