Gartner ThinkCast

Latest Episodes:

The Biggest Lessons and Insights from Gartner's Supply Chain Top 25 Aug 09, 2022

Show notes

Maintaining current margins in profitability while also achieving targets for sustainability, speed and innovation, often mean the difference between success and lackluster performance. Supply chain leaders are increasingly required to make faster, more accurate decisions, in real time. Environmental, social and governance issues round out the many focal areas competing for leading CSCOs' attention. What sets the world's leading supply chain organizations apart from their competitors?

In this episode, originally broadcast on The Gartner Supply Chain Podcast, Mike Griswold, a Research VP on Gartner's Consumer Value Chain team, and Caroline Chumakov, a Senior Principal Analyst on the Talent and Sustainability team, break down the four macro trends informing supply chain evolution, the rise of the "chief ecosystems officer" and key insights and takeaways for businesses of every size.

Dig Deeper:

Download: The Gartner Supply Chain Top 25 for 2022

https://gtnr.it/3QbHFNR

Subscribe: The Gartner Supply Chain Podcast

https://bit.ly/3cZEhrg

Inflation! Looming Recession! Businesses Need a Plan. Jul 12, 2022

Show notes

Sixty-three percent of CFOs believe this inflationary period will last at least 12 months, according to Gartner research, which means the financial and economic reality businesses face isn't going anywhere anytime soon. And on the horizon is a possible recession — something that business leaders find themselves preparing for, or should if they're not already.

In this episode, Alexander Bant, Chief of Research for CFOs at Gartner, and Brian Kropp, a Distinguished Vice President of Research who oversees the research, tools, services and support that Gartner provides to HR leaders, discuss how organizations can not only weather these current macro forces, but also harness opportunities to drive profitable and efficient growth.

Dig Deeper

Download: Evolve Culture & Leadership for the Hybrid Workplace

https://gtnr.it/3OUS2W3

Watch: Gartner Panel: Top Inflation Concerns for 2022 and Beyond

https://gtnr.it/3yPZYlQ

Watch: The CFO's Playbook for Enhancing Profitability & Driving Digital Acceleration

https://gtnr.it/3Iq31V7

Is Your Enterprise Value Model Broken? Jun 28, 2022

Show notes

You've likely heard the phrase "enterprise value model," but how many of us know exactly what it means — and how to use it to our organization's advantage? Especially in today's business environment, which is full of conflicting variables, discontinuity and disruption, we've discovered that traditional return-on-investment models fail to properly account for non-financial variables that are critical to value creation.

In this episode, Rita Sallam, a Distinguished VP Analyst and Gartner Fellow on the Data and Analytics team, and Donna Scott, a Distinguished VP Analyst in Gartner's Office of the CIO Research, join us to break down a new enterprise value equation that offers leaders a fresh way to view the decisions they make in terms of the impact those decisions deliver to various stakeholders and the value the organization realizes in return — not just in the here and now, but also so far as the long-term health of the business.

Dig Deeper

Download: 9 Rules for Demonstrating the Business Value of IT

https://gtnr.it/3QESuZR

Download: 3 Strategic Actions for Success for Executives

https://gtnr.it/3HdILnG

Read: Is Your Enterprise Value Model Undermining Your Ambitions?

https://gtnr.it/3tOwP7G

What Happens When Your Customer Stops Being Human Jun 14, 2022

Show notes

According to our research, 76% of CIOs and 61% of CEOs believe that demand from machine customers will become significant in their industry by 2030. On average, these leaders predict that by that date, over 21% of their revenue will come from machine customers. This suggests a market shift twice as deep and twice as fast as the arrival of e-commerce has been.

In this episode, Senior Director Analyst Uma Challa and Director, Analyst Brian Weber, both of who sit in Gartner's customer service practice, join us to discuss the rapid rise of machine customers and how it will affect leaders across customer service, marketing, sales, data and analytics, IT, and more.

Dig Deeper

Download: The Future of Customer Service: 5 Emerging Trends To Watch

https://gtnr.it/3zlyfKM

Watch: How the CMO Role is Changing to Be More Customer-Centric

https://gtnr.it/38QZ5PS

Read: Are Machine Customers Better Than Human Customers?

https://gtnr.it/394HGUb

How to Link Data to Business Outcomes May 31, 2022

Show notes

Every business likes to claim that it is "data-driven" or at least "data-informed," but too often, that's not the way things actually work. Data is relegated to an IT function, siloed and, in some cases, boils down to simply producing more reports and dashboards. There is, however, a better way, and it relies on successfully linking data to business outcomes.

In this episode, Andrew White, a Distinguished VP Analyst for Data and Analytics, and Sarah Turkaly, a Principal, Advisory for Data and Analytics, outline how you can use the Gartner Value Pyramid to break down silos, reengineer key decisions and align data with leadership's mission critical priorities.

