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    Business

    QA Selling Online at Amazon

    How to Sell on Amazon FBA with Professional Amazon FBA Sellers

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    Latest Episodes:
    Quin Amorim Explains Amazon FBA Product Targeting Advertising #272 Apr 12, 2019
    Show notes

    In this episode, Quin is talking about Amazon Sponsored Products with the variant of Product Targeting. This is when you have the ability to target your competitor products! This is not a new feature available to Amazon sellers, it has been around for a long time inside Vendor Express and the Amazon Marketing System (AMS) Quin also used to use this inside the Amazon author central for his kindle books. What is new about this feature is the fact that it is available inside Amazon Seller Central now, since late 2018 What can you do with Amazon product targeting advertising? Just like the name says, you can create ad campaigns that will target competitor product pages instead or targeting keywords or search terms. How to create a product targeting Ad campaign Go into you campaign manager and click the orange button that says "create Campaign" Sellect Sponsored Products Enter your budget Pick if you want Up and Down bidding (Not recommended as of now) Choose Manual Targeting Select Product Targeting Pick your product (the one you want to advertise) Enter your competitor's ASINs or serch for the ones you want to target Let it run for at least 3 days and keep monitoring Let me know if it worked Please listen to the episode to find out a couple tips Quin recommended to make it more profitable Start Gratefull, Stay Positive, and Always Profit


    Sourcing In China With Chris Davey Founder Of “FBA4U” Apr 11, 2019
    Show notes

    He is from England but lives in China for the last 6 years. FBA4U - The ultimate amazon seller Hub CHRIS DAVEY Listen to the podcast to learn how Chris has been sourcing products for over 20 years and how he moved to China for work, where he know runs his Amazon business. Listen to the end to hear some great tips Who is Chris DaveyWhy are you in China?Why do I need a VPM before going to China?What do you do with FBA4UHow long have you been selling on AmazonWhat Amazon markets do you sell in?Do you walk in factories to source productsWhat advantages does it have to be in China when it comes to choosing products or suppliers? Find Chris at FBA4U.com Chris's event is now being sponsored by Amazing.com and Global Sourcing


    What is Helium 10 for Amazon Sellers, and Why Use It #270 Apr 09, 2019
    Show notes

