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    Technology

    Metamuse

    Tools for thought, product design, and how to have good ideas.

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    Latest Episodes:
    54 // Support Apr 14, 2022
    Show notes

    Customer support is sometimes an afterthought for tech product companies, but it can be one of the most important parts of user experience. Mark and Adam discuss using support as a type of user interview; how to balance long-term product vision with listening to customers; and support reputations of companies like Zappos, IBM, and Comcast. Plus: the value of transparency vs why airlines conceal flight delays.

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    Show notes

    • Safe mode
    • Zappos: Deliver WOW Through Service
    • Front
    • Zendesk
    • triage
    • IBM’s legendary customer service
    • First Republic
    • Speakeasy
    • Comcast cares
    • traceroute, line test
    • credit card authorization and capture
    • Flighty
    • Heroku incident reponse and status page
    • pager rotation
    • Oren Teich
    • ARPU, Google’s ARPU
    53 // Career with swyx Mar 31, 2022
    Show notes

    Your career is more than just a way to earn a living—it's a foundation for leading the kind of life you want. Shawn joins Mark and Adam to talk about navigating the non-linear course of a career; whether to correct weaknesses vs investing in strengths; salary negotiation; brag documents; and how to create luck. Plus: the Spinal Tap scale for rating software engineers.

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    Show notes

    • Shawn Wang @swyx
    • Temporal
    • VBA, Haskell
    • Fullstack Academy
    • Two Sigma, Netlify
    • rough notes on what’s missing in serverless
    • Build in public, Personal brand
    • Learn In Public
    • zero-sum
    • Elasticsearch, Typesense
    • cron job
    • Descript
    • The Coding Career Handbook
    • “You can’t connect the dots looking forward; you can only connect them looking backward”
    • Maslow’s hierarchy of needs
    • Never Split The Difference
    • a leak in your poker game
    • brag documents, Julia Evans
    • recency bias
    • Adam’s pitch to Berlin startups in 2014
    • How to Create Luck
    • luck surface area
    • closed-form solution
    • indie games, Braid
    • So Good They Can’t Ignore You
    • lifestyle design
    • Kevin Kwok, P/E ratio, gravitas as a P/E ratio
    • 10x developer
    • Jeff Dean and Sanjay Ghemawat and their coding productivity
    • “these go to eleven”
    52 // Product launches Mar 17, 2022
    Show notes

    If you’ve built a great product, a launch is how the world can find out about it. Adam and Mark discuss the anatomy of a product launches, including creating a “moment” in your social graph; why you should decouple product releases from your marketing launch; and mechanics like waitlists, feature flags, and press. Plus: how sharing your work with the world strengthens your team identity.

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    Show notes

    • Muse for Mac
    • Product Hunt
    • How they launched it: Mailchimp
    • soft launch
    • waitlists
    • gradual rollouts and feature flags
    • press embargo
    • TechCrunch, Gigaom, The Verge
    • Heroku Postgres
    • Ubuntu release cycle
    • Heroku Cedar
    • How to Launch on Product Hunt
    51 // Personal brand with Brian Lovin Mar 03, 2022
    Show notes

    Meeting potential collaborators online is easier when you represent yourself through a personal brand. Brian Lovin is a designer at GitHub, a podcaster at Design Details, and a prolific online maker. He joins Mark and Adam to talk about personal websites; the pros and cons of cold contact over the internet; whether follower counts matter; and how the Twitter algorithm can push back against your personal growth. Plus: the tension between thoughtfulness and daring.

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    Show notes

    • Brian Lovin @brian_lovin
    • Design Details
    • /r/battlestations
    • GitHub mobile apps
    • Mark and Adam on Design Details
    • Spectrum
    • Buffer
    • Security checklist
    • more readable Hacker News
    • How my website works
    • On the Internet, nobody knows you’re a dog
    • Metamuse episode on brand
    • Prof. Dr. Style
    • “I respond to every thoughtful note”
    • how to email busy people
    • fortune cookie tweets
    • Staff Design
    • alt accounts
    • Facebook’s policy on real names
    • dark matter
    • Staff Engineer
    • Brian’s design critiques
    • App Dissection
    50 // Build in public with Pirijan Feb 17, 2022
    Show notes

    What’s the best way for a solo entrepreneur to market their product? Pirijan is creating Kinopio, a spatial canvas on the web, and he publishes new features as screenshots or short demo videos on Twitter. He talks with Mark and Adam about how personality and building-in-public are a unique advantage of small teams; PC Magazine versus YouTube influencers; and why the struggle of building a business is best shared in realtime. Plus: choosing a tool based on vibes.

