Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

Latest Episodes:

#186 Turning Tow Trucks Into Business Success Apr 15, 2025

Show notes

Looking to grow your towing business or break into the towing industry? In this episode, Jack Carr hosts Matt Saskin from East Coast Towing to explore proven towing business strategies, effective growth tactics, and the latest towing industry trends. Matt shares his unique journey from a tech background to becoming a successful towing company owner, covering topics like AI-powered call center solutions with Avoca, consensual vs. non-consensual towing, and much more.
In this in-depth conversation, we discuss how Matt has successfully optimized towing operations, scaled his towing business, and leveraged acquisitions to accelerate growth. They also analyze a towing business listing to reveal essential valuation tips and common pitfalls in buying towing companies. The episode concludes with a comprehensive look at the fragmented towing market and the potential for industry consolidation in the future.
Whether you're in the towing business, auto services, or any service business, this episode is a must-watch for business scaling, towing acquisitions, and operational optimization to ensure long-term business success.
🚨 In This Episode, We Cover:
🔹 How AI and Avoca are improving call center efficiency in towing
🔹 Consensual vs. non-consensual towing—what’s the difference?
🔹 Matt's transition from tech to towing and business ownership
🔹 Scaling a towing business and optimizing operations
🔹 The power of acquisitions in the towing industry
🔹 Analyzing a towing business listing—valuation and pitfalls
🔹 The future of the towing industry and consolidation trends
💼 Shoutout to Avoca AI!
Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish.
🔗 Schedule a demo here
🚀 Huge Shoutout to SupplyHouse!
When it comes to fast turnaround times, SupplyHouse has our back! With 250,000+ SKUs covering plumbing, HVAC, and electrical, they make sure we get the right materials—fast and hassle-free.
💡Their Trademaster program offers free shipping, returns, and discounts, all with no membership fee. Use promo code SH5 for five percent off your first order— Code is valid through 9/30/2025.
🔗 Check them out & level up your supply game here
🎙️ Episode Host:
🗣️ Jack Carr – Follow on X: @TheHVACJack
🎙️ Episode Guest:
🗣️ Matthew Saskin
📢 Enjoyed the episode?
✅ Like, Comment & Subscribe for expert insights into the towing industry, business scaling, and acquisitions!
#TowingBusiness #TowingIndustry #BusinessGrowth #TowingAcquisitions #AIinTowing #BusinessOptimization #ConsensualTowing #NonConsensualTowing #TowTrucks #HeavyDutyTowing #SmallBusiness #Entrepreneurship #AI #BusinessScaling #TowingMarket

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC
📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#185 From Roofing to Riches: The Blueprint for Business Growth Apr 10, 2025

Show notes

Thinking about buying a roofing company or scaling your home service business? John and Jack almost bought a roofing business—but after a deep dive into the financials and seller materials, they walked away. In this episode, they reveal why the deal didn’t work, the red flags in roofing business listings, and what you should know before buying or building a home service company.
From key takeaways at HoldCo Comp to real estate agent business models, and from leveraging tools like Hatch for outbound sales to analyzing the true value of niche service companies—this episode is packed with actionable business advice.
If you’re in roofing, HVAC, plumbing, electrical, or any home service niche, and you’re exploring acquisitions, growth strategy, or operational efficiency, this is a must-watch.
🚨 In This Episode, We Cover:
🔹 Why they passed on buying a roofing company
🔹 The red flags in seller listings and valuations
🔹 Key takeaways from HoldCo Comp on running multiple businesses
🔹 The crossover between real estate agents and home service niches
🔹 Building vs. buying — what’s really more practical?
🔹 How tools like Hatch are transforming outbound and sales
💼 Shoutout to Hatch
We’ve partnered with Hatch, the tool we trust for driving qualified leads and outbound efforts in our businesses.
🔗 Check them out here

