Resilient Retail

Latest Episodes:

How Allbirds is redefining sustainable DTC by thinking global and acting local Apr 20, 2021

Show notes

Allbirds was one of DTC’s first pioneers when they built their successful sustainable sneaker brand. Driven by an ethos of transparent sustainability, every pair of Allbirds shoes is made with earth-friendly materials like merino wool and eucalyptus fiber. Travis Boyce is Head of Global Retail Operations at Allbirds and handles all things brick and mortar for the brand. He explained why Allbirds decided to pursue a global retail strategy - and why they view their current efforts as simply another channel within their original DTC framework.

Retail in the World: How store owners in the UK and Ireland are fighting for survival in 2021 Apr 19, 2021

Show notes

On today's BONUS episode, Kristen takes us on a tour across the UK and Ireland retail. You'll hear from four retailers and experts based in the UK and Ireland as they tell us the stories of their last 12 months and their plans for reopening.

Resilient News: The future of Cannabis commerce with Kat Cole Apr 16, 2021

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Every Friday, join us as we cover the hottest industry news and trends of the week. This week, Kristen and Kat Cole talk about all things cannabis industry, dispensaries and their retail methods, their favorite brands, and Kat shares her theory of how CBD will blow up in the years to come!

From Beige to Brilliant: How Sustainable Retailer Goldune is Making Sustainability Approachable to All Apr 15, 2021

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Sustainability starts with good habits, and good habits can start with great role models. This episode of Resilient Retail focuses on Azora Zoe Paknad, founder of ecommerce retail brand Goldune. Goldune is all about injecting excitement into the realm of sustainable and zero waste shopping. For Azora, this meant elevating sustainability out of the realm of hippie handbags or wealthy housewives and transforming it into something both approachable and chic. By curating a carefully vetted collection of sustainable brands from diverse merchants, Goldune entices shoppers to put sustainability center stage.

Real Life Retail: Richard Nair from Nishe Apr 14, 2021

Show notes

Join Steph LaPosta each week for Real Life Retail. A weekly segment with honest, candid conversations with retailers. In this episode, Richard Nair of Nishe shares his story of launching Nishe, the loyalty and emotional aspect of connecting to stores, and how creating monthly idea sounding boards helps further the business.

Kettle & Fire on using innovative feedback loops to ignite consumer interest both in-store and online Apr 13, 2021

Show notes

When Jack Meredith became the first employee at Kettle & Fire, the company had zero revenue and next to no retail know-how. Today, their healthy bone broth products are sold online, in stores like Whole Foods, via subscription, and more. Kettle & Fire’s technique lies in proactively listening to customers and taking a uniquely hands-on approach to growth. In this episode of Resilient Retail, Jack described how Kettle & Fire took on the wholesale market by mailing letters to local nutritionists, and how they use their digital presence to test and execute the perfect marketing messages.

Resilient News: Is brunch culture dead? Experiential retail, teen spending, and rental commerce with Halie LeSavage Apr 09, 2021

Show notes

Every Friday, join Kristen and a co-host to cover the hottest industry news and trends of the week. This week, Halie LeSavage, writer of Retail Brew is here to chat about Dick’s Sporting Goods’ new experiential flagship concept, a major acquisition in the jewelry world, results from a new teen spending survey, and lastly our hosts wonder whether the pandemic has made brunch culture a thing of the past.

Althea Johnson on beautiful results that are more than skin deep Apr 08, 2021

Show notes

When Althea Johnson opened Korean beauty shop Propr Life + Style a mere week before the pandemic, she was soon surrounded by shuttered stores on all sides. But the creative and resourceful retailer refused to be one of them. Instead, she anchored herself in growing her business through an innovative combination of home delivery, social media, and email marketing. By listening to her customers’ changing needs and remaining available through thick and thin, Althea earned the loyalty of a customer base that was eager for self-care dialogue during a trying time.

Real Life Retail: Brenda Ngina Kahura of Parkdale Pet Foods Apr 07, 2021

Show notes

Join Steph LaPosta each week for Real Life Retail. A weekly segment with honest, candid conversations with retailers. In this episode, Brenda Ngina Kahura of Parkdale Pet Foods shares her experience starting a business in the midst of COVID, navigating health regulations, the booming pet industry, oh yeah, and all the regular growing pains and celebrations of starting a small business.

Gorjana and Jason Griffin Reidel on designing a jewelry business that sparkles from the inside out Apr 06, 2021

Show notes

Gorjana and Jason Griffin Reidel founded a small jewelry company in 2004 and sold Gorjana’s delicate designs from the confines of their apartment. Fast forward to the present day and that company - gorjana - is now a cult sensation with a robust online presence and 19 physical retail stores across the United States.

For many physical retailers, business is driven by maximizing square footage and cramming the windows with bestsellers. For Gorjana and Jason, building gorjana was more about feng shui. By embracing things like aesthetics, scent, and an authentic sense of place - not to mention gorgeous jewelry - the couple has created a growing brand that customers come back to again and again.

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