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    Business

    Lenny’s Podcast: Product | Career | Growth

    Interviews with world-class product leaders and growth experts to uncover concrete, actionable, and tactical advice to help you build, launch, and grow your own product.

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    Copyright: © Lenny Rachitsky

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    Latest Episodes:
    The happiness and pain of product management | Noam Lovinsky (Grammarly, Facebook, YouTube, Thumbtack) Mar 17, 2024
    Show notes

    Noam Lovinsky has had a distinguished career in product, leaving an indelible mark at Facebook, YouTube, Thumbtack, and currently as the chief product officer at Grammarly. At Facebook, Noam helped establish the New Product Experimentation team; at Thumbtack, he was chief product officer; and at YouTube, he was one of the early product leaders overseeing the consumer experience. In our conversation, we discuss:

    • Challenges and lessons from reviving growth at YouTube and Thumbtack

    • Lessons from building Facebook’s New Product Experimentation team

    • Insights into Grammarly’s success

    • Knowing when it’s time to kill your project

    • Why diversifying your growth channels is critical

    • The power of visioning and storytelling in shaping product strategy

    • How to create space for innovation at large companies

    • The resilience and motivation of Grammarly’s team in Ukraine

    —

    Brought to you by:

    • Whimsical—The iterative product workspace

    • Vanta—Automate compliance. Simplify security.

    • LinkedIn Ads—Reach professionals and drive results for your business

    —

    Where to find Noam Lovinsky:

    • X: https://twitter.com/noaml

    • LinkedIn: https://www.linkedin.com/in/noaml/

    —

    Where to find Lenny:

    • Newsletter: https://www.lennysnewsletter.com

    • X: https://twitter.com/lennysan

    • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/

    —

    In this episode, we cover:

    (00:00) Noam’s background

    (04:18) Noam’s lack of online presence

    (08:06) Lessons from YouTube: advocating for what’s best for yourself and the team

    (14:31) Prioritizing what’s best for the business

    (19:37) Knowing when it’s time to kill a project

    (21:47) Lessons from Thumbtack: diversifying growth channels and overcoming challenges

    (26:24) How Thumbtack turned growth around

    (31:44) Building Airbnb’s instant booking feature

    (35:28) Lessons from Thumbtack: team collaboration and product strategy

    (38:38) Lessons from Facebook: building the New Product Experimentation team

    (40:43) The importance of starting small and building community density

    (46:07) Advice for building a startup within a startup

    (48:52) Having an incentive system

    (49:34) Lessons from Grammarly: adapting to changing user needs and building for the masses

    (54:20) The scrappiness and profitability of Grammarly

    (56:56) The resilience and motivation of the Grammarly team in Ukraine

    (59:08) General career advice

    (01:01:02) When to pull back

    (01:02:58) Closing thoughts

    (01:03:56) Lightning round

    —

    Referenced:

    • Substack: https://substack.com/

    • Hunter Walk on LinkedIn: https://www.linkedin.com/in/hunterwalk/

    • The rituals of great teams | Shishir Mehrotra of Coda, YouTube, Microsoft: https://www.lennyspodcast.com/the-rituals-of-great-teams-shishir-mehrotra-coda-youtube-microsoft/

    • Salar Kamangar on LinkedIn: https://www.linkedin.com/in/salar-kamangar-5a059712/

    • Grammarly: https://www.grammarly.com/

    • Thumbtack: https://www.thumbtack.com/

    • FRED on YouTube: https://www.youtube.com/FRED

    • How Airbnb Proved That Storytelling Is the Most Important Skill in Design: https://www.inc.com/yazin-akkawi/the-surprising-technique-airbnb-uses-to-better-sell-an-experience.html

    • Google+: https://en.wikipedia.org/wiki/Google%2B

    • Marco Zappacosta on LinkedIn: https://www.linkedin.com/in/marcozappacosta/

    • Bryan Schreier on LinkedIn: https://www.linkedin.com/in/bryanschreier/

    • Whitney Steele on LinkedIn: https://www.linkedin.com/in/whitneydsteele/

    • David Shein on LinkedIn: https://www.linkedin.com/in/davidshein/

    • The magic of thinking big, by Lenny Rachitsky: https://www.mindtheproduct.com/the-magic-of-thinking-big-by-lenny-rachitsky/

    • What Seven Years at Airbnb Taught Me About Building a Business: https://www.lennysnewsletter.com/p/what-seven-years-at-airbnb-taught

    • New apps, new experiences: NPE Team, from Facebook: https://tech.facebook.com/engineering/2019/7/npe-team-from-facebook/

    • The Origin Story of the BRC Trash Fence: https://journal.burningman.org/2016/05/black-rock-city/leaving-no-trace/the-origin-story-of-the-brc-trash-fence/

    • Nike opens high-tech research and innovation lab: https://www.just-style.com/news/nike-opens-high-tech-research-and-innovation-lab/

    • ChatGPT: https://chat.openai.com/

    • Microsoft Copilot: https://copilot.microsoft.com/

    • How to grow a subscription business | Yuriy Timen (Grammarly, Canva, Airtable): https://www.lennyspodcast.com/how-to-grow-a-subscription-business-yuriy-timen-grammarly-canva-airtable/

    • “The cave you fear to enter holds the treasure you seek”: https://gointothestory.blcklst.com/the-cave-you-fear-to-enter-holds-the-treasure-you-seek-d624e28c3848

    • Build: An Unorthodox Guide to Making Things Worth Making: https://www.amazon.com/Build-Unorthodox-Guide-Making-Things/dp/0063046067

    • For All Mankind on AppleTV+: https://tv.apple.com/us/show/for-all-mankind/umc.cmc.6wsi780sz5tdbqcf11k76mkp7

    • Fargo TV series on Hulu: https://www.fxnetworks.com/shows/fargo

    • Arc browser: https://arc.net/

    • Competing with giants: An inside look at how The Browser Company builds product | Josh Miller (CEO): https://www.lennyspodcast.com/competing-with-giants-an-inside-look-at-how-the-browser-company-builds-product-josh-miller-ceo/

    —

    Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

    —

    Lenny may be an investor in the companies discussed.


    This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.lennysnewsletter.com/subscribe

    Product management theater | Marty Cagan (Silicon Valley Product Group) Mar 10, 2024
    Show notes

    Marty Cagan is a luminary in the world of product. He’s the author of two of the most foundational books for product teams and product leaders (Inspired and Empowered), he’s the founder of Silicon Valley Product Group (one of the longest-running product advisory groups), and he’s almost certainly worked with more product leaders and teams than any human alive. Now he’s releasing his newest book, Transformed, which is sure to become a staple of tech-powered companies worldwide. Marty’s previous appearance on our show remains one of the most popular episodes to date. In this conversation, we discuss:

    • The rise of “product management theater”

    • Changes in the PM role post-ZIRP and the shift from growth to build functions

    • The disconnect between good product companies and online product advice

    • How over-hiring has created challenges in the product industry

    • The most important skills for PMs to build

    • How to know if you’re on a “feature team”

    • The potential disruption of product management by AI

    • Marty’s new book, Transformed: Moving to the Product Operating Model

    • Four new competencies required for successful product organizations

    —

    Brought to you by:

    • Sprig—Build a product people love

    • Eppo—Run reliable, impactful experiments

    • Vanta—Automate compliance. Simplify security.