    Professional Amazon FBA seller Quin Amorim host of the QA Selling Online Podcast, and Bradley Sutton, the Success Manager at Helium 10. Helium 10 is an all in one software for professional Amazon sellers, and if helps new and experienced FBA sellers get a boost over their competitors. Quin and Bradley discuss how to find the best keywords and a break down of each tool. "For any serious Amazon seller looking to make six or seven figures, Helium 10 is your best friend and ally in your fight to be the "Best Seller" in your product categories. This Amazon optimization tool suite is specially designed for sellers looking to grow their Amazon FBA businesses exponentially."Helium 10 HELIUM 10 TOOLS: REFUND GENIE – REIMBURSEMENT FINDER With a click of a button, Refund Genie allows you to find lost or damaged inventory Amazon may have not reimbursed you for. It generates reports super-fast so you can collect on those funds and get back to growing your business. MAGNET – AMAZON KEYWORD RESEARCH TOOL Magnet is a super-powerful, best-in-class keyword research tool that the big Amazon sellers use to pull the best keywords for their product listings. With Magnet, you no longer need to waste time jumping from tool to tool in hopes of getting the best keywords. Just enter a seed keyword and let Magnet attract the best keywords in just a few minutes! MISSPELLINATOR – MISSPELLING EXTRACTOR Misspellings are one the most underrated cash generators when it comes to listing optimization. By utilizing misspellings in your product's back end search terms, you can grab great rankings and easy sales. Talk about low-hanging fruit! But not just any misspellings -- use the most used misspellings. Misspellinator makes it super-fast and easy to get to top misspellings for your keywords. FRANKENSTEIN – KEYWORD PROCESSOR Frankenstein Is the most powerful Amazon keyword processor on the planet, allowing you to take thousands of keywords, and in mere seconds, process them into cash-generating keyword lists. By running de-duplication filters, removing unwanted characters and words, and sorting the keywords by popularity, you can easily process huge lists of keywords that are perfect for your product page or back end keywords, helping you pull in massive traffic and sales. SCRIBBLES – LISTING OPTIMIZATION TOOL Scribbles ensures your listings are 100% fully optimized with the best keywords to add to the front-end and back-end of your product page in seller central, to help you attract more traffic and generate more sales. Scribbles ensures you never miss or accidentally skip using a valuable keyword, and helps you easily write ultra-optimized titles, bullet points, descriptions, and sales-generating back-end search-term-keywords, so you can be sure that all your keyword research has been put to good use. Selling in multiple categories? No problem! Scribbles allows you to modify text field lengths so you can utilize our tool regardless of the character limitations on your specific category. Increase your sales with well optimized listings using Scribbles. 5K CHECKER – KEYWORD CHECKER Manny Coats said it best in his podcast, "5K Checker is a HUGE time saver! What takes you 4 hours to do manually can be done in 30 seconds with 5K checker." This tool allows you to quickly and easily figure out which of your back-end and front-end keyword-search-terms are actually being indexed by Amazon and which ones are going to waste (or even causing the good keywords NOT to rank). With 5K Checker you can do hours’ worth of work in seconds! Secret Tip: Enter your competitors ASINs and check what keywords they do and don't rank for. BLACK BOX With Black BoxNew product finder and product research tool, you can set search filters to tailor your results to the best products for YOU to sell based on your desired niche and a plethora of factors. The Basic Filters allow you to search for new product opportunities in specific categories in additional to monthly sales estimates, pricing, sizing, and images. The Advanced Filters allow users to search for new product ideas based on trends and other metrics that can occur over the course of the year. KEYWORD TRACKER When it comes to selling on Amazon, it’s vitally important to know what works and what doesn’t. Keyword Tracker allows you to keep a log of the changes you made in your marketing and optimization efforts so that you can visualize how those changes affected where your product listing ranks for given keywords. HIJACKER ALERT Get rid of hijackers once and for all by monitoring your listings and getting both email and SMS alerts as soon as someone jumps on your listing or steals your buy box. TRENDSTER – TREND ANALYZING TOOL Trendster allows you to quickly and easily analyze products you're considering sourcing to determine their seasonality. You'll be able to determine in a matter of seconds if the product will have steady sales year-around or if there are major demand fluctuations that could tie up your cash in slow-moving inventory. INVENTORY PROTECTOR Don’t get your inventory swiped out from under you by unscrupulous sellers and retail arbitragers. Protect your inventory by setting the max order quantity easily with this great tool. CEREBRO Helium 10's Reverse ASIN lookup tool has what we believe to be the most accurate data out there and it includes exact match and broad match search volume. Please listen and comment with any questions, or what you want to see next. As Mentioned in the video here are the discount codes for Helium 10: QAMORIM50 - A 50% discount 1 timeQAMORIM10 - A 10% discount every month for life


    How To Track Facebook Ad Performance To Amazon Listings Apr 05, 2019
    Show notes

    Today I received a question from Luis asking about tracking ROI from Facebook Ads directed to Amazon There are 2 ways to track your Facebook Ads conversion for Amazon FBA listings. The first one is to create an Amazon affiliate account and start selling your own items from the affiliate account.By doing this, you will get affiliate tracking and analytics from Amazon that tell you how many sales came from each link. The second way to do this is to track the product on a daily basis using the Amazon reports, measure the conversion rate and the number of daily views to your listing, and as soon as you turn on your Facebook Ad campaign, you will see an increase in traffic and the conversion rate. By doing this, you will see that, for example, if you were getting 2000 visitors per day to your listing at a 48% conversion rate, and now you get 2500 people per day at 48% conversion rate, you know how many extra sales you generated from the Facebook Ad. This is not 100% accurate, but it will give you a pretty close estimate of the ROI generated by your Facebook marketing campaign The second question was: How can you track sales on Amazon generated by organic search terms? Well, I only know of one way of doing this, and it involves using an Amazon Tool by Helium 10, called Cerebro Cerebro will do the equivalent to a reverse ASIN lookup, but it will also show you what keywords you, or your competitor, are paying for, and what keywords are generating organic sales. And on top of that, it will also show you where you rank for each one of those keywords, the search volume of each search term, how many products are competing for the same search terms, and how many giveaways you would need in order to rank on the first page of Amazon for each keyword Cerebro is one of the many tools available at Helium 10, and I arranged a discount for you: If you want a one-time 50% discount use code: QAMORIM50 But if you want 10% discount per month for life, use QAMORIM10 That is all for today, so remember: "Start Grateful, Stay Positive and Always Profit" Quin Amorim


    Using A Failed Private Label Product To Capture Emails Apr 03, 2019
    Show notes

    Joe is Using A Failed Private Label Product To Capture Emails. Joe created a sales funnel where he entered his failed Private Label product into a Free plus shipping page. In order to get the free plus shipping product, the customer has to enter their info (name and email) into the optin form, so Joe Can capture this information. By capturing the email, the plan is to at least break even with the shipping cost, and then offer the customer an upsell of another unit at a discounted rate. And here it starts to become profitable. This is a great idea that Joe had, because you will always be able to advertise to these customer for free n the future. So, if you have a Private Label product that isnt doing good on Amazon FBA or if you product used to be on Amazon and you ended up removing it to save on Long term Storage Fess, then you can use it in the same way to capture your clients info.