    Discuss this episode in the Muse community

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    Show notes

    • Pirijan @pketh
    • Kinopio
    • Gleason’s boxing gym
    • The Endless Summer (surf documentary)
    • “everybody has a plan until they get punched in the mouth”
    • Fog Creek / Glitch
    • Joel Spolsky
    • Copilot, Kiln
    • Wasabi
    • Metamuse episode on urban design
    • text blocks beta
    • HandBrake
    • teaching hospitals
    • pave the cowpath
    • Indie Hackers and revenue sharing example
    • moonlighting
    • The Making of Prince of Persia
    • posturing
    • MKBHD
    49 // Software longevity Feb 03, 2022
    Show notes

    The great works of human civilization can last for centuries—but software often decays in just a tiny fraction of that time. How much should this concern us in this increasingly-digital age? And as software creators, what can we do about it? Adam and Mark discuss the durability of papyrus vs CD-Rs vs the cloud; open-source Quake and remix culture; flat file formats; and digital preservation efforts like The Internet Archive and MAME. Plus: sometimes you just have to draw the rest of the owl.

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    Show notes

    • Cesna 172
    • ForeFlight
    • iPad aviation kneeboards
    • The Long Now Foundation and Clock
    • Buy it for life
    • Metamuse episode on pricing
    • Internet Archive
    • CD-R
    • MAME
    • arcade game ROMs
    • DOOM and Quake as open source
    • Text Mode Quake II and DOOM on a pregnancy test
    • Python 2 and 3
    • farmers fighting to repair and modify their tractors
    • How To Draw an Owl
    • Ship of Theseus
    • CalDAV
    • SQLite long-term support
    • TIFF extensible file format
    • Cambria data lenses
    • the Lindy effect
    • Arc browser, Not Boring Apps
    48 // Rich text with Slim Lim Jan 20, 2022
    Show notes

    Rich text editing is a foundational interaction in productivity software. Slim joins Mark and Adam to explain how rich text is more than just bold and italics for prose, but also includes math equations, diagrams, slideshows, and sheet music. Their discussion includes WYSIWYG versus markup languages for end users; how block-based editors change our understanding of rich text; and why Pandoc is Slim’s favorite piece of software. Plus: how to choose the best wagon in Oregon Trail.

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    Show notes

    • Slim “Sarah” Lim @sliminality
    • UC Berkeley, Notion, Ink & Switch
    • 14" vs 16" MacBook Pro
    • The Oregon Trail, 5th Edition
    • Khan Academy R&D group with Andy Matuschak
    • Ply, Slim’s CSS inspector
    • Bert Bos (co-creator of CSS)
    • Notion’s inline equation editor
    • Peritext
    • Further Research is Needed
    • Welcome to Night Vale
    • structured editors
    • Lisp and S-Expressions
    • Pandoc
    • CommonMark, ReMarkdown
    • Beamer, reveal.js
    • AsciiDoc
    • Eternals
    • Overleaf
    • stan
    • Association for Computing Machinery
    • ACM switch to HTML from PDF as archival format
    • MathML
    • MathJax, KaTeX
    • MathOverflow
    • Jonathan Aldrich
    • Bear
    • Finale, MuseScore
    • Graphviz, Mermaid, Svgbob
    • Sketch-n-Sketch
    47 // Designing creative tools with David Hoang Jan 06, 2022
    Show notes

    Designing tools for creators is harder than consumer software, but also potentially more rewarding. David leads design at Webflow, and he joins Adam and Mark to talk about mental models, opinionated versus open-ended tools, and being true to the materials. Plus: why complexity is unfairly villainized in design.

