Grow My Salon Business Podcast

Latest Episodes:

237 How Technology Can Transform Your Salon Business with Jo Burgess Mar 26, 2024

Show notes

One of the biggest changes to take place in the hair and beauty industry during the course of my career has been the uptake of tech, especially in relation to the business side of running a salon.

Today’s guest is Jo Burgess, a former hairdresser and the co-founder of Shortcuts Salon Management Software. Since the early ‘90s, Jo and her team have been at the forefront of developing tech-based solutions for the salon industry.

In today’s episode, we will discuss:

● The impact that the last 3-4 years have had on salon software innovations

● The future role that salon management software has in developing client relationships and improving the client experience

● The uses for Artificial Intelligence (AI) in salons today…

And lots more!

For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/237/

Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated!

They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast!

Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support!

And finally, don’t forget to subscribe to the show to get automatic updates.

Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

236 Does Your Salon Need a Rebrand? With Antony Whitaker Mar 19, 2024

Show notes

Most businesses don’t last more than a few years, so if you reach your 10th birthday, congratulations because you’re already one of the lucky ones! However, as the years go by, it’s essential that you don’t become too stuck in your ways because continuous evolution is a foundational principle for any successful business.

Inspired by an email from a listener, in today’s episode, I discuss what a business rebrand might entail, how to determine whether you need one, and how to approach team members who are resistant to change.

Change isn’t a choice, it’s inevitable. So, for the sake of your business, make sure you’re changing with the times!

For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/236/

Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated!

They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast!

Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support!

And finally, don’t forget to subscribe to the show to get automatic updates.

Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

235 Finding and Keeping Your Best-Fit Clients with Kati Whitledge Mar 12, 2024

Show notes

As a salon owner, one of the biggest challenges affecting a salon's growth is that first-time clients are simply not returning, with numerous studies showing that after their first visit, 65% of clients are not going back to that same salon a second time.

My guest on today’s episode is Kati Whitledge, who has developed a piece of “matchmaking” marketing software, Mya, that not only assists salon owners in attracting new clients but matches them with the stylist who is most likely to connect with them and, as a result, increase client retention.

In today’s episode, we discuss:

Salon marketing
Client recruitment and retention
Mya the matchmaking software

And lots more!

For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/235/

Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated!

They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast!

And finally, don’t forget to subscribe to the show to get automatic updates.

Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

234 The 7 Roles of Salon Management with Antony Whitaker Mar 05, 2024

Show notes

“He or she who makes no mistakes usually doesn’t make anything.”

Business, just like life, is never going to go entirely to plan. So, be prepared to make mistakes! One of the biggest (if not the biggest) mistakes that salon owners make is underestimating what it takes to manage a business. If this sounds like you, don’t worry; we’re here to help.

In this episode, I take you through an overview of the 7 core areas of salon management that underpin what it takes to build a stand-out salon business so you don’t have to make the same mistakes as so many others who have come before you.

For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/234/

Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated!

They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast!

And finally, don’t forget to subscribe to the show to get automatic updates.

Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

233 Salon Industry Evolution with Mario Verrilli Feb 27, 2024

Show notes

My guest on today’s episode is Mario Verrilli, owner of the Onaré Salon in Mississauga, Ontario, and author of a book titled, ‘The Fall of the Hair Salon and What to Do About It: A Step-by-Step Guide to the Future of the Beauty Salon Industry.’

The salon industry is under constant reinvention, and Mario has many years of first-hand experience with the changes that are taking place. This has led him to learn the invaluable skill of “getting comfortable with being uncomfortable.”

In today’s podcast, we will discuss:

Some of the challenges that the hair and beauty industry is facing
The importance of creating clarity for your team’s career path
The value of ongoing personal development…

And lots more!

For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/233/

Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated!

They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast!

And finally, don’t forget to subscribe to the show to get automatic updates.

Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

232 Building a Thriving Salon: Insights from Martha Lynn Kale Feb 20, 2024

Show notes

Owning a salon business will always come with a multitude of challenges, and when you’re in the midst of a struggle, it’s easy to focus on the negatives, which can very quickly lead you to overwhelm and burn out.

