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    Business

    Real Estate Agent Success Calls

    Talk show with top real estate agents, brokers, and Realtors sharing success tips, ideas, and advice

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    Latest Episodes:
    SC038: Mary Berry. Specializing In Selling REO Properties. Working As An Exclusive Seller’s Agent And Not Representing Buyers. Representing Distressed Property Sellers Such As: Banks, Asset Managers, And Fannie Mae. Breaking Into The REO Market. Feb 26, 2018
    Show notes

    Mary Berry SUCCESS CALL

    ***Note: If you can not see the audio player above, REFRESH your browser and try again.

    Listen on Google Play Music

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    To download, right click the “Download” link below and “save as” to your computer.

    Download FULL Running Time: 1:11

    Website:

    http://www.web-realestate.net/MaryBerry

    Background:

    Mary Berry is with Century 21 All-Pro Realty in Oklahoma City, Oklahoma. Last year, she closed 1,067 transactions with a total sales volume of 81 million. Her average sales price was 76 thousand of which 100% were sellers. She operates a team with 9 members: 1 office manager, 1 HUD coordinator, 1 BPO coordinator, 1 contract negotiator, 1 REO bookkeeper, 1 repair analyst, 1 REO closer, 1 call coordinator, and 1 team leader.

    Mary Berry is the broker/owner of Century 21 All-Pro Realty. She has been an agent for 30 years. Mary has two parts to her business. One, she’s a producing agent. Two, she’s a brokerage owner. This interview will focus on Mary as a producing agent. The 1,067 closings are Mary’s personal production (not her company).

    In her best year (2009), Mary sold 1,362 homes worth $102 million. Over the years, Mary has been ranked in the Top 5 agents in the USA as listed in The Wall Street Journal by Real Trends.

    For the majority of her 30 year career, Mary has specialized in selling REO properties. She works as an exclusive Seller’s Agent and does not represent buyers. She represents distressed property sellers such as: banks, asset managers, and Fannie Mae.

    Mary is a founding member of USREOPartners, a trade organization dedicated to distressed property professionals. She also teaches REO classes at her local MLS.

    In this interview, Mary will talk about her career in REO, how the business has changed in the last 30 years, what trends are happening today, and how you can get into or expand your REO business.

    2011 Stats:

    • 1,067closings
    • 81 million sales volume
    • 76 thousand average price
    • 100% sellers
    • 9 member team:
      • 1 office manager
      • 1 HUD coordinator
      • 1 BPO coordinator
      • 1 contract negotiator
      • 1 REO bookkeepe
      • 1 repair analyst
      • 1 REO closer
      • 1 call coordinator
      • 1 team leader

    Niche:

    • REO

    (originally published on 07/21/12)


    SC037: Wayne Turner. Building Two Successful Teams In Two Different States. Goal Setting. Generating Business From Expired Listings And For Sale By Owners. Using The DISC Personality Test To Put His Team Members In The Right Positions. Feb 24, 2018
    Show notes

    Wayne Turner SUCCESS CALL

    ***Note: If you can not see the audio player above, REFRESH your browser and try again.

    Listen on Google Play Music

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    Download FULL Running Time: 1:50

    Website:

    www.localnorthshorerealestate.com

    Background:

    Wayne Turner is with Turner Real Estate Group in Mandeville, Louisiana. Last year, he closed 81 transactions with a total sales volume of 18 million. His average sales price was 228 thousand of which 54% were buyers and 46% were sellers.

    He operates a team with 10 members: 6 buyer agents, 1 closing manager, 1 listing manager, 1 bookkeeper / marketing manager, and 1 team leader.

    Wayne Turner is the team leader of the Turner Real Estate Group. He has been an agent for 16 years and works the Mandeville-Covington market 35 miles north of New Orleans.

    Wayne has built two successful teams in two different states. In Tennessee, he had his best year in 2006 when Wayne sold 286 homes worth $51 million. In Louisiana, he built a brand new team from scratch and sold 81 homes worth $18 million in his first full year. He is running a lean machine with a 60% profit margin. Wayne’s goal in 2012 is to close 160 transactions.

