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    Education

    Mastering Business Analysis

    Your key to advancing your career as a Business Analyst and beyond

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    Copyright: © MasterClass 247 LLC

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    Latest Episodes:
    MBA185: Business Analysis in Agile Apr 17, 2019
    Show notes

    In this episode, James Robertson shares some of the challenges associated with an Agile transformation and how Business Analysts can provide the most value to the organization.

    

    After listening to this episode, you'll understand:

    • What challenges BAs face in an Agile transformation
    • Why many projects fail to meet expected outcomes
    • How you can discover the real problem to solve
    • Why you shouldn’t start with a backlog

    SHOW NOTES

    One of the biggest challenges organizations face is understanding the right problem to solve and creating the right solution to solve that problem.

    Listen to the full episode to understand how to overcome the challenges associated with an Agile transformation and how you can provide more value to your organization.

    http://traffic.libsyn.com/masteringbusinessanalysis/MBA185.mp3

    YOUR HOMEWORK

    Challenge the next solution you’re presented with to make sure you’re solving the right problem. Also, try to generate solutions to address the real business problem.

    Links mentioned in this episode:

    • James’ website, Volere Requirements http://www.volere.co.uk/
    • Business Analysis Agility – James’ new book
    James Robertson

    James Robertson

    James Robertson is a consultant, teacher, author, and project leader whose area of concern is the requirements for products and the contribution that good requirements make to successful projects.

    He is the author of the new book, Business Analysis Agility: Solve the Real Problem, Deliver Real Value. He also co-founded the Volere approach to requirements engineering.

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    Thank you for listening to the program

    To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes and other podcatchers.

    Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week.

    .Subscribe on iTunes Listen on Google Play Music Available on Stitcher Radio Subscribe on Android

    The post MBA185: Business Analysis in Agile appeared first on Mastering Business Analysis.


    Lightning Cast: Non-Functional Requirements in Agile Apr 10, 2019
    Show notes

    In this Lightning Cast, you’ll discover how to make non-functional requirements visible when working on Agile projects.

    A Lightning Cast is a shorter form episode modeled after lightning talks. You’ll get valuable content in 8 minutes or less.

    Non-functional requirements are the quality characteristics of a solution. They’re the constraints that apply to a set of functional requirements and allow you to judge the attributes of a solution rather than its functional behaviors.

    The non-functional requirements (NFRs) define attributes such as availability, maintainability, performance, reliability, scalability, security, and usability. They serve as constraints on the design of the solution and state which qualities are needed or valuable.

    As example of a non-functional requirement in a waterfall context is: The payment screen shall be available to customers within 10 seconds 97% of the time it’s requested.

    There are several ways we can make non-functional requirements visible in an Agile context. The most common ways of doing this are with an explicit backlog item, as Acceptance Criteria, or as part of the team’s Definition of Done.

    Non-Functional Requirements as a Backlog Item

    We can make non-functional requirements visible by creating an independent backlog item (such as a User Story or Technical Enabler) for that requirement. This implies that the non-functional requirement would be developed and tested before that backlog item is considered “done”.

    Examples of non-functional requirements as User Stories include:

    As a shopper, I want the website to be available 98% of the time I try to access it so that I can make my purchase and don’t need to find somewhere else to purchase the product.

    As an online banking customer, I want my checking account balance to display within 5 seconds on my request so that I don’t get frustrated and can see if I have the funds to pay my bills.

    Non-Functional Requirements as Acceptance Criteria

    Another way to visualize and track non-functional requirements is by adding them as Acceptance Criteria for the backlog item. Acceptance Criteria are the conditions of satisfaction that must be met for that item to be accepted.

    A User Story may have several Acceptance Criteria and some of those may be non-functional requirements. An example of using Acceptance Criteria for non-functional requirements is:

    As a Financial Analyst, I want to see the monthly transactions for my customers so that I can advise them on their financial health.

    Acceptance Criteria

    • System displays all transactions meeting the search parameters within 10 seconds of receiving the request.

