NCSEA On Location

Latest Episodes:

2025 WICSEC Working Together Awardees: Kylie Claycomb and Rhonda Evans Nov 12, 2025

Show notes

Collaborations are critical to the success of the child support program and the ADMYRE (Advocating for My Relationships) Program illustrates the positive and lasting impact these partnerships have on families. Hosted by Pat O’Donnell of YoungWilliams, listen as Kylie Claycomb of the Iowa Child Support Program and Rhonda Evans of Iowa State University describe how they are reaching youth and young adults to help them understand how to establish boundaries between healthy and unhealthy relationships. In recognition of their work, WICSEC has recognized this program as their 2025 Working Together Awardees. Congratulations Kylie and Rhonda!

Transitioning Public Service Experience to Private Sector Impact (Pt. 2) Nov 05, 2025

Show notes

On this episode of On Location, hosts Tim Lightner (eWorldEnterprise Solutions) and Barbara Lacina continue to discuss the topic of transition from public service to the private sector. Guests Tanguler Gray (Executive VP of Operations, SMI); Laura Roth (recently retired as the Child Support Practice Lead and Director, CGI Technologies and Solutions Inc.), and Matt Lyons(Director of Public Sector Partnerships, SteadyIQ), all of whom have experience making this career shift, continue to share their personal transition summaries and advice. Key topics include identifying transferable skills, adapting to newroles, and job searching tips for the private sector, in this second part of a two-part series. Let’s listen in and rejoin as Barbara asks about adaptability and actual examples of relating experiences in government to what privateorganizations may be looking for.

Resources that are available to those seeking/needing tomake this transition:

o NCSEA 5/29/25 NCSEA Helps May 2025Webinar: Navigating Change: Polished Resumes and Confident Interviews

o NCSEA 7/31/25 NCSEA Helps July 2025 Webinar: Transitioning Public Service Experience intoPrivate Sector Impact

o HSITAG Talent Bank: https://hsitag.org/news/talent-bank/

o APHSA: APHSACareer Center Account Benefits: AmericanPublic Human Services Association (APHSA), APHSA Career Center|Find Your CareerHere

o NCSEA Job Board: https://www.ncsea.org/resources-info/job-board/

Transitioning Public Service Experience to Private Sector Impact (Pt. 1) Oct 29, 2025

Show notes

On this episode of On Location, hosts Tim Lightner (eWorldEnterprise Solutions) and Barbara Lacina discuss the topic of transition from public service to the private sector. The conversation was prompted by recent reduction in force (RIF) events within the federal government and is of value to others who are considering making the shift to private sector employment . Guests Tanguler Gray (Executive VP of Operations, SMI); Laura Roth (recently retired as the Child Support Practice Lead and Director, CGI Technologies andSolutions Inc.), and Matt Lyons (Director of Public Sector Partnerships, SteadyIQ), all of whom have experience making this career shift, share their personal transition summaries and advice. Key topics include identifying transferable skills, adapting to new roles, and job searching tips for the private sector. This is part-one of a two-part series.

Resources that are available to those seeking/needing to make this transition:

o NCSEA 5/29/25 NCSEA Helps May 2025 Webinar: Navigating Change: Polished Resumes and Confident Interviews

o NCSEA 7/31/25 NCSEA Helps July 2025 Webinar: Transitioning Public Service Experience into Private Sector Impact

o HSITAG Talent Bank: https://hsitag.org/news/talent-bank/

o APHSA: APHSA Career Center Account Benefits: AmericanPublic Human Services Association (APHSA), APHSA Career Center|Find Your CareerHere

o NCSEA Job Board: https://www.ncsea.org/resources-info/job-board/

Meet Brianna Nesbitt, NCSEA’s Professional Development Manager Oct 22, 2025

Show notes

Join NCSEA On Location hosts Tim Lightner (eWorld Enterprise Solutions) and DeAnna Rice (CaliforniaDepartment of Child Support Services) as they introduce Brianna Nesbitt, the new NCSEA Manager of Professional Development and Communication, who shares her academic journey and her first impressions of the 2025 NCSEA Leadership Symposium in Atlanta, Georgia. She discusses her professional goals for her new role, including how members can support her and what her first projects will be. Brianna also reveals fun personal details, such as her black belt in HapKiDo, her love for Chicago, and attending over 500 concerts.

