Intermountain Podcast

Latest Episodes:

Episode 26: Bringing the Patient Voice into Healthcare to Provide Safer, Higher quality, Better Care Jul 03, 2018

Show notes

Shannon Phillips, MD, Intermountain's Chief Patient Experience Officer, talks about continuously improving safety in healthcare with Mike Woodruff, MD, Medical Directory for Patient Safety and Clinical Risk, and Elizabeth McKnight, System Director of Patient Safety.

Thanks for Asking: Staffing Help Jun 29, 2018

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How can we cope with the added workload we're seeing as a result of iCentra's quirks? That's the question Amanda Eaton, a patient service representative from the Salt Lake Clinic, asked CEO Marc Harrison, MD in this week's Thanks for Asking podcast. She also asked if offering optional overtime might be possible until we're caught up and the quirks are resolved. iCentra is Intermountain's new electronic medical record.

Episode 25: Preventing and Managing Risks in Healthcare Jun 19, 2018

Show notes

Shannon Phillips, MD, Intermountain's Chief Patient Experience Officer, talks with Mike Woodruff, MD, Medical Director of Patient Safety and Clinical Risk, and Julie Wright, RN, System Director of Clinical Risk Management, regarding the importance of learning from and preventing future unintentional errors as well as providing emotional support to our caregivers, patients, and families.

Episode 24: An Improved Focus on Creating the Best Experience of Care for Our Patients Jun 19, 2018

Show notes

Shannon Phillips, MD, Intermountain's Chief Patient Experience Officer, continues her series of interviews with her team from the Office of Patient Experience. Today, she talks with Anne Pendo, MD, Medical Director for Experience of Care, and Korby Miller, System Director for Experience of Care, about creating an excellent of experience of care for our patients—one that is personalized and caring, keeps our patients healthy, delivers great outcomes, and is free from harm.

Thanks for Asking: What's Affordable? Jun 15, 2018

Show notes

How much less does healthcare need to cost to be considered affordable? That's the question Sterling Bennett, MD, the medical director for Intermountain's Central Lab, asked CEO Marc Harrison, MD, in this week's Thanks for Asking podcast.

Thanks for Asking: Protecting Patient Data Jun 08, 2018

Show notes

Karen Siragusa from the finance team at Utah Valley Hospital asked CEO Dr. Marc Harrison:

Now that we've partnered with global organizations for our patient account services, how are we ensuring all protected health information is kept safe?
Is our data at greater risk of being stolen now that global partners are involved?
If there was a breach of our data in a foreign country, how would we know and how would we respond?

This podcast also includes some supplement information from Suzie Draper, Intermountain's chief compliance officer.

Episode 23: Ensuring High-Quality Care, Every Time, for the Best Patient Experience Jun 07, 2018

Show notes

In a series of interviews with her own Office of Patient Experience team, Shannon Phillips, MD, Intermountain's Chief Patient Experience Officer, talks with her quality team (Donna Barhorst, MD, Community Care Medical Director for Quality, Denitza Blagev, MD, Specialty-Based Care Medical Director for Quality, and Milli West, System Director for Quality) about how to include the voice of the patient in the high-quality patient care we deliver.

Episode 22: Improving the Patient Experience Through Charting Jun 06, 2018

Show notes

Shannon Phillips, MD, Intermountain's Chief Patient Experience Officer, spoke with Christine Foster, MD, System Physician Advisor, and Kearstin Jorgenson, Physician Advisory Services Director, to understand how detailed, accurate documentation in our patient's charts can lead to a better, safer patient experience.

Thanks for Asking: Career Paths for Non-clinical Caregivers Jun 01, 2018

Show notes

Brad White from Supply Chain at Utah Valley Hospital asked CEO Dr. Marc Harrison:

What does the future hold for non-clinical caregivers?
What career opportunities can they expect in the new One Intermountain?
Will there be chances for Intermountain people who don't provide direct patient care to grow and progress with our new structure?

Episode 21: The Effect of the Opioid Crisis on One Utah Family May 29, 2018

Show notes

Jorden Saxton Hackney's brother, Chase, began experimenting with prescription opioids as a senior in high school. Listen as Jorden talks to Shannon Phillips, MD, Intermountain's Chief Patient Experience Officer, and Todd Allen, MD, Medical Director of the Intermountain Healthcare and Delivery Institute, about the four year journey her family took as they tried to help Chase in his struggle with addiction.

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