    How Dan Meadors Turned $600 into Over 20 Million Selling Wholesale On Amazon FBA Apr 02, 2019
    Show notes

    Dan Meadors started selling on Amazon with $600 and has now passed 20 Million in totals sales, using his Wholesale Formula What is wholesale on Amazon FBA? Wholesaling on Amazon, means you are buying directly from manufacturers or distributors at a wholesale price, then selling on Amazon at full price. How can you sell on Amazon FBA doing the wholesale method? Quin asked Dan Meadors to come on the show and explain, not only how it is done, but how it is done profitably. Today we have another special guest, this one is a multi-million dollar Amazon seller. He's been selling on Amazon since 2011. He started with only $600 and he grew that to over one million dollars in sales within the first two years. And he should be reaching now about 20 million if I'm not mistaken but we'll hear it from him in a second. He’s not even doing private label or retail arbitrage. Let's hear it from DAN MEADORS himself. QUIN: So now you contact these wholesalers. And is everything a well-known brand? Or do you deal with brands are no so well-known? QUIN: Does that happen in wholesale? How can you find profitable products? QUIN: Wow. So, DAN MEADORS would you share with us your winning product analysis formula? QUIN: Yeah. It’s pretty good. How about The Wholesale Formula? Do you know how many people you’ve trained so far? QUIN: Yeah. I love it. So where can people find The Wholesale Formula online? QUIN: You know what, I just thought of something. Do you know how many SKUs you have at this point in Amazon? Links: The Wholesale Formula


    Launched 9 Brands That Sell Over 10 Million – Nate Lind Apr 01, 2019
    Show notes

    QUIN: Today, we have another special guest, who in his twenties had already flipped over $50,000,000 in real estate. He launched over twenty-three brands that were over seven figures. Nine of those, over eight-figures. He is also the Founder of one of the biggest men's grooming beard brands and the Founder of the Online Sellers Summit. Nate Lind is here with us today. You're always answering the number one question, “What's in it for me?” Whoever it is you're talking to. A logo is not a brand. A logo is just a logo. NATE: They have a buyer's intent before even coming to you. I started mine in 1997. Back then, I was living in Europe and I was selling on eBay. eBay USA because there was no eBay in the country I was living in. It's only $1,100 per person for a cabin. There's two occupancy needed.


