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Great Airport Food, Dining in the Air, and Injecting Restaurant Philosophy Into Hotel Operations Jul 15, 2016

Show notes

This week Glenn has lots to say about F&B. He's joined by show regular Bruce Ford, SVP at Lodging Econometrics. They discuss a customer service issue Glenn had at a hibachi restaurant with this family and wants to know your opinion. Then the guys focus on the day's topic, eating well while traveling and on the road. How do you make sure your well fed on the road, and in airports, and on airplanes?

Then Glenn speaks with Mike Whalen, founder, president and CEO of Heart of America Group. He started this company by taking over an underperforming restaurant and turned it into a major restaurant and hotel ownership group. Learn from Mike how hoteliers can sharpen their edge by focusing on how the food side of the business is managed.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to be answered on air to Glenn@rouse.media.

Follow Glenn on Twitter @TravelingGlenn.

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Voyeurism, OTAs, and the Revolutionary BridgeStreet Global Jul 11, 2016

Show notes

This week Glenn is aggravated everyone is on vacation and he is alone on the mic for the first portion of the show. But he has plenty to talk about.

First up he presents the moral dilemma created by the new book Voyeur's Motel. He thinks it's spying and frets about reading it and adding to the decay of society. Should he read the book, or ignore its captivating lure? What would you do?

Then Glenn speaks with Sean Worker, President & CEO of BridgeStreet Global Hospitality. Glenn thinks BridgeStreet is on trend with the apartment type a variety of offerings in the middle of great neighborhoods, each geared to a different type of customer. Learn why this company is rapidly growing, how it is nothing like Airbnb and how guest psychographics affect what BridgeStreet does. This very engaging conversation will arm you with lots of sociological information regarding what today's traveler craves. Are you the perfect customer for these apartments?

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to be answered on air to Glenn@rouse.media.

Follow Glenn on Twitter @TravelingGlenn Read more at http://novacancy.libsyn.com/#XYVPOI5YWH6rUXiw.99

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Must Have Travel Apps, Brexit and Loathing Isolationists Jul 01, 2016

Show notes

This week we introduce to Jeff Polly, our show's producer and mastermind behind endpointmultimedia.com. The guys dish about Brexit, the wave of isolationist politics attempting to take hold and why it's critical to support open borders.

Then they introduce a new segment. Here they take a look at six critical apps you should utilize while you travel.

Opera VPN: http://www.opera.com/blogs/desktop/2016/04/free-vpn-integrated-opera-for-windows-mac/

Screens: http://edovia.com/screens/

Best Parking: www.bestparking.com

CamCard: https://www.camcard.com/

Charlie: https://charlieapp.com

Then Glenn speaks with Rupesh Patel, a hotelier and entrepreneur. He shares his secrets to being successful and in life.

He has multiple businesses, all while juggling hotel ownership. Here's a couple:

BedEncasements.com - Professional Sleep Protection,

SmartGuests.com - Hotel Tools

Rupesh & Company - Consulting

Article link: http://www.hotelmanagement.net/fear-and-loathing-america

Subscribe on iTunes: No Vacancy with Glenn Haussman

Send your comments and questions to be answered on air to Glenn@rouse.media.

Follow Glenn on Twitter @TravelingGlenn.

Read more at http://novacancy.libsyn.com/#XYVPOI5YWH6rUXiw.99

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Get to know Canopy by Hilton Jun 24, 2016

Show notes

This week Bruce Ford is back to share his thoughts with Glenn. Of course, Bruce is giving Glenn hard time. Then they talk about the state of the hotel industry, an update on the Marriott/Starwood merger, hotels & airlines and their loyalty programs, airport hassles and the surge of taking the car for your summer vacation, the state of Airbnb, hating on but loving the TSA and much, much more.

Then Glenn speaks with Gary Steffen, Global Head, Canopy by Hilton. The guys talk about Hilton's desire to introduce what they call an "accessible lifestyle brand," the millennial mindset, the experience economy, where you'll eventually find them, the art of creating the right design, creating neighborhood spaces, and lots of other interesting points.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Send your comments and questions to be answered on air to Glenn@rouse.media.

Follow Glenn on Twitter @TravelingGlenn.

