NCSEA On Location

Latest Episodes:

Continuing the Conversation: Embracing AI in Health and Human Services Jul 02, 2025

Show notes

On today’s podcast, Brandi Gallebo (Franklin County, Ohio Child Support Enforcement Agency) welcomes a guest to talk about artificial intelligence in health and human services. Brandi welcomes Shanita Harrison (Deputy Chief Administration Officer, New Mexico Health Care Authority). Learn about Shanita’s tenure in Health and Human Services, her transition to IT, and what her goals are for the residents of New Mexico. This episode is a follow-up to the April 2025NCSEA web talk: Embracing AI in Health and Human Services. Whether you attended the web talk then, or are hearing the information for the first time, sit back and listen as the conversation continues.

24th Annual NTCSA Training Conference - Soaring Together: Elevating Tribal Families to New Heights Jul 02, 2025

Show notes

As a bonus today, come listen to person-on-the-street interviews from the 24th Annual National Tribal Child Support Association Training Conference - Soaring Together: Elevating Tribal Families to New Heights. The NTCSA annual training conference took place this year in beautiful Albuquerque, New Mexico from June 15th to June 19th. Listen as attendees speak about their time and engagement for this premier conference.

AUG in the ATL: A Preview of the 2025 NCSEA Leadership Symposium Jun 25, 2025

Show notes

This week’s On Location podcast features the two co-chairs of the NCSEA Leadership Symposium, Diane Potts (Co-founder and Director for the Center for Child Support Policy, prior NCSEA President and former member of the NCSEA Board of Directors), and Kelly Micka (IT Senior Manager with NTT Data, and current member of the NCSEA Board of Directors). Listen as they share a preview of what is to come for the 2025 NCSEA Leadership Symposium, happening this August in Atlanta, Georgia. You will get the scoop of plenaries, learning labs, workshops – and even a heads up for what to see and where to eat in the conference area.

Home Page - NCSEA Leadership Symposium 2025

Combining Human Talents with Professional Skills in Child Support Jun 18, 2025

Show notes

On today’s program, On Location brings you a conversationwith Mary Ann Wellbank who has made such significant contributions to the child support program and NCSEA. Hosted by Pat O’Donnell of YoungWilliams, Mary Ann shares her perspectives on the importance of the “human connections” as we engage with program participants such as active listening, empathy and self-awareness. Mary Ann shares her rich and diverse experiences reminding us to “not assume” but to “actively engage”.

The New NTCSA Newsletter -- Connections: Tribal Child Support News Jun 11, 2025

Show notes

On this week’s program, join Tim Lightner (eWorld Enterprise Solutions Inc.) as he welcomes Bill Woods (Vice President, National Tribal Child Support Association) to the On Location studio. Bill joins us to share about himself, and the newest endeavor of the National Tribal Child Support Association. Hear about Connections: Tribal Child Support News – how it got started, what to expect, and how to sign up. And as a bonus, find out more about the 24th Annual NTCSA Conference coming up next week in Albuquerque, New Mexico.

To submit an article, please reach out to NTCSA4children@gmail.com

Home Page - NTCSA - National Tribal Child Support Association

NTCSA Conference - NTCSA - National Tribal Child Support Association

The Future of Artificial Intelligence in Child Support May 14, 2025

Show notes

On this week’s program, Tim Lightner (eWorld Enterprise Solutions Inc.) welcomes Michael Hyzy (CGI Technologies and Solutions Inc.) to the On Location studio. Michael shares about himself, his career, and about his passions. Listen as he talks about artificial intelligence, where it came from, where it is used in our everyday lives, and what the future looks like with AI. He also discusses where AI and human services can intersect, and how child support may benefit from using artificial intelligence. Hear Michael give some practical tips on how to start getting involved in using AI to get more acquainted.

New Ideas and Dedication: Shaping the Future of Child Support in North Dakota May 07, 2025

Show notes

On this episode of On Location, and the continued caseworker series, Scott Eder (Courtland Consulting) heads to the Peace Garden State to talk with Mischelle Hagerty, Administrator of the Establishment and Financial Units for the North Dakota Child Support program. With over 34 years of experience, Mischelle walks us through the evolution of her career, the shift from regional to centralized units, and how new ideas are shaping the future of child support services in her state. Tune in if you want to be reminded whatdedication looks like and how child support workers make a difference.

Inside Child Support: Caseworker Stories from Michigan Apr 30, 2025

Show notes

On this episode of On Location, and the continued caseworker series, Scott Eder sits down with Helen Miles, a Child Support Professional with over 31 years of experience at the Calhoun County Friend of the Court in Michigan. Helen shares her journey through the evolving landscape of child support, from managing caseloads and leading teams to contributing to statewide initiatives aimed at improving outcomes for Michigan families. Whether you are new to child support, or a seasoned professional, Helen's reflections and sharp wit offer both practical wisdom and heart.

Behind Every Case Is a Story: Challenges, Rewards and Dedicated Professionals Apr 23, 2025

Show notes

On today’s program, Scott Eder (Courtland Consulting) continues talking with dedicated professionals who navigate complex cases, balance legal and emotional challenges and make a real difference in families lives every day. Listen as Scott hosts an engaging conversation with Gretchen Smith (Deputy Director of Establishment for Westmoreland County Domestic Relations in Pennsylvania). Gretchen shares how she got started in child support, and worked her way up the ranks from caseworker, to Deputy Director of Establishment. She talks about making a difference in the lives of individuals, and the appreciation and gratitude received from parents when they receive payments; and also some challenges and rewards of the job.

Inside Child Support: Caseworker Stories from Ohio Apr 16, 2025

Show notes

What's it really like to be a child support caseworker anyway? In this episode, host Scott Eder (Courtland Consulting) sits down with Ohioan Amber Arter (Support Officer at CSEA, Franklin County Child Support) where she works to ensure families receive the support and resources they need. She is dedicated to helping parents understand their cases and achieve the best possible outcomes for their children. Get an inside look at the day-to-day challenges and successes of being directly involved with child support casework. Amber shares how she got into the field, what keeps her motivated, self-care, and a window into how Ohio is serving families.

And by the way, today’s episode is the 200th episode of NCSEA On Location!

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