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    Business

    Owned and Operated – A Plumbing, Electrical, and HVAC Business Growth Podcast

    Owned and Operated is the podcast for home service entrepreneurs who want to build larger, more profitable businesses.

    Hosted by John Wilson and Jack Carr, each episode features candid conversations with the founders, operators, investors, and industry leaders shaping the future of HVAC, plumbing, electrical, septic, roofing, restoration, and the wider home service industry.

    From acquisitions and marketing to sales, leadership, hiring, finance, AI, and operational excellence, you’ll hear real-world lessons, proven strategies, and actionable playbooks from people who have actually built successful companies.

    If you’re buying your first business, scaling past your next revenue milestone, or building toward an eventual exit, Owned and Operated delivers practical insights you can apply immediately.

    New episodes every Tuesday and Thursday.

    Learn more at www.ownedandoperated.com

    Advertise

    Copyright: © 2024 Owned and Operated - A Plumbing, Electrical, and HVAC Growth Podcast

    • Apple Podcasts
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    • Spotify

    Latest Episodes:
    Double Your Profit Day #6 80/20 Rule: The Secret to Explosive Business Growth Aug 06, 2025
    Show notes

    📈 Double Your Profit Day 6: 80/20 Rule for Small Business Growth
    Welcome to Day 6 of the Double Your Profit 30-Day Challenge—the ultimate profit-boosting series for contractors, home service business owners, and small business entrepreneurs. Today, we expose a game-changing insight: 80% of your profit comes from 20% of your effort. That’s the Pareto Principle, and mastering it could 2X your bottom line.
    🎯 Are you spending time on low-margin services, needy customers, or bloated departments? If so, you’re draining resources and killing growth. This episode will show you how to cut the fat, double down on ROI, and scale profit with precision.
    💡 What You'll Learn in This Episode:
    The 80/20 rule for small business profitability
    How to identify unprofitable customers and low-return services
    Which departments drain cash without adding value
    How to cut the bottom 80% of waste and refocus
    How to identify your top-performing profit centers
    Case studies of businesses that doubled profits by simplifying
    A repeatable framework to eliminate waste and scale
    💸This Episode is Brought to You by CFO Made Easy
    Built a strong trades business? Let’s take it to $10M and beyond. CFO Made Easy offers part-time CFO services for home and trade service businesses—helping you boost cash flow, maximize profit per tech, and make clear growth decisions.
    📈 Free Offer: Book a 45-min Financial Insight Session to uncover growth blockers.
    📚 Keep Learning

    Send Us Mail!

    More Ways To Connect with OAO

    • Start Here
    • Owned and Operated Newsletter
    • Bonus Videos From John

    Leave a Review

    John Wilson, CEO of Wilson Companies
    Jack Carr, CEO of Rapid HVAC
    📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.


    Double Your Profit Day #5 Can Zero-Based Budgeting Save Your Business Money? Aug 05, 2025
    Show notes

    Double Your Profit Day 5: Zero-Based Budgeting for Home Service Businesses, Contractors, and Small Business Owners
    Welcome to Day 5 of the "Double Your Profit" 30-Day Challenge — your go-to business growth series for home service business owners, contractors, and small business entrepreneurs looking to boost profit margins fast.
    Today’s strategy? Zero-based budgeting — one of the most powerful financial tools for HVAC companies, plumbing businesses, electrical contractors, cleaning service operators, and anyone in the trades or service-based industries.
    🔧 Most small businesses budget based on last year’s expenses. Not here. We’re showing you how to start from scratch — building your 2025 home service business budget from zero, line by line. Every expense, every tool, every salary, every marketing dollar must be justified and aligned with profitability.
    ✅ What is zero-based budgeting and why it works
    ✅ How to apply it to your contractor business
    ✅ Tips to cut overhead, improve cash flow, and increase EBITDA
    ✅ Why it’s a game-changer for scaling your field service company
    🔑 What You’ll Learn Today:
    What zero-based budgeting actually means
    Why you should ignore revenue when setting budgets
    How to start from zero and justify each expense
    Re-evaluating overhead like marketing, admin, and utilities
    Focusing on your biggest costs first for faster savings
    💼 This Episode is Brought to You by Avoca AI!

    Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish.

    🔗 Schedule a demo HERE

    ▶️More Episodes

    Send Us Mail!

    More Ways To Connect with OAO

    • Start Here
    • Owned and Operated Newsletter
    • Bonus Videos From John

    Leave a Review

    John Wilson, CEO of Wilson Companies
    Jack Carr, CEO of Rapid HVAC
    📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.


