Eye On A.I.

Latest Episodes:

#296 Yeop Lee: How Coxwave is Redefining AI Evaluation Oct 26, 2025

Show notes

This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents.

Visit https://agntcy.org/ and add your support. How is Coxwave Redefining AI Evaluation?

In this episode of Eye on AI, host Craig Smith is joined by Yeop Lee, Head of Product at Coxwave. Together they explore how teams move beyond accuracy-only metrics to outcome focused evaluation with Coxwave's Align. We look at how Align measures satisfaction, trust, and task completion across chat, email, and voice, how LLM as judge pairs with human review, and how product teams search conversations to find hidden failure patterns that block adoption.

Learn how leading companies design an evaluation stack that guides prompts, agents, and UX, which pitfalls to avoid when shipping updates, and which metrics matter most for success, including completion rate, CSAT, retention, and cost per resolution. You will also hear how to run experiment tracking with model and prompt change logs, set up governance that prevents regressions, and choose between SaaS and on premise deployments that meet security and compliance needs.

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#295 Fergal Reid: Why Your Bots Fail and How Agents Fix Your Customer Support Oct 19, 2025

Show notes

This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents.

Visit https://agntcy.org/ and add your support.

Why do so many chatbots fail in the real world, and how can AI agents actually fix customer support?

In this episode of Eye on AI, host Craig Smith explores how teams move beyond scripted bots to production-grade AI agents that resolve real issues across chat, email, and voice. We look at what makes agents reliable at scale, how to configure them safely, and how to manage them like digital workers alongside your human team.

Learn how leading companies approach agent onboarding and governance, which pitfalls to avoid, and which metrics matter most for success, including resolution rate, CSAT, and cost per resolution. You will also hear how to enable actions like refunds and returns through secure procedures, design human handoff that customers appreciate, and build an omnichannel rollout plan that scales responsibly.

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#294 Bhaskar Roy: How Workato Is Building the Rise of the Agentic Enterprise Oct 16, 2025

Show notes

Try OCI for free at http://oracle.com/eyeonai

This episode is sponsored by Oracle. OCI is the next-generation cloud designed for every workload – where you can run any application, including any AI projects, faster and more securely for less. On average, OCI costs 50% less for compute, 70% less for storage, and 80% less for networking.

Join Modal, Skydance Animation, and today's innovative AI tech companies who upgraded to OCI…and saved.

How are enterprises moving from AI experiments to a true agentic enterprise with measurable ROI?

In this episode of Eye on AI, host Craig Smith speaks with Bhaskar Roy from Workato about how organizations can design, orchestrate, and govern AI agents at scale without sacrificing security or control. Together they unpack Workato's approach to building a single workspace for employees while agents and apps work behind the scenes to automate real business processes.

They explain why the future of enterprise AI depends on orchestration, permissions, and human in the loop design. You will hear how Workato One and Workato Go bring connectivity, action, and governance into one stack, how teams assign KPIs to agents and track outcomes, and how to reduce agent sprawl while optimizing SaaS spend.

Learn how leading companies are defining the agentic enterprise, what pitfalls to avoid when moving from pilots to production, and how to measure impact across sales, IT, support, HR, and finance so AI drives durable business value.

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#293 Greg Shewmaker: How Enterprises Can Implement and Scale with Agentic AI Oct 13, 2025

Show notes

This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents.

Visit https://agntcy.org/ and add your support.

How can enterprises truly scale with agentic AI?

In this episode of Eye on AI, host Craig Smith speaks with Greg Shewmaker, CEO of r.Potential, about how organizations can successfully implement agentic AI systems that enhance human performance instead of replacing it.

Greg explains why the future of work depends on a new partnership between people and intelligent digital agents. He shares how r.Potential, a spin-out from the Adecco Group, helps enterprises design "digital workforces," integrate AI agents into complex systems, and rethink productivity from the C-suite down.

Learn how leading companies are approaching AI adoption, what pitfalls to avoid, and why agentic AI could redefine how enterprises operate and grow in the years ahead.