    In this interview, Wayne discusses goal setting, affirmations, positive mental attitude, and sacrifice. He talks about generating business from expired listings, for sale by owners, geographic farms, internet marketing, video marketing, and radio ads. Wayne shares scripts and dialogs. He explains how to use the DISC personality test to put his team members in the right positions.

    2011 Stats:

    • 81 closings
    • 18 million sales volume
    • 228 thousand average price
    • 54% buyers and 46% sellers
    • 10 member team:
      • 6 buyer agents
      • 1 closing manager
      • 1 listing manager
      • 1 bookkeeper / marketing manager
      • 1 team leader
      • 2 listing agents

    Niche:

    • Expireds
    • Short sales
    • FSBO
    • Geogrpahic Farm
    • Radio ads
    • Internet

    (originally published on 07/07/12)


    SC036: Raquel Quinet. Raquel Quinet talks about: Moving From One City To Another And Starting A New Real Estate Practice. specializing in REO, Short-Sale, Sphere-Of-Influence, Buyers, And Out-Of-State Investors. Feb 22, 2018
    Show notes

    Raquel Quinet SUCCESS CALL

    ***Note: If you can not see the audio player above, REFRESH your browser and try again.

    Listen on Google Play Music

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    To download, right click the “Download” link below and “save as” to your computer.

    Download FULL Running Time: 1:06

    Website:

    azresultsgroup.com

    Background:

    Raquel Quinet with Keller Williams Realty in Goodyear, Arizona. Last year she closed 253 transactions with a total sales volume of 27 million. Her average sales price was 106 thousand of which 11% were buyers and 89% were sellers. She operates a team with 7 members: 1 buyer agent, 1 offer coordinator/cash-for-keys coordinator, 1 repair coordinator, 1 escrow coordinator, 1 field manager, 1 bookkeeper, and 1 team leader.

    Raquel Quinet is the team leader of Raquel Quinet & The Results Group. She has been an agent for 13 years. Raquel specializes in REO, Short-Sale, Sphere-Of-Influence, Buyers, and Out-Of-State Investors.

    Raquel made a big move from Union City, California to Goodyear, Arizona. She had built a super successful team based on traditional real estate and was closing 100 transactions per year with an average price of $750 thousand. Raquel sold her book of business and describes how she did it in this interview. Then she moved to Arizona where she did not know anyone.

    Raquel did not start selling homes right away. First, she recruited agents and helped build an established brokerage. After success in that position, she started selling homes again. She made progress quickly. In her second year selling homes in Arizona, Raquel closed 253 homes. She describes how she did it in this interview.

    2011 Stats:

    • 253 closings
    • 27 million sales volume
    • 106 thousand average price
    • 11% buyers and 89% sellers
    • 7 member team:
      • 1 buyer agent
      • 1 offer coordinator/cash-for-keys coordinator
      • 1 repair coordinator
      • 1 escrow coordinator
      • 1 field manager
      • 1 bookkeeper
      • 1 team leader

    Niche:

    • REO
    • Short Sale
    • Sphere-Of-Influence
    • Buyers
    • Out-Of-State Investors

    (originally published on 06/21/12)


    SC035: Russell Shaw. The Number One Most Successful Strategy For Rising To The Top In Real Estate. Being The Godfather Of Radio Ads. The Most Important Skill An Agent Needs To Have To Survive And Thrive In Any Market. Feb 20, 2018
    Show notes

    Russell Shaw SUCCESS CALL

    ***Note: If you can not see the audio player above, REFRESH your browser and try again.

    Listen on Google Play Music

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    To download, right click the “Download” link below and “save as” to your computer.

    Download FULL Running Time: 1:54

    Website:

    www.nohasslelisting.com

    Background:

    Russell Shaw is with Realty One Group in Phoenix, Arizona. Last year, he closed 403 transactions with a total sales volume of 55 million. His average sales price was 136 thousand of which 30 % were buyers and 70% were sellers. He operates a team with 18 members: 2 listing specialists, 5 buyer specialists, 1 general manager, 1 operations manager, 1 contract negotiator, 1 transaction manager, 2 short sale negotiators, 1 short sale processor, 1 client care coordinator, and 3 administrative.

