Rapid Response

Latest Episodes:

Fixable: Can kindness (and a little math) be all it takes to save a struggling company? Feb 22, 2025

Show notes

Rapid Response brings you a special episode from Fixable with Francis Frei and Anne Morriss. In this featured conversation, Francis and Anne sit down with James Rhee—entrepreneur, author, and impact investor—who led the remarkable turnaround of Ashley Stewart, a retail brand serving Black, moderate-income, plus-size women.

As a first-time CEO and private equity investor, James took an unconventional approach, proving that deep respect for employees—combined with strategic financial discipline—can drive unprecedented success. Hear how he applied radical kindness and data-driven decision-making to revive a struggling company and uncover valuable insights for any leader navigating crisis or change.

About Fixable

Frances Frei is a Harvard Business professor. Anne Morriss is a CEO and best-selling author. Anne and Frances are two of the top leadership coaches in the world. Oh, did we mention they're also married to each other? Together, Anne and Frances move fast and fix stuff by talking to guest callers about their workplace issues and solving their problems – in 30 minutes or less. Both listeners and guests will receive actionable insights to create meaningful change in the workplace – regardless of their position on the company ladder.

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Kickstarter 2.0: Expanding far beyond crowdfunding, with CEO Everette Taylor Feb 21, 2025

Show notes

It’s no longer just start-ups and indie creators raising funds on Kickstarter. The site is now attracting big brands like L’Oreal looking to directly engage a vibrant community of fans. Kickstarter’s CEO Everette Taylor returns to Rapid Response to open up about the company’s recent evolution — from replacing his leadership team and expanding the platform’s ambitions, to launching a host of tools to win over new users and reengage old ones. Everette also reveals the hidden benefits behind Kickstarter’s four day work week, takes issue with the backlash against corporate DEI, and argues why making progress requires doing things in a new, riskier way.

This episode is brought to you in partnership with Stripe — empowering businesses around the world to make progress.

Visit the Rapid Response website here: https://www.rapidresponseshow.com/

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Can Rivian avoid the EV speed bumps? with founder and CEO RJ Scaringe Feb 18, 2025

Show notes

As demand declines for EVs, and Tesla’s Elon Musk wields power in the new Trump administration, electric automaker Rivian is taking this time to adapt its business and expand its brand. Rivian’s founder and CEO RJ Scaringe joins Rapid Response to share how the company is moving beyond the luxury SUV space — introducing a raft of new challenges and opportunities. RJ explores Rivian's recent $5.8 billion partnership with Volkswagen, the ongoing risk assessment for self-driving features, and how Rivian's AI-enabled 'technological plumbing' can accelerate the brand beyond incumbent manufacturers.

This episode is brought to you in partnership with Stripe — empowering businesses around the world to make progress.

Visit the Rapid Response website here: https://www.rapidresponseshow.com/

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Musk’s DOGE agency and the real need to declutter government, with Jen Pahlka Feb 14, 2025

Show notes

As former US Deputy Chief Technology Officer, Jen Pahlka helped to create the US Digital Service (USDS) to upgrade the government’s tech capabilities. Today, the USDS houses Elon Musk’s Department of Government Efficiency (DOGE), hell-bent on quick, disruptive change. Pahlka returns to Rapid Response to share why the motivation behind Musk’s disruption of the status quo isn’t necessarily wrong, arguing that we must clear the “sludge” out of government processes to finally create the conditions for substantive change. She also explores how AI can be used to streamline government work, the role of business minds in the White House today, and more.

Visit the Rapid Response website here: https://www.rapidresponseshow.com/

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From Nike to Bud Light to Tubi: Lessons from the Super Bowl 2025 ads, with Autodesk's Dara Treseder Feb 11, 2025

Show notes

Super Bowl LIX had a clear winner on the field, but victory for brands was more hard-won. Sure, plenty of ad spots were star-studded, from Seal to David Beckham to Ben and Casey Affleck, but to what end? Many aimed for impact, but did they deliver? Autodesk CMO Dara Treseder offers hot takes on this year’s hits and misses from the big game’s ads. She joins host Bob Safian to break down what makes an NBDB (never been done before) moment, why so many brands adopted a “safe” approach, and what trends business leaders should note going forward.

Visit the Rapid Response website here: https://www.rapidresponseshow.com/

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Return-to-office: What leaders are getting wrong, with Harvard Business School professor Frances Frei Feb 07, 2025

Show notes

As many organizations throughout the business landscape implement return-to-office mandates, the debate around RTO’s impact on performance and culture intensifies. Harvard Business School professor Frances Frei joins Rapid Response to bust popular myths around in-person work, and reveal the surprising intentions of many pro-RTO business leaders. Frei also shares insights about AI’s impact on corporate life, valuable tips to make your meetings more efficient, and more.

Visit the Rapid Response website here: https://www.rapidresponseshow.com/

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Starbucks CEO Brian Niccol is here to put the brand back on top Feb 04, 2025

Show notes

Amid higher costs, longer wait times and waning sales, Starbucks is ready for a brand refresh. The company’s new CEO, Brian Niccol joins Rapid Response to reveal how Starbucks plans to go back to its roots and prioritize human connection in the hopes of restoring the brand’s position in US culture. Niccol also shares insights about evolving Starbucks’ business model, tackling the Chinese market, and how AI and tariffs are poised to shape the brand’s future.

Visit the Rapid Response website here: https://www.rapidresponseshow.com/

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Brian Chesky on Airbnb's emerging reinvention Jan 31, 2025

Show notes

After 17 years, Airbnb’s Brian Chesky is hitting ‘reset’ — reinventing the business from the ground up and expanding the brand in unexpected ways. Chesky joins Rapid Response to explain why now is the right time for Airbnb’s ‘great reinvention’, how it connects to the evolution of AI, China’s Deepseek, and more. Chesky also shares his unconventional employee philosophy – what he calls “the fallacy of autonomy”, and takes us inside his relationship with Sam Altman, revealing previously unheard details about Altman's brief yet tumultuous dismissal from OpenAI.

Visit the Rapid Response website here: https://www.rapidresponseshow.com/

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Reid Hoffman on AI ‘Superagency' Jan 28, 2025

Show notes

As Chinese AI developers send shockwaves through Silicon Valley, and Elon Musk spats with President Trump over AI policy, Reid Hoffman returns to Rapid Response to explore today’s AI landscape, and the secrets behind a concept he calls AI ‘Superagency’. Hoffman shares his vision for what an AI-infused workday will soon look like, how we address society’s greatest fears about technology, and more. As we enter a daunting new era — politically, socially and technologically — Hoffman urges listeners to choose curiosity over fear.

Visit the Rapid Response website here: https://www.rapidresponseshow.com/

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Netflix’s wins, Meta’s shifts, and Changemakers, with CNBC’s Julia Boorstin Jan 24, 2025

Show notes

From Netflix’s new blockbuster earnings report to controversial moves announced by Meta’s Mark Zuckerberg, tech and media are navigating seismic shifts amid a rapidly evolving political and cultural landscape. CNBC’s Julia Boorstin joins Bob Safian to decode the streaming wars, plus the business risks and reasons behind Meta’s abrupt changes of course. As leader of CNBC’s annual Changemakers list and author of the book “When Women Lead,” Boorstin also weighs in on why developing more women in business and entrepreneurship makes bottom-line sense in any era.

Visit the Rapid Response website here: https://www.rapidresponseshow.com/

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.