    Discuss this episode in the Muse community

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    Show notes

    • David Hoang @davidhoang
    • Webflow
    • Seeing Spaces
    • low-fidelity wireframes
    • One Medical
    • Quartz Composer
    • Black Pixel
    • SwiftUI
    • no-code tools
    • Heroku
    • citizen developer
    • journey map
    • The Big Bed
    • Civilization built on Webflow
    • Metamuse episode with Weiwei Xu
    • GeoCities
    • Metamuse episode with Maggie Appleton
    • Dreamweaver
    • Web3
    • RSS
    • mental models
    • Xcode’s Auto Layout vs Figma’s auto layout
    • position: absolute
    • the box model
    • flexbox
    • JavaScript minification
    • Jobs to be Done
    • paradox of choice
    • Webflow’s No-Code Conf
    • OpenDoc, ActiveX
    • Rake task
    • Yahoo! Pipes
    • low floor, high ceiling
    • Obsidian
    • React Native eject
    • Instagram Stories
    • Universe
    • BASIC
    • sprite
    • Glitch
    • original vision for the read-write web
    • Beaker Browser
    46 // Industrial research with Peter van Hardenberg Dec 23, 2021
    Show notes

    Ink & Switch is a research lab inspired by Bells Labs and Xerox PARC. Peter is lab director, and he joins Adam and Mark to discuss DARPA-hard problems; the Ink & Switch academic-meets-web essay format; and how an independent research lab can fund itself through a spinout flywheel. Plus: Mendel and his peas, Thoreau and his ants, and the Arrakis attitude of the knife.

    Discuss this episode in the Muse community

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    Show notes

    • Peter van Hardenberg @pvh
    • Ink & Switch
    • hydroponic gardening
    • computer vision
    • knight’s movement in chess
    • efficient frontier
    • Peritext
    • Dynamicland
    • Seinfeld calendar
    • Zettelkasten
    • rich text
    • Metamuse episode with Geoffrey Litt
    • Metamuse episode with Linus Lee
    • “Arrakis teaches the attitude of the knife […] It’s complete because it’s ended here.”
    • DARPA
    • Richard Hamming
    • National Science Foundation
    • prime number theorum
    • Ben Reinhardt on innovation orgs
    • Bell Labs list of inventions
    • flywheel
    • Gregor Mendel’s experiments with pea plants
    • “It’s not enough to be busy; so are the ants. The question is: what are we busy about?”
    • DARPA autonomous vehicles contest and prize
    • DARPA hard
    • Gordon Brander
    • pre-infusion
    • Yjs
    • the Hollywood model
    • Martin Kleppmann
    • Code for America
    • no plan survives first contact with the enemy
    • “pencils down”
    • peer review
    • citation
    45 // Native apps Dec 09, 2021
    Show notes

    With Muse for Mac on the horizon, the team convenes to discuss the merits of native apps versus web technologies like Electron. Discussion points include the conflict between brand identity and apps that feel true to the OS; “proudly native” apps like Sketch and Nova; and the lost art of designing using system components. Plus: the business case for and against building native apps, and why great native apps tend to come from smaller companies.

    Discuss this episode in the Muse community

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    Show notes

    • The road to Muse 2
    • Electron
    • DMG file
    • URL
    • widgets
    • GTK
    • /usr
    • the JVM and write once, run anywhere
    • Java servlet, Flash
    • React Native, Cordova
    • transpiler
    • browser quirks
    • siren’s song
    • Audacity
    • Flutter
    • Things
    • principle of least surprise
    • Twitter on iOS non-native share sheet
    • Material Design
    • Google’s iOS apps retiring custom widgets
    • WeChat
    • Microsoft antitrust case in the late 90s
    • how the web broke Microsoft’s monopoly
    • Steve Jobs visiting Xerox PARC
    • Alto, Lisa, Macintosh
    • Metamuse episode with Weiwei Xu
    • V for Wikipedia
    • Twitter’s custom typeface, Chirp
    • ScreenFlow, Sketch, Nova
    • Sketch’s proud-to-be-native article
    • WebAssembly in Figma
    • Sublime Text
    • Finda’s 16ms goal
    • Microsoft CEO deemphasizing the Windows business
    • Obsidian, Superhuman, Linear
    • 1Password’s switch to Electron and subsequent outcry
    • video games and colorblind mode
    • Game Maker’s Toolkit — Designing for Disability
    Previous 1 2 3 4 5 6 17 Next

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