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    Podcasting

    ServiceNow Insights 

    ServiceNow Insights is your insider’s guide to the world of ServiceNow. Join us as we unpack the latest products, innovations, and updates with in-depth discussions led by the creators behind the platform. Hear firsthand about the challenges they’ve overcome, the solutions they’ve pioneered, and the exciting future they envision. Whether you’re a seasoned admin, agent, platform owner, or just discovering the power of ServiceNow,  and offers valuable insights to help you stay informed and leverage the full potential of the platform.

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    Copyright: © 2020 ServiceNow Community

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    Latest Episodes:
    Episode 42: Continual Improvement Management Aug 13, 2018
    Show notes

    In this episode, Manjeet Singh talks about the Continual Improvement Management application to help organizations manage their continual-improvement efforts. This episode covers:

    • Challenges of managing continual improvement
    • Spotting opportunities for continual improvement
    • Differences from change management and demand/project
    • Integration with other applications

    For more information, see:

    • Product documentation: Continual Improvement Management

    Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not.

    To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

    See omnystudio.com/listener for privacy information.

    Episode 41: Embedded Help and Guided Tours Jun 25, 2018
    Show notes

    In this episode, Darius Koohmarey and Sameep Kodia talk about the Embedded Help and Guided Tour features to give users helpful info while they're using the product. This episode covers:

    • What is embedded help?
    • Context sensitivity: domain, product screen, and user role
    • Supported media types
    • What is a guided tour?
    • Guided Tour Designer

    For more information, see:

    • Product documentation: Embedded help and guided tours
    • Blog post: Embedded Help and Guided Tours in Jakarta

    Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not.

    To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

    See omnystudio.com/listener for privacy information.

    Episode 40: Upgrades Mar 16, 2018
    Show notes

    In this week's podcast, Chuck Tomasi talks about ways to streamline the process of upgrading to a new ServiceNow release. This episode covers:

    • The benefits of upgrading
    • Using project management practices
    • Following the documented process
    • Reviewing skipped changes
    • Creating a thorough test plan
    • Considering customizations

    For more information on upgrades, see:

    • Product documentation: Upgrade your instance
    • Blog post: Tips for streamlining ServiceNow upgrades
    • Videos:
      • Upgrading an Instance
      • End of Life Upgrades
      • Quarterly Patching Program Overview

    Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

    To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag#SNtechbytes for all previous podcasts, video clips and pictures.

    See omnystudio.com/listener for privacy information.

    Episode 39: Activating Plugins Jan 16, 2018
    Show notes

    In this week's podcast, Brenda Henry discusses some of the best tips and tricks for getting plugins activated on your instance.

    This episode covers:

    • What plugins are
    • How to activate plugins
    • How to view all plugins, both active and inactive on your instance
    • Demo data

    For more information on Edge Encryption, see:

    • How do you plug in a plugin? The ins and outs of plugin activation
    • List of plugins (Kingston)
    • Activate a plugin
    • Request a plugin
    • Purchase a plugin

    Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

    To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag#SNtechbytes for all previous podcasts, video clips and pictures.

    See omnystudio.com/listener for privacy information.

    ITSM Cast: Service Catalog on the Kingston Service Portal Dec 18, 2017
    Show notes

    Join Bharath Padaki​ and Rohan Tyagi​ in this episode as they discuss new Kingston features for the Service Catalog in Service Portal.
    This episode covers:
    - New Kingston features
    - Enhancements to current features
    - Tips on getting more out of your Service Catalog

    For more information on the information experience, see:

    • Product Documentation: Service Catalog
    • Service Catalog on Service Portal

    Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not.
    To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.

    See omnystudio.com/listener for privacy information.

    Episode 38: ServiceNow's New Information Experience Dec 06, 2017
    Show notes

    In this episode, Darrin Ladd​ discusses the new ways for customers to find the information they need all in one spot.
    This episode covers:
    - Improvements in organization of information
    - How the information is presented
    - How to search for information

    For more information on the information experience, see:

    • Transforming the ServiceNow Information Experience
    • Save Time and Increase Efficiency with HI’s New Unified Search
    • Updates to the Product Documentation Site


    Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not.
    To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.

    See omnystudio.com/listener for privacy information.

    Episode 37: Benchmarks in Jakarta Sep 26, 2017
    Show notes

    This week, Manjeet Singh​ and Brian Hollandsworth​ discuss the value of Benchmarks and the latest features in the Jakarta release.
    This episode covers:
    - What's Benchmarks all about?
    - Benefits of benchmarking on the platform
    - New features for Jakarta
    - Customizing your KPIs

    For more information on developing applications, see:

    • Joys of Benchmarks in Jakarta
    • New KPIs and cross platform functionality of Benchmarks in Jakarta
    • Benchmarks Use Cases and Best Practices
    • Benchmarks Community: IT Service Management
    • Product Documentation: Benchmarks

    Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not.
    To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.

    See omnystudio.com/listener for privacy information.

    Episode 36: Developing Apps in ServiceNow Aug 16, 2017
    Show notes

    This week's podcast brings in the winners of ServiceNow's 2017 Hackathon, Lisa Slavin​​, Katrina Miller​, and Tom Conklin​, to talk about how they created an learning management system (LMS) in only one day.
    This episode covers:
    - ServiceNow Hackathon
    - LMS and what it does
    - Developing an app
    - Issues and challenges
    - Tips and tricks for developing your own app

    For more information on developing applications, see:

    • Developer Community
    • Product Documentation
    • YouTube Playlist: Developing Applications on the ServiceNow Platform with Studio IDE

    Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not.
    To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.

    See omnystudio.com/listener for privacy information.

    Episode 35: Reporting Tips and Tricks Jul 18, 2017
    Show notes

    In this podcast, Robert Barmentloo​ talks about how to create useful reports, data sources vs tables, sharing, the new report designer, and more.
    This episode covers:
    - Creating useful reports
    - Staying in platform
    - Discouraging export to PDF
    - Using data sources instead of tables
    - Sharing reports
    - New report designer
    - Other new Jakarta features

    For more information on Reporting, see:

    • Performance Analytics and Reporting Community
    • Product Documentation: Reporting
    • YouTube Playlist: Reporting

    Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not.
    To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

    See omnystudio.com/listener for privacy information.

    Episode 34: Web Services Jul 05, 2017
    Show notes

    In this episode, Silas Smith and Bryan Barnard discuss Web Services, including content from Istanbul, Jakarta, and Knowledge 17.
    This episode covers:
    - HTTP logging in Istanbul
    - Knowledge 17 and the rise of the internet of things (IoT)
    - Server name indication (SNI) in Jakarta
    - Web Services resources

    For more information on Web Services, see:

    • Developer Portal
    • Developer Community
    • Product Documentation: Web services
    • Product Documentation: Server Name Indication for outbound web services
    • YouTube Playlist: Web Services in ServiceNow

    Your feedback helps us serve you ​better! Did you find this podcast helpful? Leave us a comment to tell us why or why not.
    To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

    See omnystudio.com/listener for privacy information.

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