    #230 Is Buying Businesses Overhyped? Why You Should Build Instead Aug 05, 2025
    Show notes

    Boomers aren’t your best bet anymore. While everyone’s still chasing the so-called Silver Tsunami, the truth is most aging-out home service businesses won’t sell — and the ones that do often aren’t worth buying. In this episode of Owned and Operated, John and Jack explain why smart operators are ditching the outdated playbook and going all-in on modern growth strategies.

    They unpack why 2026 is their multi-market year and how they’re expanding beyond Ohio through greenfield launches, tuck-in acquisitions, and strategic partnerships. From leadership infrastructure to population-driven market selection, they share what it actually takes to scale a home service company past a single location. You’ll hear hard-earned lessons from failed multi-location attempts, the red flags of unscalable markets, and why buying a business isn’t always the best move — especially if the fundamentals aren’t there.

    If you’re a plumbing, HVAC, or electrical operator looking to grow into new markets, this is your real-time roadmap — not the recycled Silver Tsunami narrative. John even teases behind-the-scenes strategies they’re using for greenfielding (the stuff he’s not ready to fully reveal… yet).

    This is the episode that separates yesterday’s growth myths from today’s $100M playbook.
    💼 Modernize is how smart contractors scale.

    With inbound calls, live transfers, and branded programs, Modernize connects you to ready-to-buy homeowners. Over 9M leads delivered and $4B+ in revenue generated.

    👉 Start growing


    💼 Special Thanks to Service Scalers!

    We’ve been partnering with Service Scalers to maximize our Local Service Ads (LSAs) and optimize our Google My Business profiles, and the results have been incredible. With hundreds of thousands in sales and 900+ calls in a single week, GMBs are now our top-performing organic lead channel.

    Want to learn how Service Scalers can do the same for you?

    🔗Check Them Out Here

    🚀 Huge Shoutout to SupplyHouse!

    When it comes to fast turnaround times, SupplyHouse has our back! With 250,000+ SKUs covering plumbing, HVAC, and electrical, they make sure we get the right materials—fast and hassle-free.

    💡Their Trademaster program offers free shipping, returns, and discounts, all with no membership fee. Use promo code SH5 for five percent off your first order— Code is valid through 9/30/2025.

    🔗 Check them out & level up your supply game here

    🎙️ Hosts:
    John Wilson → [https://x.com/wilsoncompanies]
    Jack Carr → [https://www.linkedin.com/in/jack-carr-299b0a1a7/]

    Send Us Mail!

    More Ways To Connect with OAO

    • Start Here
    • Owned and Operated Newsletter
    • Bonus Videos From John

    Leave a Review

    John Wilson, CEO of Wilson Companies
    Jack Carr, CEO of Rapid HVAC
    📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.


    Double Your Profit Day #4 Non-Negotiable Budgets = Real Results Aug 04, 2025
    Show notes

    Welcome to Day 4 of the "Double Your Profit" 30-Day Series!

    If you’re running a home service business, small business, or a contractor company, this series is here to help you double your profit in 30 days—one smart move at a time.

    Today, we’re talking about strict, non-negotiable budgets—the kind that bounce credit cards if someone goes over. Sound intense? It is—and it works. This approach fosters real accountability, forces smarter decisions, and helps smaller businesses stay lean and agile.

    🔑 What You’ll Learn Today:

    Why exact dollar-limit budgets drive financial discipline

    How tight budgets increase creativity and innovation

    Aligning spend with strategy—not convenience

    When your team knows every dollar counts, it changes the game. Financial discipline isn't about saying "no"—it's about saying "yes" to what truly matters.


    💼 This Episode is Brought to You by Avoca AI!

    Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish.

    🔗 Schedule a demo HERE

    ▶️More Episodes

    Send Us Mail!

    More Ways To Connect with OAO

    • Start Here
    • Owned and Operated Newsletter
    • Bonus Videos From John

    Leave a Review

    John Wilson, CEO of Wilson Companies
    Jack Carr, CEO of Rapid HVAC
    📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.


    Double Your Profit Day #3 Slash Costs and Maximize Profit with a Lean Business Culture Aug 03, 2025
    Show notes

    Welcome to Day 3 of the "Double Your Profit" 30-Day Series!

    If you’re running a home service business, small business, or a contractor company, this series is designed to help you double your profit in just 30 days.