    • Transactions for customers tagged as confidential are only displayed to users with Level 2 security

    Non-Functional Requirements as part of the Definition of Done

    If you have certain non-functional requirements that are applicable across the entire solution, you may choose to include those requirements in the team’s Definition of Done.

    Think of the Definition of Done as a consistent set of Acceptance Criteria that applies to all backlog items. It’s a comprehensive checklist indicating what “Done” looks like both in terms of functionality and non-functional quality attributes.

    These might be requirements around accessibility, performance, security, or usability.

    Which Should You Choose?

    When you’re trying to determine which option to use for making your non-functional requirements visible, consider how well it’s understood, the effort needed, and whether or not it applies to all backlog items.

    If a non-functional requirement is well understood, is of relatively low effort, and applies to most of your backlog items, it may be best to include it in your Definition of Done. Here, you need the effort to be small and well understood so that it doesn’t create a bottleneck and stop teams from developing complete solutions.

    If the requirement is fairly well understood and is low effort but it only applies to specific backlog items, it may be better to include it as Acceptance Criteria. Because the Acceptance Criteria are the conditions of satisfaction that must be met before a backlog item is acceptable, it needs to be small; something that we can develop and test quickly so that we can have fast feedback loops.

    For non-functional requirements that are a bit more complex. it may be better as an independent backlog item; either a User Story or technical enabler. Using this approach for non-functional requirements allows the team to experiment and learn. It also creates an opportunity to build incrementally.

    Build Incrementally

    Imagine that you’re building a website to sell a product. Does your first iteration of the website need to be able to handle one million concurrent users or can you build a simpler version? Does it need 99.9% up-time availability right away or is 90% availability good enough when you’re first starting out?

    Perhaps you can build a simple, lightweight version of your product to make sure the functionality works and that it’s valuable to your customers before adding some of your non-functional requirements.

    To develop incrementally, you can use backlog items to make the functional and non-functional aspects of your product visible and determine which to do first and which to do later (or not at all).

    Listen to the full episode to understand how to use non-functional requirements in Agile.

    http://traffic.libsyn.com/masteringbusinessanalysis/MBALC030.mp3

    Thank you for listening to the program

    To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes and other podcatchers.

    Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week.

    .Subscribe on iTunes Listen on Google Play Music Available on Stitcher Radio Subscribe on Android

    The post Lightning Cast: Non-Functional Requirements in Agile appeared first on Mastering Business Analysis.


    MBA184: Discover What Customers Want with JTBD Apr 02, 2019
    Show notes

    In this episode, Brian Rhea shares his unique approach to using Jobs to be Done to discover what customers truely want and prioritize features.

    

    After listening to this episode, you'll understand:

    • What Jobs to be Done is and why it can be a powerful tool
    • How to find your customer’s job to be done
    • How to prioritize work using customer interviews
    • The forces behind customer decisions and adopting a change

    SHOW NOTES

    One of the biggest challenges we face is discovering what our customers truly need. It’s more than separating needs from wants. Identifying unmet customer needs before a customer asks for them can lead to move valuable solutions, greater customer satisfaction, and new product development.

    Jobs To Be Done

    A great way to discover unmet customer needs is to explore what job they’re trying to hire a solution for. People aren’t trying to buy a software package or product, they’re trying to solve a need. They want to relieve a pain or make their lives better.

    People don’t want to buy a drill, they want to buy a hole. They’re hiring a drill to do the job of creating the hole they want. This is the essence of Jobs to be Done (JTBD).

    Through meeting with users and observing customers, we can discover their jobs to be done and create a solution that they want to hire to fulfil that job.

    Observing Customers to Find Gold

    When observing users and customers, we want to watch how they interact with their current solution and explore their current process. Understanding not only what they do but why they do it is key.

    Find their jobs to be done along with the pains in fulfilling that job today and you’ll discover the unmet needs that you can solve.

    If you discover that your customers are using a product in an unintended way or not following a typical process, you may have struck gold. Deviations from the normal process or using a product in an unusual way provides opportunities to discover new customer needs. This allows you to create valuable solutions for those customers.

    Prioritizing Features

    Once you’ve discovered some jobs to be done, you can explore whether or not it would be valuable and appropriately prioritize it using customer interviews and surveys.

