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    Management

    Secrets to Win Big With Arjun Sen

    What separates good from great? What turns ordinary businesses into extraordinary brands? And what lessons can we learn from leaders who have already made the journey?

    On Secrets to Win Big, Arjun Sen sits down with visionary leaders, entrepreneurs, innovators, and industry experts to uncover the stories, decisions, challenges, and breakthroughs behind their success.

    Each episode goes beyond theory to explore leadership, customer experience, branding, culture, growth, innovation, and the human side of business. Through honest conversations and practical wisdom, listeners gain actionable insights they can use to create stronger relationships, build better organizations, and unlock their next big win.

    If you’re looking for inspiration, strategy, and real-world lessons from people who have achieved remarkable results, you’re in the right place.

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    Latest Episodes:
    S04E013: Best in Category: SELECT Secrets to Hospitality Success May 18, 2021
    Show notes

    Secrets to Win Big with Arjun Sen


    S4 Ep 013: Best in Category: SELECT Secrets to Hospitality Success


    Carlo Cisco is an entrepreneur and a true innovator in the hospitality industry. He is the founder and chief executive of SELECT, a private membership community and concierge service. The service partners not only with top-rated restaurants and clubs at local levels, but also with global brands in travel and entertainment. Carlo has been called “one of hospitality’s fastest-growing stars” by Entrepreneur magazine.


    Listen to this powerful Secrets to Win Big episode with Carlo Cisco about bold strategies in the hospitality industry.

    .

    Here is what to expect on this week’s show:

    Why everything from global brands to neighborhood hotspots appeal to a members-only benefits community.

    How the pandemic affected dining, travel, entertainment and retail.

    Why many people consider restaurants a splurge, so cultivating loyal customers is a must.

    How hospitality innovators who spot secrets to success that are hidden in plain sight can attain sustainable growth.


    Connect with Carlo:

    Website: https://www.meetselect.com

    Twitter: http://twitter.com/carlocisco

    LinkedIn: http://linkedin.com/in/carlocisco

    Instagram: http://instagram.com/carlocisco


    S04E012: The Customer Experience: Sharing the Disney Magic May 13, 2021
    Show notes

    S4 Ep 012: The Customer Experience: Sharing the Disney Magic with VIP guest Vance Morris


    Vance Morris is a former leader at Walt Disney World in Orlando, Florida. He now shows companies how to increase profits, retain clients and engage employees by adapting the strategies he learned in over a decade at Disney. His clients have included Legal Sea Foods, Tyson, NASA, The Smithsonian and the Kennedy Center for the Performing Arts. Vance is an international speaker and author who now leads the Deliver Service Now Institute, a consulting and coaching business.


    Listen to this powerful Secrets to Win Big episode with Vance Morris about how to take the customer experience to new heights.

    .

    Here is what to expect on this week’s show:

    Why “everything speaks.” Attention to detail is critical in all aspects of a business.

    How companies can turn mundane tasks and services into memorable customer experiences.

    Why service recovery is a must when there’s a customer slip-up or problem.

    How small and large businesses alike benefit from the concept of LAST: Listen, Apologize, Solve, Thank.


    Connect with Vance:

    Website: https://www.deliverservicenow.com

    Facebook: http://facebook.com/deliverservicenow

    Twitter: http://twitter.com/@dlvrprofitsnow

    LinkedIn: http://linkedin.com/in/vancemorris


    S04E011: 3D Thinking: Go Inside the Box May 11, 2021
    Show notes

    S4 Ep 011: 3D Thinking: Go Inside the Box

    James Feldman is a customer service expert who advises companies on how to build an organization that delivers transformational growth. Over the span of a 40-year career, Jim has worked with Fortune 500 companies and industry leaders including McDonald’s, Disney, Toyota, Apple, Sears and Microsoft. On the hospitality side, Jim is considered the advisor and creator of incentive travel certificates for Hyatt, Marriott, Sheraton, United Airlines and more. The books he has written include “Shift Happens! Think Inside the Box Using 3D Thinking” and “DATING Your Customer: A Relationship Manual.”


    Listen to this powerful Secrets to Win Big episode with James Feldman about disruptions (both good and bad) in the customer service experience.

    .

    Here is what to expect on this week’s show:

    Why the general norm in customer service has been lost.

    How companies must go “inside the box” to problem-solve.

    Why the customer experience will be the new currency in the post-pandemic world.

    How businesses can “date” their customers.