    Russell Shaw is the team leader of the Russell Shaw Group. He has been an agent for 34 years and works the metro Phoenix market. Russell is a Billion Dollar Agent. He has sold over $1 billion worth of homes in his career. In his best year (2006), Russell sold 405 homes worth $104 million. But it has not always been this good.

    Russell was an average “ordinary” agent his first 12 years closing about 20 transactions per year. He was tired of living paycheck to paycheck. Russell decided he would either make it big or get out and do something else. He learned and implemented the number one most successful strategy for rising to the top in real estate. And he will share it with you in detail.

    Russell is the Godfather of Radio Ads. Dozens of agents have learned from the master and duplicated his successful ads in markets around the country. Radio and TV advertising is the source of 80% of his business and he invests over $600,000 each year. Russell goes into great detail about what works, what doesn’t, and how you can make radio and TV work for you. He describes scripts, hot buttons, key words, production, station selection, costs, best days of the week, frequency, mistakes, and more.

    Russell also talks in depth about listings, listing specialist, DISC personality test, short sale seller seminars, personal newspapers, and more. Russell will disclose the number one most important skill an agent needs to have to survive and thrive in any market.

    2011 Stats:

    • 403 closings
    • 55 million sales volume
    • 136 thousand average price
    • 30% buyers and 70% sellers
    • 18 member team:
      • 5 buyer agents
      • 2 listing agents
      • 1 general manager
      • 1 operations manager
      • 1 contract negotiator
      • 1 transaction manager
      • 2 short sale negotiators
      • 1 short sale processor
      • 1 client care coordinator
      • 3 administrative

    Niche:

    • Radio ads
    • TV ads
    • Short sales
    • Personal newspapers
    • Seller seminars

    (originally published on 06/07/12)


    SC034: Ellen Mitchel. Working Her Way Up In A Real Estate Office. Starting A Geographic Farm And Shares How She Achieved A 30% Market Share After Only 24 Months. Learning From Those Above And Helping Those Below. Feb 18, 2018
    Show notes

    Ellen Mitchel SUCCESS CALL

    ***Note: If you can not see the audio player above, REFRESH your browser and try again.

    Listen on Google Play Music

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    To listen on iTunes, click HERE.

    To listen on Google Play, click HERE.

    To download, right click the “Download” link below and “save as” to your computer.

    Download FULL Running Time: 1:44

    Website:

    www.remax.com/real-estate-agents/ellen-mitchel-hollywood-fl/100029386

    Background:

    Ellen Mitchel is with RE/MAX Executive Realty in Hollywood, Florida.

    Last year, she closed 167 transactions with a total sales volume of 18 million. Her average sales price was 112 thousand of which 30 % were buyers and 70% were sellers. She operates a team with 9 members: 1 buyer specialists, 1 team manager, 1 administrative assistant, 1 bookkeeper, 1 field asset services, 1 appraiser, 1 virtual assistant, and 2 team leaders.

    Ellen Mitchel is the co-team leader of the Prestige Properties Team. She has been an agent for 14 years. She works the southeast Florida market between Miami and Fort Lauderdale.

    Ellen worked her way up from real estate office receptionist, to agent assistant, to licensed assistant, to top agent, to team leader and franchise co-owner.

    Today Ellen’s team has a diverse practice. 40% is referrals from past clients and sphere of influence. 25% is short sale. 25% is REO. 15% is geographic farm.

    Ellen survived and thrived in the changing markets by remaining flexible and willing to learn new approaches. She recently started a geographic farm and shares how she achieved a 30% market share after only 24 months.

    Ellen’s success comes from her perseverance. She believes she can “out-work” almost anyone. Ellen likes to be in the middle of the pack. Learning from those above and helping those below. She is a firm believer in master minds and surrounds herself with top people.