    For each job to be done, ask customers to rate a small piece of that job across two dimensions; importance and satisfaction. Gather data on how important it is to them and how satisfied they are with the way they meet this need today.

    If something is not important to them or if they are satisfied with the way they meet their need today, this is likely a low priority or something that you don’t need. However, if something that is important with customers that are unsatisfied with current solutions, that’s a great opportunity to create a valuable solution.

    Listen to the full episode to understand how to use Jobs to be Done to discover unmet customer needs, prioritize solution delivery, and get your customers to switch to your product.

    http://traffic.libsyn.com/masteringbusinessanalysis/MBA184.mp3

    YOUR HOMEWORK

    If you’re not doing customer interviews now on a regular basis, get started by just doing one and see what you learn.

    Don’t forget when speaking with your customers and stakeholders to work to discover the underlying job to be done. What unmet needs does your customer have and how do they address those needs today? Focus your efforts on fulfilling their job and solving their unmet needs.

    Links mentioned in this episode:

    • Brian’s website https://brianrhea.com/
    • Progress Making Forces Diagram explained: https://brianrhea.com/customer-acquisition-customer-retention/
    Brian Rhea

    Brian Rhea

    Product Strategy Consultant

    Brian Rhea helps organizations design and build better products through customer research and jobs to be done. He is a product designer and has years of experience navigating the competing priorities of engineering, product, sales, and customer support. Brian helps companies ship profitable software and he believes that knowing how to build something is easy compared to knowing what to build.

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    Thank you for listening to the program

    To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes and other podcatchers.

    Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week.

    .Subscribe on iTunes Listen on Google Play Music Available on Stitcher Radio Subscribe on Android

    The post MBA184: Discover What Customers Want with JTBD appeared first on Mastering Business Analysis.


    Lightning Cast: We Are the Business Mar 26, 2019
    Show notes

    In this Lightning Cast, we discuss “us vs. them” mentality between business and technology and how to break down those silos and realize that we are the business.

    A Lightning Cast is a shorter form episode modeled after lightning talks. You’ll get valuable content in 8 minutes or less.

    We often have silos in our organizations. The biggest silos I hear about in almost every organization is between business people and technology people.

    We use terms such as “the business” and “them”. Our language and mindset builds and reinforces silos instead of breaking them down.

    Aren’t we all working for the same organization? Aren’t we all working towards the some goals? “They” aren’t the business, we’re the business.

    Listen to the full episode to understand why we have an us versus them mentality between business and technology, how to avoid local optimization, and discover that we’re all “the business”.

    http://traffic.libsyn.com/masteringbusinessanalysis/MBALC029.mp3

    Thank you for listening to the program

    To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes and other podcatchers.

    Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week.

    .Subscribe on iTunes Listen on Google Play Music Available on Stitcher Radio Subscribe on Android

    The post Lightning Cast: We Are the Business appeared first on Mastering Business Analysis.


    MBA183: The BA Role on a Scrum Team Mar 19, 2019
    Show notes

    In this episode, Anthony Mersino discusses where a Business Analyst fits on a Scrum Team and ways you can bring more value to the team and your organization.

    

    After listening to this episode, you'll understand:

    • Why the question about the BA role in Scrum keeps coming up
    • The different roles a Business Analyst can take on
    • How to overcome some of the resistance to Agile transformations
    • What you can do to be a more valuable team member

    SHOW NOTES

    I’m often asked if there’s a place for Business Analysts on a Scrum Team. The question keeps coming up every few months even though many organizations have adopted Scrum and other Agile frameworks and their BAs continue to provide value.

    This keeps coming up in part because the Scrum Guide does not mention specific skills or the Business Analyst role. It also doesn’t mention UX designers, quality engineers, or other roles beyond the Scrum Master, Product Owner, and the Development Team.

    The Challenges

    There are a few challenges Business Analysts face when their organization goes through an Agile transformation. We are told that people must be multi-skilled and BAs worry that they need to become software engineers to provide value to the team. This leads to fearing that you’ll be forced to learn something difficult or something you’re not interested in.