Read more at http://novacancy.libsyn.com/#XYVPOI5YWH6rUXiw.99

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Margaritaville's Booming Brand Jun 17, 2016

Show notes

This week Glenn is flying solo again as his schedule has been wackier than normal. This week he's in Bend, OR, sharing mega trends with a hotel ownership group. And that's making him think about loyalty. Is loyalty a two-way street or are brands abandoning their ability to be loyal to the travel customer? Glenn examines this topic and warns airlines and hotels they may lose a critical piece of business by focusing too much on the bottom line and not enough on customers.

Then Glenn has a great conversation with John Cohlan, CEO of Margaritaville Holdings. They talk about the legend behind the brand, Jimmy Buffet, and musician managed to became the centerpiece of a branding empire. Buffet is the ceremonial figurehead of a major lifestyle trend, and Margaritaville is leveraging this opportunity to add hotels and resorts to a portfolio that includes restaurants, a beer, music and much more. It's an amazing story you won't want to miss hearing.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Send your comments and questions to be answered on air to Glenn@rouse.media.

Episode3 : Legends of a Different Sort Jun 10, 2016

Show notes

This week Glenn introduces you to Bruce Ford, SVP Business Development with Lodging Econometrics (http://www.lodgingeconometrics.com/). This guy knows everything about every hotel project being built, planned or renovated in the universe. But he's also a good friend to Glenn and serves as the perfect foil. You will love the banter while you learn about what is happening with the creation and development of new hotels.

Then Glenn has a great conversation with Steve Belmonte, CEO with Vimana Franchise Systems(Vimanafs.com). This executive has seen some amazing happenings during his many decades in the hotel industry. We talk about what the business was like back in the 70s and 80s, hear stories from his days running Ramada Hotels and creating some legendary advertising featuring Saturday Night Live claymation alum Mr.Bill, and what he thinks of the current and future of this business.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Send your comments and questions to be answered on air to Glenn@rouse.media.

Follow Glenn on Twitter @TravelingGlenn.

Glenn and David Talk Hotels, A look at Hilton Extended Stay Hotels Jun 02, 2016

Show notes

This week Glenn introduces you to Dave Eisen, Editor in Chief of Hotel Management (www.hotelmanagement.net). They talk about many topics including Delta's inability to learn Glenn's email address, what is the Asian American Hotel Association (AAHOA) and how did they manage to become a group that owns more than half of all hotels in the country, major political issues affecting the hotel business, Glenn's love of Indian buffets at hotel industry events, upscale hamburger franchises, and lot's more.

Then Glenn talks with Adrian Kurre, Global Head of Homewood Suites and Home2 with Hilton, Hilton Worldwide. They talk about the extended stay industry, why these hotels are so, finding creativity in your career, hot or cold hard-boiled eggs and problem solving, and how to keep an exercise regimen on the road, creating a great work environment, increasing guest satisfaction by turning the transactional into the experiential.

Send your comments and questions to be answered on air to Glenn@rouse.media.

Follow Glenn on Twitter @TravelingGlenn.

No Vacancy - Millennial Infatuation, Visit St.Pete/Clearwater Jun 02, 2016

Show notes

Welcome to the first ever episode of No Vacancy, the travel industry's most exciting podcast. No Vacancy is a fun, fast paced genre bending program mashing up and erasing the lines between the consumer and trade worlds.

Host Glenn Haussman is a well know hotel and lodging industry personality, industry speaker, writer, consultant and editor at large with Hotel Management (HotelManagement.net), where he writes two columns a week. Though this is a new show, he had five years' experience behind the mic.

On this first episode, Glenn tells us a little about what to expect with No Vacancy. Then he opines on the hotel industry's misguided infatuation with millennials, and how as a Gen X member he feels ignored. Very sad!

Then Glenn chats with David Downing, Executive Director, Visit St. Pete/Clearwater - ‎Visit St. Pete Clearwater. They discuss how this market has become one of the hottest tourist destinations globally. But more importantly, they delve into the strategy that got them there in the first place. If you love marketing, advertising, or Yetis you will love this interview.

Follow Glenn on Twitter @TravelingGlenn or visit www.rouse.media.

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