However, if you can change your mindset and start to see the positive side of things, you’re far more likely to overcome whatever hurdles you face.

My guest on today’s episode is Martha Lynn Kale, a salon owner who has grown her business from a 1000 square foot space with 5 chairs and 7 staff to a 4000 square foot space with 19 chairs and 42 staff (and counting!) despite a challenging economic climate.

In today’s podcast, we will discuss:

Knowing when it’s time to expand
How to create a team of productive hairstylists
Hiring and creating a culture that no one wants to leave
Developing a personal brand
Tips for creating a level system

And lots more!

For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/232/

Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated!

They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast!

And finally, don’t forget to subscribe to the show to get automatic updates.

Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

231 If your “Why” is Big Enough you’ll Find a Way with CJ Morello Feb 13, 2024

Show notes

“Find your why because it will get you through anything.”

The majority of our listeners are salon owners, and many of you are also parents, both of which come with a whole host of challenges and rewards.

My guest today is salon owner and father CJ Morello, and for him and his wife, the work-life balance struggles have been exacerbated by the fact that their two young children are profoundly autistic.

As you will hear today, the journey hasn’t been an easy one, but his inner strength, combined with the depth of his love and commitment to his family, has resulted in something truly remarkable.

In today’s podcast, we will discuss:

CJ’s personal and professional lives
The importance of knowing your “why”
Dealing with the challenges life throws at you…

And lots more!

For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/231/

Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated!

They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast!

And finally, don’t forget to subscribe to the show to get automatic updates.

Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

230 Surviving a Staff Walkout with Antony Whitaker Feb 06, 2024

Show notes

“There is always a lesson if you look for it!”

Today’s episode was inspired by an email from a salon owner who is currently in the middle of dealing with the loss of 50% of his business after his ex-manager and a stylist left to open their own salon.

In this episode, I drive home the fact that in the world of business, people are bound to come and go, and there will be no shortage of obstacles. However, with every challenge comes an opportunity to learn and grow.

Tune in today to hear about the five steps that I recommend taking when your business hits a bump in the road.

For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/230/

Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated!

They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast!

And finally, don’t forget to subscribe to the show to get automatic updates.

Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

229 Annie Humphreys: The Mother of Modern Hair Colour. Jan 30, 2024

Show notes

In this episode, my guest is Annie Humphreys, a true icon in the world of hairdressing and an important part of the success of the Vidal Sassoon salons and schools.

Annie is quite simply the colourist who paved the way for those who followed into the world of modern hair colour.

Join us as Annie takes a trip down memory lane and shares her experiences in the ever-evolving salon industry from the 1950s to the 21st century.

Although this interview was recorded in 2015, the lessons that Annie shares are timeless.

In this episode, we discuss:

The Sassoon revolution
What it takes to succeed in the salon industry
Colour, colour, colour…

And lots more!

For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/229/

Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated!

They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast!

And finally, don’t forget to subscribe to the show to get automatic updates.

Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

228 Celebrating Angus Mitchell: Life, Love, and Legacy in the Hair Industry Jan 23, 2024

Show notes

2024 started off on a very sad note for the hairdressing world with the passing of Angus Mitchell.

Angus was the son of the late Paul Mitchell, who was the co-founder of John Paul Mitchell Systems.

As someone who had the privilege of having a close working relationship with the company, I was fortunate enough to ‘on occasion’ have spent a little time with Angus, and he was always full of life, love, and genuine kindness.

This week's podcast is a re-release of episode 46, which I originally recorded in 2020. I’m re-releasing it as a tribute and thank you to Mr Angus Mitchell.

He will long be missed and loved by many.

In this episode, we discuss

● Why Hawaii is the spiritual home for John Paul Mitchell Systems.

● The early days of the Paul Mitchell company

● The importance of philanthropy and environmental issues.

For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/228/

Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated!

They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast!

And finally, don’t forget to subscribe to the show to get automatic updates.

Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

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