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#292 Peeyush Ranjan: How Nurix Is Redefining Voice AI for the Enterprise Oct 09, 2025

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Discover how Neurix is building the next generation of voice AI that sounds and reacts like a human in this conversation with Peeyush, former Google technologist and co-founder of Miracle Labs.

Peeyush shares how Neurix is solving the toughest challenges in conversational AI — from eliminating latency to creating natural, real-time dialogue that mirrors human interaction. He explains why voice is the hardest frontier in AI, how Neurix's proprietary models manage conversation flow, and what it takes to integrate voice agents into enterprise systems at scale. Learn how Neurix is combining low-latency speech recognition, dialogue management, and large language models to deliver seamless, multilingual customer experiences.

If you're a business leader, product builder, or AI professional interested in how human-like voice agents are transforming customer support and enterprise communication, this episode reveals the future of intelligent conversation.

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#291 Naveen Jain: How AI Predicts Cancer, Diabetes & Chronic Illness Oct 06, 2025

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This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents. Visit https://agntcy.org/ and add your support. Can AI and RNA testing make illness optional? In this episode, Eye on AI host Craig S. Smith sits down with Naveen Jain, founder and CEO of Viome, to explore how RNA sequencing and artificial intelligence are transforming our understanding of chronic disease. Jain shares how a personal tragedy led him to launch Viome, a company on a mission to digitize the human body, predict illness before symptoms appear, and revolutionize healthcare. Together they discuss how Viome uses metatranscriptomics to analyze microbiome and human gene expression, what makes RNA a better indicator of health than DNA, and how large molecular AI models are paving the way for early detection of cancer, diabetes, Alzheimer's, and more. Jain also reveals his bold entrepreneurial framework—"Why this, why now, why me?"—and his belief that asking better questions is the real key to innovation. If you're interested in the intersection of AI, biotechnology, and human longevity, this is an episode you won't want to miss. Stay Updated: Craig Smith on X:https://x.com/craigss Eye on A.I. on X: https://x.com/EyeOn_AI

#290 Joel Hron: How Thomson Reuters is Approaching The Next Era of AI Sep 29, 2025

Show notes

This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents. Visit https://agntcy.org/ and add your support.

Joel Hron, Chief Technology Officer at Thomson Reuters, joins Eye on AI to unpack the future of agentic systems and what it takes to build them responsibly at enterprise scale. We dive into the shift from prompt-based AI to true agentic workflows capable of planning, reasoning, and executing complex tasks. Joel breaks down how Thomson Reuters is deploying generative AI across law, tax, risk, and compliance, while keeping human experts in the loop to ensure trust and accuracy in high-stakes domains. Topics include: - What separates agentic AI from simple prompt-based tools - How "agency dials" (autonomy, tools, memory) change system behavior - Infrastructure and architecture required for multi-agent collaboration - Why human verification and user experience design are essential for trust - The future of coding, engineering skills, and AI adoption inside enterprises If you want to understand how a 170-year-old company is reinventing itself with AI — and what's next for agentic systems in business and knowledge work — this conversation is a must-listen. Stay Updated: Craig Smith on X:https://x.com/craigssEye on A.I. on X: https://x.com/EyeOn_AI

#289 Eiso Kant: How Reinforcement Learning and Coding Could Unlock Human-Level AI Sep 24, 2025

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How do we get from today's AI copilots to true human-level intelligence? In this episode of Eye on AI, Craig Smith sits down with Eiso Kant, Co-Founder of Poolside, to explore why reinforcement learning + software development might be the fastest path to human-level AI. Eiso shares Poolside's mission to build AI that doesn't just autocomplete code — but learns like a real developer. You'll hear how Poolside uses reinforcement learning from code execution (RLCF), why software development is the perfect training ground for intelligence, and how agentic AI systems are about to transform the way we build and ship software. If you want to understand the future of AI, software engineering, and AGI, this conversation is packed with insights you won't want to miss. Stay Updated: Craig Smith on X:https://x.com/craigss Eye on A.I. on X: https://x.com/EyeOn_AI (00:00) The Missing Ingredient for Human-Level AI(01:02) Eiso Kant's Journey(05:30) Using Software Development to Reach AGI(07:48) Why Coding Is the Perfect Training Ground for Intelligence(10:11) Reinforcement Learning from Code Execution (RLCF) Explained(13:14) How Poolside Builds and Trains Its Foundation Models(17:35) The Rise of Agentic AI(21:08) Making Software Creation Accessible to Everyone(26:03) Overcoming Model Limitations(32:08) Training Models to Think(37:24) Building the Future of AI Agents(42:11) Poolside's Full-Stack Approach to AI Deployment(46:28) Enterprise Partnerships, Security & Customization Behind the Firewall(50:48) Giving Enterprises Transparency to Drive Adoption