    Additionally, because the Product Owner role is close to the Business Analyst skill set, BAs are often concerned or confused about their role and how to be a valuable team member. Related to this is that while serving as a liaison between business and technology is valuable, it’s generally better if the entire team understands the customer’s problems, needs, and goals. This leaves BAs to question the value they provide.

    During an Agile Transformation, Business Analysts may also find themselves in the middle of a turf war as some BA managers try to retain control of the people who report to them.

    All of these challenges can leave Business Analysts confused and concerned about their future.

    Shifting Focus

    To overcome some of these challenges, Business Analysts first need to realize that their role is to support achieving the team goals. With that focus, we can look for ways to bring value to the team while applying the skill of business analysis.

    One way to do that is to cross train your team members in business analysis concepts and techniques. This helps the entire team to understand the customer problem that they’re trying to solve and engages their creativity to find the right solution to a meaningful problem.

    Listen to the full episode to understand how to overcome the other challenges and some of the antipatterns associated with an Agile Transformation.

    http://traffic.libsyn.com/masteringbusinessanalysis/MBA183.mp3

    YOUR HOMEWORK

    Aggressively pursue cross training. Train your team members in Business Analysis skills and develop a shared understanding of your customers, the problems they face, and how to develop solutions that meet their needs. In addition, cross train with team members to pick up new skills in UX, development, testing, and other areas that will help the team achieve its goal.

    Links mentioned in this episode:

    • Vitality Chicago Website: https://vitalitychicago.com/
    Anthony Mersino

    Anthony Mersino

    Founder, Trainer, and Coach at Vitality Chicago Inc.

    Anthony Mersino is an Enterprise Agile Coach who has specialized in helping project teams and organizations reach their full potential since 2001. He has deep experience in Agile frameworks such as Scrum and Kanban and also has experience leading large-scale IT projects and programs. Anthony has helped launch over 100 new Scrum teams and has helped train and coach several Fortune 500 organizations through their Agile Transformation.

    Anthony Mersino is the author of Agile Project Management, and Emotional Intelligence for Project Managers; the People Skills You Need to Succeed. Mr. Mersino has an MBA and holds the PMP, PMI-ACP, CSM, CSP, CAL1, and PSPO certifications.

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    Thank you for listening to the program

    To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes and other podcatchers.

    Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week.

    .Subscribe on iTunes Listen on Google Play Music Available on Stitcher Radio Subscribe on Android

    The post MBA183: The BA Role on a Scrum Team appeared first on Mastering Business Analysis.


    MBA182: BA in the Service Industry Mar 05, 2019
    Show notes

    In this episode, we discuss the realities of being a Business Analyst in a non-technical field and how to apply your existing skills and competencies to other contexts.

    

    After listening to this episode, you'll understand:

    • How being a BA in the services industry differs from a technical role
    • What a non-technical Business Analyst does to create value
    • How to apply your existing skills to new roles

    SHOW NOTES

    Most Business Analysts deal with software development. Regardless of if they work in finance, government, medical, or another field, we commonly help design software solutions. But you can also apply the BA skillset to non-technical roles.

    Skills such as facilitation, problem solving, socratic questioning, and communication are needed across industries and in roles as diverse as sales, marketing, customer relations, and CEO.

    Listen to the full episode to understand how the Business Analyst role differs in a non-technical environment and how to apply your existing skills and competencies to a new role.

    http://traffic.libsyn.com/masteringbusinessanalysis/MBA182.mp3

    YOUR HOMEWORK

    Create an inventory of your current skills and competencies. Then think about other roles you may be interested in and determine how you could apply your skills to different roles or identify skills you’d need to build to be successful.

    Links mentioned in this episode:

    • Elevano’s website: https://www.elevano.com/
    Amir Bormand

    Amir Bormand

    Co-founder of Elevano

    Amir Bormand is the Co-founder of Elevano, a California based technology recruitment company. Amir is a unique tech recruiter as he is a former developer (who could still jot out a few lines of code). In his current position as co-founder of Elevano, he is responsible for instilling a developer-centric view within every aspect of recruiting and sales. Prior to Elevano, Amir was a practice manager at a Business Intelligence consulting company.