    2011 Stats:

    • 167 closings
    • 18 million sales volume
    • 112 thousand average price
    • 30% buyers and 70% sellers
    • 9 member team:
      • 1 buyer specialists
      • 1 team manager
      • 1 administrative assistant
      • 1 bookkeeper
      • 1 field asset services
      • 1 appraiser
      • 1 virtual assistant
      • 2 team leaders

    Niche:

    • Referral
    • Past Client
    • SOI
    • Short Sale
    • REO
    • Farming

    (originally published on 05/21/12)


    SC033: Don Wenner. Specializing In Radio Advertising, 1st Time Buyers, Expired Listings, Short-Sales, And Past Client Referrals. Entering Real Estate At 21 And Closing 67 Transactions In His First Year. Running Multiple Businesses Including: A Real Estate Brokerage, A Real Estate Technology Company, A Short Sale Negotiation Company, And A Restaurant. Feb 16, 2018
    Show notes

    Don Wenner SUCCESS CALL

    ***Note: If you can not see the audio player above, REFRESH your browser and try again.

    Listen on Google Play Music

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    To download, right click the “Download” link below and “save as” to your computer.

    Download FULL Running Time: 1:22

    Website:

    www.dlprealestate.com

    Background:

    Don Wenner with DLP Realty in Bethlehem, Pennsylvania . Don specializes in radio advertising, 1st time buyers, expired listings, short-sales, and past client referrals.

    In the last year, he closed 394 transactions with a total sales volume of 81 million and grossed 2.7 million. His average sales price was 206 thousand of which 39% were buyers and 61% were sellers. He operates a team with 31 members: 12 buyer agents, 6 listing agents, 2 inside sales agents, 2 transaction coordinators, 2 marketing coordinators, 2 marketing launch coordinators, 1 client care manager, 1 listing manager, 1 office manager, 1 runner, and 1 team leader.

    Don Wenner is the team leader of DLP Realty. He has been an agent for 6 years. He works the Lehigh Valley Market between New York City and Philadelphia.

    Don entered real estate at 21 and closed 67 transactions in his first year. Today he and his team are setting up to 120 listing appointments per month, listing 70 to 90 homes per month, and have 430 active listings. All traditional sales and all in a declining market. While his market has been falling 10% per year, Don’s business has been growing 25% per year.

    Don invests heavily in radio advertising, 13 thousand per month. That investment is producing 15 closings per month at an average commission of 6400 dollars. Radio sends him all over his area. He sells a wide range of homes worth 17 thousand to 1.8 million. You’ll hear two of his current radio ads.

    Don is true entrepreneur. He runs multiple businesses including: a real estate brokerage, a real estate technology company, a short sale negotiation company, and a restaurant. Not bad for a young man who just turned 27 years old.

    2011 Stats:

    • 394 closings
    • 81 million sales volume
    • 2.7 million gross commission income
    • 206 thousand average price
    • 39% buyers and 61% sellers
    • 31 member team:
      • 12 buyer agents
      • 6 listing agents
      • 2 inside sales agents
      • 2 transaction coordinators
      • 2 marketing coordinators
      • 2 marketing launch coordinators
      • 1 client care manager
      • 1 listing manager
      • 1 office manager
      • 1 runner
      • 1 team leader

    Niche:

    • Radio ads
    • Short sales
    • Internet leads
    • Expireds
    • 1st time buyers
    • Past client referrals

    (originally published on 05/07/12)


    SC032: Ellen Brewood. Closing 423 Transactions. Specializing In REO Sales. A Full Overview Of The REO Business From The Perspective Of A Hard-Working, High-Achieving Agent. Feb 14, 2018
    Show notes

    Ellen Brewood SUCCESS CALL

    ***Note: If you can not see the audio player above, REFRESH your browser and try again.

    Listen on Google Play Music

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    To download, right click the “Download” link below and “save as” to your computer.

    Download FULL Running Time: 1:12

    Website:

    www.realtyexecutives.com/agents/ellen-brewood

    Background:

    Ellen Brewood with Realty Executives of Kansas City in Leawood, Kansas.