💼 Shoutout to Quick Staffers LLC
Need trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts.
🔥 Get $1,000 off your first placement here

🎙️ Episode Hosts:
🗣️ John Wilson – Follow on X: @WilsonCompanies
🗣️ Jack Carr – Follow on X: @TheHVACJack
📢 Enjoyed the episode?
✅ Like, Comment & Subscribe for weekly insights into business growth, acquisitions, and the home service industry!
#RoofingBusiness #HomeServices #Acquisitions #BusinessGrowth #MergersAndAcquisitions #Entrepreneurship #HVAC #Plumbing #Electrical #HoldCo #RealEstate #Hatch #SmallBusiness

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#184 From Survive to Thrive: Scaling Your Home Service Business for Maximum Growth Apr 08, 2025

Show notes

As the busy summer season approaches, scaling your home service business requires the right strategy. In this episode, we break down how to set and achieve ambitious revenue goals, optimize operations, and staff up for success. From improving workflows to leveraging AI and overseas labor, we’re sharing the growth strategies you need to scale efficiently without skyrocketing overhead costs.

🚀 In This Episode, We Cover:
🔹 How to prepare your home service business for peak season growth
🔹 The launch of Quick Staffers—pre-trained customer service reps for your business
🔹 Why early hiring & training are critical for handling increased demand
🔹 The role of AI & overseas labor in cutting costs while scaling operations
🔹 Key milestones and lessons from historical growth success

💼 Shoutout to Quick Staffers LLC
Need trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts.

🔥 Get $1,000 off your first placement here

💡 Special Thanks to Hatch!

Hatch has been an incredible partner in our outbound journey. Since starting with them, we’ve ramped up with powerful automations that keep every lead engaged and every invoice followed up. Hatch’s AI Agents, ready to handle follow-ups, reminders, email blasts, have saved us hours.

Get started here

🎙️ Episode Hosts:
🗣️ John Wilson – Follow on X: @WilsonCompanies
🗣️ Jack Carr – Follow on X: @TheHVACJack

📢 Enjoyed the episode?
✅ Like, Comment & Subscribe for expert insights on home service business growth and scaling strategies!

🔍 Keywords: Home Service Business, Business Growth, Hiring Strategies, AI in Business, Scaling a Business, Customer Service Optimization, Home Service Marketing, Revenue Growth, HVAC, Plumbing, Electrical Business

#HomeServiceBusiness #BusinessGrowth #Hiring #AI #Entrepreneurship #HVAC #Plumbing #CustomerService #ScalingBusiness #Marketing

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#183 The $250M HVAC Collapse: Inside Air Pros' Bankruptcy Apr 04, 2025

Show notes

In this episode we discuss Air Pro Solutions, a once-thriving HVAC company, crumbled under $250 million in debt, exposing the dangers of aggressive acquisitions, reckless spending, and poor financial planning. From sponsoring the Miami Dolphins to underestimating inflation, rising interest rates, and integration challenges, this deep dive breaks down how their strategy led to one of the biggest HVAC business failures in history.

🚀 In This Episode, We Cover:
🔹 The power of Google My Business (GMB) & Local Service Ads (LSAs) for lead generation
🔹 How strategic hiring & project management drive success
🔹 Overcoming seasonality challenges in the roofing industry
🔹 The role of Klaus Roofing Systems & key partnerships in scaling a business
🔹 The importance of financial oversight & long-term client relationships
💼 Special Thanks to Service Scalers
We’ve partnered with Service Scalers to optimize our Local Service Ads (LSAs) and Google My Business (GMB) strategy—bringing in thousands of leads and driving major business growth. Want to do the same for your roofing business?
🔗 Check them out here
💡 Shoutout to Avoca AI!
Looking to train your call center team and improve service efficiency? Avoca AI helps businesses boost customer interactions and performance.
🔗 Schedule a demo

🎙️ Episode Hosts:
🗣️ John Wilson – Follow on X
🗣️ Jack Carr – Follow on X

📢 Contact Owned and Operated:

info@ownedandoperated.com

Visit the website for more information

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

Disclaimer: This podcast reflects personal opinions and is for informational purposes only. No statements are intended as financial, legal, or business advice, nor are they meant to be defamatory or harmful. Listeners should conduct their own research. The host and producers are not responsible for any actions taken based on this content.

