LinkedIn’s top retail influencer, author of three books, internationally recognized business strategist, customer service expert, sales coach, marketing mentor, and motivational business speaker?
Yes, we’re talking about just one person. Impressive, right?
Bob Phibbs, aka the Retail Doctor, joins us on today’s jam-packed show.
In this episode, you’ll learn why it’s so critical for retailers to create an emotional connection between their brands and customers, and how improving soft skills of the frontline store staff can improve customer experiences, ultimately driving revenues up.
Also, stick around to hear Bob’s WILD story on opening a Howard and Phil’s Western Wear store in Pasadena, CA in just TWO days!
This is a great episode with a true retail rock star who has seen and experienced the ups and downs of the retail industry over the last 30 years.
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