    —

    Find the full transcript at: https://www.lennysnewsletter.com/p/product-management-theater-marty

    —

    Where to find Marty Cagan:

    • X: https://twitter.com/cagan

    • LinkedIn: https://www.linkedin.com/in/cagan/

    • Silicon Valley Product Group: https://www.svpg.com/

    —

    Where to find Lenny:

    • Newsletter: https://www.lennysnewsletter.com

    • X: https://twitter.com/lennysan

    • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/

    —

    In this episode, we cover:

    (00:00) Marty’s background

    (04:46) His take on the state of product management

    (12:08) Product management theater

    (18:33) Feature teams vs. empowered product teams

    (24:48) Skills of a real product manager

    (29:27) The product management reckoning is here

    (32:05) Taking control of your product management career

    (34:59) The challenge of finding reliable product management advice

    (40:18) The disconnect between good product companies and the product management community

    (44:23) Top-down vs. bottom-up cultures

    (47:06) The shift in product management post-ZIRP era

    (49:44) The changing landscape of product management

    (52:05) The disruption of PM skills by AI

    (55:56) The purpose and content of Marty’s new book, Transformed

    (01:02:05) The product operating model

    (01:08:27) New competencies required for successful product teams

    (01:11:25) Marty’s thoughts on product ops

    (01:15:13) Advice for founders who don’t want product managers

    (01:18:06) Lightning round

    —

    Referenced:

    • Transformed: Moving to the Product Operating Model: https://www.amazon.com/Transformed-Becoming-Product-Driven-Company-Silicon/dp/1119697336

    • Inspired: How to Create Tech Products Customers Love: https://www.amazon.com/INSPIRED-Create-Tech-Products-Customers/dp/1119387507

    • Empowered: Ordinary People, Extraordinary Products: https://www.amazon.com/EMPOWERED-Ordinary-Extraordinary-Products-Silicon/dp/111969129X

    • The nature of product | Marty Cagan, Silicon Valley Product Group: https://www.lennyspodcast.com/the-nature-of-product-marty-cagan-silicon-valley-product-group/

    • Product Leadership Theater: https://www.svpg.com/product-leadership-theater/

    • Product Management Theater: https://www.svpg.com/product-management-theater/

    • Linear: https://linear.app/

    • How Linear builds product: https://www.lennysnewsletter.com/p/how-linear-builds-product

    • Brian Chesky’s new playbook: https://www.lennyspodcast.com/brian-cheskys-new-playbook/

    • Mamas, don’t let your babies grow up to be coders, Jensen Huang warns: https://www.theregister.com/2024/02/27/jensen_huang_coders/

    • Epic Waste: https://www.svpg.com/epic-waste/

    • What is scrum and how to get started: https://www.atlassian.com/agile/scrum

    • CSPO: https://www.scrumalliance.org/get-certified/product-owner-track/certified-scrum-product-owner

    • PSPO: https://www.scrum.org/courses/professional-scrum-product-owner-training

    • Jira: https://www.atlassian.com/software/jira

    • Continuous Discovery Habits: Discover Products That Create Customer Value and Business Value: https://www.amazon.com/Continuous-Discovery-Habits-Discover-Products/dp/1736633309

    • Shreyas Doshi on LinkedIn: https://www.linkedin.com/in/shreyasdoshi/

    • Ben Erez’s LinkedIn post: https://www.linkedin.com/feed/update/urn:li:activity:7168978777966891008/

    • Oracle: https://www.oracle.com/

    • The essence of product management | Christian Idiodi (SVPG): https://www.lennyspodcast.com/the-essence-of-product-management-christian-idiodi-svpg/

    • Making Meta | Andrew ‘Boz’ Bosworth (CTO): https://www.lennyspodcast.com/making-meta-andrew-boz-bosworth-cto/

    • Building a long and meaningful career | Nikhyl Singhal (Meta, Google): https://www.lennyspodcast.com/building-a-long-and-meaningful-career-nikhyl-singhal-meta-google/

    • Partners at SVPG: https://www.svpg.com/team/

    • Trainline: https://www.thetrainline.com/

    • Almosafer: https://global.almosafer.com/

    • Expedia: https://www.expedia.com/

    • Shopify: https://www.shopify.com/

    • Salesforce: https://www.salesforce.com/

    • The ultimate guide to product operations | Melissa Perri and Denise Tilles: https://www.lennyspodcast.com/the-ultimate-guide-to-product-operations-melissa-perri-and-denise-tilles/

    • Understanding the role of product ops | Christine Itwaru (Pendo): https://www.lennyspodcast.com/understanding-the-role-of-product-ops-christine-itwaru-pendo/

    • Build: An Unorthodox Guide to Making Things Worth Making: https://www.amazon.com/Build-Unorthodox-Guide-Making-Things/dp/0063046067

    • What’s Our Problem?: A Self-Help Book for Societies: https://www.amazon.com/Whats-Our-Problem-Self-Help-Societies/dp/B0BVGH6T1Q

    • Rivian: https://rivian.com/

    • AI-1 airbag vest: https://www.klim.com/Ai-1-Airbag-Vest-3046-000

    • Leslie Lamport’s quote: https://quotefancy.com/quote/3702194/Leslie-Lamport-If-you-re-thinking-without-writing-you-only-think-you-re-thinking

    • Joan Didion’s quote: https://www.goodreads.com/quotes/264509-i-don-t-know-what-i-think-until-i-write-it

    —

    Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

    —

    Lenny may be an investor in the companies discussed.


    This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.lennysnewsletter.com/subscribe

    Inside TikTok: Culture, strategy, monetization, and more | Ray Cao (Global Head of Monetization Product Strategy and Operations) Mar 07, 2024
    Show notes

    Ray (Jiayi) Cao is the global head of product strategy and operations for monetization product at TikTok. Prior to TikTok, Ray spent six years at Google helping scale Google Shopping globally. In our conversation, we discuss:

    • TikTok’s internal culture and core values

    • How TikTok’s product team operates

    • How working at TikTok is different from working at Google

    • How TikTok rolls out to new markets

    • TikTok’s core principle of “context, not control”

    • How their sales and product teams work together

    • Lessons (and mistakes) from building TikTok’s early go-to-market team

    • The importance of hiring for quality rather than quantity

    • Insights on being successful on TikTok as a creator, a business, and an advertiser

    —

    Brought to you by:

    • WorkOS—The modern API for auth & user identity

    • Eppo—Run reliable, impactful experiments

    • OneSchema—Import CSV data 10x faster

    —

    Find the full transcript at: https://www.lennysnewsletter.com/p/inside-tiktok-culture-strategy-monetization

    —

    Where to find Ray Cao:

    • LinkedIn: https://www.linkedin.com/in/jiayiraycao/

    —

    Where to find Lenny:

    • Newsletter: https://www.lennysnewsletter.com

    • X: https://twitter.com/lennysan

    • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/

    —

    In this episode, we cover:

    (00:00) Ray’s background

    (04:55) Cultural differences between Google and TikTok

    (08:24) Fine-tuning the algorithm for different markets

    (12:15) Examples of fine-tuning the algorithm

    (15:11) Core principles and values of TikTok

    (19:34) Hiring at TikTok

    (21:38) Embracing the “always day one” mentality

    (25:09) Collaboration between teams

    (28:38) Amazon’s cultural influence

    (31:14) Setting up the product organization for speed and innovation

    (35:38) Building the go-to-market team

    (40:18) What makes people successful at TikTok

    (43:02) Thoughts on putting in long hours

    (44:40) OKRs and planning at TikTok

    (49:12) Tips for how to be successful on TikTok

    (53:49) Tips for advertising on TikTok

    (01:04:03) Getting started with TikTok Ads

    (01:08:42) Common mistakes to avoid with TikTok advertising

    (01:09:44) Ray’s favorite TikTok account

    (01:10:54) Where to find Ray

    —

    Referenced:

    • TikTok: https://tiktok.com/

    • Google Shopping: https://shopping.google.com/

    • Eugene Wei’s blog: https://www.eugenewei.com/

    • TikTok and the Sorting Hat: https://www.eugenewei.com/blog/2020/8/3/tiktok-and-the-sorting-hat

    • How Netflix builds a culture of excellence | Elizabeth Stone (CTO): https://www.lennyspodcast.com/how-netflix-builds-a-culture-of-excellence-elizabeth-stone-cto/

    • Inside OpenAI | Logan Kilpatrick (head of developer relations): https://www.lennyspodcast.com/inside-openai-logan-kilpatrick-head-of-developer-relations/

    • Brian Chesky’s new playbook: https://www.lennyspodcast.com/brian-cheskys-new-playbook/

    • Lead with Context not Control: https://www.svpg.com/lead-with-context-not-control/

    • Shuba on TikTok: https://www.tiktok.com/@tiktokbrownchick

    • Duolingo on TikTok: https://www.tiktok.com/@duolingo

    • Duolingo leagues: https://duolingo.fandom.com/wiki/League

    • CapCut: https://www.capcut.com/

    • Amanda Talijan (silent baby item reviews) on TikTok: https://www.tiktok.com/@amanda_talijan/video/7321700482018233642

    —

    Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

    —

    Lenny may be an investor in the companies discussed.


    This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.lennysnewsletter.com/subscribe

    Making Meta | Andrew ‘Boz’ Bosworth (CTO) Mar 03, 2024
    Show notes

    Andrew Bosworth—or Boz, as most people know him—is the chief technology officer at Meta and head of Reality Labs, the company’s augmented reality/virtual reality (AR/VR) organization, which he created in 2017. Boz joined Facebook in 2006 as their approximately 10th engineer, and in his 18-year tenure he built the original News Feed, Messenger, and Groups, as well as many early anti-abuse and infrastructure systems. At various times he has been the engineering director overseeing Events, Places, Photos, Videos, Timeline, Privacy, and more. Before Reality Labs, he ran the Ads and Business Platform product group, where he led engineering, product, research, analytics, and design, taking annual revenue from $4 billion to $40 billion in five years. Andrew currently leads Meta’s efforts in AR, VR, AI, and consumer hardware across Quest, Ray-Ban Meta glasses, and more. In our conversation, we discuss:

    • Stories from the early days of Facebook

    • Lessons from Meta’s downturn and recent turnaround

    • Meta’s culture of transparency

    • Boz’s thoughts on the Apple Vision Pro

    • Why communication is the job

    • Why you should regularly seek help from your manager

    • Lessons in setting incentives and avoiding their misuse

    • Why you should optimize for a variety in experience in your career

    • The importance of trusting your own expertise and not being swayed by external opinions

    • Stories of failures and personal growth

    —

    Brought to you by:

    • Vanta—Automate compliance. Simplify security.

    • Eppo—Run reliable, impactful experiments

    • Explo—Embed customer-facing analytics in your product

    —

    Find the full transcript at: https://www.lennysnewsletter.com/p/making-meta-andrew-boz-bosworth-cto

    —

    Where to find Andrew Bosworth:

    • Facebook: https://www.facebook.com/boz/

    • Instagram: https://www.instagram.com/boztank/

    • X: https://twitter.com/boztank

    • LinkedIn: https://www.linkedin.com/in/andrew-bosworth-8247a01/

    • Website: https://boz.com/

    • Photography website: https://wardenshortbow.com/

    —

    Where to find Lenny:

    • Newsletter: https://www.lennysnewsletter.com

    • X: https://twitter.com/lennysan

    • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/

    —

    In this episode, we cover:

    (00:00) Boz’s background

    (04:48) Fun facts about him

    (07:20) Early days at Facebook

    (11:11) Advice for founders

    (13:22) Leveraging leaders

    (19:27) Tips for communicating with managers

    (22:10) Transparency at Meta

    (27:01) The importance of clear guidelines

    (29:11) Involvement in the details

    (33:15) Building the News Feed

    (37:28) Passion and career growth

    (40:25) Exploring new opportunities

    (42:02) The value of variety in experience

    (45:01) Giving and receiving feedback

    (47:38) Boz’s tattoos

    (51:30) Communication is the job

    (01:00:47) Comparing VR headsets: Meta Quest 3 and Apple Vision Pro

    (01:10:41) Meta’s downturn and turnaround

    (01:16:10) Navigating org changes

    (01:20:43) Lessons from failure

    (01:26:33) Closing thoughts

    (01:29:57) Lightning round

    —

    Referenced:

    • Reality Labs: https://about.meta.com/realitylabs/

    • Quest: https://www.meta.com/quest/

    • Ray-Ban Meta smart glasses: https://www.ray-ban.com/usa/ray-ban-meta-smart-glasses

    • Taekwondo: https://en.wikipedia.org/wiki/Taekwondo

    • 4-H: https://4-h.org/

    • David Copperfield’s website: https://www.davidcopperfield.com/html/

    • MC Hammer on Instagram: https://www.instagram.com/mchammer/

    • George W. Bush: https://www.whitehouse.gov/about-the-white-house/presidents/george-w-bush/

    • Fry’s Electronics: https://en.wikipedia.org/wiki/Fry%27s_Electronics

    • Association for Computing Machinery: https://www.acm.org

    • Get It Done: https://boz.com/articles/get-it-done

    • Patrick Stewart on X: https://twitter.com/sirpatstew

    • The FB Exec Practice That Changed the Way I Lead (about HPMs): https://livingos.substack.com/p/fb-exec-hpm

    • Mark Zuckerberg on Facebook: https://www.facebook.com/zuck

    • Chris Cox on LinkedIn: https://www.linkedin.com/in/chris-cox-2896b841/

    • Javier Olivan on LinkedIn: https://www.linkedin.com/in/javierolivan/

    • Brian Chesky’s new playbook: https://www.lennyspodcast.com/brian-cheskys-new-playbook/

    • Eye of Sauron: https://lotr.fandom.com/wiki/Eye_of_Sauron

    • Ruchi Sanghvi on LinkedIn: https://www.linkedin.com/in/rsanghvi/

    • Eric Schmidt on LinkedIn: https://www.linkedin.com/in/eric-e-schmidt/

    • Sheryl Sandberg on LinkedIn: https://www.linkedin.com/in/sheryl-sandberg-5126652/

    • Best Advice Sheryl Sandberg Received: If Offered a Seat on Rocket Ship, Get On: https://news.yahoo.com/blogs/newsmakers/best-advice-sheryl-sandberg-received-don-t-idiot-161459450.html