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#182 Roofing Business Success: From Contractor to CEO in a Growing Industry Apr 01, 2025

Show notes

How to Scale a Roofing Business to $20M+ | Marketing, Leadership & Growth Strategies. Eddie Griffin, owner and president of Brown Roofing in Connecticut, shares his journey from starting in the roofing industry at just 13 years old to building a multi-million-dollar business. From hands-on experience to mastering business strategy, Eddie reveals how he scaled Brown Roofing to $20M+ in annual revenue with effective marketing, subcontracted crews, and a strong leadership structure

🎙️ Episode Hosts:
🗣️ John Wilson – Follow on X
🗣️ Jack Carr – Follow on X

🎧 Episode Guest:

🗣️ Eddie Griffin

🔗Instagram

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#181 From Plumbing to Profits: One Entrepreneur’s Journey to Business Success & Growth Strategies Mar 27, 2025

Show notes

💧 Plumbing pro Kenny Bush joins us to talk about building a plumbing business, branding, and mastering SEO to dominate local search!

From scaling Da Vinci’s Best Plumbing to leveraging Google reviews for massive growth, Kenny shares key insights for anyone in the trades.

Would you start a business without a game plan? 🔧

💡 If you're in the trades or thinking about launching your own business, don’t miss this one!

💼 Special Thanks to Service Scalers!
We’ve been partnering with Service Scalers to maximize our Local Service Ads (LSAs) and optimize our Google My Business profiles, and the results have been incredible. With hundreds of thousands in sales and 900+ calls in a single week, GMBs are now our top-performing organic lead channel.
Want to learn how Service Scalers can do the same for you?
🔗 Check them out here
Shout Out to FieldPulse 🚀
FieldPulse is an incredible Field Service Management platform that helps you save hours each week while keeping your operations running smoothly. If you're looking to streamline your processes, stay competitive, and focus on what truly matters, FieldPulse is a game-changer!
📅Book your demo
🎙️ Episode Hosts:
🗣️ John Wilson – Follow on X
🗣️ Jack Carr – Follow on X

🎧 Episode Guest:

🗣️ Kenny Bush

📢 Contact Owned and Operated:

info@ownedandoperated.com

Visit the website for more information

More Ways To Connect with O&O

John's YouTube Channel

Weekly Newsletter

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

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LEGENDS #180 | Roger Wakefield: Shaping the Next Generation of Plumbers Mar 25, 2025

Show notes

Plumbing influencer Roger Wakefield joins us to talk about building a plumbing business, mastering Google My Business (GMB) and Local Service Ads (LSAs), and how social media has transformed the skilled trades industry.
With hundreds of thousands in sales coming from GMBs and a mission to train the next wave of tradespeople, Roger shares insights on how he turned Texas Green Plumbing into a powerhouse. From starting in the industry to scaling a business and inspiring the next generation of plumbers, this episode is packed with value!
🌟 In This Episode, We Cover:
🔹 The power of GMB & LSAs for lead generation
🔹 How mentorship shaped Roger’s career
🔹 Why learning beyond your license is key to success
🔹 Scaling a plumbing business the right way
Would you ever start a trade without learning from someone? 🔧
💡 If you're in the trades, thinking about starting your own business, or just love hearing inspiring entrepreneur stories, this episode is for you!
💼 Shoutout to Avoca AI!
Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish.
🔗 Schedule a demo
💼 Special Thanks to Service Scalers!
We’ve been partnering with Service Scalers to maximize our Local Service Ads (LSAs) and optimize our Google My Business profiles, and the results have been incredible. With hundreds of thousands in sales and 900+ calls in a single week, GMBs are now our top-performing organic lead channel.