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    Thank you for listening to the program

    To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes and other podcatchers.

    Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week.

    .Subscribe on iTunes Listen on Google Play Music Available on Stitcher Radio Subscribe on Android

    The post MBA182: BA in the Service Industry appeared first on Mastering Business Analysis.


    Lightning Cast: Death, Taxes, and Missed Requirements Feb 26, 2019
    Show notes

    The only things certain in this world are death, taxes, and missed requirements. In this episode, we discuss the causes of missed requirements and what you can do to minimize the number and impact of missing requirements.

    A Lightning Cast is a shorter form episode modeled after lightning talks. You’ll get valuable content in 8 minutes or less.

    To paraphrase Benjamin Franklin, in this world nothing can be said to be certain, except death and taxes and missed requirements.

    According to research from the Standish Group, only about 26% of projects are considered to be successful in terms of being on time, on budget, and on target. A further 53% were considered challenged in one or more of these areas.

    The top reasons why there projects are challenged or fail include incomplete or changing requirements, unclear objectives, and lack of user input. These issues make up 42% of the causes of project problems and all mean missed requirements.

    The impact of missed requirements is far reaching and can include poor customer satisfaction, increased cost, and delivery delays.

    Why We Miss Requirements

    Why do we have missed requirements? We have stakeholders sign off on the requirements, but that leads to a false sense of security.

    We live in a VUCA world; that is, a world full of volatility, uncertainty, complexity, and ambiguity. Things are changing more rapidly than ever and market conditions can change daily. If we’re trying to elicit all of the requirements up front, we’ve likely to miss something because of that volatility and complexity.

    Clarity of vision or scope is also an issue on many projects. We’re often given a solution to implement without understanding what problem we’re trying to solve. This leads to misunderstandings and a failure to satisfy the customer.

    We also need to realize that the written word is a terrible way to create a shared understanding. If we document requirements and then throw them over the wall to another team to implement, that opens the requirements up to misinterpretation.

    Another common problem is missing stakeholders. If we don’t have the right stakeholders or if they can’t dedicate sufficient time, we will likely miss some of the required functionality of the solution.

    What to Do About Missing Requirements

    Agile addresses some of these concerns and research shows that using an Agile approach can lead to better results. For Agile projects, 42% were considered successful compared to 26% with traditional approaches. Only about 8% of Agile projects failed compared to 21% for waterfall.

    Even though Agile projects have better success rates, there’s still plenty of room for improvement. 42% still means that over half of projects are challenged or fail.

    We need to change the way we approach projects. We need to take more of a scientific approach rather than trying to follow a recipe.

    Here are some things you can do to take a scientific approach to developing the right solution.

    Smaller is better: Slice your project into smaller chunks. The smaller chunks reduce risk and lessen both the likelihood and impact of missing requirements.

    Progressive elaboration & fast feedback: Instead of developing all of your requirements upfront, identify the highest priority items and define those in detail. Then take on the next highest priorities. Get frequent feedback as you progressively elaborate and adapt along the way.

    Use hypothesis driven development: Treat your requirements as hypotheses and create fast experiments to validate or invalidate your hypothesis.

    Use metrics: Define metrics that will tell you if you’ve achieved the right outcome. Using outcome based metrics will often tell you if you’ve missed something.

    Prototype: Use prototypes, proofs of concept, and related approaches to validate your thinking.

    Peer reviews: Using peer reviews can help you catch missing requirements and improve the quality.

    Ask better questions: Approach projects with curiosity. Ask questions such as: What problem are we trying to solve? How can we prove that that’s the right course of action? Walk me through how you envision the process working.

    Create a Shared Understanding

    Developing a common understanding between the team members and stakeholders can also help you uncover missing requirements.

    Use an approach such as specifications by example. With this collaborative approach, you use realistic examples to discover and define requirements.

    Diagrams and visual models also help everyone to get on the same page and understand the proposed solution.