    • Veritas: https://en.wikipedia.org/wiki/Veritas

    • Communication is The Job: https://boz.com/articles/communication-is-the-job

    • Repetition does not spoil the prayer: https://www.linkedin.com/pulse/repetition-does-spoil-prayer-constantine-constantinides-m-d-ph-d--1f/

    • Janet Lansbury’s website: https://www.janetlansbury.com/

    • Dr. Becky on Instagram: https://www.instagram.com/drbeckyatgoodinside

    • Boz to the Future Episode 18: The Future According to Matthew Ball: https://www.meta.com/blog/quest/boz-to-the-future-episode-18-matthew-ball-metaverse-epyllion/

    • Apple Vision Pro: https://www.apple.com/apple-vision-pro

    • Quest 3 headset: https://www.meta.com/quest/quest-3/

    • Virtual desktop: https://www.meta.com/experiences/2017050365004772/

    • Meta Horizon Workrooms: https://www.meta.com/experiences/2514011888645651/

    • After trying the Vision Pro, Mark Zuckerberg says Quest 3 ‘is the better product, period’: https://www.theverge.com/2024/2/13/24072413/mark-zuckerberg-apple-vision-pro-review-quest-3

    • Lou Holtz on X: https://twitter.com/CoachLouHoltz88

    • Gell-Mann amnesia effect: https://en.wiktionary.org/wiki/Gell-Mann_Amnesia_effect

    • “Wet streets cause rain”: https://news.ycombinator.com/item?id=19026568

    • Michael Crichton on X: https://twitter.com/CrichtonBooks

    • AI research at Meta: https://ai.meta.com/research/

    • Llama 2: https://llama.meta.com/

    • Warren Buffett quote: https://www.brainyquote.com/quotes/warren_buffett_383933

    • Mark Slee on LinkedIn: https://www.linkedin.com/in/mcslee/

    • Dave Fetterman on LinkedIn: https://www.linkedin.com/in/davefetterman/

    • Emacs and Vim: https://dev.to/george_udonte/emacs-and-vim-an-overview-for-beginners-2e65

    • Ami Vora on LinkedIn: https://www.linkedin.com/in/amvora/

    • The Dream Machine: https://www.amazon.com/Dream-Machine-M-Mitchell-Waldrop/dp/1732265119

    • Alan Turing: https://en.wikipedia.org/wiki/Alan_Turing

    • Good Inside: A Guide to Becoming the Parent You Want to Be: https://www.amazon.com/Good-Inside-Guide-Becoming-Parent/dp/B09Y4WG7RJ

    • Dr. Becky’s website: https://www.goodinside.com/

    • The Mandalorian on Disney+: https://www.disneyplus.com/series/the-mandalorian/3jLIGMDYINqD

    • Scott Trowbridge on LinkedIn: https://www.linkedin.com/in/scott-trowbridge-b70866/

    • Dave Filoni on X: https://twitter.com/dave_filoni

    • Jon Favreau on X: https://twitter.com/jon_favreau

    • Mercedes-Benz AMG EQS Sedan: https://www.mbusa.com/en/vehicles/model/eqs/sedan/amgeqsv4

    • Tracey Emin “Trust Yourself”: https://www.artsy.net/artwork/tracey-emin-trust-yourself

    • Tracey Emin on Instagram: https://www.instagram.com/traceyeminstudio

    • Rick Rubin: Protocols to Access Creative Energy and Process | Huberman Lab Podcast: https://www.youtube.com/watch?v=GpgqXCkRO-w

    • Ansel Adams: https://en.wikipedia.org/wiki/Ansel_Adams

    —

    Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

    —

    Lenny may be an investor in the companies discussed.


    This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.lennysnewsletter.com/subscribe

    How to discover your superpowers, own your story, and unlock personal growth | Donna Lichaw (author of The Leader’s Journey) Feb 25, 2024
    Show notes

    Donna Lichaw is an internationally sought-after executive coach, keynote speaker, and best-selling author. She helps visionary founders, CEOs, and executive teams level up their leadership and scale their impact while staying true to their mission, purpose, and themselves. Donna works with leaders at companies like Google, Disney, Twitter, Microsoft, Mailchimp, and Adobe, as well as a plethora of mission-driven startups and nonprofits. In our conversation, we discuss:

    • How our personal narratives influence our success and failure

    • Why identifying your superpowers (and kryptonite) is so important, and how to do it

    • The value of doubling down on your strengths rather than trying to fix weaknesses

    • How to acknowledge and reframe feelings of impostor syndrome

    • The Double Diamond framework for personal growth and goal-setting

    • The power of visualization and how it can fuel motivation and creativity

    —

    Brought to you by:

    • OneSchema—Import CSV data 10x faster

    • Sendbird—The (all-in-one) communications API platform for mobile apps

    • Sprig—Build a product people love

    —

    Find the full transcript at: https://www.lennysnewsletter.com/p/how-to-discover-your-superpowers

    —

    Where to find Donna Lichaw:

    • LinkedIn: https://www.linkedin.com/in/dlichaw/

    • Website: https://www.donnalichaw.com/

    —

    Where to find Lenny:

    • Newsletter: https://www.lennysnewsletter.com

    • X: https://twitter.com/lennysan

    • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/

    —

    In this episode, we cover:

    (00:00) Donna’s background

    (04:25) Donna’s origin story and transition to coaching

    (08:38) The power of storytelling in leadership

    (11:36) Becoming the hero of your own story

    (14:49) Changing your story

    (21:19) Understanding and shifting others’ stories

    (25:41) Imposter syndrome

    (31:28) Exploring different types of kryptonite

    (36:41) Identifying and leveraging strengths

    (43:53) Identifying superpowers

    (56:39) Running experiments

    (01:01:52) Using product frameworks for personal growth

    (01:12:41) Identifying subconscious goals

    (01:15:27) Envisioning impact

    (01:16:44) Lightning round

    —

    Referenced:

    • The Leader’s Journey: Transforming Your Leadership to Achieve the Extraordinary: https://www.amazon.com/Leaders-Journey-Transforming-Leadership-Extraordinary/dp/1959029134

    • Effective Leadership Is Transformational, by Ken Blanchard: https://www.chieflearningofficer.com/2019/06/13/effective-leadership-is-transformational/

    • Ken Blanchard’s website: https://www.blanchard.com/

    • How to write a kickass README: https://dev.to/scottydocs/how-to-write-a-kickass-readme-5af9

    • This Week #5: Overcoming impostor syndrome, introducing growth to an org, and how to partner with your Data Scientist: https://www.lennysnewsletter.com/p/this-week-overcoming-impostor-syndrome

    • Community Wisdom: Dealing with impostor syndrome as a PM: https://www.lennysnewsletter.com/p/community-wisdom-dealing-with-impostor

    • Stuart Smalley: https://en.wikipedia.org/wiki/Stuart_Smalley

    • Kryptonite: https://en.wikipedia.org/wiki/Kryptonite

    • How Dyslexic Thinking Gives Entrepreneurs a Competitive Edge: https://www.forbes.com/sites/alisoncoleman/2023/05/16/how-dyslexic-thinking-gives-entrepreneurs-a-competitive-edge/