    Today’s episode dives into how to cut costs fast—without hurting your operations—and how to foster a lean, profit-minded culture in your company. We'll walk through how to trim unnecessary expenses, empower managers to make smarter budget decisions, and align your entire team around cost-conscious growth.

    🔑 What You’ll Learn Today:

    How to cut costs quickly and responsibly

    Why zero-based budgeting is a game-changer

    Eliminating expenses that no longer deliver ROI

    Empowering managers to lead cost-cutting initiatives

    💸This Episode is Brought to You by CFO Made Easy

    Built a strong trades business? Let’s take it to $10M and beyond. CFO Made Easy offers part-time CFO services for home and trade service businesses—helping you boost cash flow, maximize profit per tech, and make clear growth decisions.

    📈 Free Offer: Book a 45-min Financial Insight Session to uncover growth blockers.

    ▶️More Episodes



    Send Us Mail!

    More Ways To Connect with OAO

    • Start Here
    • Owned and Operated Newsletter
    • Bonus Videos From John

    Leave a Review

    John Wilson, CEO of Wilson Companies
    Jack Carr, CEO of Rapid HVAC
    📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.


    Double Your Profit Day #2 Cut Costs Like a CFO Aug 02, 2025
    Show notes

    Welcome back to Day 2 of the "Double Your Profit" 30-Day Series!

    In today’s episode, we’re breaking down how to cut business costs like a CFO—without compromising growth. If you want to double your profit, mastering the art of cost control is essential. These strategies will help you streamline spending, boost margins, and create a more efficient, profitable operation.

    This episode is packed with real-world examples and practical cost-cutting techniques you can implement immediately in your home service business, contractor company, or small business.


    💼 What You'll Learn:

    How to approach cost-cutting like a Chief Financial Officer

    Why zero-based budgeting beats traditional methods

    How to review and audit every business expense

    💸This Episode is Brought to You by CFO Made Easy

    Built a strong trades business? Let’s take it to $10M and beyond. CFO Made Easy offers part-time CFO services for home and trade service businesses—helping you boost cash flow, maximize profit per tech, and make clear growth decisions.

    📈 Free Offer: Book a 45-min Financial Insight Session to uncover growth blockers.

    ▶️More Episodes

    Send Us Mail!

    More Ways To Connect with OAO

    • Start Here
    • Owned and Operated Newsletter
    • Bonus Videos From John

    Leave a Review

    John Wilson, CEO of Wilson Companies
    Jack Carr, CEO of Rapid HVAC
    📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.


    Double Your Profit Day #1 Choose Profit Over Revenue Aug 01, 2025
    Show notes

    Welcome to Day 1 of the "Double Your Profit" 30-Day Series!


    If you’re running a home service business, small business, or a contractor company, this series is built to help you increase profit in 30 days—starting today.
    In this video, we kick things off by shifting your mindset from revenue-focused to profit-first strategy. Understanding the difference between profit vs revenue is crucial for any business owner aiming to maximize business value and scale sustainably.
    🔑 What You'll Learn Today:
    Why profit matters more than revenue
    How to increase business profit and margins
    The role of cost control in profit optimization
    How to create financial transparency across your team
    Aligning team incentives with your profit goals
    Why profitability drives better business valuation and long-term growth
    This is the profit-focused business model that separates surviving companies from thriving ones.

    ▶️More Episodes


    🌐 Ownedandoperated.com

    Send Us Mail!

    More Ways To Connect with OAO

    • Start Here
    • Owned and Operated Newsletter
    • Bonus Videos From John

    Leave a Review

    John Wilson, CEO of Wilson Companies
    Jack Carr, CEO of Rapid HVAC
    📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.


    #229 Plumber Closes +$10M/Year (With Just One Trade) Jul 31, 2025
    Show notes

    📈 How Focus and Smart Marketing Took a Family Plumbing Business to $11M+

    In this episode of Owned and Operated, John sits down with Kelson Carter, a plumbing business owner who scaled a single-trade company into an $11 million powerhouse. From rebranding and marketing to building out a sales team, Kelson shares the moves that transformed a family-run operation into a dominant force in home services.

    💡 What You’ll Learn:

    • Why focusing on just one trade helped streamline operations and scale faster
    • How rebranding and marketing became game-changers for growth
    • The importance of hiring dedicated sales staff to unlock new revenue
    • Key lessons from taking the business from zero to $11M
    • Market comparisons and what it takes to adapt in different regions
    • Mindset, risk, and margin — what actually drives long-term success

    Check Out Our Newsletter

    We break down how 7- and 8-figure home service businesses scale, hire, and grow. No fluff—just real insights from real operators.