    Backup Steps to Get What You Want – The Way To Do It Mar 28, 2019
    Show notes

    Hello! What's up, everyone? You probably read the title of the show and it's going to say something like “This is the way to do it” or I don't know because I didn't write it yet. So I am making this up as I go. So soon enough, I’m going to write the title when I'm done podcasting. And it's going to have to reflect the idea I had right before I started recording, which I'm going to talk about here and it's how to get things done as soon as you think of something. Let's say you want to buy a car. You’re looking to buy the Lambo of your dreams or even a bicycle, okay? Let’s probably make it a bicycle. You want to buy a bicycle. Now, that was the thought that you had: “I want to buy a bicycle.” Now, what do you have to do in order to get that bicycle? So I want you to go look at the end result is getting the bicycle. That's the basically what you wanted. And we're not even going to go into reasons of why you want this bicycle or this Ferrari or why you want something right? That's always when you look at something in a holistic point, that's what you want to see is why you want something. But we’re not getting into that today. We're gonna look at the steps of how to get what you want, okay. Assuming you know the why, why you want something then we’re going to look at the steps. In order to buy the bicycle, you would have to go to a store and buy one. So you are going to decide what store it is, you’re going to see how much this bike costs. And now, you’re gonna go back from there. You saw that the bike costs whatever and you know where to get this bike. Now you need to decide: do you have enough money to buy this bike? If you don't have enough money to buy this bike, now you have to go back one more step. What do you have to do in order to make enough money to buy this bike? Now when you find that thing, you need to go back one step from that and realize, “What do I need to do in order to do what I have to do to make the money?” For example, if you've decided that to make enough money to buy the bike, you would have to start an online business. Let's say you are starting a Shopify store or an Amazon selling account for example. You would have to go back from there. And now you decide, “Yes, so I'm gonna start selling on Amazon and that is gonna make me enough money to buy the bike. I’m going to need to make an x amount of dollars.” And you go back from there. Now, what am I going to sell on Amazon in order to make that money? And then you’re going to research what you're going to sell, what products are you going to sell, how you're going to sell it. And basically, if you’re going to do wholesale, if you're going to private label a product, if you're just going into Walmart and you're gonna start buying the things that are in clearance and then you are going to mark them up and sell them online on eBay, on Amazon. That's retail arbitrage. If you're going to do online arbitrage. Basically, if you're gonna be doing research online trying to find the best deals online, buying that product and then selling it at a huge markup or the exact mark up on Amazon, on eBay, on Facebook Marketplace. There’s a lot of people that buy things and sell them on Facebook Marketplace. And if you are anywhere in North America, you know by now that the Facebook Marketplace is huge. And if you, for example, are just trying to make enough money to buy that bicycle, let's say it's $1,000 bicycle and you have to generate $1,000 in the profit to buy that bike, the Facebook Marketplace is a good place to start because you're gonna buy something, mark it up there. More than likely you're gonna get a bunch of people that say, “please” that means “yes, I want to buy.” When in reality actually it doesn't. When people please something on Facebook, it means “Look at me, I want attention. I want you to see that I am somewhat interested in this. I want my friends to see that I'm interested in this.” But when you message me back and say “yes, it is available,” people are going to get back to you and say something like, “Sorry, I'll have to pass.” But, that being said, there is a ton of business being made daily or actually by the second on Facebook Marketplace. So that is a thing to consider when you want to start selling online. If this is something that you don't already do. If you don't have an online business already, that's a place that you can start by selling your wholesale merchandise, you can sell your MLM merchandise whatever it is that you have on the Facebook Marketplace. Then there’s platforms, that let’s say in Canada would be Kijiji.ca. If you’re Canadian, you know Kijiji for sure. Kijiji.ca where you can sell things absolutely for free. No membership, nothing. And in the US, one of the big ones is Craigslist. So Craigslist.com where you can put things for sale. Look at Wayfair, Wayfair is a multi-billion dollar company. I believe they generate close to 10 Billion per year by now. And they started with Craigslist. They started with Craigslist. Two guys sharing an apartment. Anyway, the story is not for this episode. But basically, what I'm saying is go back. Find something you want and go back a step. And then at that step, go back another step. Go back. Walk your way all the way back to the beginning, just so you don't spend or waste a ton of time, which is very important your time, debating something that cannot be done. For example, if you decided that you want to buy the Lamborghini and now you're dreaming about it. And you go forward with the step instead of going backward. “What am I gonna do when I have this Lamborghini? I’m going to drive around the beach. This is going to be a convertible Lamborghini so I’m gonna have a top down. I’m going to do this. I'm going to this.” And one thing you forgot was to go back and realize that you don't have the money to buy the Lamborghini. So all the time, all that planning was wasted because you didn't step back and see that there was one of the steps that you couldn’t complete. And it could be that okay, “I don't know how to drive.” Maybe you do have the money but you don't know how to drive. So you would have to go and learn how to drive. Although that wouldn't stop you from buying the Lamborghini, you would just have to learn how to drive eventually if you want to drive it. And I guess that would be a good advice. If you're going to drive a Lamborghini, maybe learn how to drive first. So that's what I wanted to talk about today is you that have to look at the big picture and don't jump forward every time you think of something. And this is in business. My example was about buying a bicycle or buying a Lamborghini or buying anything. It could be just starting a business. You want to start a business. Now if you want to go deep into this, you would have to think of your “why”. Why you want to start a business. And then you gonna tell me things like, “Oh I’m going to start a business because I want to be my own boss,” “because I want to spend more time working from home so I can see my family 24/7,” “so I can raise my kids” or “just because I want to work from the beach and I want to be sipping pina coladas while I am sourcing private label products,” for example. That would be your why. And then we could even go deeper from there, like why do you want to work from home to be with your family? “Because I don't spend enough time with them. They're growing too fast.” And there are all kinds of reasons of why you want something and you can always go deeper and deeper and deeper one step to realize that sometimes, the main reason do you want something you already have it. For example, “I wanted to spend more time with my kids.” When in reality, you probably already have the time. If it’s not the money, if it's not the financial freedom, maybe you already have the time. You're just spending it having crazy ideas when in reality, you could be spending with your kids. All right. Now that's why you should look at the why. But the point of the podcast today is just to discuss the steps backwards that you should take so you don't waste your time on the things that you are not ready to achieve yet. Because everything is achievable; just some things are not achievable yet. There are steps you got to take in order to get there. So make sure you take the right steps at the right time just so you can climb that ladder quicker. And it’s not the ladder to get to the top of your nine to five, this is the ladder to reach where you wanna go, which is always up somewhere. This is Quin Amorim checking out. And its spelled with an “n”. Q-u-i-n. The reason why I'm saying this is because I had a few messages from people that tried searching on I believe it was Instagram, and they couldn’t find it because they were typing Q-u-i-n-n. So if you’re going to do the search, there it is. @Quin_Amorim. That will work for Twitter, Instagram. Or just go to the Amazon FBA Podcast There you go. Thank very much for listening. Remember, start grateful. Stay positive. And always profit.


