Resilient Retail

Latest Episodes:

The 8 Essentials of Remarkable Retail with Steve Dennis Apr 01, 2021

Show notes

In our final pre-season episode, Kristen and Steve Dennis sit down once more to discuss the 8 essentials of Remarkable Retail. Hear how your store can embrace these essentials to survive, and thrive, in the coming years.

New Show! Real Life Retail with Steph La Posta Mar 30, 2021

Show notes

Resilient Retail has a brand new show for Season 2: Real Life Retail with Steph La Posta of Common People Shop. Today, Kristen sits down with Steph to discuss her journey through retail, her plans for the season, and what makes Toronto such a special city to focus in on.

New Segment Preview! Retail News with Kat Cole and Halie LeSavage Mar 25, 2021

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Get ready for Retail News and Trends! Kat Cole of Focus Brands and Halie LeSavage of Morning Brew are joining Resilient Retail once a week to discuss all things retail news and how small retailers can respond to current events to stay resilient.

NFTs, Virtual Worlds, and Futuristic Commerce with Taylor Holiday Mar 23, 2021

Show notes

Today on Resilient Retail, we're getting ~futuristic~. Sit down with Kristen and eCommerce expert Taylor Holiday for a deep dive into the blockchain, NFT's, the Metaverse, and how this digital future will impact physical retail.

6 Major Ways the Pandemic Impacted Retail: Setting the Stage with Steve Dennis Mar 18, 2021

Show notes

Steve Dennis is a consultant, keynote speaker, author, and podcast host focused on retail growth and innovation. He has been named a top global retail influencer by multiple organizations and his thoughts on the future of shopping are regularly shared in his role as a Forbes Senior Contributor. Steve's best-selling book-- "Remarkable Retail: How to Win & Keep Customers in the Age of Disruption"--will be released in a completely revised and expanded 2nd edition this Spring. Steve is currently the President of SageBerry Consulting. Prior to founding SageBerry, he was the chief strategy officer and SVP, multichannel marketing for the Neiman Marcus Group. Today, we talk about the 6 major changes COVID-19 brought to the retail world, and what they mean for local small business owners.

Season 2 Preview: Resilience in action Mar 16, 2021

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Season 2 is coming on April 6th! Join Kristen LaFrance as we walk through the changes we'll see the season, some hints about guests (and hosts) you'll meet, and more.

The top trends across resilient retailers in 2020 with Kristen Lafrance Dec 29, 2020

Show notes

Today, we’re closing out season one with a recap ...and holy moly it’s been a season. We’ll be walking through the six main themes of Resilient Retail and hear from some of our incredible guests this season. Embracing the uncomfortable, taking the in-store experience online, the rise of new fulfillment methods, holistic (omnichannel) commerce, leaning into community, and, of course, resiliency.

Tokyobike on handling supply chain overwhelm with Juliana Di Simone Dec 24, 2020

Show notes

What happens when your entire supply chain can't produce your products? When demand outweighs your yearly supply in a mere 3 weeks? This is what happened to Juliana Di Simone and the team at tokyobike throughout the pandemic. tokyobike is an independent bicycle company founded in Japan, and growing rapidly throughout the US and Europe. Based on the concept of Tokyo Slow their bicycles are designed to explore the places we love and call home. Juliana walks us through the highly strategized ethos of their retail operations, how they unified their commerce across online and offline, and how the company is dealing with the overwhelming demand for their bikes this year.

Kat Cole on growing Cinnabon into a global, omnichannel brand Dec 22, 2020

Show notes

Today, Kristen sits down with Kat Cole, COO and President of FOCUS Brands, the parent company to Auntie Anns, Cinnabon, Schlotzchky’s Carbell Ice cream, Mos and Mcalister’s Deli. So yeah, she knows retail. Kat tells the story about growing Hooters into a global business in her 20s, how brands can act local while thinking global, and how to deconstruct your brand to its core to make strategic pivots.

Knix on the 2020 marketing campaigns that catapulted their growth with Joanna Griffiths Dec 17, 2020

Show notes

2020 has been a year and a half. And yet, Knix and KT by Knix, popular direct-to-consumer intimate apparel brands have found massive success through two highly strategic marketing plays: virtual styling and off-season warehouse sales. Today, join Kristen and Joanna Griffiths, founder and CEO of Knix as they dig into these COVID-friendly tactics, the awkwardness of bra shopping, and why it's more important than ever for brands to stand for something.

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