    Last year she closed 423 transactions with a total sales volume of 30 million. Her average sales price was 71 thousand of which 13% were buyers and 87% were sellers. She operates a team with 14 members: 1 transaction coordinator, 1 offer negotiator, 1 BPO/repair coordinator, 1 pre-marketing coordinator, 1 reimbursement/bookkeeper, 2 property inspectors, 1 compliance auditor, 1 marketing manager, 1 marketing manager assistant, 3 buyer agents, and 1 team leader.

    Ellen Brewood is the team leader of the Sellin’ Ellen Team. She has been an agent for 16 years. She works the Metro Kansas City market.

    Ellen has specialized in REO sales for 11 years. She started as a traditional agent. Then she noticed several top agents who were specializing in REO. She decided to jump in and make a go of it. It worked.

    Ellen took a traditional path to the banks. She did BPOs (broker price opinions). Lots and lots of BPOs. She built a small team that performed 500 BPOs per month for about $50 each. It was labor intensive, but it opened doors. One day a bank requested a review BPO. The bank was so impressed that they asked Ellen if she wanted to list their REOs.

    Ellen gives an overview of the REO business from the perspective of a hard-working, high-achieving agent.

    2011 Stats:

    • 423 closings
    • 30 million sales volume
    • 71 thousand average price
    • 13% buyers and 87% sellers
    • 14 member team:
      • 1 transaction coordinator
      • 1 offer negotiator
      • 1 BPO/repair coordinator
      • 1 pre-marketing coordinator
      • 1 reimbursement/bookkeeper
      • 2 property inspectors
      • 1 compliance auditor
      • 1 marketing manager
      • 1 marketing manager assistant
      • 3 buyer agents
      • 1 team leader

    Niche:

    • REO

    (originally published on 04/21/12)


    SC031: Michael Balsitis. Closing 411 Transactions. How He Set Up His Team Of 8 Members And Which Software To Use. How He Started Selling Homes At 19-Years-Old. Specializing In REO Sales. Selling Homes For Hedge Funds And Bulk Buyers. Feb 12, 2018
    Show notes

    Michael Balsitis SUCCESS CALL

    ***Note: If you can not see the audio player above, REFRESH your browser and try again.

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    Download FULL Running Time: 1:27

    Website:

    www.bellabayrealty.com/our-locations/michael-balsitis/

    Background:

    Michael Balsitis is with Bellabay Realty in Caledonia, Michigan.

    Last year, he closed 411 transactions with a total sales volume of 22.7 million. His average sales price was 55 thousand of which 10 % were buyers and 90% were sellers. He operates a team with 8 members: 1 transaction coordinator, 1 listing coordinator, 1 property manager, 2 runners, 1 marketing specialist, 1 bookkeeper, and 1 team leader.

    Michael Balsitis and his wife own and operate Bellabay Realty. He has been an agent for 17 years. He works the West Michigan market including Grand Rapids, Kalamazoo, and Muskegon.

    Michael started selling homes at 19 years old. He went to night school and sold homes during the day. Early on he worked as a buyer agent for a broker who specialized in estate sales. The buyer investors he represented wanted more inventory to look at and convinced Michael to call banks looking for distressed properties. It worked.

    Michael has specialized in REO sales for 15 years. He was in the right place at the right time as the REO market exploded with the current recession. His business has grown as the economic has decline.

    Michael shares a career’s worth of knowledge. He tells us how the industry has developed and changed. Michael lists conferences, classes, designations, and more. He describes how he set up his team and which software to use.

    Michael has even sold homes for hedge funds and bulk buyers. He tells us how to find hedge funds, how to help them buy, how to help them sell, and how profitable they are.