    👉https://www.ownedandoperated.com/
    💼 Special Thanks to Service Scalers!

    We’ve been partnering with Service Scalers to maximize our Local Service Ads (LSAs) and optimize our Google My Business profiles, and the results have been incredible. With hundreds of thousands in sales and 900+ calls in a single week, GMBs are now our top-performing organic lead channel.

    Want to learn how Service Scalers can do the same for you?

    🔗Check Them Out Here


    💼 Shoutout to Quick Staffers LLC

    Need trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts.

    🔥 Get $1,000 off your first placement here

    🎙️ Host:

    John Wilson
    🎙️ Guest:
    Kelson Carter

    Send Us Mail!

    More Ways To Connect with OAO

    • Start Here
    • Owned and Operated Newsletter
    • Bonus Videos From John

    Leave a Review

    John Wilson, CEO of Wilson Companies
    Jack Carr, CEO of Rapid HVAC
    📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.


    #228 How this NEW Service Owner is doing $80k/month Jul 29, 2025
    Show notes

    In this episode of Owned and Operated, John sits down with Ethan from New York to explore his rapid journey into the world of home services and franchising. From cold calls to private equity to launching a local newsletter — Ethan shares the real story behind building momentum as a new business owner.

    🔑 What You’ll Learn:

    • How Ethan used cold calling and emailing to win early leads
    • Why franchising became the right fit for his growth goals
    • How local newsletters create real business opportunities
    • What it takes to raise private equity in home services
    • Juggling multiple ventures — without losing your mind
    • Advice for new entrepreneurs on risk-taking and mindset


    💼 Shoutout to Quick Staffers LLC

    Need trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts.

    🔥 Get $1,000 off your first placement here


    Shout Out to FieldPulse 🚀


    FieldPulse is an incredible Field Service Management platform that helps you save hours each week while keeping your operations running smoothly. If you're looking to streamline your processes, stay competitive, and focus on what truly matters, FieldPulse is a game-changer!

    📅 Book your demo HERE


    💼 Shoutout to Avoca AI!

    Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish.

    🔗 Schedule a demo HERE


    Host:
    John Wilson
    Guest:
    Ethan Realander

    Send Us Mail!

    More Ways To Connect with OAO

    • Start Here
    • Owned and Operated Newsletter
    • Bonus Videos From John

    Leave a Review

    John Wilson, CEO of Wilson Companies
    Jack Carr, CEO of Rapid HVAC
    📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.


    #227 How Small HVAC Businesses Are Disrupting the Industry Jul 24, 2025
    Show notes

    How HVAC Leaders Stay Ahead: Overcoming Growth Challenges and Innovation Fatigue
    In this episode, we unpack key growth and leadership lessons from the HVAC industry. From innovation fatigue and stalled marketing efforts to navigating leadership challenges and sustainable scaling — this one's for owners serious about building a high-performance business.
    🔑 What You’ll Learn:
    Why summer slowdowns kill momentum (and how to avoid it)
    How innovation fatigue creeps in — even with the best tools
    What strong senior leadership really looks like in HVAC
    Why smaller HVAC companies are often better at innovating
    Upcoming workshops and peer groups you won’t want to miss
    💼 Sponsored by Volca
    Supercharge your referral game with Volca—an automated referral program built just for home service companies. With ServiceTitan integration, SMS referrals, automated payments, and real-time tracking, Volca makes manual referral programs a thing of the past.
    👉 Get 10% off all contracts—exclusive for Owned and Operated listeners.
    📅 Book a time with the team:
    🎯Tired of hunting for parts?
    WeSupplyTrades has your back — thousands of Plumbing, HVAC, Hydronics, and PEX products in stock and shipped fast.
    Create a Free PRO Account and get: Lower prices,Free shipping over $99, Same-day shipping (order by 3:30pm EST), Expert support when you need it.
    Exclusive Deal: 20% off your first order with code OWNED20
    🔗Check it Out HERE
    📅 Offer ends 1/31/26
    👤 Hosted by:
    John Wilson
    Jack Carr
    🎧 Listen to more episodes & resources:
    👉 https://www.ownedandoperated.com

    Send Us Mail!

    More Ways To Connect with OAO

    • Start Here
    • Owned and Operated Newsletter
    • Bonus Videos From John

    Leave a Review

    John Wilson, CEO of Wilson Companies
    Jack Carr, CEO of Rapid HVAC
    📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.


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