Lash Boss Radio

Latest Episodes:

**116 – Habits of successful salon owners** Nov 11, 2022
Show notes

Lash Boss Radio is now airing daily Monday-Friday on all streaming platforms. Lash Boss Radio Interviews from last season and beyond will always be found on Youtube as well

Submit a topic or nominate a guest at www.lashbossradio.com

@shelbythelashboss on Instagram

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114 – What can you learn from your experience with former employees? Nov 10, 2022

Show notes

Observing each experience you have as a salon owner can help your company reach new heights. The owner of a company has a part to play in every situation whether that be hiring that certain someone in the first place, lack of communication, etc. This episode dives into why someone would leave a company and all of the things you can take away from those situations.

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113 – Things that can be turning your clients off Nov 04, 2022

Show notes

You lose a client here and there, could it be something you’ve done? Maybe! Let’s explore and get curious on the various reasons clients would get turned off aside from the obvious – location, value not matching the price, and work not lasting or looking great. There may be a few other things that you’re missing.

Once client experience is mastered, that’s when your business really starts flowing.

Lash Boss Radio is now airing a new episode 5 days a week! Listen on any podcast platform, and when there is an interview you can also find it on my Youtube Channel, Lash Boss Radio.

Follow me on Instagram @shelbythelashboss and check out my website www.lashbossradio.com to submit a topic or nominate a guest!

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112 – Deep dive into client retention Nov 03, 2022

Show notes

What is the disconnect between first time and repeat clients? Can you create an experience that has both first time clients AND repeat clients coming back again and again? YES!

In this episode we discover why a client would or would not stay with a business. This is the same formula I use in my own salon with 10 artists.

Knowing where your client retention is would be the starting point, so try exploring your software for that information or call your software’s customer service for assistance!

Lash Boss Radio is now airing a new episode 5 days a week! Listen on any podcast platform, and when there is an interview you can also find it on my Youtube Channel, Lash Boss Radio.

Follow me on Instagram @shelbythelashboss and check out my website www.lashbossradio.com to submit a topic or nominate a guest!

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111 – To discount or not to discount your services? Nov 02, 2022

Show notes

This episode helps you retain the value you have for your services by diving into the art of discounting correctly (if ever). Discounting your services often can easily become an issue that takes some time to bounce back from. Luckily, I give you several pointers to how to discount, if at all! The ultimate goal is to get to a point where you never have to discount anything. If you’re not there yet, this episode is for you!

Lash Boss Radio now airs 5 days a week! Listen on any podcast platform and if it is a interview, you’ll be able to find it on Youtube under Lash Boss Radio.

Send in a topic suggestion or nominate a guest for the show on my website www.lashbossradio.com

Connect with me on instagram @shelbythelashboss

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110 – Deep Dive into Prebooking Oct 28, 2022

Show notes

“I don’t know my schedule” “I have to check my calendar and I’ll call” Have you heard either of these two sentences before? It’s a complete toss up whether that person will actually call to rebook. Sure, some people may not know their schedule in two weeks but most people do. Especially if they are excited about their lash set, they will make whichever they are offered time work for them.

In this episode I talk about how to get to the end result of a fully booked, optimized schedule that works for YOU!

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109 – Customer Experience vs Customer Service Oct 28, 2022

Show notes

In this episode I dive into the differences between customer experience and customer service in the beauty industry. How can we ensure that the client has a 10/10 experience vs just saying “My lash artist was nice but…”?

In my previous episode, 108, I give you a ton of free ways to enhance the client experience. So, these two go hand in hand!

Listen to Lash Boss Radio now Monday-Friday with a new topic based episode every day! Follow me on Instagram @shelbythelashboss and find my interviews on Youtube under Lash Boss Radio.

Email: shelby@lashbossradio.com

Website: www.lashbossradio.com

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108 – Free ways to enhance the client experience Oct 28, 2022

Show notes

Hello everyone! I’m back with a brand new season and some exciting changes. You’ll get to enjoy an episode of Lash Boss Radio each and every day, excluding weekends! I created short, topic focused episodes that you can listen to on the way to work, while lashing, or while cleaning your space. Each episode is easily digestible and contains action items for you to immediately apply to your business today.

Follow me on Instagram @shelbythelashboss and find episodes that contain interviews on YouTube under Lash Boss Radio. Hope you all enjoy!

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107 – Different avenues you can take in the lash industry with Paul and Tussanee Luebbers from Lashcast Jun 24, 2022

Show notes

Most people think there are only two ways to go to the next level in this industry; salon ownership or starting a lash brand. Paul and Tussanee join me to talk about the additional options you have in the lash industry.

This episode was recorded in person for my new Youtube channel, but the recording studio regretfully informed me that they have lost our footage. Luckily they still had the audio files.

You can watch all other episodes on Youtube now! View and subscribe to the Lash Boss Radio Youtube channel here

Find me on Instagram: @shelbythelashboss

Find Paul and Tussanee on Instagram: @lashcast

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