Love Works Here

Latest Episodes:

Ep 21 - We Are The Storytellers May 14, 2021

Show notes

In a critical season when every business is seeking employees and desperate to hire, Shawn and Hannah discuss the importance of capturing and sharing everyday moments - and how some of the best recruiting is free, and comes from simply sharing stories that will travel. Our teams keep the memories of the moments as we capture them. If we take the time to find and share heartwarming stories, they'll keep heartwarming memories. We are the storytellers.

Ep 20 - Your Contribution to Humanity Feb 02, 2021

Show notes

In this episode, Shawn shares the journey to finding his purpose, and the misconceptions he encountered along the way. The episode ends with an in-depth guide to finding your own purpose. Listeners are strongly advised to have a pen and paper during this exercise.

Ep 19 - The Guest Happiness Framework Nov 02, 2020

Show notes

This episode departs from Team Member Culture, and focuses on the customer. We have discovered that there are basic, human, emotional needs that every Team Member has in common and that appealing to these needs is a big key to their happiness. Knowing that, what if we discovered the emotional needs that every guest has in common? This episode follows Shawn's journey to this discovery, and the framework he created to make sure that all of his Team Members were appealing to these needs in every customer interaction.

Ep 18 - Leaders Show Up Jul 20, 2020

Show notes

Leaders have a way of showing up when no one else does, but sometimes good leaders show up in places where we didn't even know or think to look. Shawn discusses what matters most in selecting leaders, how some people pursue leadership for the wrong reasons, and how to spot these things early on, before it's too late.

Ep 17 - Why Vision Fails May 11, 2020

Show notes

Shawn and Hannah discuss four common reasons why vision fails, and dive in to focus on the fourth. Building a virtual gathering place can be one of the most affective ways to remind your team of the things that matter most, but none of that is effective without engagement. In this episode we share our best idea for maximizing engagement so that vision can be reinforced continuously.

Ep 16 - The Front Side of the Job Apr 27, 2020

Show notes

Shawn and Hannah discuss the difference between being on the front side of the job or the back side of the job, and how this difference can make simple jobs impossible, or impossible jobs, simple - all which have an affect on the culture of the business. Shawn explains a step by step method to diagnosing bottlenecks, working your way to the front side - and using this method to increase capacity in businesses that may have hit a wall.

Bonus Episode #1 - Q&A: Shawn Feb 17, 2020

Show notes

This episode is a break from the typical "Love Works Here Podcast" format. In the very first first un-cut and un-edited episode, Shawn answers candidly, questions sent in from the @loveworkshere Instagram account.

Ep 14 - Anyone Can Lead Feb 03, 2020

Show notes

Shawn and Hannah discuss the importance of developing leaders quickly in a rapidly growing business, and how sometimes you have to build influence from scratch. Shawn speaks to the common things that tend to keep people from moving forward into leadership, and how to work through them.

Ep 13 - Leaders Who Care Like You Do Jan 13, 2020

Show notes

Shawn and Hannah discuss the importance of building a bench of leaders who care as much as the owner cares - which sounds tougher than it has to be. Shawn shares stories that reinforce the vital importance of first selecting the right leaders, and then getting the most out of those leaders, by tailoring their role to the their strengths.

Ep 12 - Orientation 2.0 Dec 16, 2019

Show notes

Shawn, Hannah, and Christine discuss the importance and significance of "the first day," and the changes they made to their Orientation after reading "The Power of Moments" by Chip and Dan Heath.

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