    Finally, frequent demonstrations of working software will allow you to get valuable feedback and help you discover things you may have missed.

    Listen to the full episode for more ways to reduce missing requirements and their impact.

    http://traffic.libsyn.com/masteringbusinessanalysis/MBALC028.mp3

    Thank you for listening to the program

    To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes and other podcatchers.

    Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week.

    .Subscribe on iTunes Listen on Google Play Music Available on Stitcher Radio Subscribe on Android

    The post Lightning Cast: Death, Taxes, and Missed Requirements appeared first on Mastering Business Analysis.


    MBA181: The Three BA Archetypes Feb 19, 2019
    Show notes

    In this episode, Emal Bariali helps us understand the three types of Business Analysts and how you can use these archetypes to find the right job or advance your career.

    

    After listening to this episode, you'll understand:

    • What the three different types of BA roles are
    • The two questions you need to answer to understand your career direction
    • How the BA archetypes can help you focus your job seach or grow in your career

    SHOW NOTES

    One of the biggest challenges people who want to start a Business Analyst career face is sifting through the job postings and trying to decipher what the company is really looking for. There’s a wide variety of skills and knowledge required across job postings.

    By understanding the three types of Business Analyst roles will help you to better understand the type of Business Analyst the employer is looking for in their job postings. Armed with this knowledge, you can focus your job search on roles aligned with your skills and interests.

    The three Business Analyst archetypes are:

    1. Business Process Analyst (BPA): Analysts focusing on the business side of things
    2. Business Systems Analyst (BSA): Analysts focusing on the system side of things
    3. Generalist BA: Analysts understanding “just enough” of business side and systems side and has the flexibility to work in varying situations

    To understand which of these archetypes is most aligned to your career goals, ask yourself two strategic career questions:

    1. How technical would you like to be (what is your technical aptitude)?
    2. How specialized do you want to be (what does the job market in your area demand)?

    These questions will help you to better understand which archetype is best for you.

    Listen to the full episode to understand which archetype has the highest income potential, which is best aligned to move into a Product Owner role, and how the archetypes can help you focus your skill development to take your career to the next level.

    http://traffic.libsyn.com/masteringbusinessanalysis/MBA181.mp3

    YOUR HOMEWORK

    Examine the three BA archetypes and decide which most aligns with the type of work you want to do. With this knowledge, focus your job search on only those positions matching your desired archetype.

    If you’re already a Business Analyst and looking to grow your career, use the archetypes to identify the type of training or skill growth you need.

    Links mentioned in this episode:

    • Blog Article – https://LEARN.BA/three-ba-archetypes/
    • Free Audio Lessons from BA BLOCKS program – https://LEARN.BA/podcast/
    • “On-The-Go” Video – https://LEARN.BA/what-are-the-three-types-of-business-analysts/
    Emal Bariali

    Emal Bariali

    Senior Business Analysis Consultant

    Emal is an accomplished Senior Business Analyst & Business Architect with nearly 20 projects executed over the last 14 years of his BA career. As a BA consultant, Emal has helped multiple clients clarify their visions, secure funding for their projects, and execute projects to deliver solutions. His project experience ranges from fully-waterfall to fully-agile and everything in between.
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    Thank you for listening to the program

    To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes and other podcatchers.

    Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week.

    .Subscribe on iTunes Listen on Google Play Music Available on Stitcher Radio Subscribe on Android

    The post MBA181: The Three BA Archetypes appeared first on Mastering Business Analysis.


    MBA180: Socratic Questioning Feb 13, 2019
    Show notes

    In this episode, Kent McDonald shares a powerful approach to eliciting information using an ancient questioning technique..

    

    After listening to this episode, you'll understand:

    • How to apply the Socratic method to requirements elicitation
    • The different types of questions you should use for the situation
    • Common pitfalls and how to avoid them
    

    Show Notes

    Using questions to draw out information is a critical skill. By using the ancient technique of Socratic questioning, we can apply the right type of question to uncover needed information.