    • Characterizing Creative Thinking and Creative Achievements in Relation to Symptoms of Attention-Deficit/Hyperactivity Disorder and Autism Spectrum Disorder: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9283685/

    • Robert Iger: https://thewaltdisneycompany.com/leaders/robert-a-iger/

    • CliftonStrengths test: https://www.gallup.com/cliftonstrengths/en/252137/home.aspx

    • VIA Character Strengths: https://www.viacharacter.org/

    • How to fire people with grace, work through fear, and nurture innovation | Matt Mochary (CEO coach): https://www.lennyspodcast.com/how-to-fire-people-with-grace-work-through-fear-and-nurture-innovation-matt-mochary-ceo-coach/

    •10 Steve Jobs Quotes That’ll Stick With You Long After You Read Them: https://www.themuse.com/advice/10-steve-jobs-quotes-thatll-stick-with-you-long-after-you-read-them

    • Gestalt coaching: https://gestaltcenterforcoaching.com/

    • Gestalt therapy: https://www.psychologytoday.com/us/therapy-types/gestalt-therapy

    • Head, Heart and Hands: http://creatingminds.org/tools/head_heart_hands.htm

    • Managing nerves, anxiety, and burnout | Jonny Miller (Nervous System Mastery): https://www.lennyspodcast.com/managing-nerves-anxiety-and-burnout-jonny-miller-nervous-system-mastery/

    • The User’s Journey: Storymapping Products That People Love: https://www.amazon.com/Users-Journey-Storymapping-Products-People/dp/1933820314

    • For All Mankind on AppleTV+: https://tv.apple.com/us/show/for-all-mankind/umc.cmc.6wsi780sz5tdbqcf11k76mkp7

    • Ted Lasso on AppleTV+: https://tv.apple.com/us/show/ted-lasso/umc.cmc.vtoh0mn0xn7t3c643xqonfzy

    • The Art of Possibility: Transforming Professional and Personal Life: https://www.amazon.com/Art-Possibility-Transforming-Professional-Personal/dp/0142001104

    • IMPRESA Monkey Noodle Stretchy String Fidget/Sensory Toys: https://www.amazon.com/IMPRESA-Glitter-Stretchy-Phthalate-Latex-Free/dp/B0868X6NRQ

    • Dolly Parton quote: https://www.goodreads.com/quotes/21268-find-out-who-you-are-and-do-it-on-purpose

    • Donna’s favorite fidgets: https://pen-name.notion.site/Donna-Lichaw-s-Favorite-Fidgets-f84f241d31704a498d71d3502af1821b?pvs=4

    —

    Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

    —

    Lenny may be an investor in the companies discussed.


    This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.lennysnewsletter.com/subscribe

    How Netflix builds a culture of excellence | Elizabeth Stone (CTO) Feb 22, 2024
    Show notes

    Elizabeth Stone is the chief technology officer of Netflix. She previously served as vice president of product data science and engineering, and as vice president of data and insights, at Netflix. Before Netflix, Elizabeth was vice president of science at Lyft, chief operating officer at Nuna, a trader at Merrill Lynch, and an economist at Analysis Group. In our conversation, we discuss:

    • Elizabeth’s advice for career advancement

    • Netflix’s unique high-performance culture

    • How, and why, Netflix maintains a high bar for excellence

    • Intentional leadership practices

    • How to foster an “open door” culture within your team

    • The Keeper Test and how it contributes to maintaining a high bar for excellence

    • The power of transparent communication

    • Much more

    —

    Brought to you by:

    • Vanta—Automate compliance. Simplify security.

    • Sendbird—The (all-in-one) communications API platform for mobile apps

    • Explo—Embed customer-facing analytics in your product

    —

    Find the full transcript at: https://www.lennysnewsletter.com/p/how-netflix-builds-a-culture-of-excellence

    —

    Where to find Elizabeth Stone:

    • LinkedIn: https://www.linkedin.com/in/elizabeth-stone-608a754/

    —

    Where to find Lenny:

    • Newsletter: https://www.lennysnewsletter.com

    • X: https://twitter.com/lennysan

    • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/

    —

    In this episode, we cover:

    (00:00) Elizabeth’s background

    (04:36) Life as CTO vs. VP of Data

    (05:57) The role of economists in tech companies

    (08:32) Using economics to understand incentives

    (10:07) Success and career growth

    (20:15) Setting expectations

    (25:02) Advice for how to avoid burnout

    (27:44) Netflix culture: high talent density

    (30:31) Netflix culture: candor and directness

    (31:45) The Keeper Test

    (39:01) Maintaining a high bar for excellence

    (43:54) Netflix culture: freedom and responsibility

    (46:18) Unconventional processes at Netflix

    (47:55) Examples of candor

    (51:44) Data and insights team structure

    (01:00:12) Staying close to teams

    (01:02:31) Advice on being present

    (01:07:40) Lightning round

    —

    Referenced:

    • What to Know About the Netflix Cup, Today’s First-Ever Live Sports Event: https://www.netflix.com/tudum/articles/netflix-cup-live-event-date-news

    • Ann Miura Ko interview | The Tim Ferriss Show (Podcast): https://www.youtube.com/watch?v=h2GO0Ks_VGg

    • Netflix culture: https://jobs.netflix.com/culture

    • No Rules Rules: Netflix and the Culture of Reinvention: https://www.amazon.com/No-Rules-Netflix-Culture-Reinvention/dp/1984877860

    • Reed Hastings on LinkedIn: https://www.linkedin.com/in/reedhastings/

    • Netflix’s “Keeper Test” and Why You Need It | Lorne Rubis: https://www.highlights.lornerubis.com/2015/08/the-netflix-keeper-test-and-the-courage-to-take-it/

    • The Hunger Games: https://en.wikipedia.org/wiki/The_Hunger_Games

    • Nan Yu on LinkedIn: https://www.linkedin.com/in/thenanyu/

    • Work Life Philosophy: https://jobs.netflix.com/work-life-philosophy

    • The Scoop: Netflix’s historic introduction of levels for software engineers: https://blog.pragmaticengineer.com/netflix-levels/

    • Chaos Monkey: https://www.techtarget.com/whatis/definition/Chaos-Monkey

    • Ali Rauh on LinkedIn: https://www.linkedin.com/in/ali-rauh/

    • Keith Henwood on LinkedIn: https://www.linkedin.com/in/keith-henwood/

    • Jeff Bezos’ Morning Routine of Puttering Around—How It Works: https://medium.com/illumination/jeff-bezos-morning-routine-of-puttering-around-how-it-works-9d73f359ac8d

    • What I Talk About When I Talk About Running: A Memoir: https://www.amazon.com/What-Talk-About-When-Running/dp/0307389839

    • A Fine Balance: https://www.amazon.com/Fine-Balance-Rohinton-Mistry/dp/140003065X

    • Triangle of Sadness on Hulu: https://www.hulu.com/movie/triangle-of-sadness-f60937bd-45f4-469a-938f-db95026953a1

    • Beef on Netflix: https://www.netflix.com/title/81447461

    • Fellow pour-over coffee set: https://fellowproducts.com/products/stagg-xf-pour-over-set

    • Peloton bikes: https://www.onepeloton.com/shop/bike

    —

    Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

    —

    Lenny may be an investor in the companies discussed.


