Inside the War Room: Case Studies in Crisis

Latest Episodes:

ITWR Rewind: Karen Hughes, Former Counselor to the President for President George W. Bush, on the United States’ Response to the 9/11 Terrorist Attacks Sep 06, 2021

Show notes

As we approach the 20th anniversary of 9/11/2001, we are reposting one of our earliest and most important episodes to date, an interview with Karen Hughes, former White House Counselor to the President for President George W. Bush. In this interview, Karen discusses leading the nation’s communications response during the September 11 terrorist attacks, providing a behind-the-scenes look at the events of 9/11 and the days immediately following.

Episode 11: Roundtable Discussion: How to Handle a Whistleblower Complaint Aug 23, 2021

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In this episode of Inside the War Room, join hosts Jordan Strauss, Michael Estevez, and Sherine Ebadi as they discuss how organizations should manage a whistleblower complaint. Our experts will give you a better understanding of the ways whistleblower complaints develop, the two categories into which they fall, and the appropriate manner and method of response for each.

Episode 10: Roundtable Discussion: How to Handle a Media Leak Aug 09, 2021

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In this episode of Inside the War Room, join hosts Jordan Strauss, Michael Estevez, and Sherine Ebadi as they discuss how organizations should handle a media leak. Our experts give you the high-level playbook on how to avoid leaks in the first place, as well as when and how to respond to a leak publicly. The conversation also touches on the best practices for mitigating the impact of a leak investigation on your organization and the importance of brand reputation.

Episode 9: Misinformation and Disinformation in Today’s Business and Media Landscape Jul 26, 2021

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In this episode of Inside the War Room, join hosts Jordan Strauss, Michael Estevez and Sherine Ebadi as they discuss the issue of misinformation and disinformation in today’s business and media landscape. This conversation dives into BCW and Kroll’s specialties, investigating the origins of harmful information and mitigating its potential impact. You will get a deeper understanding of how and why this type of information can spread as well as when and how to respond as an organization.

Episode 8: Roundtable Discussion: Ransomware Attacks Jul 12, 2021

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In this episode of Inside the War Room, join hosts Jordan Strauss, Michael Estevez and special guest Tim Gallagher as they discuss best practices for responding to, and preparing for, a potential ransomware attack. These include important considerations like who should be in the room when decisions are being made and how to communicate internally and publicly if an attack should happen. They also cover some of the most common mistakes made by organizations during a ransomware attack. As ransomware attacks grow in frequency and sophistication, this episode will provide a high-level roadmap for protecting your organization.

Episode 7: Roundtable Discussion: Return to Office Jun 21, 2021

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In this episode of Inside the War Room, join hosts Jordan Strauss, Michael Estevez and Sherine Ebadi as they discuss potential blind spots organizations may face as they navigate the return-to-office landscape. This conversation dives into best practices on how to engage employees and prepare them for the next phase of recovery, as well as important considerations that should be included on every employer’s return-to-office roadmap.

Episode 6: Former Superintendent-in-Chief of Boston Police Department Daniel Linksey on the Boston Marathon Bombing May 31, 2021

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Daniel Linskey, Former Superintendent-in-Chief of the Boston Police Department, discusses the department’s response to the 2013 Boston Marathon bombing.

Through his harrowing account of this dreadful day, Linskey examines the in-depth training that prepared his police force for a bombing, the importance of transparency and clear communication in the midst of a crisis, and why it’s essential to “write your script before you key your mic.”

Episode 5: Defense Attorney Abbe Lowell on Defending Representative Gary Condit May 10, 2021

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Abbe Lowell, Co-Chair of Regulatory Defense and Investigations at Winston & Strawn, discusses representing former U.S. Representative Gary Condit, who was wrongfully implicated in the 2001 disappearance of a Capitol Hill intern.

Lowell shares his experience as a criminal defense attorney at the center of a case that garnered national attention, including facing criticism for the representation of his client, handling challenging interactions with law enforcement officials and addressing misinformation spread throughout the news media. This episode gives listeners insight into the life of a high-profile defense attorney and offers sound advice to lawyers and professional consultants who represent controversial clients.

Episode 4: Mandeville Films Co-Owner Todd Lieberman on COVID-19’s Impact on the Film Industry Apr 26, 2021

Show notes

Todd Lieberman, co-owner of Mandeville Films and producer of movies including 2017’s “Beauty and the Beast,” “The Proposal,” “The Fighter,” “The Muppets,” and “Beverly Hills Chihuahua,” explores the realities of the film industry and its overall response to the COVID-19 pandemic.

At the start of 2020, Lieberman looked forward to starting five separate projects – three movies and two television series. By spring, all were entirely shut down, a combined 30 years of work stripped away due to the devastating impact of the global pandemic. In this episode, Lieberman advises those whose careers were upended due to COVID-19, and shares how he and his teams were able to creatively overcome the obstacles presented throughout 2020 and 2021.

Episode 3: Former US Secretary of Veterans Affairs David Shulkin on Crisis Leadership and the VA “Wait Time” Issue Apr 06, 2021

Show notes

David Shulkin, Former Secretary of the United States Veterans Affairs (U.S. VA), discusses his response to the VA “wait time” crisis after his appointment by President Obama – where many U.S. veterans could not access urgently needed healthcare through the nation’s veterans’ hospitals.

Shulkin also takes listeners through an array of crises managed while working for the government, including the Pulse nightclub shooting and the Charlottesville riots, and how he stood by his principles – even at the risk of dismissal from public service.

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