The County Connection: Support and Empathy in Minnesota's Child Support Program (Pt. 2) Oct 15, 2025

Show notes

In the second part of the conversation, join host Scott Eder (Courtland Consulting) as he continues the conversation with Minnesota’s David Ramroop, a child support worker with the Ramsey County Attorney's Office; and James Wittling, a child support professional from Washington County. They discuss their experiences with public assistance and child support work. David shares his personal experience growing up with public assistance, noting that it helped him understand and connect with the families he now serves, emphasizing that it's okay to ask for help. Both caseworkers agree that successful "enforcement" is better viewed as helping all parties—the non-custodial parent, the custodial parent, and most importantly, the child—often involving modification of support based on a change in circumstance. James highlights the complexity and challenges of Interstate child support cases, stressing the importance of patience, meticulous detail, and better communication among states, while acknowledging the efforts to improve with digital tools like the federal child support portal. Ultimately, they both stress a message to the public: they are people who want to serve and build relationships, urging clients to be present, attend hearings, and not be afraid to ask questions.

The County Connection: Support and Empathy in Minnesota's Child Support Program (Pt. 1) Oct 08, 2025

Show notes

On today’s episode of NCSEA On Location, host Scott Eder explores the county-driven child support program in Minnesota. He is joined by David Ramroop, a child support worker with the Ramsey County Attorney's Office, who shares his personal motivation and comprehensive approach to his enforcement caseload. He is joined by James Wittling, a child support professional from Washington County specializing in complex Interstate cases that cross state lines. The conversation emphasizes the importance of relationship building, client empathy, and overcoming bureaucratic hurdles inherent in Minnesota's localized structure. Bothunderscore the need for continuous client education to dispel common public misconceptions and ensure all parties understand their rights and responsibilities within the child support system. This is part 1 of a 2-part episode.

Unique Opportunities to Serve Five Generations within the Child Support Program Oct 01, 2025

Show notes

One of the unique challenges of delivering child support services to parents and caregivers is understanding how to most effectively communicate. Join a conversation between Pat O’Donnell of YoungWilliams and Erin Blocher, Associate Teaching Professor, Business Communication, Sam Walton Fellow and Co-Advisor, UMKC Enactus, Bloch School of Management, University of Missouri-Kansas City. Their discussion focuses on the five generations we currently serve within our program, their unique perspectives and defining factors, and how to most effectively engage with program participants as well as with our own employees.

For more information on how to navigate the generational landscape and build better communication, connect with Erin Blocher at www.findcongruent.com.

Disaster Preparedness with North Carolina Child Support Services Sep 24, 2025

Show notes

On this episode of NCSEA On Location, Lisa Westfall (Franklin County Child Support) and Pamela Jenkins (North Carolina Child Support Services) discuss the impact of natural disasters on child support services. Pamela shares how North Carolina responded to Hurricane Helene, whichcaused massive flooding and over 200 deaths in western North Carolina. Although there wasn't a comprehensive plan in place beforehand, the state and affected counties jumped into action immediately after the storm. The state is stilldealing with challenges like a court backlog and one county office that is rebuilding all of its files from scratch because they were destroyed in the flooding and there was no electronic backup. Pamela’s advice to other states is to have a disaster plan in place, tailor it to local risks, and practice itannually. Listen, to learn more.

A Front Row Seat to California’s Child Support Programs (Pt. 2) Sep 17, 2025

Show notes

On today’s program, join Scott Eder (Courtland Consulting) as he returns, for the second of a two-part conversation with professionals from California’s child support programs. Join the conversation in progress with Rick Alvarado, Joy Adkins, Debra Houston and JoAnna Bojorquez. They talk about what changes their perspectives on their work, when things worked as intended and made a real difference for a family, times that they were able to step in and improve what theywere working on, and more. Listen to some of the real-life experiences each has to offer, as they share on today’s On Location episode.

A Front Row Seat to California’s Child Support Programs (Pt. 1) Sep 10, 2025

Show notes

On today’s program, join Scott Eder (Courtland Consulting) as he is joined by four professionals from California’s childsupport programs, for the first of a two-part conversation. With Scott are Rick Alvarado, Joy Adkins, Debra Houston andJoAnna Bojorquez. They talk about what it’s like to provide child support services in the state of California from a front-line view and assisting the clients that they are serving. Hear about some of the challenges that they face in the office, dispelling the stereotypes of child support, as well as what really matters.

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