    This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.lennysnewsletter.com/subscribe

    Building a world-class sales org | Jason Lemkin (SaaStr) Feb 18, 2024
    Show notes

    Jason Lemkin created and runs SaaStr, the world’s largest community for B2B/SaaS founders, and is the managing director of SaaStr Fund, a $90 million venture capital firm specializing in early-stage enterprise investments. He is also the mastermind behind two major tech conferences each year—one in the Bay Area, drawing in over 15,000 people, and another in Europe, with a crowd of more than 3,000 SaaS executives, founders, and entrepreneurs. Before SaaStr, Jason wore many hats: CEO and co-founder of EchoSign (later bought by Adobe), vice president at Adobe Systems, co-founder and president of NanoGram Devices Corp., vice president of NeoPhotonics, and a senior director at BabyCenter. In our conversation, we discuss:

    • How far you should go without a salesperson

    • Signs it’s time to hire salespeople

    • Why you need to hire two salespeople

    • How to compensate your salespeople

    • How to interview salespeople

    • When to hire a VP of Sales

    • How to prevent their flaming out

    • How to scale your sales org

    • How to improve the relationship between your sales and product teams

    • Much more

    —

    Brought to you by:

    • CommandBar—AI-powered user assistance for modern products and impatient users

    • Vanta—Automate compliance. Simplify security.

    • LinkedIn Ads—Reach professionals and drive results for your business

    —

    Find the full transcript at: https://www.lennysnewsletter.com/p/building-a-world-class-sales-org

    —

    Where to find Jason Lemkin:

    • X: https://twitter.com/jasonlk

    • LinkedIn: https://www.linkedin.com/in/jasonmlemkin/

    • Website: https://www.saastr.com/

    —

    Where to find Lenny:

    • Newsletter: https://www.lennysnewsletter.com

    • X: https://twitter.com/lennysan

    • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/

    —

    In this episode, we cover:

    (00:00) Jason’s background

    (06:18) The importance of sales in B2B businesses

    (11:23) Signs that you should start hiring salespeople

    (14:19) Attributes to look for in early sales reps

    (19:08) Hiring a VP of Sales

    (26:43) The role of a VP of Sales

    (30:06) Interviewing salespeople

    (45:16) Determining sales compensation and quota

    (53:34) Transitioning from 100% commission to a smaller percentage

    (56:58) Indicators of a hard-to-sell product

    (59:39) Scaling the sales organization

    (01:05:26) Understanding sales roles and titles

    (01:10:02) Product involvement in sales, and vice versa

    (01:20:32) Thoughts on product teams taking on P&L responsibilities

    (01:27:23) One thing founders can do to become better at sales

    (01:31:02) The ideal trial length for a free trial sales team

    (01:39:50) Closing thoughts

    (01:41:43) Lightning round

    —

    Referenced:

    • Marc Benioff on LinkedIn: https://www.linkedin.com/in/marcbenioff/

    • Snowflake: https://www.snowflake.com/en/

    • Yamini Rangan on LinkedIn: https://www.linkedin.com/in/yaminirangan/

    • Salesforce: https://www.salesforce.com/

    • HubSpot: https://www.hubspot.com/

    • Twilio: https://www.twilio.com/

    • Cloudflare: https://www.cloudflare.com/

    • GitHub: https://github.com/

    • Columbo: https://www.imdb.com/title/tt1466074/

    • What is Davos and why is it important? Your guide to the World Economic Forum’s annual meeting: https://www.euronews.com/next/2024/01/15/what-is-davos-and-why-is-it-important-your-guide-to-the-world-economic-forums-annual-meeti

    • Adobe: https://www.adobe.com/

    • Satya Nadella on LinkedIn: https://www.linkedin.com/in/satyanadella/

    • Glengarry Glen Ross on Prime Video: https://www.amazon.com/Glengarry-Glen-Ross-James-Foley/dp/B002NN5F7A

    • The Wolf of Wall Street on Prime Video: https://www.amazon.com/Wolf-Wall-Street-Leonardo-DiCaprio/dp/B00IIU9FQY

    • A step-by-step guide to crafting a sales pitch that wins | April Dunford (author of Obviously Awesome and Sales Pitch): https://www.lennyspodcast.com/a-step-by-step-guide-to-crafting-a-sales-pitch-that-wins-april-dunford-author-of-obviously-awesom/

    • Pipedrive: https://www.pipedrive.com/

    • Sam Blond on LinkedIn: https://www.linkedin.com/in/sam-blond-791026b/

    • Gong: https://www.gong.io/

    • Zendesk: https://www.zendesk.com/

    • ZoomInfo: https://www.zoominfo.com/

    • Apollo: https://www.apollo.io/

    • Daniel Chait on LinkedIn: https://www.linkedin.com/in/dhchait/

    • SAP: https://www.sap.com/

    • Lessons on building product sense, navigating AI, optimizing the first mile, and making it through the messy middle | Scott Belsky (Adobe, Behance): https://www.lennyspodcast.com/lessons-on-building-product-sense-navigating-ai-optimizing-the-first-mile-and-making-it-through-t/

    • VistaPrint: https://www.vistaprint.com/

    • Procore: https://www.procore.com/

    • Matt Mullenweg on LinkedIn: https://www.linkedin.com/in/mattm/

    • Wordpress: https://wordpress.com/

    • SaaStr University: https://app.saastruniversity.com/collections/20252

    • From Impossible to Inevitable: How SaaS and Other Hyper-Growth Companies Create Predictable Revenue: https://www.amazon.com/Impossible-Inevitable-Hyper-Growth-Companies-Predictable/dp/1119531691

    • Pavilion: https://www.joinpavilion.com/

    • Top 10 Learnings about Free Trials with Tomasz Tunguz: https://www.youtube.com/watch?v=tfQNJpnxmMw

    • The Terminal List on Prime Video: https://www.amazon.com/The-Terminal-List-Season-1/dp/B09HYNH8TK

    • Top Gun: Maverick on Paramount: https://www.paramountmovies.com/movies/top-gun-maverick

    • OpusClip app: https://www.opus.pro/

    • OnePlus Open smartphone: https://www.amazon.com/OnePlus-Dual-SIM-Unlocked-Smartphone-Hasselblad/dp/B0CHN7M531/

    • SaaStr conferences: https://www.saastr.com/events/

    • Marketo: https://go.marketo.com/about-marketo-landingpage-emea.html

    • Zoomtopia: https://zoomtopia.com/

    • Money20/20: https://us.money2020.com/

    • Shoptalk: https://shoptalk.com/

    • Jeff Lawson on LinkedIn: https://www.linkedin.com/in/jeffiel/

    • Eric Kwan on LinkedIn: https://www.linkedin.com/in/erickwan/

    —

    Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

    —

    Lenny may be an investor in the companies discussed.