Dig Deeper

Learn More: Gartner Data & Analytics Summit

https://gtnr.it/3GltFgW

Download: Gartner's Essential Guides for Effective Decision Making

https://gtnr.it/3yWDRdZ

Watch: Link Data to Business Outcomes

https://gtnr.it/3yWDRdZ

Sustainability Is a Growing Focus for Execs. Here's What That Means for You. May 17, 2022

Show notes

This year's Gartner's CEO and Senior Business Executive Survey reveals that environmental sustainability has become a top-10 business priority for the first time ever with more than triple the CEOs citing it than just one year prior. Meanwhile, social responsibility and ESG emerged as the second-largest contributor to CEO focus on corporate issues, increasing 50% year over year.

Here to analyze why sustainability has come to the forefront, how business leaders can advance their sustainability strategies and common pitfalls to avoid are Kristin Moyer, a Distinguished VP Analyst in Gartner's Executive Leadership of Digital Business Growth Strategies practice, and Sarah Watt, a Research Vice President on the Talent and Sustainability team.

Dig Deeper

Explore: Sustainable Business Strategy for a Positive Social and Environmental Impact

https://gtnr.it/3N7XovQ

Watch: Progress from Strategy to Action on Sustainability

https://gtnr.it/3w34dcB

Watch: Sustainable Agriculture: A View From Bayer's Supply Chain

https://gtnr.it/38m5faz

The Secret to More Creative, Innovative Leadership May 03, 2022

Show notes

Especially if you work at a large, traditional organization, it's important to find ways to think more creatively — and drive the actions that come out of these new ways of looking ahead. Your — and your company's — success depends on it. And that's where a new approach we call "rogue thinking" comes in.

Here to discuss the newest research on the practice, how to become a rogue thinker, and the many benefits behind it are Penny Gillespie, a Vice President and Gartner Fellow in our Customer Experience and Digital Commerce team, and Whit Andrews, a Vice President and Distinguished Analyst in our Applications and Software Engineering Group. Press play to learn from innovative organizations, understand where others get tripped up and discover seven daily actions to become a rogue thinker.

Dig Deeper

Download: 3 Strategic Actions for Successful Leadership

https://gtnr.it/3HdILnG

Download: New Ways to Organize for Collaboration and Speed

https://gtnr.it/3EPntgx

Organizational Culture and Connectedness is in Crisis Apr 19, 2022

Show notes

Our new research shows that just one in four employees feel connected to their organization's culture. Yet, employees who feel this way experience a 36% boost in performance and retention. You've likely heard plenty of conversation about what the workforce now expects from their employers, especially when it comes to culture — and this is exactly why.

Here to discuss their research and insights into organizational culture are Alexia Cambon, a Research Director in Gartner's HR research practice, and Mark Whittle, a Vice President of Research & Advisory, who also works within our HR practice. Listen as they explore changes in how we experience culture and connectedness, how progressive organizations can do a better job fostering these things and what's on the horizon.

Dig Deeper

Explore: The Future of Work Reinvented

https://gtnr.it/36S6aOJ

Download: Redesigning Work for a Hybrid Future

https://gtnr.it/3rpJxsG

Learn More: Gartner ReimagineHR Conference: The Premier Conference for CHROs and Their Teams

https://gtnr.it/3uIaUzS

How to Attract and Retain Talent When You Don't Have All the Money in the World Apr 05, 2022

Show notes

Sixty percent of HR leaders are significantly concerned about employee turnover, and 62% of candidates have explored a career change in the last year. Top that off with the fact that a recent Gartner survey showed nearly three-quarters of candidates who receive a job offer have at least one other offer on the table, and it's clear that attracting and retaining talent is a top-of-mind challenge for all business leaders.

We also know that 41% of managers report needing to increase base salary an average of 15% to backfill roles. It raises the question, how can leaders attract and retain top talent if their budgets don't support this level of funding? Graham Waller, a Distinguished VP Analyst on Gartner's digital business leadership research team, and Jamie Kohn, a Research Director in our human resources practice, join us today to discuss just that.

Dig Deeper

Explore: The Future of Work Reinvented

https://gtnr.it/36S6aOJ

Download: Reinvent Your EVP for a Postpandemic Workforce

https://gtnr.it/3sBdyq5

Watch: Manage Attraction Risk Using Labor Market Intelligence

https://gtnr.it/35mBzsi

What Does a Human Employee Value Proposition Look Like for Frontline Workers? Mar 22, 2022

Show notes

Gartner estimates that there are 2.7 billion frontline workers — more than twice the number of desk-based workers. Yet, when it comes to discussing the future of work, the former are too often conspicuously absent from the conversation.

In the second episode of our four-part series around where, how, and when work gets done, Dana Stiffler, a Vice President in Gartner Research with expertise in supply chain talent strategies, and Piers Hudson, a Senior Director in Gartner's HR Research practice, join us to discuss creating equity between frontline and so-called knowledge workers, the top attraction and retention drivers for frontline workers, and why flexibility, choice and autonomy are key.

Dig Deeper

Explore: The Future of Work Reinvented

https://gtnr.it/36S6aOJ

Download: Strengthen Your Employee Value Proposition

https://gtnr.it/3IyMWes

Watch: The Equity Imperative: How Fairness Improves Performance and Employee Experience

https://gtnr.it/3JxuxzO