#288 Florian Douetteau: How Enterprises Can Scale and Adopt Agentic AI Sep 21, 2025

Show notes

Discover how enterprises can successfully adopt and scale agentic AI to create real business impact in this conversation with Florian Douetteau, CEO and co-founder of Dataiku.

Florian shares why democratizing AI across the enterprise is essential, how to prevent agent sprawl, and what it takes to build a governance framework that keeps your data secure while enabling innovation. Learn about Dataiku's enterprise AI blueprint, its partnership with NVIDIA, and how global companies are using agentic workflows to accelerate R&D, optimize operations, and stay competitive.

If you're a business leader, CTO, or data professional looking to scale AI safely and effectively, this episode is your playbook for the future of enterprise AI.

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00:00 Intro 00:31 Florian's Background & Dataiku's Founding 03:00 Enterprise Blueprint for AI with NVIDIA 05:13 Unique Needs of Financial Services 07:09 Building Agents on Dataiku 09:22 Permissioning & Governance 11:17 Agent Lifecycle Management 13:20 State of Agent-to-Agent Systems 15:02 Real-World Use Cases of Agents 16:28 The Most Complex Agents in Production 19:01 Future Vision: Headless Organizations 21:04 Human-Like Qualities of Agents 24:56 The LLM Mesh & Model Abstraction 28:55 Guardrails & Compliance 31:12 No-Code + Code-Friendly Collaboration 36:12 Breaking Silos & Centers of Excellence 41:36 Distribution & Seat Allocation 43:34 Most Common Agents by Industry 47:02 The State of Enterprise AI Adoption

#287 Sahil Bansal: Why Developers Are Switching to CodeRabbit's AI Code Reviews Sep 17, 2025

Show notes

Try OCI for free at http://oracle.com/eyeonai This episode is sponsored by Oracle. OCI is the next-generation cloud designed for every workload – where you can run any application, including any AI projects, faster and more securely for less. On average, OCI costs 50% less for compute, 70% less for storage, and 80% less for networking. Join Modal, Skydance Animation, and today's innovative AI tech companies who upgraded to OCI…and saved. AI-generated code is exploding, but reviewing it all has become the new bottleneck for engineering teams. In this episode, Sahil Bansil from CodeRabbit reveals how their AI-powered platform is transforming the code review process, helping developers ship faster without compromising quality. He explains how CodeRabbit uses advanced LLM context engineering to deliver senior-level review quality, reduce pull request merge times by up to 50%, and catch more bugs before they reach production.

Whether you're a developer, engineering manager, or CTO, this conversation shows why automated code review is essential in the AI era and how CodeRabbit can help your team scale software delivery while keeping quality high.

Cut Code Review Time & Bugs in Half. Instantly with CodeRabbit: https://www.coderabbit.ai/

Stay Updated: Craig Smith on X:https://x.com/craigssEye on A.I. on X: https://x.com/EyeOn_AI (00:00) LLMs & Why Context Matters (02:26) Meet Sahil Bansil from CodeRabbit (04:04) AI Code Boom & The Review Bottleneck (06:05) Why CodeRabbit Focused on Reviews, Not Generation (09:55) Keeping Humans in the Loop for Code Quality (14:30) IDE Reviews vs PR Governance (17:51) Inside CodeRabbit's Context Engineering (20:42) Building Context from Code Graphs & Jira Tickets (22:15) Eliminating AI Hallucinations with Verification (27:19) Empowering Junior Developers & Legacy Code Support (32:40) CodeRabbit's Open Source & Enterprise Success Stories (36:56) Cutting Review Times & PR Merge Delays (44:35) Scaling CodeRabbit & The Growing Market

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