    Connect with James:

    Website: https://www.shifthappens.com

    Twitter: http://twitter.com/shifthappensnow

    LinkedIn: http://linkedin.com/in/jamesdfeldman


    S04E010: Highlight REAL: How to Win at Being YOU! May 06, 2021
    Show notes

    S4 Ep 010: Highlight REAL: How to Win at Being YOU! with VIP guest Ryan Foland


    Ryan is a high-energy speaker and consultant who specializes in helping business leaders to harness the power of authenticity. He teaches them how to create content that reveals their whole self to drive differentiation, growth, and loyalty. His 3-1-3® Method uncovers core brand messaging to guide branding strategies. In his book, “Ditch the Act: Reveal the Surprising Power of the Real You for Greater Success,” he shares the art of being perfectly imperfect. Ryan has been featured in Forbes, Fortune, Inc., Entrepreneur magazine and more.


    Listen to this powerful Secrets to Win Big episode with Ryan Foland about revealing your whole self to drive differentiation, growth and loyalty.

    .

    Here is what to expect on this week’s show:

    Why most people want to do business with those they know, like and trust.

    How oversize egos are impacting the business world.

    Why it’s important to do the right things in the right order when building a brand, just like building a business.

    How to create a personal highlight R-E-A-L instead of a highlight reel.


    Connect with Ryan:

    Website: https://www.ryanfoland.com

    Twitter: http://twitter.com/ryanfoland

    LinkedIn: http://linkedin.com/in/ryanfoland


    S04E09: Perfectly Imperfect: The Power & Persuasion of Your Personal Brand May 04, 2021
    Show notes

    Secrets to Win Big with Arjun Sen

    S4 Ep 009: Perfectly Imperfect: The Power & Persuasion of Your Personal Brand with VIP guest Leonard Kim


    Leonard Kim is a personal branding expert and co-founder of InfluenceTree. In his book titled “Ditch the Act: Reveal the Surprising Power of the Real You for Greater Success,” he outlines a seven-step brand process to own and expose who you truly are, form meaningful relationships that move the needle, and ultimately uncover the greatness that already exists from within to stack success.

    His TEDx talk, "Why You Should Let Your Fears Guide You," was internationally recognized as one of the best TED Talks by Forbes, Inc. magazine and Mashable.

    Leonard has been named a Top Marketing Influencer by Forbes, a Top Digital Marketer by Inc. and a Top Personal Branding Expert by Entrepreneur magazine.


    Listen to this powerful Secrets to Win Big episode with Leonard Kim about recognizing your inner greatness and using that knowledge to build your personal brand.

    .

    Here is what to expect on this week’s show:

    Why the modern marketplace embraces authenticity more than ever before.

    How to use the concept of “flaws and all” to your advantage in business and personal relationships.

    Why it’s actually OK to reveal the good, the bad and the ugly.

    How putting aside your ego and pride to ask for help can enhance your success.


    Connect with Leonard:

    Website: https://www.influencetree.com

    Facebook: http://facebook.com/leonardkim

    Twitter: http://twitter.com/mrleonardkim

    LinkedIn: http://linkedin.com/in/mrleonardkim


    S04E08: No Fear: Defend & Build Your Brand Apr 29, 2021
    Show notes

    Kelly Christiano has been called an innovator and a change agent in multiple industries, and she continues her career of 30 years and counting. Currently, she is Chief Marketing Officer for Transact, a financial tech company that provides services to more than 1,300 colleges and universities. Kelly is known for setting strategies to generate leads and drive revenue, and she has transformed the marketing at TRANSACT to propel growth.


    Listen to this powerful Secrets to Win Big episode with Kelly Christiano about conquering your fears on the path to business and personal success.

    Here is what to expect on this week’s show:

    Why being gutsy can pay off in your life and career.

    How to propel your brand to new heights.

    Why marketers must keep not only the client in mind but the end user.

    How true success comes when leaders learn how to delegate.


    Connect with Kelly:

    Website: https://www.transactcampus.com

    Twitter: http://twitter.com/kellychristiano

    LinkedIn: http://linkedin.com/in/kelly-christiano


    S04E07: Is Social Impact the Currency of the Future? Apr 22, 2021
    Show notes

    Bill Walsh is the founder and CEO of Powerteam International, a coaching and venture capital firm. He is an accomplished author and business coach who speaks at events internationally. Guru Magazine for many years has named him among the Top 30 coaching professionals in the world. Bill is an innovator whose passion is to empower entrepreneurs and business owners to create massive success.


    Listen to this powerful Secrets to Win Big episode with Bill Walsh about the pillars of success for small businesses.

    Here is what to expect on this week’s show:

    Why it’s important for companies of all sizes to give back and have a social impact.

    How the power of collective collaboration drives big wins in business.

    Why the speed of the leader dictates the speed of the team.