Want to learn how Service Scalers can do the same for you?
🔗 Check them out here
🎙️ Episode Hosts:
🗣️ John Wilson – Follow on X
🗣️ Jack Carr – Follow on X

🎧 Episode Guest:

🗣️ Roger Wakefield

🔗Youtube

🔗Instagram

📢 Contact Owned and Operated:

info@ownedandoperated.com

Visit the website for more information

More Ways To Connect with O&O

John's YouTube Channel

Weekly Newsletter

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

Send Us Mail!

More Ways To Connect with OAO

Leave a Review

#179 HVAC, Plumbing & Electrical SOPs: Multi-Touchpoint Strategies for Business Mar 20, 2025

Show notes

Looking to streamline operations for your HVAC, plumbing, or electrical business? In this video, we break down multi-touchpoint SOPs to help you improve efficiency, enhance customer service, and boost profitability. Whether you're managing service calls, optimizing workflows, or improving team coordination, having solid standard operating procedures (SOPs) is key to scaling your business.
🌟 In This Episode We Cover How to
🔹 Improve technician efficiency
🔹 Enhance customer communication
🔹 Automate and standardize processes
💼 Shoutout to Avoca AI!
Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish.
🔗 Schedule a demo
Shout Out to FieldPulse 🚀
FieldPulse is an incredible Field Service Management platform that helps you save hours each week while keeping your operations running smoothly. If you're looking to streamline your processes, stay competitive, and focus on what truly matters, FieldPulse is a game-changer!
📅Book your demo
🎙️ Episode Hosts:
🗣️ John Wilson – Follow on X
🗣️ Jack Carr – Follow on X
📢 Contact Owned and Operated:

info@ownedandoperated.com

Visit the website for more information

More Ways To Connect with O&O

John's YouTube Channel

Weekly Newsletter

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

Send Us Mail!

More Ways To Connect with OAO

Leave a Review

#178 - Leveraging Discounts and Inside Sales for HVAC Growth Mar 18, 2025

Show notes

In this episode, John and Jack discuss strategies for maintaining profitability during slower business periods, including effective discounting, optimizing inside sales, and the importance of proactive planning.

Shout Out to FieldPulse
FieldPulse is a really awesome Field Service Management platform that helps you save hours every week and keep operations running smoothly. If you're looking to streamline your ops, stay ahead of the competition, and focus on what really matters, FieldPulse is a game-changer.
Book your demo today

SPECIAL THANKS TO HATCH
Book more leads with the power of Hatch.
Hatch has been an incredible partner in our outbound journey. Since starting with them, we’ve ramped up with powerful automations that keep every lead engaged and every invoice followed up. Hatch’s AI Agents, ready to handle follow-ups, reminders, email blasts, have saved us hours.
Learn More Here

Send Us Mail!

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Leave a Review

#177 - HVAC and Plumbing Lead Generation: Outbound Campaigns That Fill The Board Mar 13, 2025

Show notes

Take control of lead generation and keep your service board full with proven outbound strategies, smart software like Hatch, and multi-channel marketing. Learn how to drive demand, boost team productivity, and navigate slow seasons with confidence.

Special Thanks to Modernize
We’ve been using Modernize them for our water quality leads, and it’s been smooth sailing from day one.
If you’re serious about boosting your leads, definitely check them out.

Special Thanks to Hatch
Book more leads with the power of Hatch.
Hatch has been an incredible partner in our outbound journey. Since starting with them, we’ve ramped up with powerful automations that keep every lead engaged and every invoice followed up. Hatch’s AI Agents, ready to handle follow-ups, reminders, email blasts, have saved us hours.
Learn More Here

Send Us Mail!

More Ways To Connect with OAO

Leave a Review

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