    Socratic questioning includes six categories of questions to use depending on the need and the context. Those categories are:

    1. Clarification questions
    2. Questions to probe assumptions
    3. Questions to probe for reasons and evidence
    4. Questions about viewpoints and perspectives
    5. Questions about implications and consequences
    6. Questions about the question
    Listen to the full episode for information on how to use these types of questions (along with examples) and discover the pitfalls to avoid. http://traffic.libsyn.com/masteringbusinessanalysis/MBA180.mp3 Z

    Your Homework

    In your current role, look for ways to apply Socratic Questioning. Make a list of potential questions and truly listen to the responses. The responses will guide your next questions.

    Links mentioned in this episode:

    • Kent’s website KBP.media
    • Article on Socratic Questioning: https://www.kbp.media/socratic-questioning/
    • Kent’s Blog BeyondRequirements.com
    Kent McDonald

    Kent McDonald

    Founder, Knowledge Bridge Partners

    Kent McDonald uncovers better ways of delivering value by doing it and helping others do it. His more than 20 years of experience includes work in business analysis, strategic planning, project management, and product development in a variety of industries. As the founder of Knowledge Bridge Partners, he helps organizations figure out the right things to do in their IT and product development work. He currently practices those ideas as Product Owner for the Agile Alliance. Kent is also the author of the book, Beyond Requirements.
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    Thank you for listening to the program

    To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes and other podcatchers.

    Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week.

    .Subscribe on iTunes Listen on Google Play Music Available on Stitcher Radio Subscribe on Android

    The post MBA180: Socratic Questioning appeared first on Mastering Business Analysis.


    Lightning Cast: BA Performance Goals Feb 05, 2019
    Show notes

    Creating annual performance goals for Business Analysts can be a challenge. Here are tips for goal setting and some sample goals to help you achieve the right outcomes.

    A Lightning Cast is a shorter form episode modeled after lightning talks. You’ll get valuable content in 8 minutes or less.

    WHY SETTING GOALS IS IMPORTANT

    Annual goal setting helps you to focus on specific outcomes and achieve things that matter. The metrics related to those goals can also help you to understand what success looks like.

    When setting goals, think about the outcome you want for your career and for your organization. What goal, if you achieved it, would have the greatest impact on you and your organization?

    GOALS AND METRICS FOR BUSINESS ANALYSTS

    Typical goals for Business Analysts often center around requirements quality and speed of delivery.

    The goal that most directly relates to performance for Business Analysts is achieving a specific stakeholder net promoter score. A net promoter score is a value between -100 and 100 based on the stakeholder response to the question:

    Would you recommend this Business Analyst to a colleague or for a future project?

    The stakeholders rate your performance on a scale of 0 to 10 (10 being very likely). To calculate the net promoter score, subtract the percentage of stakeholders who score you a 9 or 10 from those who score you a 6 or below.

    An example of a goal related to net promoter score is: Achieve an average net promoter score of 80 for all projects completed in 2019.

    Requirements Related Goals

    A common goal for Business Analysts is one focused of requirements quality or speed. Sample goals include:

    • Have no more than three project change requests due to missed requirements during 2019.
    • Limit defects due to missed requirements to one per quarter for 2019
    • Produce business requirements documents in 30 days or less for 80% of my projects
    • Maintain two sprints of ready stories throughout 2019

    Goals to Benefit Your Organization

    Another way to elevate the impact you have on your organization is to have goals related to outcomes you drive for your team. Examples of such goals include:

    • Recommend at least three process improvements per quarter and implement at least two improvements by November 1, 2019
    • Learn our new digital order system and lead requirements elicitation for an initiative involving that system by June 1, 2019
    • Share a new technique at the Business Analyst Community of Practice by May 1, 2019
    • Earn my CBAP certification by April 25, 2019

    Listen to this lightning cast for more sample performance goals and tips to help you set the right goals.

    http://traffic.libsyn.com/masteringbusinessanalysis/MBALC027.mp3

    Thank you for listening to the program

    To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes and other podcatchers.

    Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week.

    .Subscribe on iTunes Listen on Google Play Music Available on Stitcher Radio Subscribe on Android

    The post Lightning Cast: BA Performance Goals appeared first on Mastering Business Analysis.


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