    How To Sell Without Being Salesy – A Networking Tip #264 Mar 27, 2019
    Show notes

    Most people when they join an MLM (Multi Level Marketing) are thought all the wrong ways to approach leads.Their uplines "most" of the times have zero experience, so they give them the same copy and paste message that they have been using unsuccessfully for a long time.The reality is that you need to build some time of relationship before going in with the "opportunity" The good old techniques: "Would you like to make more money?""Do you leave income opportunities open""If you breathe, this is meant for you..." This is pure and simple terrible... What's up, everyone? Quin here. And I want to give you some quick tips today about what not to do when communicating with your customers, with your leads. Especially when you're trying to network with somebody. Now a lot of these messages come from the very well-known MLM which is multi-level marketing. A lot of people out there do not like multi-level marketing, a lot of people love multi-level marketing. I guess that's just different point of views depending on what side of the fence you're on. Now, one thing in common when it comes to multi-level marketing is the fact that networking, your network is your net worth. So multi-level marketers need to constantly create, generate lots of connections and ie. networking. To do so, some have been trained incorrectly by their uplines and their uplines tell them what to do incorrectly. And of course, this is not a generalization because there's a lot of people out there doing it right, building relationships the right way. But what we all see is a bunch of spam and then all pay because of one. And that's the generalization that happens in life. Humans do that often, right? So we all get a ton of messages. I get like an unlimited amount of messages come in constantly that are just spammy. And what I do normally is as soon as I see sometimes the subject says: “Hello, Quin_Amorim,” okay so I know that was a bot that captured either my Twitter or my Instagram. So they go through my Instagram, my Twitter. The scraping bots capture my email, associate the account name with my name and then they message, “Hello, Quin_Amorim” altogether. So automatically, those go directly to the junk folder. Others, I can read you a few. Of course, I'm not gonna name any names. I'm not gonna name companies or anything like that. And here's for example. This one was from LinkedIn: “Hi, Quin. I wanted to know if you're actively seeking venture funding. If so, let me know if you'd like details about applying to present as one of the top innovators at the New England venture summit,” blah, blah, blah. And then signed. And of course, there's a link in there. Now the thing is, this is the very first contact I had with this person. I've never met this person. It is actually an account that doesn't even have a picture. And this is how they start, right? They start the conversation directly with a pitch if I'm looking for venture funding. So this one came through and I didn't reply. Two days later, I get a message that just says, “Hi, Quin. I wanted to know if you're actively seeking venture funding. We're bringing together a large group of investors to connect emerging companies,” blah blah blah. So basically, the same pitch a couple of lines and the links at the bottom are different now. This actually has a URL, that it's going to take me to this summit. In this case, I did reply. So now there are 2 messages that came in from the same person. I replied and I said, “Thank you so much for contacting me. I'll save this link and I'll keep my eyes open.” That's it. So I get a reply to that. “My pleasure. What round of funding are you seeking and how much? Let me know if you'd be interested in joining us and I'll send you more details.” So again I didn't reply and I get this. “Hey Quin, I wanted to know if you're actively seeking venture funding. We're bringing together a large group of investors...” blah blah blah. The exact same message again. So now this, of course, is obvious it's a bot sending the same copy and paste message to everybody. Now this message is now in the spam folder on LinkedIn and I didn't put it there myself. So LinkedIn just sees the account, so many spam messages may be due to reports from other users. And it just goes directly to spam. So stuff like for example, this one. Again, we have never met before. It says, not even a name, “Hello. I hope things are good on your end. I'm growing my financial brokerage and I'm looking for some sharp individuals that are looking to make some additional income on a part-time basis. I wanted to send you a quick message to see if you are keeping your business opportunities open. What is the best number I can reach you?” That's it and it ends. It's not even signed or anything like that. And just so you can visualize this, it's all done in one paragraph, one block of text. There are periods and commas in there but it's all in one block of text. Even the “hello,” hello comma, everything together. Now