    This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.lennysnewsletter.com/subscribe

    Making time for what matters | Jake Knapp and John Zeratsky (authors of Sprint and Make Time, co-founders of Character Capital) Feb 11, 2024
    Show notes

    Jake Knapp and John Zeratsky are the authors of best-selling books Sprint and Make Time. They have helped more than 300 teams design new products and bring them to market, including those at YouTube, Gusto, One Medical Group, and Slack. Jake and John are co-founders of the venture capital firm Character, where they support startups with capital and sprints. Previously, they were operating partners at Google Ventures and, before that, design leaders at Google, where John worked on Google Ads and YouTube and Jake helped build Gmail and co-founded Google Meet. In our conversation, we discuss:

    • “Busy bandwagon” and “infinity pools”

    • Creating one “highlight” each day

    • Their four-part framework for productivity

    • How to use the calendar to design your day

    • How creating friction can help you avoid distractions

    • Tips on creating a distraction-free phone

    • Strategies for managing email and distractions

    • The importance of reflecting on the day and making time for meaningful work

    • Design sprints

    —

    Brought to you by:

    • Sidebar—Accelerate your career by surrounding yourself with extraordinary peers

    • Whimsical—The iterative product workspace

    • WorkOS—The modern API for auth and user identity

    —

    Find the full transcript at: https://www.lennysnewsletter.com/p/making-time-for-what-matters-jake

    —

    Where to find Jake Knapp:

    • X: https://twitter.com/jakek

    • LinkedIn: https://www.linkedin.com/in/jake-knapp/

    • Website: https://jakeknapp.com/

    —

    Where to find John Zeratsky:

    • X: https://twitter.com/jazer

    • LinkedIn: https://www.linkedin.com/in/johnzeratsky/

    • Website: https://johnzeratsky.com/

    —

    Where to find Lenny:

    • Newsletter: https://www.lennysnewsletter.com

    • X: https://twitter.com/lennysan

    • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/

    —

    In this episode, we cover:

    (00:00) About Jake and John

    (04:10) Recording the audiobook for Make Time

    (06:06) What people often get wrong when trying to become more productive

    (11:24) The busy bandwagon and infinity pools

    (15:22) Real talk: Jake and John’s productivity levels

    (20:10) The four-part framework for getting more done: Highlight, Laser, Energize, Reflect

    (25:15) Step 1: Highlight

    (28:08) Designing your day with a calendar

    (30:52) The Groundhog Day mentality

    (35:10) Tactical advice for implementing the highlight method

    (39:30) An example of a failed highlight

    (48:08) Step 2: Laser

    (51:12) Creating intentional friction to avoid distractions

    (57:28) Curating a distraction-free phone

    (01:07:58) Resetting expectations and slowing your inbox

    (01:14:51) Systems over willpower

    (01:18:14) Managing email distractions

    (01:18:49) Step 3: Energize

    (01:22:05) Step 4: Reflect

    (01:26:30) Introduction to Sprint

    —

    Referenced:

    • Make Time: How to Focus on What Matters Every Day: https://www.amazon.com/Make-Time-Focus-Matters-Every/dp/0525572422

    • Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days: https://www.amazon.com/Sprint-audiobook/dp/B019R2DQIY

    • Make Time blog: https://maketime.blog/

    • Make Time blog on X: https://twitter.com/maketimeblog

    • Character: https://www.character.vc/

    • Google Ventures: https://www.gv.com/

    • Character Labs: https://www.character.vc/labs

    • Strategies for becoming less distracted and improving focus | Nir Eyal (author of Indistractable and Hooked): https://www.lennyspodcast.com/strategies-for-becoming-less-distracted-and-improving-focus-nir-eyal-author-of-indistractable-and/

    • Groundhog Day on Prime Video: https://www.amazon.com/Groundhog-Day-Bill-Murray/dp/B000SP1SH6

    • Reclaim.ai: https://reclaim.ai/

    • Feed Blocker for LinkedIn: https://chromewebstore.google.com/detail/feed-blocker-for-linkedin/eikaafmldiioljlilngpogcepiedpenf

    • The Lord of the Rings: https://www.amazon.com/Lord-Rings-J-R-R-Tolkien/dp/0544003411

    • MagSafe charger: https://www.amazon.com/Apple-MHXH3AM-A-MagSafe-Charger/dp/B08L5NP6NG/

    • Nanit app: https://www.nanit.com/pages/nanit-app

    • Arianna Huffington’s Phone Bed Charging Station: https://www.amazon.com/Arianna-Huffingtons-Charging-Station-Walnut/dp/B0799ZG1LY

    • Cell Phone Lock Box with Timer: https://www.amazon.com/Portable-Android-Self-Discipline-Achieve-Addiction/dp/B0CG8V4YG3?th=1

    • The 4-Hour Workweek: Escape 9-5, Live Anywhere, and Join the New Rich: https://www.amazon.com/4-Hour-Workweek-Escape-Live-Anywhere/dp/0307465357

    • The Economist: https://www.economist.com/

    • Odysseus: https://www.britannica.com/topic/Odysseus

    • Mailman: https://www.mailmanhq.com/

    • Future: https://www.future.co/

    • Notion: https://www.notion.so/

    • Miro: https://miro.com/

    —

    Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

    —

    Lenny may be an investor in the companies discussed.


    This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.lennysnewsletter.com/subscribe

    Inside OpenAI | Logan Kilpatrick (head of developer relations) Feb 08, 2024
    Show notes

    Logan Kilpatrick leads developer relations at OpenAI, supporting developers building with the OpenAI API and ChatGPT. He is also on the board of directors at NumFOCUS, the nonprofit organization that supports open source projects like Jupyter, Pandas, NumPy, and more. Before OpenAI, Logan was a machine-learning engineer at Apple and advised NASA on open source policy. In our conversation, we discuss:

    • OpenAI’s fast-paced and innovative work environment

    • The value of high agency and high urgency in your employees

    • Tips for writing better ChatGPT prompts

    • How the GPT Store is doing

    • OpenAI’s planning process and decision-making criteria

    • Where OpenAI is heading in the next few years

    • Insight into OpenAI’s B2B offerings

    • Why Logan “measures in hundreds”

    —

    Brought to you by:

    • Hex—Helping teams ask and answer data questions by working together

    • Whimsical—The iterative product workspace

    • Arcade Software—Create effortlessly beautiful demos in minutes

    —

    Find the transcript for this episode and all past episodes at: https://www.lennysnewsletter.com/p/inside-openai-logan-kilpatrick-head

    Today’s transcript will be live by 8 a.m. PT.

    —

    Where to find Logan Kilpatrick:

    • X: https://twitter.com/OfficialLoganK

    • LinkedIn: https://www.linkedin.com/in/logankilpatrick/

    • Website: https://logank.ai/

    —

    Where to find Lenny:

    • Newsletter: https://www.lennysnewsletter.com

    • X: https://twitter.com/lennysan

    • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/

    —

    In this episode, we cover:

    (00:00) Logan’s background

    (03:49) The impact of recent events on OpenAI’s team and culture

    (08:20) Exciting developments in AI interfaces

    (09:52) Using OpenAI tools to make companies more efficient

    (13:04) Examples of using AI effectively

    (18:35) Prompt engineering

    (22:12) How to write better prompts

    (26:05) The launch of GPTs and the OpenAI Store

    (32:10) The importance of high agency and urgency

    (34:35) OpenAI’s ability to move fast and ship high-quality products

    (35:56) OpenAI’s planning process and decision-making criteria

    (40:22) The importance of real-time communication

    (42:33) OpenAI’s team and growth

    (44:47) Future developments at OpenAI

    (47:42) GPT-5 and building toward the future

    (50:38) OpenAI’s enterprise offering and the value of sharing custom applications