    How relationship marketing can boost your business.


    Connect with Bill

    Website: https://billwalsh360.com/

    Twitter: http://twitter.com/billwalsh360

    Facebook: http://facebook.com/powerteamusa

    LinkedIn: http://linkedin.com/in/billwalsh360


    For a free copy of Bill’s book, “The Obvious: Untold Secrets to Create Global Success,” text the word “success” to 26786.


    S04E06: Take Your Brand to the Intersection of More Profits, More Fun, More Impact Apr 20, 2021
    Show notes

    Yanik Silver is an entrepreneur, a digital marketing expert, and a true adventure-seeker. His book, “Evolved Enterprise,” has been described as a journey for 21st century entrepreneurs ready to explore how greater purpose, joy and meaningful impact create fierce brand loyalty, marketplace leadership and deliver exceptional profits.

    Yanik is also the founder of the Maverick 1000, a global network of visionary entrepreneurs making a serious difference in the world, without taking themselves too seriously


    Listen to this powerful Secrets to Win Big episode with Yanik Silver about defining a new way of doing business.

    Here is what to expect on this week’s show:

    Why today’s consumers demand more authenticity from the brands they choose.

    How your company can have greater impact in the modern marketplace.

    Why entrepreneurs should unleash their creativity when building a business.

    How to connect, catalyze and create more growth in any industry.


    Connect with Yanik:

    Website: https://www.yaniksilver.com

    Twitter: http://twitter.com/yaniksilver

    Facebook: http://facebook.com/YanikSilverFans

    Instagram: http://instagram.com/yaniksilver


    S04E05: Tell Your Brand Story Like It’s Your First Date with VIP guest Janet Machuka Apr 15, 2021
    Show notes

    Janet Machuka holds a degree in Media Science and is considered a Leading Authority in helping businesses through their digital transformation of sales and marketing.

    She is a Consultant, a Digital Marketing trainer for enterprises large and small, and she is founder of the ATC Digital Academy, which is an initiative to expand marketing possibilities within and outside of Africa.

    To say that she is an expert in digital marketing would be an understatement. Janet has been named one of the Top 25 Digital Marketing Women in Kenya and one of the Top Global 100 digital marketing influencers to follow. She also ranks in Kenya’s Top 50 Social Media Power Influencers.


    Listen to this powerful Secrets to Win Big episode with Janet Machuka about how to maximize your presence in the online marketing community.


    Here is what to expect on this week’s show:

    How to amplify your brand through social media.

    Why business can be like a first date in that you showcase the best part of you and your brand.

    How to build your business by sparking new ideas and new conversations online.

    Why the life philosophy of “Everyone Matters” applies to business, too.


    Connect with Janet:

    Website: https://janetmachuka.com

    Twitter: http://twitter.com/janetmachuka

    Facebook: http://facebook.com/janetmachukaa

    LinkedIn: https://www.linkedin.com/in/janet-machuka-77a848109


    S04E04: Unstuck: Get your sales pipeline flowing again with VIP guest Barry Moltz Apr 14, 2021
    Show notes

    Secrets to Win Big with Arjun Sen


    S4 E004: Unstuck: Get your sales pipeline flowing again with VIP guest Barry Moltz

    As a small-business expert, Barry Moltz gets owners growing again by unlocking their long-forgotten potential. An author of six books, nationally recognized speaker and a member of the Entrepreneurship Hall of Fame, he has taught entrepreneurship as an adjunct professor at the Illinois Institute of Technology. He hosts a weekly radio program, “The Small Business Radio Show,” and writes for the American Express Open Forum and other periodicals. As a business consultant, Barry applies simple, strategic steps to facilitate change. He founded an angel investor group, an angel fund and is a former advisory board member of the Angel Capital Education Foundation. His first book, “You Need to be a Little Crazy: The Truth About Starting and Growing Your Business,” is in its fifth reprint and has been translated into Chinese, Russian, Korean and Thai.

    Listen to this powerful Secrets to Win Big episode with Barry Moltz about how small businesses can get unstuck, grow sales and boost profits.

    Here is what to expect on this week’s show:

    Why marketing is an all-the-time thing, not just a sometimes thing.

    How simple, strategic steps can translate into big change for companies.

    Why owners shouldn’t run their business on the hub-and-spoke model.

    How finding a mentor can enhance your success.


    Barry Moltz contact info:

    Twitter: https://twitter.com/barrymoltz

    Instagram: https://www.instagram.com/barrymoltz

    Facebook: https://www.facebook.com/smallbusinessunstuck

    LinkedIn: https://www.linkedin.com/in/barrymoltz


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