this, of course, is from somebody I've never met before. And as you can see this sentence here: “Are you keeping your business opportunities open?” Same as, “Are you keeping your streams of income opportunities open?” Those kinds of things are taught by uplines that do not know what they're doing. And they probably give these people the copy-paste message. “Use this message because it worked for me once.” And it doesn't work for anybody. These kinds of message do not work. I'm going to tell you if you are in any of those... and this is related to e-commerce of course. This is business. This is an online business so it doesn't matter that it's not about selling on Amazon, today this episode. This is just some tips to help some of you that are probably in the multi-level marketing that are trying to generate some income to bring into your families So if you're going to do this, one, immediately stop selling on your Facebook. Stop trying to sell to your friends and your family. What's going to happen is that you're going to be the person that nobody wants to hear from. Now, if you did post on Facebook, you saw who engaged with those comments, who seem to be interested. You can deal with those friends, that family probably in your messenger and stuff like that. Give them the opportunity to join that company to join whatever business you're in. And be upfront with them. One thing people really love is honesty. So whoever it is that you're dealing with, doesn't matter if it's somebody you don't know or you know over well it is very important to you use honesty. You can sell easier when you're being honest. In speaking against yourself. It's easier to sell when you're being dishonest and upping yourself or making yourself look better because... you know people love honesty. People absolutely love honesty, so it is the best way to go. Now, when you go to message your contact, your network. When you wanna create your network, what you're going to do is build a relationship first. First, you introduce yourself to somebody. “Hey, I just wanted to thank you for connecting with me on LinkedIn.” Or “Thank you for liking my page on Facebook. I really appreciate that. Thank you so much!” And leave it at that. End it right there. The person will probably reply to you. “No problem. My pleasure. I really enjoy your content,” or something like that. If they do, you will reply back, “What kind of content brought you here?” or “What was your favorite thing? I really want to know just so I can keep doing better, offering more and better content out there.” So you create a conversation just as if you were talking to another regular human being. Remember that we're human beings. We do not like being sold to. I did sales for so many years, in-person sales. I was selling services in oilsands and every time I would have to go visit a big company, of course, we're talking about multi-million dollars. Where at the time, I could do more than fifty million in a year just in my own sales. And when I would go visit somebody, I would make sure (and take note of this), I would walk into somebody's office, I would sit down have a coffee, put my feet up on their desk with them if I've known these people for a while. And do not talk about business. Never try to sell them anything. So what I was doing would be for example, and let me rephrase this “put the feet up on the desk.” If it's somebody I don't know, I walk in their office. When I have permission to walk in their office, what I would do be take some coffee, donuts and anything like that and introduce myself. And then leave. That's how I would start this. And then weekly, I just swing by. “Hey, I'm just swinging by. Everything's okay?” And you know, eventually, you start to build a relationship to the point where I would walk in somebody's office look around the walls. I would see if they had a picture of a Harley Davidson, picture of their kids, picture of their Corvette on the wall. So I would start a conversation about. “Oh, a Corvette. What is that? Is that the 2016? And they go, “Oh no, this is actually the 2017. As you can see here the headlights are a bit different.” And we start talking about that. And because I have a passion for cars, motorcycles. Anything that is a motorized vehicle, I have a passion for that. So I would seek those things and start a conversation about it. Talk about their Harley. “So do you do trips often? Where do you go to?” See if they'd been to places that I've been and start talking about those places. You find a passion. If somebody's passionate about something and in their office where they gonna spend 10, 12, 14 hours a day whatever it is, they're gonna have pictures of their passion. If that's their wife, their girlfriend, their kids, their boyfriend, ping pong, pool. Whatever it is. You start a conversation. You build a relationship and do not talk about work. ...


    Customer’s Experience With Your Product Mar 26, 2019
    Show notes

    Improve the experience you give your client


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