    (52:30) New updates and features from OpenAI

    (55:09) How to leverage OpenAI’s technology in products

    (58:26) Encouragement for building with AI

    (59:30) Lightning round

    —

    Referenced:

    • OpenAI: https://openai.com/

    • Sam Altman on X: https://twitter.com/sama

    • Greg Brockman on X: https://twitter.com/gdb

    • tldraw: https://www.tldraw.com/

    • Harvey: https://www.harvey.ai/

    • Boost Your Productivity with Generative AI: https://hbr.org/2023/06/boost-your-productivity-with-generative-ai

    • Research: quantifying GitHub Copilot’s impact on developer productivity and happiness: https://github.blog/2022-09-07-research-quantifying-github-copilots-impact-on-developer-productivity-and-happiness/

    • Lesson learnt from the DPD AI Chatbot swearing blunder: https://www.linkedin.com/pulse/lesson-learnt-from-dpd-ai-chatbot-swearing-blunder-kitty-sz57e/

    • Dennis Yang on LinkedIn: https://www.linkedin.com/in/dennisyang/

    • Tim Ferriss’s blog: https://tim.blog/

    • Tyler Cowen on X: https://twitter.com/tylercowen

    • Tom Cruise on X: https://twitter.com/TomCruise

    • Canva: https://www.canva.com/

    • Zapier: https://zapier.com/

    • Siqi Chen on X: https://twitter.com/blader

    • Runway: https://runway.com/

    • Universal Primer: https://chat.openai.com/g/g-GbLbctpPz-universal-primer

    • “I didn’t expect ChatGPT to get so good” | Unconfuse Me with Bill Gates: https://www.youtube.com/watch?v=8-Ymdc6EdKw

    • Microsoft Azure: https://azure.microsoft.com/

    • Lennybot: https://www.lennybot.com/

    • Visual Electric: https://visualelectric.com/

    • DALL-E: https://openai.com/research/dall-e

    • The One World Schoolhouse: https://www.amazon.com/One-World-Schoolhouse-Education-Reimagined/dp/1455508373/ref=sr_1_1

    • Why We Sleep: Unlocking the Power of Sleep and Dreams: https://www.amazon.com/Why-We-Sleep-Unlocking-Dreams/dp/1501144324

    • Gran Turismo: https://www.netflix.com/title/81672085

    • Gran Turismo video game: https://www.playstation.com/en-us/gran-turismo/

    • Manta sleep mask: https://mantasleep.com/products/manta-sleep-mask

    • WAOAW sleep mask: https://www.amazon.com/WAOAW-Sleep-Sleeping-Blocking-Blindfold/dp/B09712FSLY

    —

    Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

    —

    Lenny may be an investor in the companies discussed.


    This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.lennysnewsletter.com/subscribe

    Lessons from Atlassian: Launching new products, getting buy-in, and staying ahead of the competition | Megan Cook (head of product, Jira) Feb 04, 2024
    Show notes

    Megan Cook is the head of product for Atlassian’s Jira software, which is used by 75% of Fortune 500 companies, has over 125,000 customers globally, over 15 different products, and is by far the most popular project management tool in the world. Megan has been at Atlassian for just under 11 years, and before this role, she was an analyst, a developer, and an Agile coach. In our conversation, we discuss:

    • How to get buy-in for your ideas

    • The value of starting small

    • How, and why, creating space for play is so essential

    • How Jira stays ahead of endless competition

    • Atlassian’s approach to launching new product lines

    • Tactical tips for making remote work, work

    • A personal failure and the lessons learned from it

    —

    Brought to you by:

    • Teal—Your personal career growth platform

    • Sprig—Build a product people love

    • Vanta—Automate compliance. Simplify security.

    —

    Find the transcript for this episode and all past episodes at: https://www.lennysnewsletter.com/p/lessons-from-atlassian-launching

    Today’s transcript will be live by 8 a.m. PT.

    —

    Where to find Megan Cook:

    • X: https://twitter.com/meganwcook

    • LinkedIn: https://www.linkedin.com/in/cookmegan

    —

    Where to find Lenny:

    • Newsletter: https://www.lennysnewsletter.com

    • X: https://twitter.com/lennysan

    • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/

    —

    In this episode, we cover:

    (00:00) Megan’s background

    (03:50) Creating space for play and psychological safety on teams

    (07:36) Peer feedback groups

    (10:30) Sharing stories of failure

    (13:33) The “10 dollar” game for priorities

    (15:24) Advice on making remote work, work

    (24:16) Getting buy-in for your ideas

    (28:33) The importance of staying open-minded

    (34:05) A quick summary of how to get buy-in

    (36:45) Fighting the good fight

    (38:15) Identifying customer pain points

    (43:04) Starting small and showing success

    (46:08) Launching new product lines

    (53:35) Atlassian’s gated process for new product ideas

    (58:00) How Jira stays ahead of competitors

    (01:04:28) Learning from failure

    (01:08:30) Fight club

    (01:10:08) Lightning round

    —

    Referenced:

    • Jira: https://www.atlassian.com/software/jira

    • Atlassian: https://www.atlassian.com/

    • Bitbucket: https://bitbucket.org/product

    • Ben Crowe on LinkedIn: https://www.linkedin.com/in/ben-crowe-67299714/

    • Ash Barty on X: https://twitter.com/ashbarty

    • Atlassian’s blog, Work Life: https://www.atlassian.com/blog

    • Lessons learned: 1,000 days of distributed at Atlassian: https://www.atlassian.com/blog/distributed-work/distributed-work-report

    • New research: How to make time for the work that matters: https://www.atlassian.com/blog/distributed-work/calendar-redesign-experiment

    • Atlas: https://www.atlassian.com/software/atlas

    • Confluence: https://www.atlassian.com/software/confluence

    • Lenny’s swag store: https://lennyswag.com/

    • What is CSAT and how do you measure it?: https://www.qualtrics.com/experience-management/customer/what-is-csat

    • The UX research reckoning is here | Judd Antin (Airbnb, Meta): https://www.lennyspodcast.com/the-ux-research-reckoning-is-here-judd-antin-airbnb-meta/

    • Charlie Sutton on LinkedIn: https://www.linkedin.com/in/charliesutton/

    • Nokia 6100: https://en.wikipedia.org/wiki/Nokia_6100

    • Compass: https://www.atlassian.com/software/compass

    • Jira Product Discovery: https://www.atlassian.com/software/jira/product-discovery

    • Canva: https://www.canva.com/

    • Inspired: How to Create Tech Products Customers Love: https://www.amazon.com/INSPIRED-Create-Tech-Products-Customers/dp/1119387507

    • Scaling People: Tactics for Management and Company Building: https://www.amazon.com/Scaling-People-Tactics-Management-Building/dp/1953953212

    • Foundation on AppleTV+: https://tv.apple.com/us/show/foundation/umc.cmc.5983fipzqbicvrve6jdfep4x3

    • Foundation book series: https://www.amazon.com/Foundation-3-Book-Boxed-Set-Empire/dp/0593499573

    • Traeger smoker: https://www.traeger.com/shop/wood-pellet-grills

    —

    Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

    —

    Lenny may be an investor in the companies discussed.


    This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.lennysnewsletter.com/subscribe

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