    2011 Stats:

    • 411 closings
    • 22.7 million sales volume
    • 55 thousand average price
    • 10% buyers and 90% sellers
    • 8 member team:
      • 1 transaction coordinator
      • 1 listing coordinator
      • 1 property manager
      • 2 runners
      • 1 marketing specialist
      • 1 bookkeeper
      • 1 team leader

    Niche:

    • REO

    (originally published on 04/07/12)


    SC030: Lindsay Sanger. How A Traditional Agent Switches Gears to Pursue REO’s. How she Developed And Maintains Her REO Business. Learning To Speak The REO Language. Feb 10, 2018
    Show notes

    Lindsay Sanger SUCCESS CALL

    ***Note: If you can not see the audio player above, REFRESH your browser and try again.

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    Download FULL Running Time: 1:08

    Website:

    www.lindsaysellsflorida.com/

    Background:

    Lindsay Sanger is with Re/Max Elite in Melbourne, Florida. Last year, she closed 166 transactions with a total sales volume of 13 million. Her average sales price was 79 thousand of which 10 % were buyers and 90% were sellers. She operates a team with 4 members: 1 buyer specialist, 1 field specialist, 1 personal assistant, and 1 team leader.

    Lindsay Sanger is the team leader of the Lindsay Sanger Group. She has been an agent for 7 years. She works the Brevard County market.

    Lindsay started as a traditional agent. Then her market shifted downward. The homes that were selling were REO and short-sale. So she switched gears and aggressively pursued REOs.

    This interview focuses on how Lindsay developed and maintains her REO business.

    Lindsay first educated herself. She searched the internet. She took all the REO courses she could find. She watched webinars. She attended conferences. She added certifications. She learned how to speak the REO language.

    After she immersed herself in the industry, she applied to banks and asset managers. Her efforts paid off. She now has relationships with 4 asset managers, Fannie Mae, and Freddie Mac. They hand her REO assignments month after month.

    Lindsay’s biggest piece of advice: follow protocol. Search for each banks process and follow it to the letter.

    2010 Stats:

    • 166 closings
    • 13 million sales volume
    • 79 thousand average price
    • 10% buyers and 90% sellers
    • 4 member team:
      • 1 buyer specialists
      • 1 field specialists
      • 1 personal assistant
      • 1 team leader

    Niche:

    • REO

    (originally published on 03/21/12)


    SC029: Chantel Ray. Closing 810 Transactions. Anticipating Market Shifts And Moving Ahead Of The Pack. Being An Early Adapter. Knowing Your Strengths And Your Weaknesses. How To Excel At Team Leadership, System Building, Goal Setting, And Accountability. Only Working On Tasks You Love And How To Delegate The Rest. Successful Radio Ads. Feb 08, 2018
    Show notes

    Chantel Ray SUCCESS CALL

    ***Note: If you can not see the audio player above, REFRESH your browser and try again.

    Listen on Google Play Music

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    Download FULL Running Time: 1:30

    Website:

    www.chantelray.com/

    Background:

    Chantel Ray is with Chantel Ray Real Estate in Virginia Beach, Virginia. Last year, she closed 810 transactions With a total sales volume of 94 million. Her average sales price was 116 thousand of which 40 % were buyers and 60% were sellers. She operates a team with 29 members: 3 listing specialists, 9 buyer specialists, 8 REO specialists, 5 administrative staff, 1 short sale negotiator, and 3 couriers.

    Chantel Ray is the team leader of Chantel Ray Real Estate. She has been an agent for 8 years. She works the Hampton Roads market.

    Chantel anticipates market shifts and moves ahead of the pack. She was an early adapter to the REO and short-sale markets. Chantel predicts a resurgence in luxury homes and commercial properties.

    Chantel is either in “fifth gear or at a stop”. She does not believe in coasting. Chantel knows her strengths and her weaknesses. She excels at team leadership, system building, goal setting, and accountability. She only works on tasks she loves and is good at. For all other work, she sets up systems and delegates to her team.

    Chantel stars in her own successful radio ads. She describes how she wrote the script, recorded the ad with a local celebrity, and negotiated with the stations. She created the memorable jingle “If it has to sell, call Chantel.” Listen carefully to the sample ad she uses to generate tons of calls and business.

    2011 Stats:

    • 810 closings
    • 94 million sales volume
    • 116 thousand average price
    • 40% buyers and 60% sellers
    • 29 member team:
      • 3 listing specialists
      • 9 buyer specialists
      • 8 REO specialists
      • 5 administrative staff
      • 1 short sale negotiator
      • 3 couriers

    Niche:

    • REO
    • Short-Sale
    • Radio Ads

    (originally published on 03/07/12)


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